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HostSailor AMS network issues

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Comments

  • JabJabJabJab Member

    @JabJab said:

    Thanked by 3cold zed kafuuchino
  • coldcold Member

    @HostSailor, give your tech guys a bonus, it worked almost 24 hours !!!

  • AndruAndru Member

    @HostSailor said:
    Hello, a quick update from our side is the network situation is currently under control and most affected services have been restored. However, our team is continuously working on to solve it fully.

    At this moment, routing for the majority of affected ranges has been restored and we are continuing to monitor stability closely.

    Right now our focus is on keeping things stable first and making sure the network remains healthy before calling this fully resolved.

    Sincere apologies for the inconvenience it has caused.

    Down again.

  • zedzed Member

    who's putting in the group ticket this time? wait is their site up? oops.

  • NyrNyr Community Contributor, Veteran
    edited May 21

    Thanked by 3HonestOpinions mans_xd tux
  • jcn50jcn50 Member

    @HostSailor said: and we are continuing to monitor stability closely.
    Right now our focus is on keeping things stable first

    Really?

    @Nyr said: For private reasons I won’t go into much detail, but the HS owner was running a large BP host, while the TNGNET owner operated a major topsite host. Among other things.

    BP=BulletProof?..
    Do you think HostSailor has reached the end of the road and they are actually being shut down at the moment?...

  • NyrNyr Community Contributor, Veteran

    @jcn50 said: BP=BulletProof?..

    Yes.

    @jcn50 said: Do you think HostSailor has reached the end of the road and they are actually being shut down at the moment?...

    No, I just think they have some very incompetent people working on this. But I remember serious incompetence going as far as a decade ago, so I am not overly surprised. Anyway I do not think that this is their end, but I have zero insight on the internal situation.

    Thanked by 1jcn50
  • apollo15apollo15 Member
    edited May 21

    Everyone knows its ex Santrex owner.
    https://krebsonsecurity.com/2016/08/the-reincarnation-of-a-bulletproof-hoster/

    even Khalid does not deny it anymore

    Santrex was not known to be stable either... so nothing new

  • jcn50jcn50 Member
    edited May 21

    From https://hostsailor.com/service-level-agreement [currently offline]:

    HostSailor’s Uptime : SLA Credit
    => 99.9% : 0%
    < 99.8% : 5%
    < 99.5% : 7.5%
    < 99.0% : 10%
    < 98.0% : 20%
    < 95.0% : 25%

    This SLA does not cover operating system reloads, hardware of the server, any form of hardware reconfiguration, any failure outside of the network itself (including bandwidth carrier outages), failures caused by attacks toward customer service, or scheduled maintenance of HostSailor’s network.

    @HostSailor Are we guys covered by HostSailor' SLA?...

  • cinwiecinwie Member

    @jcn50 said:
    From https://hostsailor.com/service-level-agreement [currently offline]:

    HostSailor’s Uptime : SLA Credit
    => 99.9% : 0%
    < 99.8% : 5%
    < 99.5% : 7.5%
    < 99.0% : 10%
    < 98.0% : 20%
    < 95.0% : 25%

    This SLA does not cover operating system reloads, hardware of the server, any form of hardware reconfiguration, any failure outside of the network itself (including bandwidth carrier outages), failures caused by attacks toward customer service, or scheduled maintenance of HostSailor’s network.

    @HostSailor Are we guys covered by HostSailor' SLA?...

    down

  • CalypsoCalypso Member

    @jcn50 said:

    This SLA does not cover operating system reloads, hardware of the server, any form of hardware reconfiguration, any failure outside of the network itself (including bandwidth carrier outages), failures caused by attacks toward customer service, or scheduled maintenance of HostSailor’s network.

    @HostSailor Are we guys covered by HostSailor' SLA?...

    Well, that doesn't really matter, they're trading in the Netherlands, hosts are in the Netherlands, and I'm Dutch. So EU/Dutch law goes also for them, and that state certain rights as a customer, even when an "SLA" thinks they can get away with it. And 2 months of very bad or no service is a no-no.

    Also, it can be argued if these "incidents" (the packet loss thingy was already admitted to be a network configuration error) are their fault. OK, you may experience a DDoS, but if you advertise that you can handle that, you shouldn't have hours and hours of downtime for everything.

  • defaultdefault Veteran

    @Calypso said:

    @jcn50 said:

    This SLA does not cover operating system reloads, hardware of the server, any form of hardware reconfiguration, any failure outside of the network itself (including bandwidth carrier outages), failures caused by attacks toward customer service, or scheduled maintenance of HostSailor’s network.

    @HostSailor Are we guys covered by HostSailor' SLA?...

    Well, that doesn't really matter, they're trading in the Netherlands, hosts are in the Netherlands, and I'm Dutch. So EU/Dutch law goes also for them, and that state certain rights as a customer, even when an "SLA" thinks they can get away with it. And 2 months of very bad or no service is a no-no.

    Also, it can be argued if these "incidents" (the packet loss thingy was already admitted to be a network configuration error) are their fault. OK, you may experience a DDoS, but if you advertise that you can handle that, you shouldn't have hours and hours of downtime for everything.

    Did you chargeback?

  • NeoonNeoon Community Contributor, Veteran

  • CalypsoCalypso Member

    @default said:

    Did you chargeback?

    Chargeback is only a "last resort". Also, chargebacks after a certain period are often not taken. And third: in the end I want a VPS just to work and do what it's supposed to.

  • tfgp99tfgp99 Member

    Oh no, HostSailor losing even more credibility
    Anyways...

  • anubhavhiranianubhavhirani Member

    ok

  • rm_rm_ IPv6 Advocate, Veteran
    edited May 21

    @Nyr said:

    If one doesn't blink, that's a very unhealthy situation and will cause drying out of eye surface and most likely loss of vision, in the end after what will be a nasty experience overall. I wonder if that's what happened here! IOW what a dumb marketing spin.

    Thanked by 1tentor
  • zedzed Member
    edited May 22

    hey hows it goin

    edit: v 19h 42m 7s

  • CalypsoCalypso Member
    edited June 1

    @HostSailor: Now things seem to be stable again, how about reacting to the demand for compensating almost 2 months of issues and unusability of your product?

    Until now you've just ignored it. Either come up with some form of compensation for affected customers, or just plainly say here that you don't want to do that. Just don't ignore the demand for it. You've been active on LET in the meantime, you've had time enough to think of something or react to it.

    Thanked by 1tfgp99
  • JabJabJabJab Member

    @Calypso said: @HostSailor: Now things seem to be stable again,

    You had to jinx it...

  • NeoonNeoon Community Contributor, Veteran

    @JabJab said:

    @Calypso said: @HostSailor: Now things seem to be stable again,

    You had to jinx it...

  • CalypsoCalypso Member

    @JabJab said:

    @Calypso said: @HostSailor: Now things seem to be stable again,

    You had to jinx it...

    Apparantly... Shall we try again in a couple of days to see if it was a coincidence?

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