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Is if fair for the GeenCloudVPS to cancel my 3-years service without refunding??
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Comments
“Oh no, poor you! You paid for 3 years of a dirt-cheap promo deal, screamed “cancel” the second it inconvenienced, and now you’re shocked—SHOCKED—that we didn’t throw free money back at you for the 99% of the term you never used.
Truly, we’re monsters for enforcing the giant bold “NO REFUNDS ON PROMOTIONAL PLANS” text you clicked “I agree” on. How dare we let you kill your own service and then not pay you for the privilege.
Next time try reading before rage-posting on forums, champ. TOS isn’t a secret menu item. Have the day you deserve! 💚”
I don't know the full story. But in case you cancelled vps because vps was having issues which greencloudvps could not fix, then you should get refund no matter what their terms say. But if it was working and you decided to cancel it for no reason, then the terms apply.
No They cancelled the room, And refuse to return my money. That's my point.
You are wrong.
If you take a hotel as an example, it's not cancellation. You checked out early by yourself and they confirmed it.
Off topic, how was Docker's functionality unreliable?
Sorry i don't get it.
You buy something - then YOU don't want it anymore and ask them to shut it off.
They do - and as written in the TOS they cancel it and you don't get a refeund.
Sorry for saying it that way - but YOU were under the assumption that you get your money back - you were wrong. Why blame them?
You could have ask for a propper working produkt but you choose to cancel it.
Take it as a life lesson.
i hate this type of people mocking non english speaker. It become normal already in this site to act superior than other non english speaker
Yes.I tried to deploy the docker form: https://github.com/wulabing/xray_docker/tree/master/xhttp_reality
And it was succesfully deployed,But not functional. I couldn't connect via my IOS app "Loon" . Whereas The same docker ran well on racknard's VPS.
Besides, My original Email can't receive the security Email for GreenCloudVPS.
So I wrote the follwing letter to ask for the refund, AND they agreed:
Request for Refund - 3-Year VPS Service (Account: [Your Account Name/ID])
Subject: Urgent Request for Cancellation and Refund - 3-Year VPS Service Purchase (Invoice #1217773 )
Dear GreenCloudVPS Customer Support Team,
I am writing to formally request a cancellation and full refund for the 3-year VPS service I 8recently purchased on November 2, 2025.
I sincerely regret the need to request a refund, especially for a long-term commitment, and I hope you can understand the difficult position I am in. I made the initial purchase with genuine enthusiasm and high hopes for using your services for the coming years.
However, two significant issues have arisen that have caused me to have serious security and usability concerns, which ultimately led to my decision to seek a cancellation:
My primary and registered email address for this service is a China Mobile affiliated email (ending in @139.com or similar). Despite multiple attempts, I have never received a single verification or essential security-related email from your system to this address.
This failure to receive critical security communications, such as password reset links or important service notifications, creates a major security vulnerability for my account. As I cannot reliably verify my identity or receive alerts, I have profound safety concerns about continuing to use this service for a long-term commitment.
Before making this long-term investment, I tested the VPS by setting up a Docker environment, which is crucial for my intended use. Unfortunately, I found that the Docker containers I deployed were unable to connect and function normally.
While I take responsibility for my initial hasty decision to commit to three years, these two technical roadblocks—especially the inability to receive critical security emails—have made me realize that the service, in its current state, is not suitable for my needs or offers the security level required for a multi-year investment.
I understand that a 3-year commitment is substantial, and I appeal to your team's understanding and goodwill. I am not requesting this refund on a whim but due to genuine, critical technical issues that directly impact my security and the core usability of the service.
I purchased this service on impulse, and I truly regret the resulting situation for both myself and your team. I sincerely ask for your help and flexibility in approving a full refund, given that these issues surfaced immediately upon attempting to use the service.
Thank you for taking the time to review my request and for your understanding. I look forward to your positive response regarding the cancellation and refund process.
Sincerely,
Wild
To clarify the situation once again: A user ordered a promotional plan on November 28, and the service was delivered and fully functioning. This user submitted an immediate cancellation request on November 29, and received an email with the following details: https://prnt.sc/9OcAr_6NTqo-
Today, he opened a ticket on our website:
https://prnt.sc/ay3MMKQBzoDC
https://prnt.sc/3vV15y6MVeLA
Our staff clearly explained the situation, but he refused to acknowledge the explanation and still opened another ticket complaining.
@sweetbed this will be our final response regarding your tickets and to this thread.
I wrote the letter asking if I can I get refund and they agreed.
Request for Refund - 3-Year VPS Service (Account: [Your Account Name/ID])
Subject: Urgent Request for Cancellation and Refund - 3-Year VPS Service Purchase (Invoice #1217773 )
Dear GreenCloudVPS Customer Support Team,
I am writing to formally request a cancellation and full refund for the 3-year VPS service I 8recently purchased on November 28, 2025.
I sincerely regret the need to request a refund, especially for a long-term commitment, and I hope you can understand the difficult position I am in. I made the initial purchase with genuine enthusiasm and high hopes for using your services for the coming years.
However, two significant issues have arisen that have caused me to have serious security and usability concerns, which ultimately led to my decision to seek a cancellation:
🔒 Critical Email Verification Issue
My primary and registered email address for this service is a China Mobile affiliated email (ending in @139.com or similar). Despite multiple attempts, I have never received a single verification or essential security-related email from your system to this address.
This failure to receive critical security communications, such as password reset links or important service notifications, creates a major security vulnerability for my account. As I cannot reliably verify my identity or receive alerts, I have profound safety concerns about continuing to use this service for a long-term commitment.
⚙️ Usability and Service Reliability Concerns
Before making this long-term investment, I tested the VPS by setting up a Docker environment, which is crucial for my intended use. Unfortunately, I found that the Docker containers I deployed were unable to connect and function normally.
While I take responsibility for my initial hasty decision to commit to three years, these two technical roadblocks—especially the inability to receive critical security emails—have made me realize that the service, in its current state, is not suitable for my needs or offers the security level required for a multi-year investment.
I understand that a 3-year commitment is substantial, and I appeal to your team's understanding and goodwill. I am not requesting this refund on a whim but due to genuine, critical technical issues that directly impact my security and the core usability of the service.
I purchased this service on impulse, and I truly regret the resulting situation for both myself and your team. I sincerely ask for your help and flexibility in approving a full refund, given that these issues surfaced immediately upon attempting to use the service.
Thank you for taking the time to review my request and for your understanding. I look forward to your positive response regarding the cancellation and refund process.
Sincerely,
If the vps had issues, I'd expect an attempt to fix then eventually a refund but it's not clear you reported issues to them or just cancelled.
Next time write your message & translate, skip the gpt. Even bad translations are easier to read.
Thanks. I will do better next time.
email problem? scalper alert.
Thank you for posting the link. My point is that I have asked previously whether I could get a refund when applying for the service cancellation. And I took your service cancellation as an agreement.
No man. If you book a hotel or buy a plane ticket with NO REFUND policy, they will not refund anything if you cancel.
And they will never tell you anything, you cancel, you will lose the room / the ticket and the money.
I am just commenting so I can slack off from work a bit more but their cancellation email is automatic, from WHMCS. You can always cancel immediately or when the contract time ends. Choosing immediate cancellation from there doesn't mean anyone approved your request.
You tell system to cancel it and system cancels it automatically. And that email says this doesn't entitle you to a refund.
WHMCS system won't know GreenCloud's TOS regarding refunds or not. Any provider that uses WHMCS has this server cancellation option, it's not specific to GC.
Maybe you're right from you point of view. But in my own experiences, sometimes asking did work.
That is incorrect. Your first ticket was solely about receiving emails. We never stated that you would receive a refund if you placed a cancellation request for a promotional plan, and you proceeded with the cancellation request directly.
They pointed out the fact that the cancellation did not mean refund in the reply @NDTN posted: https://prnt.sc/9OcAr_6NTqo-
This (automatic) answer offers the possibility to contact them before the cancellation is effective.
I think it's pretty much fair, the support is not going to read a wall of text to check if there is not a special treatment requested among all the bla bla bla.
They also offered to re-create the service for a small fee.
I think you are being unreasonable OP, or delusional. Time to move on.
Can you guys stop with the idiotic analogies, you're making me fucking dumber.
When I put the cancellation request,there was a textbox requiring me to put the reasons inside so I could proceed. That's where I'm putting my cancellation letter in.
For a whole second I thought you were @barbarza and not @barbaros, and you were checking LET in a middle of a life saving surgery or something.
@barbarza is my alter ego's account.
yes but also no refund.
so you got your cancellation as requested, but refund not possible.
nothing wrong so far
Seriously? So when people asked if they can cancel the service and refund the money, you just cancel the service and not returning the money without communication??
Next time, you should Transfer services instead of cancel . Also, you're only eligible for a refund if you can determine the fault lies with the provider, but I see you're regretting your hasty purchase decision.
ask vs initiate, so confirm that it's all "ask"
i want to live where TS lives cause it appears that everything is refundable
clearly stated no refund during order process.
Seriously?