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Why does Rabisu ask me for KYC after I place an order, pay, and turn on the device?

13

Comments

  • MannDudeMannDude Patron Provider, Veteran
    edited March 22

    In the end, its up to the provider. I agree.

    We use a handful of different providers for different things. Below is a true story.

    Place an order, flagged as fraud. No problem, I'm using our VPN and I registered using our real US business address, my real name, real phone number. I'm in South East Asia and using a Singapore IP, so this was expected.

    Open a ticket, explain.

    They tell me I can proceed to make payment.

    I try, but none of the payment options on the invoice will actually load the typical payment widget. Usually, you select PayPal, the PayPal button appears. You select BitCoin, the-whatever-gateway-they-use button appears. Stripe? Stripe button appears. Tried multuple times, to no avail.

    Hmm, maybe I'm just whitelisted and I can just place a new order for the same thing and the invoice will work?

    Try.

    Fraud check. Maxmind. GeoIP location error.

    Fuck it, I don't want the service that bad. Respond to my original ticket where they allowed me to proceed with my order and politely asked to cancel my order(s) and invoice(s), that it would not work for us.


    Even when you do things "Right", and use real information, you lose business when people can't be bothered enough to play ping-pong with communication to order some cheap service.

    Was just some random Bulgarian company. Not going to fuss with going above and beyond trying to give them my money.

  • @emgh said:
    Not really. My opinion is quite simple: signing up is agreeing to the rules of the provider. If you can’t stand the rules, then sign up with a provider whose rule you can stand.

    All the more reason that if you have strict policies to make them part of the new user onboarding experience and make them prominently visible in the checkout flow. These threads pop up when there is a mismatch in expectations and customers are surprised by KYC. The default expectation is privacy, if you're doing something unusual like KYC it behooves you to set expectations ahead of payment so you don't get people flaming your company on LET/trustpilot. Not just in the TOS, but prominently visible on the checkout page so people can't miss it. You will lose some sales because of it, but less than bad reviews due to surprises.

    Thanked by 1forest
  • @forest said:
    I don't see how that follows. OP chose to preserve their privacy, and that's the end of it. I do the same thing, but "saving money" by using a different name has never even crossed my mind. Obviously I can't know the exact reason OP did what they did, but in general people do that for no other reason than not wanting to dox themselves to a random company.

    That's not privacy, you mean anonymity. Giving your real name doesn't affect your privacy.

    It's not doxing to have a business relationship and you're sounding super loopy now. Another red flag for you.

    With such low prices that AML does not realistically apply, why should a provider know OP's (or my or your) name? "Because they have the legal right to ask and you can take it or leave it" is not an answer.

    Their intention is preventing abuse before that happens. Providers who are setup to accept abuse and then take action is incompetence and laziness.

    Is the issue simply that OP was dishonest and that therefore any negative consequences that result are deserved regardless of the reason for the dishonesty (protecting privacy, avoiding being doxed, avoiding identity theft, etc.)? I don't value blind or excessive honesty when it comes at the expense of safety. I value how people treat each other and whether or not actions are free of malice or harmful ulterior motives.

    You're being dishonest with fake names. That's the first indication of malice or harmful ulterior motives. You're so obtuse sometimes.

  • @WyvernCo said:

    @emgh said: as a business owner if I ask a client for their full name I'm not interested in their made-up name

    As a business owner, you just need to know what your clients prefer to be called. That's it. Literally just take the money and do the service. DONE. Why should rando $7 service providers feel compelled to be part of the global panopticon? That's not your job, that's not what you're being paid to do.

    Because it's their network, infrastructure and reputation that can easily be abused? Are you always this ignorant? What silly fucking whining. Why should a provider be required to offer services to dishonest users? Ain't nobody got time for that.

  • forestforest Member
    edited March 23

    @TimboJones said: It's not doxing to have a business relationship and you're sounding super loopy now. Another red flag for you.

    I've got red flags? :D

    It's doxing when the business gets its database stolen and subsequently leaked, as has happened multiple times already. That has been used to tie a username to a real name, which is doxing.

    Anonymity is a subset of privacy, btw. Specifically it's privacy of identity. But that's just a nitpick.

    @TimboJones said: Because it's their network, infrastructure and reputation that can easily be abused?

    Perhaps you should read the thread, as others have already explained this.

    @TimboJones said: Are you always this ignorant? What silly fucking whining.

    What a polite person you are. Leave the guy alone if you have nothing constructive to say.

    Thanked by 1WyvernCo
  • emghemgh Member, Megathread Squad

    @forest said:
    Yeah, I heavily disagree. That's dangerous as we've seen again and again, and is quite an unpopular opinion.

    A bad policy is a bad policy, and no number of Hobson's choices will change that.

    Why are you entitled to do business with someone who doesn’t want to do business with you had they known its based on a lie?

    Thanked by 2mans_xd TimboJones
  • forestforest Member

    @emgh said:

    @forest said:
    Yeah, I heavily disagree. That's dangerous as we've seen again and again, and is quite an unpopular opinion.

    A bad policy is a bad policy, and no number of Hobson's choices will change that.

    Why are you entitled to do business with someone who doesn’t want to do business with you had they known its based on a lie?

    I can't refute that because I never made that claim.

  • emghemgh Member, Megathread Squad

    @forest said:

    @emgh said:

    @forest said:
    Yeah, I heavily disagree. That's dangerous as we've seen again and again, and is quite an unpopular opinion.

    A bad policy is a bad policy, and no number of Hobson's choices will change that.

    Why are you entitled to do business with someone who doesn’t want to do business with you had they known its based on a lie?

    I can't refute that because I never made that claim.

    So signing up with providers asking for a real name with a fake name is wrong then?

  • forestforest Member
    edited March 23

    @emgh said:

    @forest said:

    @emgh said:

    @forest said:
    Yeah, I heavily disagree. That's dangerous as we've seen again and again, and is quite an unpopular opinion.

    A bad policy is a bad policy, and no number of Hobson's choices will change that.

    Why are you entitled to do business with someone who doesn’t want to do business with you had they known its based on a lie?

    I can't refute that because I never made that claim.

    So signing up with providers asking for a real name with a fake name is wrong then?

    I never made that claim either. I think that it's wrong (but legal) for a provider to demand a real name, and I think it's not necessarily wrong to give an alias in lieu of a real name, but by doing so, the provider would have the legal right to terminate your service if they wish, although most providers will look the other way if you aren't causing them any trouble.

  • emghemgh Member, Megathread Squad

    @forest said:

    @emgh said:

    @forest said:

    @emgh said:

    @forest said:
    Yeah, I heavily disagree. That's dangerous as we've seen again and again, and is quite an unpopular opinion.

    A bad policy is a bad policy, and no number of Hobson's choices will change that.

    Why are you entitled to do business with someone who doesn’t want to do business with you had they known its based on a lie?

    I can't refute that because I never made that claim.

    So signing up with providers asking for a real name with a fake name is wrong then?

    I never made that claim either. I think that it's wrong (but legal) for a provider to demand a real name, and I think it's not necessarily wrong to give an alias in lieu of a real name, but by doing so, the provider would have the legal right to terminate your service if they wish, although most providers will look the other way if you aren't causing them any trouble.

    Wait, let’s roll back.

    I said:

    Why are you entitled to do business with someone who doesn’t want to do business with you had they known its based on a lie?

    You said that you never said this.

    But now you’re saying:

    I think that it's wrong (but legal) for a provider to demand a real name, and I think it's not necessarily wrong to give an alias in lieu of a real name

    I don’t think you’re fully committing to if you’re entitled to break provider terms so long as they don’t notice or if you’re not

  • forestforest Member

    @emgh said: I don’t think you’re fully committing to if you’re entitled to break provider terms so long as they don’t notice or if you’re not

    You're using "wrong" and "not entitled" as synonyms, I'm not. The only way you could be entitled to break terms is if contract law was on your side.

    Thanked by 1WyvernCo
  • mans_xdmans_xd Member

    @forest said:

    @emgh said: I don’t think you’re fully committing to if you’re entitled to break provider terms so long as they don’t notice or if you’re not

    You're using "wrong" and "not entitled" as synonyms, I'm not. The only way you could be entitled to break terms is if contract law was on your side.

    i can add no gays allowed to sign up in website so emgh cant near to it, that something against Eu-Us law, are you sure i have to do all law stuff in contract only? i can additional agreement whatever to my own company my own business my own website my own servers my own whatever, if you feel uncomfortable then leave the you can find instead of one or two there's a thousand provider here that didn't care about your name about your ip about your personal details about privacy browser they just say don't make abuse to anything then we okay
    there's two different choose whatever is comfortable to you and leave the other side alone with any long talk about how to fix whatever agreement or law in his business

    Thanked by 1emgh
  • emghemgh Member, Megathread Squad

    @forest said:

    @emgh said: I don’t think you’re fully committing to if you’re entitled to break provider terms so long as they don’t notice or if you’re not

    You're using "wrong" and "not entitled" as synonyms, I'm not. The only way you could be entitled to break terms is if contract law was on your side.

    So it’s not wrong to lie about who you are and break the contract you agreed to be following by signing up but not because you’re entitled of doing so because you’re not?

    It doesn’t make any sense

  • emghemgh Member, Megathread Squad

    @forest let me put it this way then, a provider requires your real name. They make this very clear, real name or sign up with someone else.

    Are you entitled to give them a fake name so long as they don’t notice?

  • forestforest Member
    edited March 23

    @emgh said:
    @forest let me put it this way then, a provider requires your real name. They make this very clear, real name or sign up with someone else.

    Are you entitled to give them a fake name so long as they don’t notice?

    No, of course not. It's a contract and you'd be violating the contract by doing that. But it's still wise not to share such information, and I completely understand why people, even those who are not abusing the service, would sign up without using their real name, especially if they're already paying in crypto. My opinion is far from fringe. In fact, I'd argue it's the majority opinion here that giving your personal information to a random summerhost (or even established provider) is dumb.

    Personally, I go with hosts that don't care, either because they simply don't seem to bother or because they explicitly state that they don't care. If a host says they will be doing aggressive KYC, I'm just going to find another host rather than trying to fake it. As for whether or not I put in my home address for a few bucks a year over 40+ providers, I'll let you take a guess.

    But if a provider does make it very clear that they need my real info, no I will not fake it. I'll just find another provider.

  • emghemgh Member, Megathread Squad

    @forest said:

    @emgh said:
    @forest let me put it this way then, a provider requires your real name. They make this very clear, real name or sign up with someone else.

    Are you entitled to give them a fake name so long as they don’t notice?

    No, of course not. It's a contract and you'd be violating the contract by doing that. But it's still wise not to share such information, and I completely understand why people, even those who are not abusing the service, would sign up without using their real name, especially if they're already paying in crypto. My opinion is far from fringe. In fact, I'd argue it's the majority opinion here that giving your personal information to a random summerhost (or even established provider) is dumb.

    Personally, I go with hosts that don't care, either because they simply don't seem to bother or because they explicitly state that they don't care. If a host says they will be doing aggressive KYC, I'm just going to find another host rather than trying to fake it. As for whether or not I put in my home address for a few bucks a year over 40+ providers, I'll let you take a guess.

    But if a provider does make it very clear that they need my real info, no I will not fake it. I'll just find another provider.

    What established provider asks for your name but don’t need it to be your real name?

    You’re acting like if it’s some unspoken rule that it may as well be a made up name. Maybe with summerhost yes I agree that that’s thw case but with established providers not niched to the privacy-crowd no I don’t believe that’s the case. Even if they don’t KYC you.

  • forestforest Member
    edited March 23

    @emgh said: Maybe with summerhost yes I agree

    It's not that people should distrust established providers. The danger is that they (or their verification platform) can be hacked. It happens frequently and sometimes even results in your personal info being sold to script kiddies.

    Thanked by 1WyvernCo
  • emghemgh Member, Megathread Squad

    @forest said:

    @emgh said: Maybe with summerhost yes I agree

    It's not that people should distrust established providers. The danger is that they (or their verification platform) can be hacked. It happens frequently and sometimes even results in your personal info being sold to script kiddies.

    That wasn’t my point nor what I was talking about

  • @TimboJones said: Are you always this ignorant? What silly fucking whining.

    Ah, so when you can't win your argument on merits, you resort to personal attacks and rudeness. 🤣

    @forest said: The danger is that they (or their verification platform) can be hacked.

    This, we've seen many large-scale breaches of providers in just the last year. Data minimization is an important strategy for privacy protection.

    I would also go a bit further and say we've seen a couple bad providers who have used identity details in nefarious ways (ex: retaliatory trustpilot reviews, leaking names publicly, etc). These are certainly not the norm, though. But even some well-intentioned providers here have recently refused to comply with data deletion requests. Most providers don't behave in such a way, but it's better not to chance it.

  • keqkeq Member

    @emgh said:
    @forest let me put it this way then, a provider requires your real name. They make this very clear, real name or sign up with someone else.

    Are you entitled to give them a fake name so long as they don’t notice?

    How will service providers know if you registered with your real name or fake information without doing KYC?

    If you say they know, then it's quite unnecessary.

    @Rabisu It's very easy to obtain an internet service provider IP address that doesn't belong to that customer, but how do you find those who pay with fake names and addresses?

    It's truly ridiculous that people who can't even secure their own companies are forcing others to go through the KYC process.

    Example ( FAKE ISP IP )

    https://prnt.sc/edw8nhWdga6D
    https://prnt.sc/kXXLX3T7Y0J8
    https://prnt.sc/O06DeFuUft-A

    @hahahaa If a site forces you to complete KYC checks, you should definitely blacklist that site. Don’t go through with the KYC verification.”

    Thanked by 2WyvernCo forest
  • @WyvernCo said:

    @TimboJones said: Are you always this ignorant? What silly fucking whining.

    Ah, so when you can't win your argument on merits, you resort to personal attacks and rudeness. 🤣

    You mean the part where you edited out my fucking response you skipped right over? You're an ignorant tool and a snowflake.

    @forest said: The danger is that they (or their verification platform) can be hacked.

    This, we've seen many large-scale breaches of providers in just the last year. Data minimization is an important strategy for privacy protection.

    I would also go a bit further and say we've seen a couple bad providers who have used identity details in nefarious ways (ex: retaliatory trustpilot reviews, leaking names publicly, etc). These are certainly not the norm, though. But even some well-intentioned providers here have recently refused to comply with data deletion requests. Most providers don't behave in such a way, but it's better not to chance it.

    You've made the argument that everyone should always use fake names and addresses in all cases because it's always possible to get names and addresses from anyone who is legally in the system.

    Fucking people calling registered companies "random" but not the fake ass random person signing up for the service isn't? GTFO

    Thanked by 1skorous
  • @TimboJones I didn't bother reading past the insults, I can see exactly what I need to know about you and I didn't even need any KYC ;)

    Thanked by 1forest
  • emghemgh Member, Megathread Squad

    @keq said:

    @emgh said:
    @forest let me put it this way then, a provider requires your real name. They make this very clear, real name or sign up with someone else.

    Are you entitled to give them a fake name so long as they don’t notice?

    How will service providers know if you registered with your real name or fake information without doing KYC?

    If you say they know, then it's quite unnecessary.

    If you had known anything about fraud protection you’d have realized how stupid this comment is. It’s not binary. Hence why most providers who KYC, don’t KYC everyone.

    Thanked by 1mans_xd
  • keqkeq Member

    @emgh said:

    @keq said:

    @emgh said:
    @forest let me put it this way then, a provider requires your real name. They make this very clear, real name or sign up with someone else.

    Are you entitled to give them a fake name so long as they don’t notice?

    How will service providers know if you registered with your real name or fake information without doing KYC?

    If you say they know, then it's quite unnecessary.

    If you had known anything about fraud protection you’d have realized how stupid this comment is. It’s not binary. Hence why most providers who KYC, don’t KYC everyone.

    I think you don't fully understand how KYC systems work, so let me explain using a realistic scenario. ( I'm explaining this according to the comment of an ignorant fool.)

    A user registers on a German platform using a German-looking name and address, connects via an IP address of a regionally recognized internet service provider (FAKE ISP IP), and pays with cryptocurrency. In this case, there's no strong reason to definitively say they were subjected to KYC during registration. (Only about 10% of new accounts go through KYC).

    And if platforms aggressively enforced KYC during registration, users would generally use pre-existing accounts. How do you think you would deal with this kind of fraud? You're very uninformed and can't even admit you don't know. (You might say they can't use someone else's account either, I expect that from you.)

  • MannDudeMannDude Patron Provider, Veteran

    @keq said:

    @emgh said:

    @keq said:

    @emgh said:
    @forest let me put it this way then, a provider requires your real name. They make this very clear, real name or sign up with someone else.

    Are you entitled to give them a fake name so long as they don’t notice?

    How will service providers know if you registered with your real name or fake information without doing KYC?

    If you say they know, then it's quite unnecessary.

    If you had known anything about fraud protection you’d have realized how stupid this comment is. It’s not binary. Hence why most providers who KYC, don’t KYC everyone.

    I think you don't fully understand how KYC systems work, so let me explain using a realistic scenario. ( I'm explaining this according to the comment of an ignorant fool.)

    A user registers on a German platform using a German-looking name and address, connects via an IP address of a regionally recognized internet service provider (FAKE ISP IP), and pays with cryptocurrency. In this case, there's no strong reason to definitively say they were subjected to KYC during registration. (Only about 10% of new accounts go through KYC).

    And if platforms aggressively enforced KYC during registration, users would generally use pre-existing accounts. How do you think you would deal with this kind of fraud? You're very uninformed and can't even admit you don't know. (You might say they can't use someone else's account either, I expect that from you.)

    Wait, what part of what you described is fraud?

    Guy registers on a German platform using a German looking name and address, connects via a regional ISP and pays with a currency that the hosting provider willingly accepts. Let's say he does sign up with fake details, where is the harm? Who is the victim? Let's say he is a customer for two years without a single report or abuse or misuse lf service, the VPS was used as a private DNS server, dev box, remote backup, etc. Where is the harm?

  • keqkeq Member

    @MannDude said:

    @keq said:

    @emgh said:

    @keq said:

    @emgh said:
    @forest let me put it this way then, a provider requires your real name. They make this very clear, real name or sign up with someone else.

    Are you entitled to give them a fake name so long as they don’t notice?

    How will service providers know if you registered with your real name or fake information without doing KYC?

    If you say they know, then it's quite unnecessary.

    If you had known anything about fraud protection you’d have realized how stupid this comment is. It’s not binary. Hence why most providers who KYC, don’t KYC everyone.

    I think you don't fully understand how KYC systems work, so let me explain using a realistic scenario. ( I'm explaining this according to the comment of an ignorant fool.)

    A user registers on a German platform using a German-looking name and address, connects via an IP address of a regionally recognized internet service provider (FAKE ISP IP), and pays with cryptocurrency. In this case, there's no strong reason to definitively say they were subjected to KYC during registration. (Only about 10% of new accounts go through KYC).

    And if platforms aggressively enforced KYC during registration, users would generally use pre-existing accounts. How do you think you would deal with this kind of fraud? You're very uninformed and can't even admit you don't know. (You might say they can't use someone else's account either, I expect that from you.)

    Wait, what part of what you described is fraud?

    Guy registers on a German platform using a German looking name and address, connects via a regional ISP and pays with a currency that the hosting provider willingly accepts. Let's say he does sign up with fake details, where is the harm? Who is the victim? Let's say he is a customer for two years without a single report or abuse or misuse lf service, the VPS was used as a private DNS server, dev box, remote backup, etc. Where is the harm?

    Fake names, phone numbers, and addresses are actually being used on servers used for illegal purposes. Who is to blame? Is everyone using the server legally?

    I think you're mistaking a fake ISP IP address for a VPN.

    Who will be held responsible for a fake internet provider IP address? A third-party user? If they have committed a serious crime?

    I don't support KYC, read carefully.

  • emghemgh Member, Megathread Squad

    @MannDude said:

    @keq said:

    @emgh said:

    @keq said:

    @emgh said:
    @forest let me put it this way then, a provider requires your real name. They make this very clear, real name or sign up with someone else.

    Are you entitled to give them a fake name so long as they don’t notice?

    How will service providers know if you registered with your real name or fake information without doing KYC?

    If you say they know, then it's quite unnecessary.

    If you had known anything about fraud protection you’d have realized how stupid this comment is. It’s not binary. Hence why most providers who KYC, don’t KYC everyone.

    I think you don't fully understand how KYC systems work, so let me explain using a realistic scenario. ( I'm explaining this according to the comment of an ignorant fool.)

    A user registers on a German platform using a German-looking name and address, connects via an IP address of a regionally recognized internet service provider (FAKE ISP IP), and pays with cryptocurrency. In this case, there's no strong reason to definitively say they were subjected to KYC during registration. (Only about 10% of new accounts go through KYC).

    And if platforms aggressively enforced KYC during registration, users would generally use pre-existing accounts. How do you think you would deal with this kind of fraud? You're very uninformed and can't even admit you don't know. (You might say they can't use someone else's account either, I expect that from you.)

    Wait, what part of what you described is fraud?

    Guy registers on a German platform using a German looking name and address, connects via a regional ISP and pays with a currency that the hosting provider willingly accepts. Let's say he does sign up with fake details, where is the harm? Who is the victim? Let's say he is a customer for two years without a single report or abuse or misuse lf service, the VPS was used as a private DNS server, dev box, remote backup, etc. Where is the harm?

    The harm is likely the user paying your 5x markup for privacy

    Thanked by 1oloke
  • tentortentor Member, Host Rep

    @emgh said:

    @MannDude said:

    @keq said:

    @emgh said:

    @keq said:

    @emgh said:
    @forest let me put it this way then, a provider requires your real name. They make this very clear, real name or sign up with someone else.

    Are you entitled to give them a fake name so long as they don’t notice?

    How will service providers know if you registered with your real name or fake information without doing KYC?

    If you say they know, then it's quite unnecessary.

    If you had known anything about fraud protection you’d have realized how stupid this comment is. It’s not binary. Hence why most providers who KYC, don’t KYC everyone.

    I think you don't fully understand how KYC systems work, so let me explain using a realistic scenario. ( I'm explaining this according to the comment of an ignorant fool.)

    A user registers on a German platform using a German-looking name and address, connects via an IP address of a regionally recognized internet service provider (FAKE ISP IP), and pays with cryptocurrency. In this case, there's no strong reason to definitively say they were subjected to KYC during registration. (Only about 10% of new accounts go through KYC).

    And if platforms aggressively enforced KYC during registration, users would generally use pre-existing accounts. How do you think you would deal with this kind of fraud? You're very uninformed and can't even admit you don't know. (You might say they can't use someone else's account either, I expect that from you.)

    Wait, what part of what you described is fraud?

    Guy registers on a German platform using a German looking name and address, connects via a regional ISP and pays with a currency that the hosting provider willingly accepts. Let's say he does sign up with fake details, where is the harm? Who is the victim? Let's say he is a customer for two years without a single report or abuse or misuse lf service, the VPS was used as a private DNS server, dev box, remote backup, etc. Where is the harm?

    The harm is likely the user paying your 5x markup for privacy

    There are cheaper options ;)

  • People giving their id/passport to random let hosts is insane

    Thanked by 2WyvernCo forest
  • @WyvernCo said:
    @TimboJones I didn't bother reading past the insults, I can see exactly what I need to know about you and I didn't even need any KYC ;)

    Do as snowflakes do.

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