Velox media under new management

emperor · February 1

@schrauger said: you have to pay $10/month

Owner is marketing genius.

schrauger · February 1

@network said:

@schrauger said:
My 30gb server (a triple ram deal) does not mention LET in the name, and I haven't gotten any shutdown notices.

However, Velox suddenly blocked port 25 and broke my addy.io email forwarding service I had set up for myself. It took me a while to figure out why my email aliases weren't being forwarded to my email anymore until I tested port 25 specifically and found I couldn't connect to any mail servers from my velox server.

I opened a ticket, and the response was that port 25 is now restricted for most plans, and you have to pay $10/month to be able to use that.

Just another anecdotal piece of evidence from an unhappy not-sure-if-I-qualify-as-a customer.

For what duration have you already paid for? 1 year?

No, 3 years in advance. I'll plan to do a chargeback at this point, though I was assuming I'd need to some point soon anyway due to this entire discussion.

Saragoldfarb · February 1

Velox asked me for an id + selfie in order to process my SAR request

Legal shat themselves basically... Anyway... Once they stopped laughing they promised they'd draw up something for me.

Saragoldfarb · February 1

@VeloxMedia tick tock tick tock...

ralf · February 1

@Saragoldfarb said:
@VeloxMedia tick tock tick tock...

Saragoldfarb · February 1

Noteworthy... Someone from compliance responding on a Sunday? Not once but twice? I dunno

Hello @VeloxMedia Eric

Saragoldfarb · February 1

Saragoldfarb · February 1

Nah... Definitely not the same guy.

Saragoldfarb · February 1

http://boloxmedia.co.uk ... Coming soon.

Saragoldfarb · February 1

You may use the form provided by the Information Commissioner’s Office (ICO), linked below, to submit the required information. Please ensure that all necessary identification and verification materials are included, as we are unable to process this Article 15 Subject Access Request (SAR) without proper authentication.
If you encounter any difficulties, we recommend contacting the Dutch Data Protection Authority (DPA) or the ICO directly to initiate a formal request. Alternatively, the required information may also be submitted securely to [email protected].

ICO Subject Access Request Service:
https://ico.org.uk/for-the-public/make-a-subject-access-request/subject-access-request-service/

Kind regards,
Phillip Malone | Compliance
Velox Media inc
301 Grant St
Pittsburgh, PA 15219

----------------------------------------------
Ticket ID: #TJR-471125
Subject: Subject Access Request
Status: Answered

Recording for future reference. They so clueless .

Saragoldfarb · February 1

Tick tock @VeloxMedia ... Thats another strike.

Saragoldfarb · February 2

So ..been a little back and forth... With compliance... On a Sunday night... What are the odds

alexanderras · February 2

@Saragoldfarb said:
So ..been a little back and forth... With compliance... On a Sunday night... What are the odds

Wow Benthost seem like high (work)ethic guys

/s

Saragoldfarb · February 2

@alexanderras said:

@Saragoldfarb said:
So ..been a little back and forth... With compliance... On a Sunday night... What are the odds

Wow Benthost seem like high (work)ethic guys

/s

Maybe they are... Clueless though... So clueless

schrauger · February 2

@schrauger said:

@network said:

@schrauger said:
My 30gb server (a triple ram deal) does not mention LET in the name, and I haven't gotten any shutdown notices.

However, Velox suddenly blocked port 25 and broke my addy.io email forwarding service I had set up for myself. It took me a while to figure out why my email aliases weren't being forwarded to my email anymore until I tested port 25 specifically and found I couldn't connect to any mail servers from my velox server.

I opened a ticket, and the response was that port 25 is now restricted for most plans, and you have to pay $10/month to be able to use that.

Just another anecdotal piece of evidence from an unhappy not-sure-if-I-qualify-as-a customer.

For what duration have you already paid for? 1 year?

No, 3 years in advance. I'll plan to do a chargeback at this point, though I was assuming I'd need to some point soon anyway due to this entire discussion.

PayPal dispute submitted. And someone is working today, since my server got deactivated within an hour or two of me disputing the transaction.

I don't know why I was surprised that they blocked the smtp port and then said it would be $10/month to have it unblocked. I thought they weren't interested in the nickel and dime customers, since they have millions in capital and more high end customers to bother dealing with the low end boxes they're so graciously continuing to host. 😂

TeneT · February 2

@schrauger That's because it need income urgently to cover the cost every month. It can not find new customers so have to exploit existed users who haven't paid them. One day it will come to everyone.

This happens soon and still in the dispute period. Lucky for you.

JasonM · February 2

@schrauger said: I opened a ticket, and the response was that port 25 is now restricted for most plans, and you have to pay $10/month to be able to use that

this should be titled as: VeloxMedia SCAM PRO.
We can expect more from this worst provider.

JasonM · February 2

some future VeloxMedia.co.uk pricing:

want to enable port 25, pay $10/mo extra
want to have ipv4 or ipv6, pay $5/mo extra
want to open a support ticket, pay $10/ticket extra
want to ask a question on Discord, pay $10/question extra
want to login to vps control panel, pay $5/login extra
want to logout of vps control panel, hey.. its again $5 extra.

default · February 2

@JasonM said:
some future VeloxMedia.co.uk pricing:

want to enable port 25, pay $10/mo extra

want to have ipv4 or ipv6, pay $5/mo extra

want to open a support ticket, pay $10/ticket extra

want to ask a question on Discord, pay $10/question extra

want to login to vps control panel, pay $5/login extra

want to logout of vps control panel, hey.. its again $5 extra.

And each 2FA SMS is another €1 extra

vpsam · February 2

@TeneT said: That's because it need income urgently to cover the cost every month

Probably why I get sent duplicate invoices every week for a service that was already cancelled.

Maelstrom36 · February 2

@vpsam said:

@TeneT said: That's because it need income urgently to cover the cost every month

Probably why I get sent duplicate invoices every week for a service that was already cancelled.

The ship is sinking.

rpqu · February 2

@vpsam said:

@TeneT said: That's because it need income urgently to cover the cost every month

Probably why I get sent duplicate invoices every week for a service that was already cancelled.

It's understandable if it's post-service survey, but invoice for something that already got deleted? That's no better than junk mail

Calypso · February 2

@Saragoldfarb said:
If you encounter any difficulties, we recommend contacting the Dutch Data Protection Authority (DPA) or the ICO directly to initiate a formal request.

Recording for future reference. They so clueless .

Absolutely. There is no "Data Protection Authority (DPA)" in the Netherlands. It's Autoriteit Persoonsgegevens (AP), which is the dutch data protection authority, but those English terms aren't their name.

wii747 · February 2

Looks like they have a new billing portal..

ralf · February 2

@wii747 said:
Looks like they have a new billing portal..

Probably preparing the branding for their next scam.

AlteredParadox · February 2

lolol, one of my cancelled flash deals is now named "F LET"

rpqu · February 2

@AlteredParadox said:
lolol, one of my cancelled flash deals is now named "F LET"

He didn't listened.
Even if he decide to dump all the customer after one month, it's better than the current state.

deafcon · February 2

@AlteredParadox said:
lolol, one of my cancelled flash deals is now named "F LET"

I'm fairly sure he made that change a while ago. At least to my plan.

Saragoldfarb · February 2

@deafcon said:

@AlteredParadox said:
lolol, one of my cancelled flash deals is now named "F LET"

I'm fairly sure he made that change a while ago. At least to my plan.

Saragoldfarb · February 2

@Calypso said:

@Saragoldfarb said:
If you encounter any difficulties, we recommend contacting the Dutch Data Protection Authority (DPA) or the ICO directly to initiate a formal request.

Recording for future reference. They so clueless .

Absolutely. There is no "Data Protection Authority (DPA)" in the Netherlands. It's Autoriteit Persoonsgegevens (AP), which is the dutch data protection authority, but those English terms aren't their name.

Gotta admit... Kinda tricked him there

Had some back and forths with 'compliance', now they want me to submit the request through ICO.

It it wasn't this bad it would be fun.

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