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With this, the VPS is totally useless. Can't trust on anything cause connections are lost at random
A loss of 79.5% on 804 attempts.
Even my monitoring is getting crazy about the times the VPS comes up and goes down.
The machine is disconnected, and it cannot be restarted from the panel either. A support ticket has already been submitted, and we are waiting for it to be processed.
Hello. My order is 4620593129
I'd like 1GB RAM please. Thank you very much.
made 3 orders, asked him info about the offers and the bonus for let from this post. he never answered me and since more than a week everything is down. I guess is time to consider to scale and ask support to higher power maybe he will wake up.
I think it might the correct time to bail out and move your stuff while you can. With all these attacks and even frequent significant downtimes without these attacks is only good for people who do not need reliable servers. However for the price point, this is unbeatable for sure.
Hosts are under attack and/or have a to strict XDP filtering and/or routing issues occur. Restarting the VM won't solve any of the issues... on the contrary, in fact it will result into higher CPU use because you won't be the only one who's requesting a restart.
Support will only reply with "Sorry for the inconvenience", they depend on external technical people.
Ask which higher power? It's the owner (in general) who is replying here on LET and who's also replying to the tickets. The only higher power available is the payment processor who can be asked for a refund (by escalating the issue).
A side from that, these issues persist for almost a month, right at the moment the issues started people started to complain in several LET topics. So it's not that DeluxHost doesn't know about the issues and peoples opinions.... on the contrary replies where even given which even regularly trivialized the opinion/situation of it's customers.
yes @Gerrit i got so far 40% refunded by paypal in progress with other request, he seems have the habit to delay until is "to late" for the system to shield you on paypal. Unluckily for him in my country who own a deadly pathology scale quicker que so they are literally processing it right now as i am speaking ( the rest of the resolution center ticket ). for not mention the fact that i have a ticket open since april, he ghost it and chat and you can't make a new ticket until the old one is closed, but you can't close the ticket as the function is bugged ... pretty much a big troll by him.
It might also be useful to draw payment processors' attention to the topics on LET and the reviews of the company discussing the ongoing issues. The more complaints are filed and the more people refer payment processors to those topics on LET, the greater the chance that payment processors will eventually scrutinize the company.
I am considering filing a complaint with them as well, since my previous requests via a ticket resulted in a simple response from DeluxHost stating that I needed to contact the finance department, which is impossible due to their flawed ticketing system.
In the meantime, I have been accommodating and willing enough and have given them more than 14 days to get things in order (rectified), thereby fulfilling my legal obligations.
don't wait to much as one of my cases could not be handled as they said "to late" in short words and this guy is playing with that timeframe. i have screenshots of him starting to type in live chat and ghosting me .. i mean pretty much ridicolous enough even to say imagine to screenshot..
Nah, the time limit only applies to the payment processor.
EU legislation and regulations do not specify a time limit as long as the agreement is still valid... when the agreement is valid, and the company has not resolved the reported and acknowledged problem within a reasonable period (and 14 days is a reasonable period)... then you, as a consumer, can invoke breach of contract.
Even if the problem is resolved afterwards but the entrepreneur refused to comply with the cancellation and refund during those 14 days, the consumer's claim remains. In that case, the entrepreneur should have resolved the problem within that reasonable period.
Even if the ticket system (which is bugged) does not allow for a cancellation/refund request, the entrepreneur cannot avoid complying with the consumer's request. After all, the consumer has already fulfilled their legal obligation to address the company about it and given them the opportunity to resolve the problem within that reasonable period. If the entrepreneur strings the consumer along, and the latter even "deliberately" obstructs the process, the regulator (ECC and/or local regulator) can even impose a fine for violating legislation that protects EU consumers.
Has anyone received a refund from DeluxHost ? They're not willing to issue refunds yet because, according to them, the servers have been repaired and are working properly. What a joke !
I have a statement of them in my ticket, made by Alessandro on the 15th of May: "If the new node experiences ANY issues in the next 30 days, you will receive a full service credit or refund, no questions asked."
Well, we all know what happened starting the 6th, but already before the 5th I've observed the same issues I've seen before and where the statement was made after.
Pointing out the statement some time later, Matteo (Hi, I know you're reading along) steps in and comes with "review" and "investigate" again. On the 9th, Matteo admitted that the statement stands. Back and forth messages again. On the 30th, I've addressed this and just pointed out to live up to the statement.
Then today Alessandro posts the statement about PletX - nothing about everything said before. In the meanwhile, Matteo in a thread here on LET last week said that he'd live up to the statement on Sunday - we're on Friday now, so way past Sunday. Nothing from Matteo.
It's a ongoing story of promises that turn to disappointments and in the end lies because they don't live up to them. And that hasn't started on the 6th of June but seems to be something that's in the DNA of the company.
So you could say they are mocking us !
I haven't received anything (again) but as soon as i receive such message, i'll direct them to my first request where Matteo directed me to the Billing dept. which was impossible to do because of their failing ticket system.
In my case the service is even extended with another year without my approval, so i'll wait and see what their reply becomes.
seems we lost some packets tcp
My VPS works properly now, it is nice.