DeluxHost.net | T Series RETURN + RESTOCKs | from €5/yr | Storage €1.49/mo | Limited Stock | GER/NED

zephyr32

Guys from Delux, what you're actually saying is that some of your nodes have serious i/o problems and if some of your clients happen to get a vps on these nodes they should ask to be moved to a different one. Seriously? Just don't sell these nodes.

DeluxHost

@zephyr32 said:
Guys from Delux, what you're actually saying is that some of your nodes have serious i/o problems and if some of your clients happen to get a vps on these nodes they should ask to be moved to a different one. Seriously? Just don't sell these nodes.

I may not have explained this clearly before, so let me clarify.

These are not nodes that are being sold. They are nodes from older offers that have experienced some storage-related issues. These issues are not continuous, in my opinion they are impactful, but not severe enough to raise major concern. That said, we are working on them daily.

I repeat, the situation is currently under control.

At the same time, we are developing new systems, which need to be properly tested before being deployed, to avoid introducing further issues.

In any case, we have made ourselves available to provide free migrations for anyone experiencing problems.

and this only applies to old offers.

zbe

Order Placed #3943187323

Port upgrade up to 10G

DeluxHost

@aphex said:
any Annual special in Storage?
How much is "Fair Usage Policy" in 1gbit/s in actual TBs?

You can find it on our website there pages regarding FUP, but we still remain very permissive especially on storage servers.

DeluxHost

@miniopt said:

@DeluxHost said:

@miniopt said:
I don’t want to be harsh on DeluxHost because their support team replied quickly and kindly to my tickets, and they offered a refund, but just a FIY from my own experience over 1 month:

For anyone considering buying one of their plans, be aware that the disks on some of their nodes are for all intents and purposes dead. So if you want a small dev box to experiment on, you’re going to run into headaches trying to debug why your apps aren’t working. Personally I couldn’t run an IRC bouncer, half the messages that I received failed to be written to the NVMe drive and every few days I got a kernel panic due to I/O errors requiring a manual reboot.

I asked when they were going to migrate my VPS to a new node, they omitted replying to that question and yet they’re mentioning migration again in this post, in bold mind you. So especially for the storage plans I would advise holding back on them until they’ve proven that they’ve replaced their faulty drives. Not to forget, onboarding new customers with promotional offers while telling your existing ones who have been having persistent issues that they’re going to be migrated “over the coming months” is unacceptable, plain and simple.

Also, not that I care about it but I never got a bonus for my order despite posting in the (previous) thread. I can understand that they’re a small team and are getting inundated with requests, but if you aren’t able to deliver what you promised then that becomes false advertisement.

(Feel free to have a laugh at me for expecting a usable server for €7/y, I’d be lying if I said I don’t think I deserve it lol.)

Hello!

I'd just like to point out that what you say is partly true. We've already identified the affected nodes, and we're talking about a very small percentage. We're not talking about drives that are about to lose data or something catastrophic, but rather drives that aren't delivering satisfactory I/O to our standards and will therefore be replaced with our new systems. Migration to better nodes is absolutely free and possible.
May I ask what plan you had? So far, our latest offers, taking everything into account, haven't had any particular issues, at least not this one specifically.

Thank you for your feedback, and I hope to have you back with us someday.

We will continue to work to satisfy the thousands of customers who have placed their trust in us for almost 2 years.

Look, I don’t mean to be confrontational, I appreciate your response. But when you say:

We're not talking about drives that are about to lose data or something catastrophic, but rather drives that aren't delivering satisfactory I/O to our standards and will therefore be replaced with our new systems.

(bolding mine) please don’t be dishonest with that PR kind of talk. Any serious host would call a kernel panic caused by a faulty drive a catastrophic event, let alone when it happens repeatedly over a short timespan. And said drives did lose data because 1) they couldn’t be written to during kernel panics and 2) data is otherwise being discarded unpredictably due to failed writes.

Multiple customers have reported these exact issues in your previous promotional offer thread. Granted you now have acknowledged this issue publicly, which by all means is a positive development, but 1) a response with words only rather than taking appropriate action is meaningless and 2) not all existing clients have been migrated, some of whom sent tickets that they say have been left unanswered.

As a matter of fact you haven’t publicly stated the number of affected nodes, services and customers (which you’d expect to see live on a status page and in a post-mortem outage report) and you haven’t even provided a rough timeline for replacing the drives. Sorry to say it but “a few months” doesn’t cut it.

Migration to better nodes is absolutely free and possible.

I’m not doubting your good faith that you will act upon this statement. But again it hasn’t happened yet, or at least not been completed, and it’s difficult to see how you’re going to do it. The reason for that is simple: you’re getting an influx of new customers with your frequent offers on LET that consistently sell out, which means they’ll be occupying the healthy nodes that existing affected clients should have been transferred to already.

Why should your existing customers have to wait for months to get migrated? Your #1 priority should be to take care of them by replacing all defective drives, and only once that is done should you move your focus towards new customers.

Yes, I know drives and especially NVMe ones are expensive right now, but don’t sell NVMe plans if you can’t afford the maintenance costs that they inevitably carry in our current economy.

TL;DR: please take care of your affected customer base first (right now) and then feel free to grab new clients from LET, not the other way around.

(To answer your question I had the €7/y IPv6 plan from February.)

I understand your concerns, and I appreciate the level of detail in your feedback.

To clarify, we are not dealing with physically failing or damaged drives. However, on a limited number of older nodes, we have identified issues that can affect I/O behavior under certain conditions and cause some problems that can lead to reboots. We fully recognize that, from a user perspective, this can feel critical, especially when it impacts stability or write operations.

At the moment we are able to keep the situation under control and ensure that these problems occur less and less.

This is exactly why those nodes are being replaced with improved systems. We are actively working on this, but we prefer not to rush changes into production without proper validation.

You are absolutely right that existing affected customers should be the priority. We are handling migrations accordingly, and free migration is available for anyone experiencing issues.

We also acknowledge that communication could have been clearer, and we will work on providing more structured updates going forward.

Thank you again for your direct feedback, it is genuinely helpful.

Rocco

Order Number: 4672889112
+1 vCore / 10 Gb storage

thanks

adimavi

@SethB said:

@DeluxHost said:
Thanks for your orders!!!

How much time does it usually take to process bonuses?

Order Placed #6956298056

Wondering about that as well.

gvest

My T-4 plan expires on April 19, 2026. Can I get this free bonus for my renewal, or is it only for new orders? I'd prefer to renew now if the bonus applies. Thanks!

odigity

@DeluxHost Can someone please address my ticket #OTI-110586.

bench

@DeluxHost said: At the moment we are able to keep the situation under control and ensure that these problems occur less and less.

you keep saying this BS over and over again, no change for the better

DeluxHost

@bench said:

@DeluxHost said: At the moment we are able to keep the situation under control and ensure that these problems occur less and less.

you keep saying this BS over and over again, no change for the better

It doesn't reflect the truth or the state of the network in any way. As you can see, no one here is complaining, nor have I seen any tickets about it.

22 outages in 6 days? to be honest Everything is listed on the status page when there's a problem, and here I can confirm that everything is fine.

If you have any problems, please open a ticket.

DeluxHost

@odigity said:
@DeluxHost Can someone please address my ticket #OTI-110586.

yes of course sir

DeluxHost

@gvest said:
My T-4 plan expires on April 19, 2026. Can I get this free bonus for my renewal, or is it only for new orders? I'd prefer to renew now if the bonus applies. Thanks!

yeah, open a ticket for it

DeluxHost

@adimavi said:

@SethB said:

@DeluxHost said:
Thanks for your orders!!!

How much time does it usually take to process bonuses?

Order Placed #6956298056

Wondering about that as well.

around 7 working days, but you can open a ticket for it too, no problem

adimavi

@DeluxHost
Thank you, an ETA is more than enough, since it is a bonus no need to busy support.

bench

@DeluxHost said:

@bench said:

@DeluxHost said: At the moment we are able to keep the situation under control and ensure that these problems occur less and less.

you keep saying this BS over and over again, no change for the better

It doesn't reflect the truth or the state of the network in any way. As you can see, no one here is complaining, nor have I seen any tickets about it.

22 outages in 6 days? to be honest Everything is listed on the status page when there's a problem, and here I can confirm that everything is fine.

If you have any problems, please open a ticket.

this is the http method of checking the availability of the site and right now I see another "500 Internal Server Error" without access to the server via ssh. This crap has been going on for almost six months since the server was purchased without any improvements

gvest

@DeluxHost said:

@gvest said:
My T-4 plan expires on April 19, 2026. Can I get this free bonus for my renewal, or is it only for new orders? I'd prefer to renew now if the bonus applies. Thanks!

yeah, open a ticket for it

Ticket #RQB-988835

harvindersingh

@DeluxHost can you please immediately look into my VPS (Ticket #HQK-779431), all my websites show 403 Forbidden and I am not able to SSH either to it but it is pinging. On Saturday my server went offline for a couple of minutes and now looking at control panel it shows me it was shutdown --> suspended --> unsuspended --> Restarted but I did not do this...

This is the W-4 node I bought thinking the Ryzen servers are better nodes...

DeluxHost

@harvindersingh said:
@DeluxHost can you please immediately look into my VPS (Ticket #HQK-779431), all my websites show 403 Forbidden and I am not able to SSH either to it but it is pinging. On Saturday my server went offline for a couple of minutes and now looking at control panel it shows me it was shutdown --> suspended --> unsuspended --> Restarted but I did not do this...

This is the W-4 node I bought thinking the Ryzen servers are better nodes...

Checking this soon

DeluxHost

@bench said:

@DeluxHost said:

@bench said:

@DeluxHost said: At the moment we are able to keep the situation under control and ensure that these problems occur less and less.

you keep saying this BS over and over again, no change for the better

It doesn't reflect the truth or the state of the network in any way. As you can see, no one here is complaining, nor have I seen any tickets about it.

22 outages in 6 days? to be honest Everything is listed on the status page when there's a problem, and here I can confirm that everything is fine.

If you have any problems, please open a ticket.

this is the http method of checking the availability of the site and right now I see another "500 Internal Server Error" without access to the server via ssh. This crap has been going on for almost six months since the server was purchased without any improvements

Do you have a ticket?

whynotlearn

Hey Deluxhost, any way to combine the T series and the storage series? I would love to have some storage on the side like 500G-1Tb in the t-3/preferably T-4 (but it seems to be out of stock?)

Thoughts?

(Edit: Do note that I am not buying this right now but I would be curious for something like this in the near future hopefully.

GlitchyBox

@DeluxHost How long till bonus is applied? Will my system restart after applying?

inspain

M-1 1 1 GB 20 GB 1 Gbps ✔ /64 €10 €12 Order
When I was getting ready to buy it, I noticed it was labeled as 10GB NVMe.
So it must be...?
https://billing.deluxhost.net/cart.php?a=confproduct&i=0

inspain

Oh... Sorry, I didn't see “FREE BONUS”

Toheebd

@deluxhost my ticket is not attended again since yesterday and you will say I shouldn't be talking about my deluxhost challenges here on this forum

Ever since the day you dropped your last offer T VPS adverts here, my ongoing unexpired old neitherland VPS started filtering, blocking or rejecting the NAME SERVER IP ADDRESS OF MY SLOWDNS V2RAY. I don't know if your team changed something on your VPS system firewall or security that just destroyed what I have been enjoying before without any problem for a year.

I have been using this SLOWDNS IP address for over a year with all my deluxhost VPS without any problem at all until the day before yesterday that I have invoice renewal issue with your company. Ever since then my neitherland VPS offer T series had become idle.

Even the 2 new Neitherlands offer T VPS your team issued yesterday to replace my terminated VPS too are giving me the same headache of not connecting to my SLOWDNS IP ADDRESS which I have been using peacefully before the invoice payment notification and quick termination of my VPS.

I still have on going deluxhost Germany offer T series since last year and still working fine with my SLOWDNS till now. Also the deluxhost storage VPS neitherland I purchased yesterday too is working fine with my SLOWDNS IP ADDRESS project though the storage VPS too has shortcomings of not being able to SSH into it whenever a VPN is connected where as, all my offer T series can be SSH into even when a VPN is connected even though are not working for my SLOWDNS IP ADDRESS again. I can't do without connecting to VPN so deluxhost needs to do something about the storage VPS too so that one can SSH into it while VPN is connected.

@deluxhost What I really want to know are:

1. Is there going to be a solution to my 3 NEITHERLANDS VPS which refused to connect to my SLOWDNS IP ADDRESS since 2 days or 3 days or no solution

2. If there is no going to be a solution, I can let go of the old ongoing NEITHERLAND VPS which will expire in 2 months time but I can't let go of the 2 VPS ~€29 I just paid for yesterday. That's huge amount in my Africa money.

I have mentioned it here on this forum occasionally that I don't use VPS for any other thing than SLOWDNS V2RAY and if your VPS will no longer support my one and only project It will just continue stay idle for complete a year that's a great lost for me as well as wasting of time and money.

If there is no going to be a solution to the 3 NEITHERLANDS VPS that is now rejecting my SLOWDNS IP ADDRESS please and please 🙏🙏cancel the 2 neitherlands VPS I just renewed yesterday and refund my €28 into my deluxhost wallet. I will prefer to use the €28 + any additional cost to purchase those deluxhost neitherland storage VPS which support my SLOWDNS IP ADDRESS very well. Later I can keep chatting your support if there is something they can do to allow SSH into the deluxhost storage VPS when VPN is connected. Please Mr deluxhost look into my case for me. It seems you support team are willingly ignoring my plea and my requests

sherlocksheaves

Order n° 2030322185 tysm!

Toheebd

@DeluxHost said:

@zephyr32 said:
Guys from Delux, what you're actually saying is that some of your nodes have serious i/o problems and if some of your clients happen to get a vps on these nodes they should ask to be moved to a different one. Seriously? Just don't sell these nodes.

I may not have explained this clearly before, so let me clarify.

These are not nodes that are being sold. They are nodes from older offers that have experienced some storage-related issues. These issues are not continuous, in my opinion they are impactful, but not severe enough to raise major concern. That said, we are working on them daily.

I repeat, the situation is currently under control.

At the same time, we are developing new systems, which need to be properly tested before being deployed, to avoid introducing further issues.

In any case, we have made ourselves available to provide free migrations for anyone experiencing problems.

and this only applies to old offers.

Migration is not a problem to me if that will solve my SLOWDNS connection issue I will be glad to get the migration.

I just want everything to go back to 3 days ago where all my deluxhost VPS are supporting SLOWDNS V2RAY with joy until the VPS-invoice termination actions after which both the old neitherland VPS and the new Neitherlands 2 replacement I purchased yesterday just started shutting down my SLOWDNS IP ADDRESS where the storage VPS I purchased yesterday working fine and my old Germany off T series too still working fine with my SLOWDNS IP ADDRESS. And ensure I can SSH into all my VPS while connected to VPN.

If migration to new nodes is what is causing my recent blocking of SLOWDNS IP ADDRESS please migrate my VPS back to the old nodes please . After all I don't have any data on my neitherlands VPS for now

odigity

Order Number: 9945258538
+1 vCore would be awesome

schenleyssy2

nice price

kevin99

Please check ticket #GFU-792612