New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
Support staff at DartNode be like:
I hope it's not because of active ransomware
Each bullet from left triggers an iowait spike.
Each bullet from right triggers a steal spike.
Isn’t it beautiful?
Please avoid logging in through SSH. Let it idle properly.
How to measure blinks without SSH login?
Any updates here, still sitting here with a due soon "monthly invoice" for my $7/yr servers.
What’s your service ID, please?
sent you a pm!
I figured I should provide an update. Last black Friday, I ordered four services from DartNode: two dedis and two VPSes.
My first Houston dedi was provisioned within the week. My second Houston dedi (dual 6138, although lottery was favourable and I got a 6148 instead) was provisioned last week. My Kansas VPS was provisioned in late December and my LA VPS was provisioned with everyone else at the start of the month.
For the sake of transparency, the dual 6148 might have been provisioned a week and a half ago, but I sat on the invoice for hardware upgrades for a bit. I requested additional drives for both servers in December (+ RAM for the 6138) so it was mildly annoying waiting for both servers to be modified in February, but I am not going to complain too loudly (save one thing).
Speaking of extra hardware: I'm happy with Dartnode's choice of drives. For my storage box they went with HGST 580, which is a very respectable choice that I use on my own machine at home, I don't recognize their NVMe supplier but no complaints so far.
Support - the NOC department has been very good to me. Both of my dedis were delivered with no IPv6, but I received sub-2hour turnaround when requesting it. IPv6 on my first dedi has had some intermittent routing issues over the past two months but I haven't investigated in detail. Things are up currently.
Billing has also been good to me, fast turnaround when getting them to cancel erroneous invoices. But yes, the 'monthly invoice for a yearly VPS' thing that people are reporting is not happening for the first time.
I am a little bemused by what's happening within the support team, my hardware upgrades ticket was moved to NOC queue while Daniel was installing stuff, but then got kicked back down to Sales by another rep half-way through the conversation. This didn't affect resolution but was a bit odd. The charitable interpretation is that support is overworked and had an oopsie; happens to everyone.
Now for the one genuine complaint I have: they ended up charging me more for HDDs than what they quoted in the initial provisioning ticket. In fairness to Dartnode:
Still, if they had gotten around to provisioning the server in December when we negotiated the extra hardware, I feel like I could have gotten a better deal. That's not to say that I am entirely dissatisfied. I wouldn't have paid the invoice if I wasn't happy with it; if it wasn't within my budget. I made the calculous that it was still worth it for what I wanted, especially because it beats going to another provider and renting a storage server at a recurring price compared to a one-time payment and what is effectively cheap monthly colo. Plus they get to deal with warranties/ drives dying, not me. As long as Dartnode survives into 2027, I will have gotten my money's worth and won't complain.
@nikio Thanks a lot for taking the time to share such a detailed update, we really appreciate it, and I’m genuinely happy to hear that your overall experience with DartNode has been positive so far
I had a good laugh about the ticket being moved between departments
Our system sometimes routes tickets automatically based on the topic (for example, pricing vs. hardware changes), so it may look a bit strange from the outside, but the goal is simply to make sure the right team handles each part as quickly as possible.
Regarding the upgrade pricing: I can't speak for Sales decisions directly, but you're absolutely right that Black Friday pricing is usually heavily discounted and not always sustainable long-term. Even so, I'm glad to hear that the final pricing still felt fair to you and within your expectations.
About your last point... I can assure you that DartNode is not only planning to still be around in 2027, but to keep improving and growing. Things are heading in a good direction, and everyone behind the scenes is putting in a lot of effort to keep customers satisfied.
I may be a bit biased now that I'm part of the support team, but I was also a member of this community long before that, and I've dealt with many providers myself. Friendly and responsive support really does make a difference, and that's something we genuinely care about.
Thanks again for your honest feedback and for choosing DartNode, it’s truly appreciated
shoutout to @simo for getting my invoice issues taken care of quickly!
My pleasure
A praise to @simo for trying to handle the current giveaways too! Cheers!
i received like 10 emails of invoices, had to click apply credit in one of invoice and done, should have been automated, the 10 emails probably a bug.
Edit - To be clear, in panel only one invoice exists.
Thanks a lot, I really appreciate that! Cheers 🙂
You’re right, the multiple invoice emails shouldn’t happen and likely point to a bug. We’ll look into it, thanks for the heads-up!
@simo, your gateway timeout while I made payment, payment was successful. Please process manually; invoice #42608. cheers
You might want to open ticket first.
I can see you’ve already opened a ticket for this, one of our accounting team members will take care of it shortly
@Kevinf100 @MooCowGalaxy @lbyan @wzf @kisiek
Have any of you received your prize?
No
@Kevinf100 @MooCowGalaxy @lbyan @wzf @kisiek
Open a ticket with sales and then put your LET username and I can get these out today
and @default of course
I receive machine
I have received the machine. Thank you.
I have also received the machine. Thank you very much.
Why am i being billed monthly for your Black Friday Intel Gold server that was advertised as $300 annually?