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Onidel Cloud's Thread - Announcements, Feedbacks and Discussions!

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  • akhfaakhfa Member

    Good job doing network maintenance twice in SG without any downtime :)

    I think I read somewhere that you got downtime on US, any different network configuration there?

    Thanked by 2oloke onidel
  • olokeoloke Member, Host Rep

    @akhfa said:
    Good job doing network maintenance twice in SG without any downtime :)

    I think I read somewhere that you got downtime on US, any different network configuration there?

    Yes, exactly :)

    In Singapore, we have two upstreams. Thus, we were able to route traffic via our HostUniversal while SG.GS was performing their routine maintenance. We were worried the routes may not propagate in time, causing minimal downtime, so we sent out emails in advance to our customers. However in the end, there was no recorded outage in Singapore during those two maintenance periods.

    In New York however, we only have a single upstream as of now. They were conducting routine maintenance, but their redundancy setup failed to switch to backup link.
    As a consequence we had an outage lasting almost an hour in New York on 28th February. :/
    The SLA credits were issued to affected customers according to our SLA policy but we are still deeply sorry for this incident.

    We will do everything we can to prevent such unexpected downtimes in the future.

    Thanked by 12mans_xd rpqu nghialele buggedout onidel Chocoweb forest sh97 JohnnySac mandala smallpancakes tux
  • olokeoloke Member, Host Rep

    @onidel said:

    @jmgcaguicla said:
    Any plans to do configurable bucket policies for object storage?

    not available in the UI yet (mostly to simplify things), but you can update the bucket policies using your access and secret keys via the CLI or through your code. maybe @oloke can do a quick tutorial for our fellas?

    Yes :)

    The quick tutorial is now available here:
    https://kb.onidel.com/hc/kb/articles/1773494769-onidel-object-storage-bucket-policies

    Thanked by 7mans_xd nghialele onidel jmgcaguicla plumberg nullnothere mandala
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    Since last month:

    • New cluster in Ho Chi Minh, Vietnam using AMD EPYC. Previous nodes will be discontinued soon, and we will be migrating all existing Vietnam VMs from previous Intel / AMD EPYC (with RAID-10) to this new cluster at no extra cost. The new setup is on par with what we have in other locations, allows us to offer better service and additional features such as routed IPv6, high-availability, reserved IPs, etc.
    • Improved node selection algorithm to better distribute VMs across the nodes for customers having multiple services in the same location.
    • Released Startup Script, enabling users to automate common initialisation tasks right after deploying a new Virtual Machine.
    • Firewall and IP List are now available via API - Developer Docs
    • Reworked dashboard UI.
    • /64 Routed IPv6 is now available in Ho Chi Minh (new cluster only)

    Stay tuned for more updates! As always, if you have any feedback, suggestions, questions, or concerns, feel free to reach out to me or @oloke .

    Cheers!

    Thanked by 12lukast__ oloke sh97 Nekopara plumberg buggedout Smigit equalz FAT32 admax JohnnySac mandala
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    Emails have been sent out to customers having active services in HCM2:

    Dear Customer,

You are receiving this email because you have active services in our Ho Chi Minh 2 (HCM2) location.

Due to ongoing technical issues, we will be discontinuing services in HCM2 and migrating to a new infrastructure in Ho Chi Minh. The new platform offers improved performance and stability, powered by AMD EPYC Rome, with IPv6 support. Please note that live migration is not supported, so downtime will be required and your IP addresses will change. This migration will be carried out at no cost, and your current renewal pricing will remain unchanged.

ACTION REQUIRED
Please open a support ticket to confirm whether you’re happy for us to provision a new service for you. If you need assistance with data migration, we can discuss options on a case-by-case basis via the ticket.

If we do not receive your confirmation by 25th April, 00:00 (UTC+7), your current services will be terminated. You can still contact us afterward to reprovision your services if needed.

We understand this is short notice, but this action is necessary to ensure better service quality. We appreciate your understanding and cooperation.

Regards,
Onidel Support Team
    Thanked by 9rpqu COLBYLICIOUS buggedout Smigit oloke FAT32 nghialele sh97 admax
  • SmigitSmigit Member

    Initially missed there’s just 3 days to action. Current servers mustn’t be happy at all.

    Thanked by 3FAT32 onidel oloke
  • MaxTakebaMaxTakeba Member

    What locations are currently on the whiteboard for considerations?

    And as an idea.
    Webhook for alerts e.g sudden burst of bandwidth => send a webhook(Discord, Slack MS Teams etc etc).

    Thanked by 4sh97 onidel oloke borkedascii
  • itachikonohaitachikonoha Member

    @onidel said:
    a quick recap of what we've been working on over the past few weeks:

    • Object Storage & Storage VM launched in Sydney.
    • Several improvements to our Object Storage service to simplify management and enhance reliability, including: Bucket-scoped access keys, support for Object Lock (compatible with Veeam Backup), compatibility fixes for Nextcloud.
    • Introduced an IP List feature to simplify firewall rule management. We also provide common prefix lists such as CloudFront, UptimeRobot, HextrixTools, and more.
    • Updated the ticket form to include a confidential field for sensitive information shared with support specialists. Data submitted in this field is automatically and permanently removed from the database after 7 days. We've also implemented a local AI to scan and redact potential sensitive data from tickets.
    • Launched a new helpdesk system with enhanced functionality and scoped permissions, enabling our support team to assist customers more effectively.
    • Acquired additional IP blocks to support future growth. Our strategy is to continue leasing while gradually acquiring more IP space to stay proactive and prepared.

    Last but not least - please join us in welcoming @oloke to the team! It's been fantastic having him onboard. In just a few weeks, he's already made a significant impact on both customer support experience, knowledgebase and internal process improvements. We're incredibly lucky to have him with us :)

    It just now came to my feed.

    I want to buy a vps only for above. Much appreciate for looking from perspective of safety of customers also. Impressed with the policy and the thought behind it.

    Thanked by 2oloke onidel
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    @MaxTakeba said:
    What locations are currently on the whiteboard for considerations?

    And as an idea.
    Webhook for alerts e.g sudden burst of bandwidth => send a webhook(Discord, Slack MS Teams etc etc).

    we are considering expanding our footprint in APAC, potentially into a new country or a new location within Australia.

    Webhook for alerts e.g sudden burst of bandwidth => send a webhook(Discord, Slack MS Teams etc etc).

    we already have Resource Alerts which will send notification email. webhook is a good idea that we will consider :)

    @itachikonoha said:

    @onidel said:
    a quick recap of what we've been working on over the past few weeks:

    • Object Storage & Storage VM launched in Sydney.
    • Several improvements to our Object Storage service to simplify management and enhance reliability, including: Bucket-scoped access keys, support for Object Lock (compatible with Veeam Backup), compatibility fixes for Nextcloud.
    • Introduced an IP List feature to simplify firewall rule management. We also provide common prefix lists such as CloudFront, UptimeRobot, HextrixTools, and more.
    • Updated the ticket form to include a confidential field for sensitive information shared with support specialists. Data submitted in this field is automatically and permanently removed from the database after 7 days. We've also implemented a local AI to scan and redact potential sensitive data from tickets.
    • Launched a new helpdesk system with enhanced functionality and scoped permissions, enabling our support team to assist customers more effectively.
    • Acquired additional IP blocks to support future growth. Our strategy is to continue leasing while gradually acquiring more IP space to stay proactive and prepared.

    Last but not least - please join us in welcoming @oloke to the team! It's been fantastic having him onboard. In just a few weeks, he's already made a significant impact on both customer support experience, knowledgebase and internal process improvements. We're incredibly lucky to have him with us :)

    It just now came to my feed.

    I want to buy a vps only for above. Much appreciate for looking from perspective of safety of customers also. Impressed with the policy and the thought behind it.

    thanks for your kind words. most of our changes are driven by customer feedback/request, so feel free to share any ideas or suggestions you have :)

    Thanked by 8oloke itachikonoha sh97 FAT32 MaxTakeba buggedout lukast__ borkedascii
  • FubukiboxFubukibox Member

    400th comment so i can call @oloke gay

  • MaxTakebaMaxTakeba Member

    @onidel said:

    @MaxTakeba said:
    What locations are currently on the whiteboard for considerations?

    And as an idea.
    Webhook for alerts e.g sudden burst of bandwidth => send a webhook(Discord, Slack MS Teams etc etc).

    we are considering expanding our footprint in APAC, potentially into a new country or a new location within Australia.

    Webhook for alerts e.g sudden burst of bandwidth => send a webhook(Discord, Slack MS Teams etc etc).

    we already have Resource Alerts which will send notification email. webhook is a good idea that we will consider :)

    @itachikonoha said:

    @onidel said:
    a quick recap of what we've been working on over the past few weeks:

    • Object Storage & Storage VM launched in Sydney.
    • Several improvements to our Object Storage service to simplify management and enhance reliability, including: Bucket-scoped access keys, support for Object Lock (compatible with Veeam Backup), compatibility fixes for Nextcloud.
    • Introduced an IP List feature to simplify firewall rule management. We also provide common prefix lists such as CloudFront, UptimeRobot, HextrixTools, and more.
    • Updated the ticket form to include a confidential field for sensitive information shared with support specialists. Data submitted in this field is automatically and permanently removed from the database after 7 days. We've also implemented a local AI to scan and redact potential sensitive data from tickets.
    • Launched a new helpdesk system with enhanced functionality and scoped permissions, enabling our support team to assist customers more effectively.
    • Acquired additional IP blocks to support future growth. Our strategy is to continue leasing while gradually acquiring more IP space to stay proactive and prepared.

    Last but not least - please join us in welcoming @oloke to the team! It's been fantastic having him onboard. In just a few weeks, he's already made a significant impact on both customer support experience, knowledgebase and internal process improvements. We're incredibly lucky to have him with us :)

    It just now came to my feed.

    I want to buy a vps only for above. Much appreciate for looking from perspective of safety of customers also. Impressed with the policy and the thought behind it.

    thanks for your kind words. most of our changes are driven by customer feedback/request, so feel free to share any ideas or suggestions you have :)

    Auckland... And sit right next door to a certain Swift rack at 162 Grafton Road... ;)

    Emails are good too... But yeah would prefer webhooks.

    Thanked by 2onidel netsujit
  • SmigitSmigit Member

    @onidel said:

    @MaxTakeba said:
    What locations are currently on the whiteboard for considerations?

    And as an idea.
    Webhook for alerts e.g sudden burst of bandwidth => send a webhook(Discord, Slack MS Teams etc etc).

    we are considering expanding our footprint in APAC, potentially into a new country or a new location within Australia.

    CANBERRA

    Thanked by 4oloke onidel borkedascii Gravely
  • buggedoutbuggedout Member

    @onidel said:

    @MaxTakeba said:
    What locations are currently on the whiteboard for considerations?

    we are considering expanding our footprint in APAC, potentially into a new country or a new location within Australia.

    Would love to see onidel expand to India. At present I am stuck with Vultr.

    Thanked by 4oloke onidel sh97 tux
  • bdlbdl Member
    edited April 23

    @onidel said:

    @MaxTakeba said:
    What locations are currently on the whiteboard for considerations?

    And as an idea.
    Webhook for alerts e.g sudden burst of bandwidth => send a webhook(Discord, Slack MS Teams etc etc).

    we are considering expanding our footprint in APAC, potentially into a new country or a new location within Australia.

    Melbourne! Or Miami, Gold Coast (just like Virtuohno - jk - Brisbane is close enough)

    Thanked by 2oloke onidel
  • TheGreatOakleyTheGreatOakley Member

    @onidel kinda offtopic you used to have Chatwoot livechat with AI, but seems like you removed it. What was the problem? Just curious what was your experience.

    Thanked by 1oloke
  • olokeoloke Member, Host Rep

    @TheGreatOakley said:
    @onidel kinda offtopic you used to have Chatwoot livechat with AI, but seems like you removed it. What was the problem? Just curious what was your experience.

    Hi, thanks for asking :)

    The Chatwoot livechat is still there, but we moved it into the knowledgebase. Seems some people confused it for ticket system while it was in our panel.

  • allthemtingsallthemtings Member, Megathread Squad

    @oloke said:

    @TheGreatOakley said:
    @onidel kinda offtopic you used to have Chatwoot livechat with AI, but seems like you removed it. What was the problem? Just curious what was your experience.

    Hi, thanks for asking :)

    The Chatwoot livechat is still there, but we moved it into the knowledgebase. Seems some people confused it for ticket system while it was in our panel.

    Wait you are giving free onidel credits to the first 25 users who message you on this livechat? wow so amazing i hope i am a winner

  • sh97sh97 Member, Host Rep

    @buggedout said:

    @onidel said:

    @MaxTakeba said:
    What locations are currently on the whiteboard for considerations?

    we are considering expanding our footprint in APAC, potentially into a new country or a new location within Australia.

    Would love to see onidel expand to India. At present I am stuck with Vultr.

    I can provide free remote hands if in Kerala. sexotic lokation.

    Thanked by 6allthemtings oloke onidel Murv buggedout barbaros
  • allthemtingsallthemtings Member, Megathread Squad

    @sh97 said:

    @buggedout said:

    @onidel said:

    @MaxTakeba said:
    What locations are currently on the whiteboard for considerations?

    we are considering expanding our footprint in APAC, potentially into a new country or a new location within Australia.

    Would love to see onidel expand to India. At present I am stuck with Vultr.

    I can provide free remote hands if in Kerala. sexotic lokation.

    can vouch for @sh97 's hands, really nice and smooth

    Thanked by 6oloke onidel Murv sh97 buggedout barbaros
  • TheGreatOakleyTheGreatOakley Member
    edited April 23

    @oloke said: Hi, thanks for asking :)

    Oh that makes sense. How is the experience been so far? Is it working well? Would you recommend implementing?

    Thanked by 1oloke
  • MurvMurv Member, Megathread Squad

    @allthemtings said: Wait you are giving free onidel credits to the first 25 users who message you on this livechat? wow so amazing i hope i am a winner

    image

    Thanked by 15allthemtings beanman109 Smigit sh97 buggedout barbaros rpqu dsbnoob admax tux iriska Decicus Nekopara nghialele equalz
  • SmigitSmigit Member

    @Murv said:

    @allthemtings said: Wait you are giving free onidel credits to the first 25 users who message you on this livechat? wow so amazing i hope i am a winner

    image

    Said the same thing when I asked for sexy photos.

    Thanked by 5oloke allthemtings Murv buggedout barbaros
  • plumbergplumberg Veteran, Megathread Squad

    I got $67 credits

    Thanks @onidel and @oloke

    Thanked by 4allthemtings Murv buggedout barbaros
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad
    edited April 23

    @TheGreatOakley said:

    @oloke said: Hi, thanks for asking :)

    Oh that makes sense. How is the experience been so far? Is it working well? Would you recommend implementing?

    we do not have any metrics to evaluate whether its better with/without it. i made it as my own experiment with Chatwoot and LLMs/n8n :) I think there are better open-source KB solutions out there that have LLM chatbot buit-in.

    Thanked by 1oloke
  • plumbergplumberg Veteran, Megathread Squad

    @onidel said:

    @TheGreatOakley said:

    @oloke said: Hi, thanks for asking :)

    Oh that makes sense. How is the experience been so far? Is it working well? Would you recommend implementing?

    we do not have any metrics to evaluate whether its better with/without it. i made it as my own experiment with Chatwoot and LLMs/n8n :) I think there are better open-source KB solutions out there that have LLM chatbot buit-in.

    Daddy (me) - son (@oloke) role play works great 👍

    Thanked by 2allthemtings Murv
  • barbarosbarbaros Member

    @Murv said:

    @allthemtings said: Wait you are giving free onidel credits to the first 25 users who message you on this livechat? wow so amazing i hope i am a winner

    image

    AI gets smarter every day

    Thanked by 9allthemtings bdl oloke Murv beanman109 Smigit COLBYLICIOUS Decicus admax
  • SmigitSmigit Member
    edited April 24

    Oops Wrong thread. Moving the the SQL one

    Thanked by 1oloke
  • duxscoduxsco Member

    @onidel Support DNSSEC and for mail DANE, please.
    https://dnsviz.net/d/onidel.com/dnssec/
    https://dane.sys4.de/smtp/onidel.com

    Thanked by 1onidel
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    @duxsco said:
    @onidel Support DNSSEC and for mail DANE, please.
    https://dnsviz.net/d/onidel.com/dnssec/
    https://dane.sys4.de/smtp/onidel.com

    we'll look into this

  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    scheduled maintenance email sent out:

    Dear Customer,

We're writing to let you know about upcoming scheduled maintenance in our Sydney location.

We'll be performing hypervisor upgrades, including host kernel updates, Ceph upgrades, and security patches.

Schedule: Friday 29 May 2026, 23:00 – Saturday 30 May 2026, 03:00 AEST

VMs will be live migrated during the maintenance window — no downtime is expected. However, VMs with AMD SEV-SNP enabled cannot be live migrated and will need to be shut down and started on another hypervisor. If your VM has SEV-SNP enabled, please plan for a brief interruption.

We recommend subscribing to our status page at status.onidel.com to receive timely updates on scheduled maintenance, incidents, and service status changes.

If you have any questions, reach out to us via a support ticket or email us at [email protected].

Regards,
The Onidel Team

    upgrade in other locations will follow.

    also our next location is Melbourne.

    Thanked by 12smallpancakes Arirang Gravely Smigit fengse sh97 lukast__ Decicus oloke JohnnySac nghialele equalz
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