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Answered the ticket 5 days ago with:
Checking your latest answer and let you know as soon as we have additional details.
Why don't you add one or two free month for the ones without submitting a ticket?
It's just a suggestion while I'm waiting for the deals in AMS.
Thanks for your suggestion. Most clients didn't have issues. There is not that "one issue all clients have" that can be compensated without having a ticket. It's relatively easy: clients report via Ticket, we check. If clients don't report via ticket, we are unable to check.
We are waiting for new hardware to arrive in NL
Heyy.. my €6/year VPS was also affected by the downtime, but i didn’t receive the free 1 year as compensation. Should I open a ticket too?
time to issue a refund and write this is worth more than 6eur in any half-decent EU economy.
on the other hand... dont offer such prices if you aren't willing to work like a slave for them.
Well that's not mine, but the answer made me giggle. So you offered a free year and then you took it back basically? Are your expectations for a 6 € + VAT per year service in par with having constant network issues for months? You literally told people here to open tickets if their server had issues and it took you weeks to answer.
I doubt most people in here expect 24/7 support on some cheap yearly VPS, I know I don't, but when your service is simply not working then offering some sort of compensation is common sense and based on all the comments in here it clearly has issues.
If thats not your ticket, I am sorry. Please let me know your ticket ID then
Tbf im bothered with the fact that heartbeat-it shares their ticket replies here. It doesn’t do any good to anyone
I told you before, I never opened one and I don't need a refund either thanks but as you can see several people in here did. @Freek got ghosted in his and had to open a second one with multiple proofs, and @FAT32 even tagged you in the Megathread a couple of weeks ago so you could check this one. I will simply let mine expire and not renew if the problems continue, simple as that, as I rather not lose your time or mine on that matter. You seem bothered that people have pointed the issue to begin with and still won't admit anything was wrong.
A practice I never liked, together with trying to link to someone's account from LET and even worse when it fails lol. I think everyone in this thread used common sense as well but the provider seems a bit sensitive. There are plenty of cheap providers out there, and I don't think not expecting micro-disconnects multiple times a day, for months, is considered high expectations for a $7/yr server as per that ticket reply you posted.
Someone is trying to look tough.
Credit where credit is due; my VPS has (finally) been moved to another node and connectivity has improved massively. I'm not experiencing any weird ping spikes anymore.
Anyone else still having issues with them? I still get random timeouts from time to time, like can't connect to the server via ssh or can't access from vps to anywhere else.
Smokeping to google looks ok
But smokeping test to gateway has random issues
It's kinda annoying that connection timeouts randomly.
Yes, timeouts too.
Hi!
Please reach out via Ticket. No known issues at the moment that we are aware of.
Kind regards,
Max
Our routers deprioritize icmp echo reply / echo request so this is expected and not a measurement for real packet loss.
poor quality and unfriendly customers support. Sweden location is a mess
Hi!
Can you share a ticket ID, please? We are not aware of an issue in our Sweden location.
Usually we get feedback within tickets that we are friendly. In which regard did you experience unfriendliness from our support?
Kind regards,
Max
It has been 3 hours that my IPv6 network is not working.
itz was bullshit always so whatever
I stopped open tickets since you canceled my VPS to the end of the billing period, because I said if you can fix the problem with reboots out of nothing and IPv6 outages, I will have to look for a new provider. I can share the ticket here when im at home if you want.