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My apologies for the trouble you’re experiencing. This issue has affected some nodes, and many users have already reported it. I assure you it’s being prioritized and will be resolved soon
Can you please send me you ticket number?
We’re aware that IPv6 connectivity isn’t working properly for many legitimate users. Part of the issue is spammers flooding certain prefixes, which is affecting routing and reachability. Some routes aren’t fully announced yet, and our network security and routing setup is being reworked. The team is actively testing a fix, and we’ll share updates here or via tickets as soon as the announcement problem is resolved.
Hi, can you process this Ticket #18151 ?
thanks
Ticket #18700
Ticket #18700
Ticket #18700
Please handle this immediately; it's already February 1st.
IPv6 on US-West seems fixed to me. 2602:f9f3:3000::/36 is now routeable and after a bit of a fight with the configs (DHCP isn't pushing the gateway) I managed to ping to/from other servers. Haven't tested the routing/speed though.
The ticket is being handled by Accounting
Please don’t worry about the date it’s showing, it will be corrected soon.
@simo - Did everybody get provisioned?
Do you mean in LA? The provisioning team would be able to answer this more accurately, but I can check it for you if you share the order number
Our VNC is finally working, but we got dadfailed on the IPv6 address because someone else is using the same address.
What's a disaster!
We are slowly losing patient and considering to push the refound button.
Remind me the service # and I'll look at the network now
@keoir @simo there something going on with ip addressing? I'm starting to believe my ipv4 is attached to something else, as well. My vm is powered off, and the ip is still responding to pings and ssh connections, lol.
Ticket 15257
Ahh, got it! you’re referring to a visual glitch in the panel that’s affecting some VMs (not all). This has already been reported internally. If ping and SSH are working, then your server is actually running
We’re currently prioritizing some critical issues, but this one is also on our list to be fixed soon
Nah, I straight up powered it off, but was still getting pings and ash on port 22 (not the port I configure). My ipv4 ip got changed and my vm powered back on about 2 hours after this, tho there’s not been any update to the ticket I put in yet… so who knows. It’s at least online now? Heh.
It might not only be a UI issue. If my server crashes, it turns off and stays off until I manually restart it from the dashboard. This results in severe downtime. Out of the ~40 VPSes I have, the two DartNode ones are the only ones that have this issue.
Thanks for sharing that. Could you please open a support ticket and include the affected service IDs along with the approximate time the last crashes occurred? I'll be happy to check this for you
It's already open, ticket #15503 (which is additionally about the graphical issue, since I suspect they may be related). Three weeks ago, I wrote:
I was told it was fixed and to reply if any issues remained. A week ago I did:
However the crashes are caused, they do not trigger an automatic reboot like they do on the services I have with different providers. If the system has locked up due to slab memory pressure (which, unlike userspace memory pressure, does not trigger the OOM killer or panic_on_oom), the only way for me to tell would be to VNC in and look at the console, but VNC shows a strange situation where the system is unresponsive (it doesn't even reply to pings), but there are no messages that would indicate running out of slabs, and nothing can be typed into VNC.
If it is a problem of insufficient memory, I don't get why these two servers, out of the 40 I have, are the only ones having this problem, despite most of my other servers having the same amount of memory.
It would all be fixed if the QEMU watchdog was enabled.
@simo, is the NOC dead? My ticket has been open for more than two months now and I still haven't received a reply.
I’m checking this for you and will reply in the ticket once I have an update
That’s odd, I don’t see a ticket open that long. It might have been auto-closed or something, but I can check for you. What’s your ticket number?
@simo I need urgent assistance with ticket regarding VM #22447 (s22447.dartnode.com).
I've been experiencing critical recurring downtime for over 48 hours now with minimal communication from support:
Current situation:
- 16 separate downtime incidents in the past ~36 hours
- Total downtime: approximately 18+ hours
- Service availability: ~50% - the VM is down more than it's up
- Last support response: over 24 hours ago (just acknowledgment, no diagnostics or action plan)
Most recent downtime incidents:
- 1 hour ago: 1h 13min down
- 4 hours ago: 19min down
- 5 hours ago: 4min down
- 9 hours ago: 1h 34min down
- 14 hours ago: 2h 19min down
- 18 hours ago: 2h 14min down
This has been escalated multiple times in the ticket with no technical response or ETA.
I understand you're active here and helping others - could you please check on this ticket and provide an update? I need to know:
1. What's causing these recurring failures?
2. What action is being taken?
3. Whether I should plan to migrate elsewhere?
This is impacting production service and I've been very patient, but I need some communication and action at this point.
Thank you.
Our team is currently looking into this
2½ month update:
We originally bought this to replace our Hostodo and migrate Seafile.
However, Hostodo bumped RAM from 1024 to 1536 MB, so that the migration is officially cancelled.
We are currently looking this DartNode like it's an art piece, with periodic VNC disconnects and hair pulling slow IO (login takes 5 seconds, will try YABS later).
VNC bug sent to Engineering (ticket 17186), but we got Debian installed after struggling through four VNC disconnects, and now YABS is ready.
I/O speeds are pure sadness and ServerVerify gave D rating.
https://serververify.com/benchmarks/a644cdaa-bcfe-43eb-95ea-63655245c286
Have same issue with the Texas $13.99 VPS disk. Disk write request average waiting time (w_await) is 424ms and at times going to 5+ seconds. Disk read has issues too but not as bad and not as frequent. Otherwise is a very nice VPS so hoping it will improve.
We turned our DartNode into an actual art piece, full article posted in Reviews so that it can appear on ServerVerify: DartNode $13.99 Flash Deal: The 9Gbps Houston Firehose vs. The 5 IOPS Soda Straw
Art gallery webpage with benchmarks: https://freaky-fast-digital-coma.yoursunny.dev/