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Now Deluxhost Important Update: Price Adjustment for Promotional VPS Offers

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Comments

  • wingmanDEwingmanDE Member
    edited January 19

    @host_c said: A 2–5% increase in electricity at ~4–5 MW/month can mean hundreds or of dollars ( and that math is per one full rack only )

    Add 5–7% on colocation

    Another 5% on transit

    7% increases in wages and taxes

    5% fuel increases

    5–10% office rent increases
    Stacked together, it’s very easy to see a +30–35% increase in operational costs within a single month all while margins on some services were already thin.

    That's crazy dawg, that you're running a business :D You summarizing the percentage numbers and really thinking it's 30-35%?

    It's maybe 5% - 8% overall my friend :) (just did a small calc on that)

    Thanked by 1navneetkk
  • rpqurpqu Member
    edited January 19

    @host_c said:
    EDIT:

    @rpqu

    A rational operator has to consider replacement cost, not historical cost. To remain viable, a provider must be able to:

    • replace failed hardware tomorrow,
    • provision new services at today’s prices,
    • and ideally maintain or grow capacity over time.

    If the cost to acquire that stock has increased significantly, then lease pricing must follow — otherwise availability and sustainability disappear.

    I don’t know where you’re located, but for context: we’ve effectively been in a global economic slowdown / recessionary environment for close to two years now, and many of these pressures are cumulative, not sudden.

    Some price increases are driven by external factors. Some aren’t (speculation). The difficult part is telling the difference, but when the numbers stop making sense, the rational response isn’t denial.

    Sometimes the sane decision is simply to cut losses and move on.

    Some businesses will adapt and survive.
    Some won’t.

    That’s not unique to hosting, it’s just how markets, and life, work.

    Cheers!

    I completely agree with you, the operator should consider sustainability and availability, especially with hosting business model. Thus, price increase is inevitable.
    It has been 3, almost 4 years since global leaders (those who currently convene in Davos) foolishly try to stimulate the pandemic economy, sowing the seed of stagflation. So, I have been feeling the pain in the form of smaller bonus.

    So, if we consider your numbers are accurate, we will see similar figures across other hosts, right? That means my assumption about deluxhost, which's going to rise prices partially due to higher than expected resource utilization, are wrong.

    Thanked by 1individual6891
  • host_chost_c Patron Provider, Top Host, Megathread Squad
    edited January 19

    @rpqu said: So, if we consider your numbers are accurate, we will see similar figures across other hosts, right?

    I can’t speak for anyone else, I can only speak for our own situation/point of view/experience.

    That said, I can imagine the pressure on providers that are currently operating multiple locations while also trying to source hardware and expand capacity, because expansion inherently means new acquisitions.

    RAM, NVMe, HDDs, SSDs, CPUs, complete servers, cabling, switches, power distribution, colocation space, IP transit — all of these are inputs, and all of them factor into the final cost structure.

    What I can say with confidence is that I highly doubt many providers will be able to maintain 2025-era pricing, especially on aggressive promotional offers like those typically seen during Black Friday.

    I suspect that some providers who chose not to participate at all in those promotions likely did so because they saw these pressures coming miles in advance.

    Will everyone react the same way? Probably not.

    • Some may have excess capacity and avoid changes for now.
    • Some may adjust by 5–15%.
    • Others may need to do significantly more.

    That will depend entirely on each provider’s situation and product portfolio, as some services might not see any adjustment and some night see a more heavier one.

    What’s important to underline is that these shifts are not driven by RAM prices alone. They’re the result of cumulative pressure across many inputs.

    I do hope I’m wrong, but I wouldn’t be surprised to see very old platforms (like E5-v2) re-emerge in the ultra-low-cost VPS segment as a consequence.

    @wingmanDE

    THX for the table, I really wish it would be that simple, sincerely I do :)

    Also, speaking in general terms, since this is a high-level discussion, not a breakdown of specific company numbers, ultra-low-margin promo services are extremely sensitive to even small upstream changes.

    If a promo VPS was running on a €0.50 monthly margin (and aggressively priced promos often don’t exceed €1 margin), then something as simple as a €0.10-0.15/kWh increase in electricity can turn that service into a net loss throughout 2026. Electricity alone can be enough to wipe it out.

    While I can’t detail individual expense lines, I can say this with confidence: a 3–5% increase in core operating costs (electricity, colocation, IP transit) often translates into a much larger hit on the bottom line — easily 15% or more in effective impact — simply because margins at that end of the market are already razor thin.

    As a simple example,

    ~5.5 MWh/moth

    • priced at 0.35 = 1925Euro / Mo
    • priced at 0.50 = 2750Euro /Mo

    That’s +€825 per month, immediately reflected in the next invoice.

    Now spread that across roughly 800 services (assuming similar specs), and you’re looking at ~€1 / service / month increase from electricity alone. Once you add colocation, transit, labor, and other increases, it’s very easy to end up at €2–4 per service per month. Imagine the same +€825 for 450 services, the hit is even bigger.

    Yes, you may have a contract with your datacenter at €0.35/kWh, but that protection is often more fragile than it looks. If prices rise significantly on their end, enforcement becomes theoretical rather than practical. You can dispute it legally, but that can take years, and by then the business impact is already done.

    The alternative — moving to another location — isn’t free either. Migration costs, logistics, and downtime will inevitably result in a non-trivial percentage of customers leaving.

    In practice, if you don’t pay the invoice, services get powered off first and discussions happen later. That reality applies just as much to IP transit and other upstream dependencies.

    In other words, while contracts exist on paper, providers still have to operate within real-world constraints — and those constraints often leave very limited room for maneuvering when upstream costs move suddenly.

    For the cheap VPS ( the usual dog under 10 USD / MO ) depending on the original price, that can mean a 10% increase — or a full 2× price change — simply because the base price was designed for a promotional sale, not for high margins or long-term shock absorption.

    That’s the core point I’m trying to underline.

    And this is exactly why, in the sub-$10 VPS segment, you’ll see the biggest price hikes and yes, probably the most popcorn as well.

    I used the electricity spike purely as an example, since it’s currently the most volatile and visible component in the expense structure, at least based on what we’ve seen so far. ( and this especially valid for the EU, USA has a more fragmented market and it is way cheaper the the EU ).

    Also just to underline, this is my opinion based on our experience. Everyone is, of course, free to do their own due diligence and run the numbers themselves.

    Cheers folks!, have to access www.go2bed.com

  • wingmanDEwingmanDE Member
    edited January 19

    @host_c said: Also, speaking in general terms, since this is a high-level discussion, not a breakdown of specific company numbers, ultra-low-margin promo services are extremely sensitive to even small upstream changes.

    I completely agree with you!

    @host_c said: If a promo VPS was running on a €0.50 monthly margin (and aggressively priced promos often don’t exceed €1 margin), then something as simple as a €0.10-0.15/kWh increase in electricity can turn that service into a net loss throughout 2026. Electricity alone can be enough to wipe it out.

    While I can’t detail individual expense lines, I can say this with confidence: a 3–5% increase in core operating costs (electricity, colocation, IP transit) often translates into a much larger hit on the bottom line — easily 15% or more in effective impact — simply because margins at that end of the market are already razor thin.

    As a simple example,

    ~5.5 MWh/moth

    priced at 0.35 = 1925Euro / Mo
    priced at 0.50 = 2750Euro /Mo
    That’s +€825 per month, immediately reflected in the next invoice.

    I also completely agree with you on that point. But there comes up a simple question to me:

    Why are you operating a business like that? I'm pretty sure you're running your business on a mixed calculation base. So the 0,5€ per kW/h is the worst case and the 0,5€ per vps is also the worst case in case of margin.

    So your company is extremely vulnerable to every price fluctuation; you constantly have to raise prices to cover your fixed costs, you're constantly losing customers, you have to adjust your prices because you have fewer customers, only to lose customers again, only to adjust prices again, only to lose customers again... And imagine what happens if you also offer poor service (availability, support, and so on).

    This is doomed to failure. No wonder customers think it's a rip-off or a scam. In my opinion, this is mismanagement.

    Don't get me wrong, but why are you offering prices like you did in the past, "promise" recurring prices or discounts that can't be guranteed for the next year especially in the current world economic situation?

    ... and please don't tell me, that it was not foreseeable.

    Cheers and have a great night!

    Thanked by 1host_c
  • jsgjsg Member, Resident Benchmarker
    edited January 19

    @host_c said:
    [correct and smart statements]

    Heck, not even governments can guarantee stable pricing — and they have millions of captive subscribers called taxpayers 🙂

    Plus, most politsters are utterly incompetent and actually created most of the problems. And they do not even care; if needed they just decide to pay themselves more. As a hosting provider they'd go belly-up in record time.

    @deafcon said:

    @host_c said:

    @anakara said: If this price increase sets a precedent, there's no guarantee they won't continue raising prices in the future. And it would set a bad precedent.

    Did you also open a ticket with Netflix, Google Workspace, or your electricity provider when prices went up? or is hosting the only industry expected to freeze pricing forever?

    By that logic, every subscription service that ever adjusted pricing should have gone out of business years eons ago. :D :D

    I think you've made some decent points, but this is not an apt metaphor. With those services, users don't build anything on top of them. With Netflix, if you don't like the price increase, you cancel the plan and use your dollars on some other service, or maybe another hobby. With Google Workspace, you download all of your documents and emails and move to MS, or roll your own services. They are portable models.

    Largely corect .

    With hosting, if you've entered into an agreement with a provider with the expectation that the discounted rate is recurring, you're building something on top of that service that is much less portable than Netflix or Workspace. It is not nearly as easy to shift to another hosting provider.

    How hard is it really?

    I did move production services away (from netcup). All it took was to transfer everything from one server to another (plus make a backup, but that was done anyway and automatically) and change myserver.com's IP to another IP in DNS.

    Maybe LET needs to implement a rule that says recuring discounts must include a guarantee that the price does not change for at least X years. I have a provider who I found through LET that I would pay 5 years in advance today based on their service in the month I've been using it so far. They have a decent amount of history here as well. However, I don't want to do that because of these sorts of threads.

    If such a rule came into place and were enforced the result would be -> price increase, between significant and dramatic -or- hardly any recurring offers anymore.

    Reason: If providers are forced to guarantee fixed prices for 5 (or even just 3) years, no matter what, come hell or heaven, they'd be pretty much forced to make prices that, at least supposedly, can cope even with disasters ~ expensive.

    In both cases we'd be be off worse, be it due to much higher prices or be it due to no recurring offers.

    --- @ all

    IMO there is an elephant in the room, namely expectations plus the ugly trend towards even demanding "$7/yr". Usually acting like a mob.

    Let's be realistic and honest: @DeluxHost's $5 or even $7 per year offers are hardly tenable, even if they got their servers for free plus even rackspace for free, support, electrical power, and IP costs would hardly be covered!
    Yet they - like some others - went that route. And for a good reason: visibility. The hosting market is quite crowded and it's quite hard to earn a place, so one of a few approaches is to simply be dirt cheap. It's not a nice route and also one that likely creates burdens (e.g. working 15 hrs/day like an animal) and problems (e.g. almost no profit, so even a breeze can blow them off the way) - but it's a doable route for people who don't have millions of $ to throw around.

    Most importantly though IMO we are a guilty party! by demanding ever lower prices, even well beyond what is barely reasonable.
    As one result someone who wants to enter the market sits down, calculates, cuts corners here and there, and finally enters the market with a $7/yr promo.

    And soon runs into problems, has to hire cheap support people who of course are noobs or have other weak points (if they were decent and experienced they wouldn't work for a low salary), etc. Plus, of course such a provider is always hunting for cheapest everything, cheapest hardware, cheapest bandwidth, and so on.

    That's why one of my major reasons to support DeluxHost is the fact that he at least had reached the point of having understood the problem and his situation and has decided to right things and to become a decent provider, still cheap-ish but decent.

    Why in hell should I oppose that? Frankly I intentionally didn't purchase a $7 VPS back then because I, like everyone with a working brain and a bit of experience, knew that $7/yr would turn out to be problematic.
    Btw, DeluxHost surprised me positively by actually not providing crappy service. OK, not great service (for that ridiculously low price? are you kidding?) but not crappy. It was obvious to me that they were trying really hard and worked really hard - but caught in a very tight frame they simply had no chance to become a really decent provider.

    So, I welcome their price increase. Because their motive isn't greed, their motive is to offer better service yet stay cheap-ish.
    Also: they did it the right way, they informed us beforehand and clearly.

    And YES, I'm strongly opposed to "ever cheaper!" beyond a certain point. Among other reasons because at the end of the day we fuck ourselves with that.

  • @jsg

    For the tenth time, "politsters" isn't a word. Or, if I'm wrong, feel free to point me to a dictionary.

  • KodomuKodomu Member
    edited January 19

    I think this whole thread is a good reminder why at least for us, we don't try to compete with the ultra low end pricing. I find it better to keep the prices stable but still fair, then grow slowly, rather than have to raise the prices to make ends meet.
    It becomes a tiring race to the bottom otherwise, which ultimately costs customer trust in the host and the industry as a whole.

    It does seem concerning to push a ton of underpriced deals just to raise them after 1 year though, I'll give it the benefit of the doubt since I don't like to assume, but it comes across poorly to customers nonetheless.

    Thanked by 1host_c
  • Normally a business would see customers under the expression: customers are always "right". There are those extremely rare cases though, where on a public forum you would see some guy stating that: customers are "guilty". This is all perfectly normal, because that guy is just that guy, in a beautiful world where everybody is entitled to their own different personal opinion.

    Back on topic: 2026 is already showing itself as a very difficult year, right from the start. Something tells me we will see a lot of providers closing their businesses throughout this year.

  • @TimboJones said:
    @jsg

    For the tenth time, "politsters" isn't a word. Or, if I'm wrong, feel free to point me to a dictionary.

    It's just another post where he can include @VeloxMedia

    Thanked by 1Saragoldfarb
  • @host_c said:

    @rpqu said: So, if we consider your numbers are accurate, we will see similar figures across other hosts, right?

    I can’t speak for anyone else, I can only speak for our own situation/point of view/experience.

    That said, I can imagine the pressure on providers that are currently operating multiple locations while also trying to source hardware and expand capacity, because expansion inherently means new acquisitions.

    RAM, NVMe, HDDs, SSDs, CPUs, complete servers, cabling, switches, power distribution, colocation space, IP transit — all of these are inputs, and all of them factor into the final cost structure.

    What I can say with confidence is that I highly doubt many providers will be able to maintain 2025-era pricing, especially on aggressive promotional offers like those typically seen during Black Friday.

    I suspect that some providers who chose not to participate at all in those promotions likely did so because they saw these pressures coming miles in advance.

    Will everyone react the same way? Probably not.

    • Some may have excess capacity and avoid changes for now.
    • Some may adjust by 5–15%.
    • Others may need to do significantly more.

    That will depend entirely on each provider’s situation and product portfolio, as some services might not see any adjustment and some night see a more heavier one.

    What’s important to underline is that these shifts are not driven by RAM prices alone. They’re the result of cumulative pressure across many inputs.

    I do hope I’m wrong, but I wouldn’t be surprised to see very old platforms (like E5-v2) re-emerge in the ultra-low-cost VPS segment as a consequence.

    @wingmanDE

    THX for the table, I really wish it would be that simple, sincerely I do :)

    Also, speaking in general terms, since this is a high-level discussion, not a breakdown of specific company numbers, ultra-low-margin promo services are extremely sensitive to even small upstream changes.

    If a promo VPS was running on a €0.50 monthly margin (and aggressively priced promos often don’t exceed €1 margin), then something as simple as a €0.10-0.15/kWh increase in electricity can turn that service into a net loss throughout 2026. Electricity alone can be enough to wipe it out.

    While I can’t detail individual expense lines, I can say this with confidence: a 3–5% increase in core operating costs (electricity, colocation, IP transit) often translates into a much larger hit on the bottom line — easily 15% or more in effective impact — simply because margins at that end of the market are already razor thin.

    As a simple example,

    ~5.5 MWh/moth

    • priced at 0.35 = 1925Euro / Mo
    • priced at 0.50 = 2750Euro /Mo

    That’s +€825 per month, immediately reflected in the next invoice.

    Now spread that across roughly 800 services (assuming similar specs), and you’re looking at ~€1 / service / month increase from electricity alone. Once you add colocation, transit, labor, and other increases, it’s very easy to end up at €2–4 per service per month. Imagine the same +€825 for 450 services, the hit is even bigger.

    Yes, you may have a contract with your datacenter at €0.35/kWh, but that protection is often more fragile than it looks. If prices rise significantly on their end, enforcement becomes theoretical rather than practical. You can dispute it legally, but that can take years, and by then the business impact is already done.

    The alternative — moving to another location — isn’t free either. Migration costs, logistics, and downtime will inevitably result in a non-trivial percentage of customers leaving.

    In practice, if you don’t pay the invoice, services get powered off first and discussions happen later. That reality applies just as much to IP transit and other upstream dependencies.

    In other words, while contracts exist on paper, providers still have to operate within real-world constraints — and those constraints often leave very limited room for maneuvering when upstream costs move suddenly.

    For the cheap VPS ( the usual dog under 10 USD / MO ) depending on the original price, that can mean a 10% increase — or a full 2× price change — simply because the base price was designed for a promotional sale, not for high margins or long-term shock absorption.

    That’s the core point I’m trying to underline.

    And this is exactly why, in the sub-$10 VPS segment, you’ll see the biggest price hikes and yes, probably the most popcorn as well.

    I used the electricity spike purely as an example, since it’s currently the most volatile and visible component in the expense structure, at least based on what we’ve seen so far. ( and this especially valid for the EU, USA has a more fragmented market and it is way cheaper the the EU ).

    Also just to underline, this is my opinion based on our experience. Everyone is, of course, free to do their own due diligence and run the numbers themselves.

    Cheers folks!, have to access www.go2bed.com

    In what country you pay 0,5€ per kwh? I'm paying 0,14€ per kwh with tax includedm

  • For me the core of the issue is: if an offer is posted on Black Friday and it says recurring, it should be recurring.

    It ruins the spirit of Black Friday otherwise.

  • I skipped almost all Amsterdam BF deals, because I have had vps from @DeluxeHost, and has no reason to duplicate location, and now I'm faced with price rising and quality pooring. Thanks for the time, I have 6 month to find something else.

  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    Mh... Good thread actually and I do appreciate the @host_c input.

    Regarding delux: they're trying to establish a name by offering really cheap services. That's no biggy, not even given current operational cost only if... You're willing to burn some funds and call it 'marketing expenses'.

    The thing is, companies like this are build on these type of clients. They won't gain 'enterprise' clients as the performance of what they're offering is just... below average. You could pay double and receive double performance with established hosts so why stick with the new kid on the block? That's a business plan issue. Gotta think ahead.

    I was actually surprised I could order $7/y servers all day any day in 25. There's always a catch though. I rather focus on some of the more established providers dropping a very limited deal and pray to god I'm able to get one. Since those are limited loss leaders, it won't affect the bottom line much, again... Just some marketing expenses.

  • edited January 19

    @Saragoldfarb said:
    Mh... Good thread actually and I do appreciate the @host_c input.

    Regarding delux: they're trying to establish a name by offering really cheap services. That's no biggy, not even given current operational cost only if... You're willing to burn some funds and call it 'marketing expenses'.

    The thing is, companies like this are build on these type of clients. They won't gain 'enterprise' clients as the performance of what they're offering is just... below average. You could pay double and receive double performance with established hosts so why stick with the new kid on the block? That's a business plan issue. Gotta think ahead.

    I was actually surprised I could order $7/y servers all day any day in 25. There's always a catch though. I rather focus on some of the more established providers dropping a very limited deal and pray to god I'm able to get one. Since those are limited loss leaders, it won't affect the bottom line much, again... Just some marketing expenses.

    Yea, getting that limited VeloxMedia was definitly worth it.

    Jokes aside, I think you are right. If this budget is offered outside flash sales or any other limited marketing deals, it always brings a compromise with it. You should not expect to be able to host production software, that matters, on such low priced VMs, never. Be grateful if you get a great deal, where you can, but don't expect it.

    Thanked by 1Saragoldfarb
  • deafcondeafcon Member
    edited January 19

    I appreciate how candid you've been in this thread @host_c. I don't agree with everything you've said, but at the very least you have laid out your logic in a clear manner. I do think that as a community, the constant push for $7 per year deals is counter productive. The concept of "idlers" is honestly kind of toxic from both sides. I think that it's a terrible business practice to assume that some percentage of your clients will never use the service, and I think it's equally terrible to buy a service you don't intend to use simply to have it, but the culture of this community drives both sides to act this way. Personally, I'm never looking for 1c $7 a year deals. I'm looking for bigger plate chicken that is stable and I can use regularly. I think too many people here want to buy a 1c $7 a year deal, use it at max output until they get an abuse complaint, kill the IP reputation, or worse. I also think a lot of providers are banking on the fact that they can sell that 1c $7 deal to 20 of us and only 1 or 2 will abuse it as described, another 2 will use it to some normal level, and the rest will idle it. Anyway, I'm new here. I appreciate the community. I also see that trust is not always something that is expected on either side of the fence in many cases. Thanks to the providers who offer it anyway.

  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    @NotFoundException said:

    @Saragoldfarb said:
    Mh... Good thread actually and I do appreciate the @host_c input.

    Regarding delux: they're trying to establish a name by offering really cheap services. That's no biggy, not even given current operational cost only if... You're willing to burn some funds and call it 'marketing expenses'.

    The thing is, companies like this are build on these type of clients. They won't gain 'enterprise' clients as the performance of what they're offering is just... below average. You could pay double and receive double performance with established hosts so why stick with the new kid on the block? That's a business plan issue. Gotta think ahead.

    I was actually surprised I could order $7/y servers all day any day in 25. There's always a catch though. I rather focus on some of the more established providers dropping a very limited deal and pray to god I'm able to get one. Since those are limited loss leaders, it won't affect the bottom line much, again... Just some marketing expenses.

    Yea, getting that limited VeloxMedia was definitly worth it.

    Jokes aside, I think you are right. If this budget is offered outside flash sales or any other limited marketing deals, it always brings a compromise with it. You should not expect to be able to host production software, that matters, on such low priced VMs, never. Be grateful if you get a great deal, where you can, but don't expect it.

    Lol

    Rethinking it... There is a way though... Like virmache style. Just don't give a fuck, let people know you don't give a fuck. Make them understand they're buying into crap and make them agree to not make a fuss about it :)

    On topic again : I like how Solid handled one of their last flash sales. Price recurring, but with a 5% increase on the next invoice. Clearly stated when ordering... Host happy, client happy.

    Thanked by 1deer76
  • @host_c said:

    @anakara said: If this price increase sets a precedent, there's no guarantee they won't continue raising prices in the future. And it would set a bad precedent.

    Did you also open a ticket with Netflix, Google Workspace, or your electricity provider when prices went up? or is hosting the only industry expected to freeze pricing forever?

    By that logic, every subscription service that ever adjusted pricing should have gone out of business years eons ago. :D :D

    It's completely different. I'm just expressing my opinion in this thread, so you know what I'm talking about. Raising prices while the one-year commitment hasn't ended is simply deceiving customers.
    Raising the price of a new service, or adjusting prices after several years, is completely different from a company that has only been selling for one year and raises prices.

  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    Checked my first order with them. Its from Nov '24 so it's not like they're targeting plans expiring just before one year after they started selling here.

    Like, I could have renewed at recurring pricing.

  • TimboJonesTimboJones Member
    edited January 20

    @deer76 said:
    For me the core of the issue is: if an offer is posted on Black Friday and it says recurring, it should be recurring.

    It ruins the spirit of Black Friday otherwise.

    I disagree. I buy "lifetimes" on Black Friday and those better not be recurring. :p (software, not VPS).

    Thanked by 1Saragoldfarb
  • alexnjhalexnjh Member
    edited January 20

    I think one concern that most customers may have will be whether Delux can survive another year if most don't renew their services. Because it seems all this dirt cheap vps plans does not seem to be limited and available all year round for the most part.

    This means there must be some capital offseting the cost of running the infrastructure which have to come from somewhere.

    Raising the prices for both existing and customers while still selling the same plans in other threads just look like a raising capital operation.

  • @alexnjh said:
    I think one concern that most customers may have will be whether Delux can survive another year if most don't renew their services.

    I believe the same. Many will not renew their services with this provider. Raising prices like that to existing customers will simply make the customers go away. Besides, things are going south not just for providers, but for everybody - especially consumers who won't get a raise in salary.

  • rpqurpqu Member
    edited January 20

    @default said:
    Normally a business would see customers under the expression: customers are always "right". There are those extremely rare cases though, where on a public forum you would see some guy stating that: customers are "guilty". This is all perfectly normal, because that guy is just that guy, in a beautiful world where everybody is entitled to their own different personal opinion.

    Because demanding, pressuring the business to offer discounted price under certain circumstances is practically a coercion.
    Then, "But, they did offer the deals, right? That means they consent". However, it was made under duress where they couldn't make rational decision, thus abusive. Similar to abusive circumstances where GF kept bringing up "Do you choose X or me".
    And since this forum could be seen publicly, I think it ticks the "public humiliation" box.

    “Eeh? The whole thread’s drowning in $7/y posts, but you’re too broke to toss even one VPS into the kiddie pool—scared you’ll deadpool before the year’s up and have to refund our pocket money, oji-san?”

    On the other hand, event hypes did flamed customer into FOMO state and puchasing deals they don't really need. Because of the fear of missed opportunity "The price will go back to normal tomorrow"

    Thanked by 1Saragoldfarb
  • @alexnjh said:
    I think one concern that most customers may have will be whether Delux can survive another year if most don't renew their services. Because it seems all this dirt cheap vps plans does not seem to be limited and available all year round for the most part.

    This means there must be some capital offseting the cost of running the infrastructure which have to come from somewhere.

    Raising the prices for both existing and customers while still selling the same plans in other threads just look like a raising capital operation.

    And to make it worse, the people who leave are likely to be the very people who are barely using resources: idlers. Meanwhile, people who are abusing (or simply heavily utilizing) the resources are more likely to rationally decide that it's still a good investment. The result is a loss in profit that doesn't even free up that many resources.

    Thanked by 1Saragoldfarb
  • @forest said:

    @alexnjh said:
    I think one concern that most customers may have will be whether Delux can survive another year if most don't renew their services. Because it seems all this dirt cheap vps plans does not seem to be limited and available all year round for the most part.

    This means there must be some capital offseting the cost of running the infrastructure which have to come from somewhere.

    Raising the prices for both existing and customers while still selling the same plans in other threads just look like a raising capital operation.

    And to make it worse, the people who leave are likely to be the very people who are barely using resources: idlers. Meanwhile, people who are abusing (or simply heavily utilizing) the resources are more likely to rationally decide that it's still a good investment. The result is a loss in profit that doesn't even free up that many resources.

    You're not wrong... the 3 I just cancelled at next renewal weren't/aren't doing anything, lol.

  • masamasa Member

    If the VPS is running smoothly, it could still be considered good value even after the price hike.
    But my VPS is plagued with problems.
    It's already not good value as it is.
    Thinking about raising prices now is a hundred years too soon.

  • @rpqu said:

    @default said:
    Normally a business would see customers under the expression: customers are always "right". There are those extremely rare cases though, where on a public forum you would see some guy stating that: customers are "guilty". This is all perfectly normal, because that guy is just that guy, in a beautiful world where everybody is entitled to their own different personal opinion.

    Because demanding, pressuring the business to offer discounted price under certain circumstances is practically a coercion.

    No. It is not a coercion. It is about holding your part of the deal. When you say "recurring", but you change your mind right before very first "recurring", then it is no longer recurring. There is no coercion, just part of a deal from the provider's side.

    Then, "But, they did offer the deals, right? That means they consent". However, it was made under duress where they couldn't make rational decision, thus abusive.

    No. There are no decisions under duress. Nobody is constraining a provider to do things they don't want. If someone does force a business to do something they don't like, then the abuser should go to jail because forcing someone is illegal. But advertising an offer on your own website as provider is no constraint. Meanwhile let's not forget that this provider advertised their special offers almost every 2 weeks, since March 2025.

    Similar to abusive circumstances where GF kept bringing up "Do you choose X or me".

    Your personal life is not my business. Deal with it. You lay your bed, you sleep in it; but it is not anyone else's concern.

    And since this forum could be seen publicly, I think it ticks the "public humiliation" box.

    This forum is just that: a public board for discussions; nothing more and nothing less. If you regard this board as some kind of humiliation box which gives you discomfort, here is a logout door: 🚪

    Thanked by 2Saragoldfarb Noct
  • JasonMJasonM Member
    edited January 20

    @alexnjh said: I think one concern that most customers may have will be whether Delux can survive another year if most don't renew their services.

    yes. DeluxHost can survive another year if they again bring in such unsustainable deals in black friday megathread or other offers here. It's we, the users, have to avoid such scams buy ignoring such deals if they again bring in. Remember, users have a weak memory. After 10 months they'll again have a FOMO and buy from DeluxHost or any new host ready to mint money before sending out mass emails of price increase with another new reason invented.

    Thanked by 2Saragoldfarb Mumbly
  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @deafcon said: I do think that as a community, the constant push for $7 per year deals is counter productive. The concept of "idlers" is honestly kind of toxic from both sides. I think that it's a terrible business practice to assume that some percentage of your clients will never use the service, and I think it's equally terrible to buy a service you don't intend to use simply to have it

    :+1:

    I agree 100% with you on that. Assuming that X% of customers won’t use the service is a bad idea, regardless of what statistics or historical data might suggest. The only sane approach is to plan for 100% usage and size resources accordingly. Anything else is essentially betting against your own customers — and that rarely ends well.

    @deafcon said: I appreciate how candid you've been in this thread @host_c. I don't agree with everything you've said, but at the very least you have laid out your logic in a clear manner.

    I also appreciate the words. And likewise, I appreciate the fact that you (and others) didn’t necessarily agree with everything I said. That’s exactly the point of a debate: to share different opinions, experiences, and perspectives, and hopefully learn something in the process.

    As the saying goes:

    "If you find yourself in a room of 100 strangers the chances of you not getting along with 1 of them are quite high" - :)

    @default said: This forum is just that: a public board for discussions; nothing more and nothing less. If you regard this board as some kind of humiliation box which gives you discomfort, here is a logout door: 🚪

    True, this is a public discussion board. People will agree, disagree, debate, and sometimes clash. That’s normal. ( well most of the time clash + popcorn, but that is fine also :D )

    If you do not like it, just pick another door/operator/provider/thread.

    Now, back to the usual question.....

    Any dealz??? :D :D :D

    Cheers fellas!

  • rpqurpqu Member
    edited January 20

    Thank you for your explanation. I hope your company and the rest of the host find new way to combat rising cost, while offering low prices. I don't mind using E5-v2, afterall I used avoton for years.

    @rpqu said:

    @default said:
    Normally a business would see customers under the expression: customers are always "right". There are those extremely rare cases though, where on a public forum you would see some guy stating that: customers are "guilty". This is all perfectly normal, because that guy is just that guy, in a beautiful world where everybody is entitled to their own different personal opinion.

    Because demanding, pressuring the business to offer discounted price under certain circumstances is practically a coercion.

    No. It is not a coercion. It is about holding your part of the deal. When you say "recurring", but you change your mind right before very first "recurring", then it is no longer recurring. There is no coercion, just part of a deal from the provider's side.

    Then, "But, they did offer the deals, right? That means they consent". However, it was made under duress where they couldn't make rational decision, thus abusive.

    No. There are no decisions under duress. Nobody is constraining a provider to do things they don't want. If someone does force a business to do something they don't like, then the abuser should go to jail because forcing someone is illegal. But advertising an offer on your own website as provider is no constraint. Meanwhile let's not forget that this provider advertised their special offers almost every 2 weeks, since March 2025.

    Similar to abusive circumstances where GF kept bringing up "Do you choose X or me".

    Your personal life is not my business. Deal with it. You lay your bed, you sleep in it; but it is not anyone else's concern.

    And since this forum could be seen publicly, I think it ticks the "public humiliation" box.

    This forum is just that: a public board for discussions; nothing more and nothing less. If you regard this board as some kind of humiliation box which gives you discomfort, here is a logout door: 🚪

    Let me explain, @jsg was referring to the behaviour of asking ultra-low-pricing that's below the at cost price (or at least that's what I thought). With enough people asking or to conform with the group/society expectation, the hosts may feel compelled to do this kind of loss making deal, though they may not feel like it. Or won't do it under normal circumstances e.g outside of BF.
    Although there's strong connection between the first payment and recurring price, what @jsg addressed is different matter.

    On the other hand, I understand what you're saying. It's a deal with the same price for renewal. If it's not recurring, then the promise is broken.
    But, the customer also agreed upon this ToS 7 Nov 2024 version

    1. Modifications
      deluxhost.net may revise these terms of service for its website at any time without notice. By using this website, you agree to be bound by the then-current version of these terms of service.

    Google cache shows the §7 hasn't been changed at least by 12 Aug 2025.
    Current version:

    1. Modifications

    deluxhost.net may revise these terms of service for its website at any time without notice. By using this website, you agree to be bound by the then-current version of these terms of service.

    7.1 Modifications to Terms and Prices DeluxHost may revise these Terms and/or its prices from time to time. Any changes will be communicated to customers via the client area and/or email and will not affect any period already paid.

    Unless otherwise required by applicable law, price changes apply only from the next renewal date or from new orders placed after the effective date of the change. If you do not agree with the changes, you may cancel the renewal before the renewal date.

    Black Friday and other promotional offers are limited offers and may be discontinued at any time for new orders.

    For existing promotional services, any price adjustment (if required due to justified technical/operational reasons, cost increases, or to preserve service quality and continuity) will apply only at renewal and will be communicated in advance. Customers who do not accept the change may cancel before renewal.

    So, they could do so. It's a failure to honor the agreed recurring price. But, at least it's not a deadpool.

    PS: @AlteredParadox , they might go after your $1/y deal

  • zedzed Member

    @rpqu said: Because demanding, pressuring the business to offer discounted price under certain circumstances is practically a coercion.
    Then, "But, they did offer the deals, right? That means they consent". However, it was made under duress where they couldn't make rational decision, thus abusive. Similar to abusive circumstances where GF kept bringing up "Do you choose X or me".
    And since this forum could be seen publicly, I think it ticks the "public humiliation" box.

    This is ridiculous, we're talking about adults doing business.

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