Now Deluxhost Important Update: Price Adjustment for Promotional VPS Offers

zephyr32

@thepasta said:

@zephyr32 said:

@thepasta said:

the "compensatory bonus" is not applicable if you received a bonus from their LET threads.
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You simply can't get the same bonus. You have to get a different one which isn't bad since you can always have the €1 discount. We do critisize them but lets make it fair.

I listed the other bonuses in preference order as offered and support closed the ticket with response:

please note that, since you have already received the freebie, you are not eligible to receive this additional compensation.

They also silently deleted my other compensation tickets for my other VPSs.

Probably there was a misunderstanding. Try again mentioning the bonus compensation for price increase.

zed

@Calypso said:

@thepasta said:

@zephyr32 said:

@thepasta said:

the "compensatory bonus" is not applicable if you received a bonus from their LET threads.

You simply can't get the same bonus. You have to get a different one which isn't bad since you can always have the €1 discount. We do critisize them but lets make it fair.

I listed the other bonuses in preference order as offered and support closed the ticket with response:

please note that, since you have already received the freebie, you are not eligible to receive this additional compensation.

That's not correct according to their own rules they stated; same bonus should be same bonus and not "a" bonus. @DeluxHost - explain?

well here we go again