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HostBrr | DirectAdmin & cPanel Hosting/Reseller | 100% NVMe, LiteSpeed | EU, USA, SG! | Upto 50% off

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Comments

  • JasonMJasonM Member

    true. Even my tIckets are well handled here in 12-24 hours or even less. I had asked to whitelist my external vps ip and it was taken care of. even billing tickets were handled within a day. Emergency ticket can be like server gone down. I don't think anything beyond that is emergency that should get repsonse in under 30 mins.

    Thanked by 1labze
  • cAPSLOCKcAPSLOCK Member

    I just want to chime in on this thread.

    VERY VERY happy customer since 2023. The technical service has been flawless. And the customer service WELL above what I should get for the $$ I pay honestly.

    I have not had to put in very many tickets... but they always get answered within 24 hours.

    I find myself paying in ADVANCE. ;) (though I would love it if he would accept plan old BTC. I hate having to deal with ETH.)

    I have recommended Hostbrr to several people. Of all the (many many) hosts I have tried during my addiction to LEB/LET Hostbrr is one of the TWO I consistently recommend.

    Thanked by 1labze
  • PepePepperoniPepePepperoni Member

    Same, I wasn't really expecting much from a cheap shared hosting but the service Hostbrrr provides is exceptional. I haven't really had any issues other than occasional Redis shutdowns that were quickly resolved. Gotta say the service value is way higher than Hostinger lol.

    Thanked by 2labze lovelyserver
  • marcky1120marcky1120 Member

    hmm i ordered a server in SG for WHM reseller but what it got is from canada?

  • labzelabze Member, Patron Provider

    @marcky1120 said:
    hmm i ordered a server in SG for WHM reseller but what it got is from canada?

    You have literally gotten a reply to your ticket in under two minutes. Isn't it enough to reach out just one place?

    Thanked by 3cainyxues jvnadr zejjnt
  • marcky1120marcky1120 Member

    @labze said:

    @marcky1120 said:
    hmm i ordered a server in SG for WHM reseller but what it got is from canada?

    You have literally gotten a reply to your ticket in under two minutes. Isn't it enough to reach out just one place?

    all good.

    Thanked by 1labze
  • shatowolfshatowolf Member
    edited October 2025

    Invoice #: 73036

    Edit : Thanks. its ok now.

  • FritzFritz Veteran

    @labze said:

    @geork said:

    @TimboJones said:

    @geork said:
    Overall, it's not a bad host it's fast and cheap, and I'm more than happy with Hostbrrr. The only downside is the ticket reply times. It takes a lot of hours to get a response or have a problem resolved. I'm writing this because it's the third time I've had the same issue with my account: I can’t upload via FTP. The other two times it was resolved, but only after about 20 hours. I’m not sure what timezone the owner is in, but if it’s a European timezone, then waiting 9 hours for a reply or a simple problem resolution is quite bad. If it’s in the U.S. or another timezone where it’s nighttime, then I understand the time difference explains the delay

    Anything under 24 hours is pretty good. You want faster support? Pay for it.

    would gladly do at hostbrr for faster support responses. It is a good host. But on the other hand it's a quallity issue. Support means you care for your business and customers, so i think it has to be on spot. Not talking here about the random how to questions or idk what. But billing and urgent service regarded questions should be answered asap.

    I always envy the experience others may have had with support from webhosts as it seems like so many people are guaranteed lightning fast responses. As a consumer myself I've had my fair share of support tickets handled from very well established hosts where I've paid 20x the price and still need to wait 12-24 hours for responses, and even longer when considering Contabo. This is even from hosts that claims 24/7 support.

    Of course that shouldn't be the excuse for slow response times, but I'd also say it is the exception rather than the rule. The majority of our tickets are handled well within 12 hours and most (true) emergency tickets within 1-2 hours.

    People are demanding gold for a dime.

    Thanked by 1lovelyserver
  • FahadisticFahadistic Member

    WEBHOSTING25 has refused to work when ordering DA shared. :(

  • labzelabze Member, Patron Provider

    @Fahadistic said:
    WEBHOSTING25 has refused to work when ordering DA shared. :(

    The discount has stopped long ago. Even at standard prices it is amongst the most affordable plans with some of the best hardware :-)

    Thanked by 1zejjnt
  • FahadisticFahadistic Member

    @labze said:
    The discount has stopped long ago. Even at standard prices it is amongst the most affordable plans with some of the best hardware :-)

    I'd very much like to agree with that statement. Very good services in affordable prices.

    Thanked by 1labze
  • braunibrauni Member

    @labze said:

    @Fahadistic said:
    WEBHOSTING25 has refused to work when ordering DA shared. :(

    The discount has stopped long ago. Even at standard prices it is amongst the most affordable plans with some of the best hardware :-)

    Any storage box Germany restocks in sight? 😬

  • labzelabze Member, Patron Provider

    @brauni said:

    @labze said:

    @Fahadistic said:
    WEBHOSTING25 has refused to work when ordering DA shared. :(

    The discount has stopped long ago. Even at standard prices it is amongst the most affordable plans with some of the best hardware :-)

    Any storage box Germany restocks in sight? 😬

    Yes, as soon as we've migrated all clients to the new node it will be restocked.

    Thanked by 3zejjnt lovelyserver brauni
  • zejjntzejjnt Member

    @labze said:

    @brauni said:

    @labze said:

    @Fahadistic said:
    WEBHOSTING25 has refused to work when ordering DA shared. :(

    The discount has stopped long ago. Even at standard prices it is amongst the most affordable plans with some of the best hardware :-)

    Any storage box Germany restocks in sight? 😬

    Yes, as soon as we've migrated all clients to the new node it will be restocked.

    Can we also up our plans to the next tier again? puppy eyes

    Thanked by 1lovelyserver
  • labzelabze Member, Patron Provider

    @zejjnt said:

    @labze said:

    @brauni said:

    @labze said:

    @Fahadistic said:
    WEBHOSTING25 has refused to work when ordering DA shared. :(

    The discount has stopped long ago. Even at standard prices it is amongst the most affordable plans with some of the best hardware :-)

    Any storage box Germany restocks in sight? 😬

    Yes, as soon as we've migrated all clients to the new node it will be restocked.

    Can we also up our plans to the next tier again? puppy eyes

    Of course

    Thanked by 1zejjnt
  • rungkadmenrungkadmen Member

    Hello, I purchased the cPanel 50 plan with a 6-month billing cycle about a week ago and I’m really satisfied with the speed of my WordPress blogs. Is it possible to switch to yearly billing and pay the additional $4?

  • cainyxuescainyxues Member

    @rungkadmen said:
    Hello, I purchased the cPanel 50 plan with a 6-month billing cycle about a week ago and I’m really satisfied with the speed of my WordPress blogs. Is it possible to switch to yearly billing and pay the additional $4?

    open a ticket and he'll do that for you :+1:

    Thanked by 1zejjnt
  • bias13bias13 Member

    @labze Germay Cpanel have problem?
    I've been having 40-50 minute falls almost every day for the last month.

  • sharpnelsharpnel Member

    @bias13 said:
    @labze Germay Cpanel have problem?
    I've been having 40-50 minute falls almost every day for the last month.

    same here but I've Singapore cpanel plan, I believe someone abused phpMyAdmin, there are tons of questions every second. it literally crashes every 3-4 hours sometimes won't even last a day of uptime.

  • labzelabze Member, Patron Provider

    @bias13 said:
    @labze Germay Cpanel have problem?
    I've been having 40-50 minute falls almost every day for the last month.

    That doesn't sound right. We've had a few days with outages. It should be resolved now.

    If you had outages for a month then please open a ticket because then you are having entirely different issues than what we've seen.

    @sharpnel said:

    @bias13 said:
    @labze Germay Cpanel have problem?
    I've been having 40-50 minute falls almost every day for the last month.

    same here but I've Singapore cpanel plan, I believe someone abused phpMyAdmin, there are tons of questions every second. it literally crashes every 3-4 hours sometimes won't even last a day of uptime.

    This has also been resolved. A client database was fucking up the MySQL server.

  • bias13bias13 Member

    @labze said:

    @bias13 said:
    @labze Germay Cpanel have problem?
    I've been having 40-50 minute falls almost every day for the last month.

    That doesn't sound right. We've had a few days with outages. It should be resolved now.

    If you had outages for a month then please open a ticket because then you are having entirely different issues than what we've seen.

    @sharpnel said:

    @bias13 said:
    @labze Germay Cpanel have problem?
    I've been having 40-50 minute falls almost every day for the last month.

    same here but I've Singapore cpanel plan, I believe someone abused phpMyAdmin, there are tons of questions every second. it literally crashes every 3-4 hours sometimes won't even last a day of uptime.

    This has also been resolved. A client database was fucking up the MySQL server.

    It seems to be resolved now.
    I've had several outages in the last two weeks.
    At least 10 outages, some lasting a few minutes, others about 40 minutes.

  • labzelabze Member, Patron Provider

    @bias13 said:

    @labze said:

    @bias13 said:
    @labze Germay Cpanel have problem?
    I've been having 40-50 minute falls almost every day for the last month.

    That doesn't sound right. We've had a few days with outages. It should be resolved now.

    If you had outages for a month then please open a ticket because then you are having entirely different issues than what we've seen.

    @sharpnel said:

    @bias13 said:
    @labze Germay Cpanel have problem?
    I've been having 40-50 minute falls almost every day for the last month.

    same here but I've Singapore cpanel plan, I believe someone abused phpMyAdmin, there are tons of questions every second. it literally crashes every 3-4 hours sometimes won't even last a day of uptime.

    This has also been resolved. A client database was fucking up the MySQL server.

    It seems to be resolved now.
    I've had several outages in the last two weeks.
    At least 10 outages, some lasting a few minutes, others about 40 minutes.

    It's not something I've caught on any monitors. With such issues don't hesitate to open a ticket so we can look into it. It may be a issue isolated for you or may be for all. My monitors only reported the few outages within the last few days and also only those I've seen tickets on.

    Thanked by 1sharpnel
  • nomoretearsnomoretears Member

    Do you secure data on the storage boxes with raid or backups?

  • labzelabze Member, Patron Provider
    edited November 2025

    @nomoretears said:
    Do you secure data on the storage boxes with raid or backups?

    Storageboxes use RAID-60. It can withstand up to 6 simultaneous drive failures without data loss, and disks are hot-swappable so any potential disk failure won't result in downtime.

    Thanked by 10cainyxues ehab JohnFilch123 nagasaki_castella BasToTheMax COLBYLICIOUS k4zz sh97 admax zejjnt
  • vitobottavitobotta Member

    Just ordered a 2TB storage box for backups. Awesome pricing :)

  • vitobottavitobotta Member

    QQ, how long does it usually take for the activation of the service after payment?

  • waeowswaeows Member

    Am intending to get directadmin reseller shared hosting, can I have the IP for Singapore?

  • lycheelylylycheelyly Member

    nice deal

  • vitobottavitobotta Member

    I stopped using the storage box and I am going to cancel it. Performance is VERY bad even for backups.

    Thanked by 2COLBYLICIOUS fitkoh
  • koalalovekoalalove Member

    What's your bf promotion plan？

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