HostSailor AMS network issues

tfgp99

At least, panel is back, BGP from my range still not announced.

jcn50

@Nyr said: Both HostSailor and TNGNET have an... interesting past, and an interesting set of customers.

Tell us more?..

cold

@HostSailor said:
Hello everyone,

First of all sincere apologies for the inconvenience all of you are facing. We are genuinely sorry for this experience.

We are aware that a number of services, including Amsterdam VPSs, our website, client area, and other systems, have been intermittently unreachable.

This is the result of a large, distributed DDoS attack specifically targeting multiple IP ranges across our network. The attack is affecting several locations simultaneously, which is why customers may also notice issues outside of Amsterdam.

Our engineers have been working on this continuously for many hours, applying filtering and routing adjustments to reduce the impact. Some prefixes and locations are already stable again, while work is still ongoing on others.

Please know we really understand the pain, especially for customers who have only recently started seeing stable service again after the previous AMS issue. We know many of you rely on these VPSs for production workloads, and another disruption so soon is the last thing you should have to deal with.

Please rest assured that this is being treated with the highest priority and we are doing everything possible to restore full stability as quickly as we can.

We will continue to update this thread as more information becomes available.

I sincerely apologize to every single of you, this is certainly not the way HostSailor has built reputation over years. We'll make sure and do everything in our power to fix it ASAP.

Thank you

your engineers are working for weeks now to make hostsailor stable again... maybe its time for new engineers ? some who know what to do ?

Nyr

@jcn50 said:

@Nyr said: Both HostSailor and TNGNET have an... interesting past, and an interesting set of customers.

Tell us more?..

For private reasons I won’t go into much detail, but the HS owner was running a large BP host, while the TNGNET owner operated a major topsite host. Among other things.

kafuuchino

My AMS server has been restored.

wadhah

why are you guys so hard on them? this is the first down time i had in 500~ days? shit happens, ddos happens.

They'll fix it and we can all go back to idling our vpses in peace

If you do not want downtime once every 500 days, maybe pay more than 0.5$/month

tfgp99

@wadhah said:
why are you guys so hard on them? this is the first down time i had in 500~ days? shit happens, ddos happens.

They'll fix it and we can all go back to idling our vpses in peace

If you do not want downtime once every 500 days, maybe pay more than 0.5$/month

Given the accumulation of issues, dont you think its normal for frustration to exist?
As far as i know, a DDoS attack doesn't cause BGP to be unannounced.
Seriously, there are lies in that last declaration, like the other ones.

zed

@tfgp99 said:

@wadhah said:
why are you guys so hard on them? this is the first down time i had in 500~ days? shit happens, ddos happens.

They'll fix it and we can all go back to idling our vpses in peace

If you do not want downtime once every 500 days, maybe pay more than 0.5$/month

Given the accumulation of issues, dont you think its normal for frustration to exist?
As far as i know, a DDoS attack doesn't cause BGP to be unannounced.
Seriously, there are lies in that last declaration, like the other ones.

i assume he's being sarcastic since the thread was originally about the ~2month shit connectivity.

tfgp99

BGP starting to be announced. Already reaching my VM.

zephyr32

The frustration is mostly about their inability to fix a long standing issue. The downtime was just a small gift on top of it. I don't think anyone is actually complaining here cause there was enough time to ask for a refund and move everything to another provider. It's mostly about how they dealt with it and not being transparent about what is going on. On the other hand it would sound quite bad if they said "we don't have a clue what is going on", or " a ddos attack dropped literally ALL our service offline and we can't do anything about it".

zed

my ipv4 just came up FINGERS CROSSED!1

jcn50

All came back online~ and without data loss!

tentor

@tfgp99 said:
As far as i know, a DDoS attack doesn't cause BGP to be unannounced.

It could if router is struggling. Also, sometimes this is done manually if there is too high impact for other services AND operator cannot blackhole single/a few targeted IP addresses, like in a situation where prefix(es) are carpet bombed. Surprisingly, it's more common than one might think - even Skhron was targeted (for an unknown reason).

I have no idea what's the culprit in this particular situation, but I would not claim that deannouncement never occurs under DDoS.

tongtong

@Calypso said:
@tongtong @cinwie Where are your VPSes located? Mine in Amsterdam is still dead and so are the HostSailor sites

in ams

JabJab

kafuuchino

Amsterdam, Netherlands is offline again.

tfgp99

Yeah, v4 and v6...

zed

@zed said:
my ipv4 just came up FINGERS CROSSED!1

fingers dead to me

Andru

Down again...

Diy23

It is truly baffling. We have been experiencing persistent network packet loss for over a month now, and lately, the host has been going completely offline on multiple occasions. Do you have any regard for your users' frustration? Occasional host glitches are understandable, but when persistent packet loss and host outages occur repeatedly over such a prolonged period—as a hosting service provider—shouldn't you be actively diagnosing errors and resolving the issues, rather than allowing this situation to persist time and again?

tfgp99

v4 BGP going down again.
v6 unstable.

jcn50

https://clients.hostsailor.com & https://vps.hostsailor.com are offline again... this is really "amazing".

Diy23

My hosting service has been plagued by latency and packet loss for over a month. Yet, I have never once complained about this provider on LET; time and again, I patiently waited for you to resolve the issues as they arose. However, I have come to realize that the reality is quite different. After enduring over a month of packet loss issues, the server has now gone completely offline. As a hosting service provider, is your technical capability for detecting faults truly this incompetent?

zephyr32

Maybe they fired all their support stuff and they only have a college student specialized in AI to deal with this.

cold

its working : NOT !

Looks like there’s a problem with this site

Firefox can’t connect to the server at vps.hostsailor.com

Looks like there’s a problem with this site

hostsailor.com sent back an error.

cinwie

down again 😂

cinwie

@jcn50 said:
https://clients.hostsailor.com & https://vps.hostsailor.com are offline again... this is really "amazing".

only lasts 2 hours

apollo15

there is only 4x /24 announced now

https://bgp.tools/as/60117#prefixes

default

Oh no! The major IRC servers are down again! /s

remy

@remy said:
There is some green, it could be worse I guess

The good news is, I can cancel 2 more vps

Now it can't be worse. Or maybe data deleted.
Let's see tomorrow