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HostSailor AMS network issues

1…6791112…14

Comments

  • CalypsoCalypso Member

    @Calypso said:
    They're f*cking things up AGAIN. Even their own site is unavailable...

    @HostSailor: It's time to kick some people in the balls. And don't come here with "I understand your frustration" - it's too late for that. The problems keep on coming and for quite some time now your services are unusable for many users.

    The people you hire to do maintenance clearly are incapable on multiple levels.

  • jcn50jcn50 Member

    @HostSailor what are you guys doing?...

  • jcn50jcn50 Member

    @Calypso said: The people you hire to do maintenance clearly are incapable on multiple levels.

    The guy will also fire himself... hahaha...
    Thus said: it's OK to plant tomatoes or potatoes, sometimes it's the best thing to do~

  • scryptscrypt Member

    wow their whole site is not loading

  • jcn50jcn50 Member
    edited May 19

    All their servers have sailed in the Bermuda Triangle~ https://bermudatriangle.hostsailor.com

  • remyremy Member

    There is some green, it could be worse I guess

    The good news is, I can cancel 2 more vps

    Thanked by 1SethB
  • zephyr32zephyr32 Member

    Deadpool?

  • tfgp99tfgp99 Member

    9 pages and @HostSailor still messing things.
    I've been following every single day this discussion, and I've seen so many excuses to your customers, it is time to compensate us. Keep that in mind.

  • axelkingaxelking Member

    My LAX VPS is dead😣

  • jcn50jcn50 Member

    I have submitted my (new) ticket by email since their website is unreachable...

  • rm_rm_ IPv6 Advocate, Veteran

    Sailor went sailing again, and now nobody knows where he is, not even Romanians.

  • tfgp99tfgp99 Member
    edited May 19

    Surprisingly, my machine went back up.

  • jcn50jcn50 Member

    @zephyr32 said: Deadpool?

    That is one way of doing it~ you just pull the plug on everything! The guy got bored, shut down his screen~ and went away~

  • jcn50jcn50 Member

    A nice ERROR 522 https://stats.hostsailor.com/ ROFL :D

    Thanked by 1SethB
  • tfgp99tfgp99 Member

    And its down again

    Thanked by 1jcn50
  • SethBSethB Member

    @jcn50 said:
    A nice ERROR 522 https://stats.hostsailor.com/ ROFL :D

    Show us a screenshot 🙂

  • CalypsoCalypso Member
    edited May 19

    @SethB said:

    @jcn50 said:
    A nice ERROR 522 https://stats.hostsailor.com/ ROFL :D

    Show us a screenshot 🙂

    Error code: 522 No Reason Phrase

    That's usually CloudFlare (or another CDN) stating that the host can't be reached

    Thanked by 1SethB
  • titustitus Member

    All of my VPS from their NL location offline, Their control panel, website offline also :/
    Routing, network related issue?
    https://i.postimg.cc/HxFZk62t/2026-05-19-223444.png

  • jcn50jcn50 Member

    @SethB said: Show us a screenshot 🙂

    Text is better:

     curl -I https://stats.hostsailor.com/
HTTP/2 522
date: Tue, 19 May 2026 20:37:11 GMT
content-length: 0
server: cloudflare
cache-control: private, no-store
cf-cache-status: DYNAMIC
set-cookie: cf_use_ob=443; Expires=Tue, 19 May 2026 20:37:41 GMT
set-cookie: cf_ob_info=522:9fe5e571aaf22fb7:ORD; Expires=Tue, 19 May 2026 20:37:41 GMT
strict-transport-security: max-age=15552000; includeSubDomains; preload
x-content-type-options: nosniff
report-to: {"group":"cf-nel","max_age":604800,"endpoints":[{"url":"https://a.nel.cloudflare.com/report/v4?s=LiuTqcLnHjgPJAcznTwvlytztoHtskooaQ8rcF3xGcghyrLHzi9JGzM%2BWuTtXDGum%2FOsQOUps2063YHo6r8XD6hMa4TSBV6EjfOfNK%2Fzc6ro%2Bykx6bJvIhOfLUFQj5%2FFFMCQVc9f8EBqou1BqVJhI%2FOIiw%3D%3D"}]}
nel: {"report_to":"cf-nel","success_fraction":0.0,"max_age":604800}
cf-ray: 9fe5e571aaf22fb7-ORD
alt-svc: h3=":443"; ma=86400
    Thanked by 1SethB
  • rm_rm_ IPv6 Advocate, Veteran

    @jcn50 said: I have submitted my (new) ticket by email since their website is unreachable...

    Your undelivered mail has been doubled, thanks!

  • axelkingaxelking Member

    Seems like the network is having a lot of packet loss.

    PING 185.45.195.XXX (185.45.195.XXX) 56(84) bytes of data.
64 bytes from 185.45.195.XXX: icmp_seq=5 ttl=58 time=6.33 ms
64 bytes from 185.45.195.XXX: icmp_seq=8 ttl=58 time=6.18 ms

--- 185.45.195.XXX ping statistics ---
15 packets transmitted, 2 received, 86.6667% packet loss, time 14252ms
rtt min/avg/max/mdev = 6.184/6.254/6.325/0.070 ms
  • tfgp99tfgp99 Member

    I'm reaching it back again.
    ICMP to my /26 gateway, directly from my VM:

    PING 185.45.192.193 (185.45.192.193) 56(84) bytes of data.
64 bytes from 185.45.192.193: icmp_seq=3 ttl=64 time=552 ms
64 bytes from 185.45.192.193: icmp_seq=4 ttl=64 time=551 ms
64 bytes from 185.45.192.193: icmp_seq=6 ttl=64 time=551 ms
^C
--- 185.45.192.193 ping statistics ---
8 packets transmitted, 3 received, 62.5% packet loss, time 7067ms
rtt min/avg/max/mdev = 550.566/551.053/551.846/0.565 ms
  • CalypsoCalypso Member

    They really messed up BGP announcements: https://bgp.he.net/AS60117#_prefixes

    Thanked by 1SethB
  • CalypsoCalypso Member
    edited May 19

    @tfgp99 said:
    I'm reaching it back again.
    ICMP to my /26 gateway, directly from my VM:

    PING 185.45.192.193 (185.45.192.193) 56(84) bytes of data.
64 bytes from 185.45.192.193: icmp_seq=3 ttl=64 time=552 ms
64 bytes from 185.45.192.193: icmp_seq=4 ttl=64 time=551 ms
64 bytes from 185.45.192.193: icmp_seq=6 ttl=64 time=551 ms
^C
--- 185.45.192.193 ping statistics ---
8 packets transmitted, 3 received, 62.5% packet loss, time 7067ms
rtt min/avg/max/mdev = 550.566/551.053/551.846/0.565 ms

    From my VPS it's below 1ms. However, "the world" after it is gone, because of the BGP IP announce issues.

    Edit: Speaking too soon:

    PING 185.45.192.193 (185.45.192.193) 56(84) bytes of data.
    64 bytes from 185.45.192.193: icmp_seq=1 ttl=64 time=0.197 ms
    64 bytes from 185.45.192.193: icmp_seq=2 ttl=64 time=0.231 ms
    64 bytes from 185.45.192.193: icmp_seq=3 ttl=64 time=0.181 ms
    64 bytes from 185.45.192.193: icmp_seq=4 ttl=64 time=0.184 ms
    64 bytes from 185.45.192.193: icmp_seq=5 ttl=64 time=0.212 ms
    64 bytes from 185.45.192.193: icmp_seq=6 ttl=64 time=0.239 ms
    64 bytes from 185.45.192.193: icmp_seq=7 ttl=64 time=0.209 ms
    64 bytes from 185.45.192.193: icmp_seq=8 ttl=64 time=0.183 ms
    64 bytes from 185.45.192.193: icmp_seq=9 ttl=64 time=0.224 ms
    64 bytes from 185.45.192.193: icmp_seq=10 ttl=64 time=0.665 ms
    64 bytes from 185.45.192.193: icmp_seq=11 ttl=64 time=248 ms
    64 bytes from 185.45.192.193: icmp_seq=12 ttl=64 time=540 ms
    64 bytes from 185.45.192.193: icmp_seq=13 ttl=64 time=577 ms
    64 bytes from 185.45.192.193: icmp_seq=14 ttl=64 time=592 ms

  • tfgp99tfgp99 Member

    @Calypso said:

    @tfgp99 said:
    I'm reaching it back again.
    ICMP to my /26 gateway, directly from my VM:

    PING 185.45.192.193 (185.45.192.193) 56(84) bytes of data.
64 bytes from 185.45.192.193: icmp_seq=3 ttl=64 time=552 ms
64 bytes from 185.45.192.193: icmp_seq=4 ttl=64 time=551 ms
64 bytes from 185.45.192.193: icmp_seq=6 ttl=64 time=551 ms
^C
--- 185.45.192.193 ping statistics ---
8 packets transmitted, 3 received, 62.5% packet loss, time 7067ms
rtt min/avg/max/mdev = 550.566/551.053/551.846/0.565 ms

    From my VPS it's below 1ms. However, "the world" after it is gone, because of the BGP IP announce issues.

    Edit: Speaking too soon:

    PING 185.45.192.193 (185.45.192.193) 56(84) bytes of data.
    64 bytes from 185.45.192.193: icmp_seq=1 ttl=64 time=0.197 ms
    64 bytes from 185.45.192.193: icmp_seq=2 ttl=64 time=0.231 ms
    64 bytes from 185.45.192.193: icmp_seq=3 ttl=64 time=0.181 ms
    64 bytes from 185.45.192.193: icmp_seq=4 ttl=64 time=0.184 ms
    64 bytes from 185.45.192.193: icmp_seq=5 ttl=64 time=0.212 ms
    64 bytes from 185.45.192.193: icmp_seq=6 ttl=64 time=0.239 ms
    64 bytes from 185.45.192.193: icmp_seq=7 ttl=64 time=0.209 ms
    64 bytes from 185.45.192.193: icmp_seq=8 ttl=64 time=0.183 ms
    64 bytes from 185.45.192.193: icmp_seq=9 ttl=64 time=0.224 ms
    64 bytes from 185.45.192.193: icmp_seq=10 ttl=64 time=0.665 ms
    64 bytes from 185.45.192.193: icmp_seq=11 ttl=64 time=248 ms
    64 bytes from 185.45.192.193: icmp_seq=12 ttl=64 time=540 ms
    64 bytes from 185.45.192.193: icmp_seq=13 ttl=64 time=577 ms
    64 bytes from 185.45.192.193: icmp_seq=14 ttl=64 time=592 ms

    all good, BGP fucked, routing fucked.
    whats next?

  • CalypsoCalypso Member

    @tfgp99 said:

    all good, BGP fucked, routing fucked.
    whats next?

    We're fucked. O wait, it started with that.

    Thanked by 1tfgp99
  • rm_rm_ IPv6 Advocate, Veteran
    edited May 19

    Actually came to mind to check IPv6, and it turns out after a 30-minute period of hard packet loss 1 hour ago, for the past hour my VPS is online on IPv6 and fully green on the graph.

  • tenperatenpera Member

    L.A and Ams services are all off.

  • NeoonNeoon Community Contributor, Veteran

    Indeed, slight fuckery today.

  • rm_rm_ IPv6 Advocate, Veteran

    @rm_ said: VPS is online on IPv6 and fully green on the graph.

    Nevermind, 40% PL on IPv6 now.

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