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Has anyone received bonuses yet ?
Dear @DeluxHost ,
I opened a ticket with a billing issue 2 weeks ago. Unfortunately there is no answer to it yet.
Could you please check ticket #YOX-891170 for me?
Thanks, appreciate your help!
5420736122
I wouldnt mind +1 vCore. But cant always get what you want.
Invoice #18828
Invoice 2801-1079-2026
+1vCore hoping it, as I bought as soon as I saw the DeluxHost
Only @jsg
We dont do much drama thats why we dont receive anything..
Drama? Seriously?
I wasnt refering that you did drama. Simply saw that you got the bonus. Its pattern in this thread everyone who complained got something
No?
He already had it through a ticket, I just told him what he had to do to apply it, so I don't understand what you're referring to.
The bonuses are being delivered right now.
@DeluxHost - While I do see that my server is now unsuspended, you guys attempted to boot it and it failed. Looking myself it goes to about 20% in the control panel on boot, then fails. It appears to fail on your side as I can't even see anything inside if KVM to do anything.
It was working fine albeit VERY slow before you guys suspended it for whatever unknown reason. I updated the ticket again #UAT-694798
Please get this corrected as it is extremely frustrating. At this point I would take a "freebie" of a server that actually works. Come on guys....
@DeluxHost - bought a VPS a couple days ago (Feb 2) and already had 2 complete VM freezes. Server becomes totally unresponsive after ~20 hours uptime, requires manual reboot via console.
Ticket #AVY-272918 has all the details. Would appreciate if you could take a look. Thanks!
Order Number: 1199198375
+1 GB RAM
thanks
on hold..
Too bad, N-2 and N-3 are out of stock
Hi there,
I ordered the N-2 package and have tried paying twice with my credit card, but both payments were returned, and the invoice status still shows “Unpaid.”
In the latest invoice email, i was instructed to add a payment method to my profile. I already added my card to my account and attempted the payment again, but the charge goes through briefly and then keeps getting reversed.
Sorry for contacting you here, but i haven’t received a response to my support ticket, and i continue to receive invoice reminder emails.
Could you please check and advise what might be causing the payment to fail?
Invoice Code: Proforma 19273
Order Number: 2285435147
Thank you.
Got exactly the same situation here, and this is the 4th time that the servers got completely stuck. Worst experience!
Same her and I see a steal of between 10-20% on my VPS (Y-3):
The N-3 doesn't look much better. Only my M-1 runs reliably so far with a Steal arround 0,01-0,06%.
Hello,
we will check the tickets as soon as possible and we will help you all, we only ask you for a little patience, if you have urgent problems and your server is offline feel free to send me your ticket id, if you have problems and have not opened a ticket, do it so that you can solve it.
I will check this as soon as possible, probably someone is abusing and not being detected by the system, but no problem, obviously this is not normal and we will fix it.
Have you tried to check our status page if your problem comes from the problems we wrote a few days ago? Do you still find them? Or is everything ok now?
My box has been offline for over 2 days now. Is that long enough?? No answer as to why, ticket responses are almost non existent. I'm thinking I just got scammed.
My ticket number yet again is UAT-694798. I updated the ticket, sent you a dm, and replied numers times here. Unfortunately may just try to do a charge back as I don't know what else to do?
Alright, I’ll check the ticket and see what happened in some min.
But Calling it a scam seems quite an exaggeration sir, we get hundreds of new customers every month and there aren’t any particular complaints in this regard.
i'm sorry of course for this.
I said it looks like I got scammed. From my point of view how does it look? Server is slow as molasses ticket submitted. Server goes suspended on a fully paid for service with no explanation. Down 1 day because of that. You guys finally send me a reply to my ticket saying it's fixed but you guys never made sure my server booted on your end. Down another full day so now 2 days+ at this point.
I understand being busy but uptime and customer support is important.
I completely understand your point. In the meantime, your server is back online, and I'll update you in the ticket on what happened. Of course, the lost days will be compensated.
Invoice 0602-1449-2026
Order Number: 6332172798
Port 10G or +1 vCore
thanks
@DeluxHost
Hey!
I would like to thank you in advance for the service provided so far.
However, up to this moment, I have not yet received any response or feedback regarding the bonus offer, and I am still waiting for an update.
I just wanted to make sure my request was not overlooked: Order ID: 1033037768
Thank you very much!
Interesting. On my Y-3 VPS, it isn't as much.
Some nodes are suffering from abuse, we're aware of it and we're working on it!
I mean I don't want to point out the obvious but migrate all of the abusers to their own node and let them just duke it out. The problem will work itself out naturally.
They warned you: (EXTREMELY LIMITED)
In our M nodes we honestly don't encounter any of the problems listed, on the contrary, they are quite fast and excellent, especially at the proposed price.