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Is if fair for the GeenCloudVPS to cancel my 3-years service without refunding??

124678

Comments

  • NDTNNDTN Member, Patron Provider, Top Host

    @sweetbed said:

    Why would you assume that? You can cancel your service at any time but it doesn't automatically mean you're getting a refund.

    Because I have paid for my service. If I'm not asking for the refund. I could just put the server in idle. Why bother writing long letters and initiate the refund process?

    The field labeled "Reason for cancellation" is not where you submit your refund request. Submitting a reason does not mean the request has been processed or accepted.

    @JabJab said:

    @JabJab said:
    You fucked up, twice. Even three times if we count using ChatGPT for generating walls of text that dilute your messages and only introduce confusion.

    Pay 5$, restore the service and use the service, nothing more you can do.

    also there is a chance you can get some (most?) of your money back.
    In the same ticket ASK them (or wait for @NDTN to confirm here) that if you restore the service for 5$ would you be able to transfer it to someone (10$ / free) - this way you could 'resell' your server for like ~50%-70%-100% (depends how good of the deal you bought) to someone and have some/most/all of your money back.

    BUT FIRST ASK THEM IF THIS IS POSSIBLE.

    --

    @NDTN as I already tagged you personal question:
    Can you (or someone else) take a look at #538119 and confirm to me that my server in question is really transferable and not falls under Non-Transferable Services: Community-exclusive deals, giveaways, and free services are non-transferable.? I have a feeling it should be this, but uhmmm, support says I can :D Just double confirmation (-:

    Yes it's transferable.

  • @sweetbed said:

    Why would you assume that? You can cancel your service at any time but it doesn't automatically mean you're getting a refund.

    Because I have paid for my service. If I'm not asking for the refund. I could just put the server in idle. Why bother writing long letters and initiate the refund process?

  • @barbaros said: Cancel immediately first, then try asking for refund afterwards.

    Yes I will try that. And I definitely won't forget to include 10 pages of LLM gerenated slop in the support ticket!

  • @sweetbed said:

    Didn't it instantly tell you that your request went through? How could you think someone had read your text in under a second? I've cancelled servers before, I assumed nobody even reads what I write there.

    Not instantly as you said. Maybe it takes like serval hours? I could not remember the exact time. But I'm quite sure it takes some time to grant my cancellation request.

    If it's not instant how would you know how long it takes if you signed up with an invalid e-mail address that can't receive e-mail?

    Every single thing you say just digs yourself deeper into your lies.

    Just accept that you messed up. If you still want the machine, pay the $5 to get it reinstalled and learn your life lesson. If you don't want it, stop complaining. You chose to cancel a no-refunds machine, you got no refund. Move on.

    Also, pointless arguing with us. The provider stated their position and said they won't be responding further here. It's now up to you to contact them or not.

  • @Calypso said:

    @ralf said:
    Because that's a huge block of text, I think @sweetbed is saying:

    • they bought a service that didn't offer refunds
    • they used it for a bit and decided they didn't need it any more
    • they cancelled it
    • they got upset that they couldn't get a refund

    Also what he's saying:

    • I used Google AI to produce a lot of bla bla text around those points and thus I accept that people don't bother

    i hate this type of people mocking non english speaker. It become normal already in this site to act superior than other non english speaker

    You have a right to hate it. I hate it when somebody uses "I'm not a native speaker of the language" to produce a text by AI that is way longer as needed and is clearly using words that are out of context - simply because AI is not up to that at this point in time.

    First thing to do with a translated text: translate it back to your own language and read it again. Is it not bloated and still correct? Then post it. If it's a strange collection of words and do you have to think 2 or 3 times to understand? Then most likely it's also not good in the text you've originally translated it too. But no, it's just "AI, please make a complaint letter stating this and that", copy, paste, and you're done.

    What I hate is people coming here, using "English is not my native language" as an excuse but in the meanwhile they've ordered a service on an English website, they have agreed to English Terms of Service, and they are most likely using an English control panel for the services they've ordered. Trusting AI or translation services is a risk you, as a user, take. Don't blame us on the forum or a hosting provider for that.

  • @sweetbed said:

    Why would you assume that? You can cancel your service at any time but it doesn't automatically mean you're getting a refund.

    Because I have paid for my service. If I'm not asking for the refund. I could just put the server in idle. Why bother writing long letters and initiate the refund process?

    Because you were bored maybe? Who knows why you wasted your time doing that.

  • FairShareFairShare Member
    edited December 2025

    @sweetbed said:

    Why would you assume that? You can cancel your service at any time but it doesn't automatically mean you're getting a refund.

    Because I have paid for my service. If I'm not asking for the refund. I could just put the server in idle. Why bother writing long letters and initiate the refund process?

    I have been in this community for over 6 years. The people here eat SSH on their breakfast , YABS on their lunch and docker on the dinner !
    You could have simply opened a thread here to learn so that DOCKER could work on GC and create a support ticket for email deliverability issue. Email is something most of the providers do no go well with.
    Pay $5 , use the VPS and LEARN a LESSON !

  • @sweetbed said:

    @fredo1664 said:
    Fair, just read when you buy something.
    You wanted to terminate a service which was not refundable, they terminated the service for you.

    Thank you for you comment. My point of view is that if they think my application is against their TOS, they should reject my application in the first place. Not cancelling my services and rejecting refund. In my view, that's against fair trade terms.

    Wrong , many people want service cancelled without refund so they can remove trace/detail from provider. So it a legal, unless the button state "Cancel and refund" then you can have the refund, else it just cancel.

    Thanked by 2jnd lowendclient
  • @sweetbed said: unreliable Docker functionality

    BTW, not being able to use docker is a (lack of) skill issue on your part, not a problem with the server.

    Thanked by 1jnd
  • @sweetbed said:

    Why would you assume that? You can cancel your service at any time but it doesn't automatically mean you're getting a refund.

    Because I have paid for my service. If I'm not asking for the refund. I could just put the server in idle. Why bother writing long letters and initiate the refund process?

    Long story short, cancellation immediately, is not a process that involves any human. Whatever you write there, doesn't matter, no one reads them or acts on it. You tell system to cancel your server and it does. No one reviews your request or anything.

    With most of the deals in LET (not special to LET) they are non refundable and non transferable. So the moment you pay for the server, your money is gone like forever.

    If this was a normal priced deal refund could be an option (based on ToS) but with cheaper deals like that or with flash deals, it's buy it or not situations.

    The reasons are: people buy it, abuse it and then ask for refund. Or the provider sells the deal at a loss, dealing with all the "cancellation and refund" doesn't worth. The rules used to be much more relaxed before but they got abused by people on LET and other boards, so there is much more strict conditions now.

    If I were you, I would apologize, pay that 5$ fee and restore your service. Then try to figure out the issues you are having with the service / network by creating them ticket. But keep in mind, no one guaranteed you that whatever you plan to do on the server will work flawlessly. There is lots of use cases, and no provider can guarantee that it will work for your needs. Maybe it's some routing issue or whatever.

    Not putting blame on you, but you paid for 3 year service duration without being sure what you want to use actually works with them or not. If your email address doesn't receive emails from GreenCloud, then let them know. And you might change your email address on their system.

    Unfortunately with low cost deals, you just can't ask for refund and move on your with your life. Your money is tied to that service / provider till the next renewal.

  • The field labeled "Reason for cancellation" is not where you submit your refund request. Submitting a reason does not mean the request has been processed or accepted.

    So there's this field labeled "Reason for cancellation" ,requiring customers input reasons to proceed. But in your words, that field means nothing???

  • @sweetbed said:

    The field labeled "Reason for cancellation" is not where you submit your refund request. Submitting a reason does not mean the request has been processed or accepted.

    So there's this field labeled "Reason for cancellation" ,requiring customers input reasons to proceed. But in your words, that field means nothing???

    It's for saying things like "I bought too many servers on Black Friday" and "I'm no longer renewing my VirMach idlers"

    Thanked by 2brauni BasToTheMax
  • @sweetbed said:

    The field labeled "Reason for cancellation" is not where you submit your refund request. Submitting a reason does not mean the request has been processed or accepted.

    So there's this field labeled "Reason for cancellation" ,requiring customers input reasons to proceed. But in your words, that field means nothing???

    That's a field that the service provider may look at later for feedback. Or they may ignore it, as they should be doing with you at this point.

    Thanked by 1BasToTheMax
  • @seman said:

    @Calypso said:

    @ralf said:
    Because that's a huge block of text, I think @sweetbed is saying:

    • they bought a service that didn't offer refunds
    • they used it for a bit and decided they didn't need it any more
    • they cancelled it
    • they got upset that they couldn't get a refund

    Also what he's saying:

    • I used Google AI to produce a lot of bla bla text around those points and thus I accept that people don't bother

    i hate this type of people mocking non english speaker. It become normal already in this site to act superior than other non english speaker

    haven't finished reading the rest, but what an insane take. most of the regular people shitposting here are not native speakers and manage just fine without creating 2 page essays with LLMs
    I'd much rather read some short text with some errors than whatever shit OPs gigantic post is

  • If I were you, I would apologize, pay that 5$ fee and restore your service. Then try to figure out the issues you are having with the service / network by creating them ticket. But keep in mind, no one guaranteed you that whatever you plan to do on the server will work flawlessly. There is lots of use cases, and no provider can guarantee that it will work for your needs. Maybe it's some routing issue or whatever.

    Not putting blame on you, but you paid for 3 year service duration without being sure what you want to use actually works with them or not. If your email address doesn't receive emails from GreenCloud, then let them know. And you might change your email address on their system.

    Unfortunately with low cost deals, you just can't ask for refund and move on your with your life. Your money is tied to that service / provider till the next renewal.

    Thank you for your replies. I already opened the ticket asking to change to another email-address on the same day. And they refused that day making me decide to refund.

  • @sweetbed said:

    The field labeled "Reason for cancellation" is not where you submit your refund request. Submitting a reason does not mean the request has been processed or accepted.

    So there's this field labeled "Reason for cancellation" ,requiring customers input reasons to proceed. But in your words, that field means nothing???

    You could have written "i want to cancel because i stubbed my toe on the wall and now i'm in a bad mood" and it would have been cancelled as well.

    It's primary function is to give you a chance to calm down and ask yourself if you actually really do want to cancel your service and forgo the refund. It seems you really did and that's what you got.

  • Dang how does it feel to get pimp slapped twice by @NDTN? No refund no vps or 5 dollars for the restoration of the vps. Man AI didn’t help prevent that!

  • rskrsk Member, Host Rep

    @sweetbed said:

    @cybertech said:

    @sweetbed said:

    That is incorrect. Your first ticket was solely about receiving emails. We never stated that you would receive a refund if you placed a cancellation request for a promotional plan, and you proceeded with the cancellation request directly.

    When I put the cancellation request,there was a textbox requiring me to put the reasons inside so I could proceed. That's where I'm putting my cancellation letter in.

    yes but also no refund.

    so you got your cancellation as requested, but refund not possible.

    nothing wrong so far

    Seriously? So when people asked if they can cancel the service and refund the money, you just cancel the service and not returning the money without communication??

    Yes. Seriously.

  • @ralf said:

    @sweetbed said: unreliable Docker functionality

    BTW, not being able to use docker is a (lack of) skill issue on your part, not a problem with the server.

    you're quite right. That's my skill issue. But> @ralf said:

    @sweetbed said:

    Didn't it instantly tell you that your request went through? How could you think someone had read your text in under a second? I've cancelled servers before, I assumed nobody even reads what I write there.

    Not instantly as you said. Maybe it takes like serval hours? I could not remember the exact time. But I'm quite sure it takes some time to grant my cancellation request.

    If it's not instant how would you know how long it takes if you signed up with an invalid e-mail address that can't receive e-mail?

    Every single thing you say just digs yourself deeper into your lies.

    Just accept that you messed up. If you still want the machine, pay the $5 to get it reinstalled and learn your life lesson. If you don't want it, stop complaining. You chose to cancel a no-refunds machine, you got no refund. Move on.

    Also, pointless arguing with us. The provider stated their position and said they won't be responding further here. It's now up to you to contact them or not.

    Hey, the website management knows better than you if I lied or not. And if I lied about anything, they knows better than you and they would certainly pointed out.

  • @sweetbed said:

    If I were you, I would apologize, pay that 5$ fee and restore your service. Then try to figure out the issues you are having with the service / network by creating them ticket. But keep in mind, no one guaranteed you that whatever you plan to do on the server will work flawlessly. There is lots of use cases, and no provider can guarantee that it will work for your needs. Maybe it's some routing issue or whatever.

    Not putting blame on you, but you paid for 3 year service duration without being sure what you want to use actually works with them or not. If your email address doesn't receive emails from GreenCloud, then let them know. And you might change your email address on their system.

    Unfortunately with low cost deals, you just can't ask for refund and move on your with your life. Your money is tied to that service / provider till the next renewal.

    Thank you for your replies. I already opened the ticket asking to change to another email-address on the same day. And they refused that day making me decide to refund.

    Why does your story keep changing every time people say the thing you just said was the wrong thing to have done? Accept your mistake. Move on.

    Thanked by 1lowendclient
  • @sweetbed said:

    The field labeled "Reason for cancellation" is not where you submit your refund request. Submitting a reason does not mean the request has been processed or accepted.

    So there's this field labeled "Reason for cancellation" ,requiring customers input reasons to proceed. But in your words, that field means nothing???

    The field is related to cancellation of the service (=terminating the server), it's not in any way connected to refunding or billing issues in general. You can tell them what you didn't like so they can improve the service in the future, this isn't specific to ordering servers. If you don't care you don't have to write anything or type a random word.

    If you think about it, dealing with so many tickets, reading multi paragraph AI slop is already costing the provider more time and more money than the service could generate them for a profit. Which is why we can't have nice things and why nowadays every provider writes is larger letters NO REFUNDS so that it gets through every thick skull.

  • kenjing789kenjing789 Member
    edited December 2025

    @sweetbed said:

    If I were you, I would apologize, pay that 5$ fee and restore your service. Then try to figure out the issues you are having with the service / network by creating them ticket. But keep in mind, no one guaranteed you that whatever you plan to do on the server will work flawlessly. There is lots of use cases, and no provider can guarantee that it will work for your needs. Maybe it's some routing issue or whatever.

    Not putting blame on you, but you paid for 3 year service duration without being sure what you want to use actually works with them or not. If your email address doesn't receive emails from GreenCloud, then let them know. And you might change your email address on their system.

    Unfortunately with low cost deals, you just can't ask for refund and move on your with your life. Your money is tied to that service / provider till the next renewal.

    Thank you for your replies. I already opened the ticket asking to change to another email-address on the same day. And they refused that day making me decide to refund.

    MJJ account selling behavior ALERT !

    Thanked by 1brauni
  • MJJ account selling behavior ALERT !

    @jnd said:

    @sweetbed said:

    The field labeled "Reason for cancellation" is not where you submit your refund request. Submitting a reason does not mean the request has been processed or accepted.

    So there's this field labeled "Reason for cancellation" ,requiring customers input reasons to proceed. But in your words, that field means nothing???

    The field is related to cancellation of the service (=terminating the server), it's not in any way connected to refunding or billing issues in general. You can tell them what you didn't like so they can improve the service in the future, this isn't specific to ordering servers. If you don't care you don't have to write anything or type a random word.

    If you think about it, dealing with so many tickets, reading multi paragraph AI slop is already costing the provider more time and more money than the service could generate them for a profit. Which is why we can't have nice things and why nowadays every provider writes is larger letters NO REFUNDS so that it gets through every thick skull.

    You're right. My bad.

    Thanked by 1jnd
  • @kenjing789 said:

    @sweetbed said:

    If I were you, I would apologize, pay that 5$ fee and restore your service. Then try to figure out the issues you are having with the service / network by creating them ticket. But keep in mind, no one guaranteed you that whatever you plan to do on the server will work flawlessly. There is lots of use cases, and no provider can guarantee that it will work for your needs. Maybe it's some routing issue or whatever.

    Not putting blame on you, but you paid for 3 year service duration without being sure what you want to use actually works with them or not. If your email address doesn't receive emails from GreenCloud, then let them know. And you might change your email address on their system.

    Unfortunately with low cost deals, you just can't ask for refund and move on your with your life. Your money is tied to that service / provider till the next renewal.

    Thank you for your replies. I already opened the ticket asking to change to another email-address on the same day. And they refused that day making me decide to refund.

    MJJ account selling behavior ALERT !

    At least it explains why his e-mail address no longer works (according to him).

    Thanked by 2brauni jnd
  • MJJ account selling behavior ALERT !

    At least it explains why his e-mail address no longer works (according to him).

    Whatever. Thank you for your attention.

  • lol scalper bloopers

    Thanked by 4brauni jnd Marx equalz
  • @ralf said:

    @kenjing789 said:

    @sweetbed said:

    If I were you, I would apologize, pay that 5$ fee and restore your service. Then try to figure out the issues you are having with the service / network by creating them ticket. But keep in mind, no one guaranteed you that whatever you plan to do on the server will work flawlessly. There is lots of use cases, and no provider can guarantee that it will work for your needs. Maybe it's some routing issue or whatever.

    Not putting blame on you, but you paid for 3 year service duration without being sure what you want to use actually works with them or not. If your email address doesn't receive emails from GreenCloud, then let them know. And you might change your email address on their system.

    Unfortunately with low cost deals, you just can't ask for refund and move on your with your life. Your money is tied to that service / provider till the next renewal.

    Thank you for your replies. I already opened the ticket asking to change to another email-address on the same day. And they refused that day making me decide to refund.

    MJJ account selling behavior ALERT !

    At least it explains why his e-mail address no longer works (according to him).

    This also mean he gonna pull email transfer + services refund to scam victim

    Thanked by 1jnd
  • MJJ account selling behavior ALERT !

    At least it explains why his e-mail address no longer works (according to him).

    This also mean he gonna pull email transfer + services refund to scam victim

    So it's quite OK to attatck anybody, calling me a scammer withou any solid evidence. Is that a right behavior?

  • @sweetbed said:

    MJJ account selling behavior ALERT !

    At least it explains why his e-mail address no longer works (according to him).

    This also mean he gonna pull email transfer + services refund to scam victim

    So it's quite OK to attatck anybody, calling me a scammer withou any solid evidence. Is that a right behavior?

    No, that's not good behaviour. You should apologise to @NDTN for the false accusations and move on.

    Thanked by 1Marx
  • They ask KYC 🥱

This discussion has been closed.