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The 13th anniversary Hong Kong VPS purchased from hosthatch has been down for 7 days.

13

Comments

  • jameszhaojameszhao Member
    edited August 2025

    It has not been restored since July 25th. How do your service personnel handle this situation? Please come out and explain. @hosthatch

  • xaocxaoc Member

    Is there a console you could use to connect to the VM? Maybe a VNC? That would tell you if it's a network issue or something else.

    Thanked by 1pepa65
  • jameszhaojameszhao Member

    @xaoc said:
    Is there a console you could use to connect to the VM? Maybe a VNC? That would tell you if it's a network issue or something else.

    VNC prompts unable to connect

  • jameszhaojameszhao Member

    @xaoc said:
    Is there a console you could use to connect to the VM? Maybe a VNC? That would tell you if it's a network issue or something else.

  • jameszhaojameszhao Member

    Thanked by 1pepa65
  • jameszhaojameszhao Member

    The ticket was submitted two weeks ago and the issue has not been resolved yet.

    Thanked by 1pepa65
  • JabJabJabJab Member

    @JabJab said:

    @jameszhao said: I have opened many emergency tickets

    and this is probably a reason why yours emergency tickets are no longer emergency tickets :-D

    Just reposting OP screenshot of tickets. For the lulz, for the context, for the MJJs.
    https://i.imgur.com/j2Cl6K4.png

    On the actual on topic post:

    @hosthatch what the actual fuck is happening there? Wake up?

    Thanked by 1plumberg
  • pepa65pepa65 Member

    Even for a promotional product, I never expected that a VPS would take more than seven days to resolve.

    This is the kind of thing that happens on Virmach, as a matter of fact it is happening right now with one of my VPSs. It was/is cheap, but still not nice to lose 4 months of service (a third of the yearly price) because that server will probably never come back. At least expect Hosthatch to compensate you.

  • pepa65pepa65 Member

    @jameszhao said: the issue has not been resolved yet

    I can imagine a support guy being faced with this list of titles is not going to happily dive into any issue though...

  • zedzed Member

    reads like a virmach thread.

    Thanked by 3borkedascii satorik tentor
  • bdlbdl Member

    @pepa65 said:

    @jameszhao said: the issue has not been resolved yet

    I can imagine a support guy being faced with this list of titles is not going to happily dive into any issue though...

    hello why hello why why why hello :wink:

  • johndeo983johndeo983 Member

    Well known scam

  • ArirangArirang Member

    I'm sorry for your lost.

    Mine is stable over 1 year. What a lucky.

    # uptime
 10:59:54 up 458 days
  • ChocowebChocoweb Member

    Same nvme17hkg, went down multiple times in July, but it has been up continuously for about 8 days

  • DazzleDazzle Member

    https://www.google.com/search?q=site:lowendtalk.com+hosthatch+support

  • xvpsxvps Member

    Fun Fact: Dinosaurs Went Extinct Waiting for HostHatch Support

    Sent a support request to hosthatch and somehow ended up in a black hole where time moves slower. By the time I get a response, my grandkids will be old enough to open their own tickets
    btw:No discount for original purchase price

    Source: https://lowendtalk.com/discussion/202310/fun-fact-dinosaurs-went-extinct-waiting-for-hosthatch-support

    You will get this reply next monday:

    @hosthatch said:
    I'm sorry for how this was handled, we're still working through an earlier backlog.

    HostHatch always has issues with their homemade panel, servers that are down, and a long backlog of support tickets that are simply ignored.

    Do yourself a favor and move on to a more stable provider.

  • jameszhaojameszhao Member

    This service is very frustrating

  • TimboJonesTimboJones Member

    @pepa65 said:

    Even for a promotional product, I never expected that a VPS would take more than seven days to resolve.

    This is the kind of thing that happens on Virmach, as a matter of fact it is happening right now with one of my VPSs. It was/is cheap, but still not nice to lose 4 months of service (a third of the yearly price) because that server will probably never come back. At least expect Hosthatch to compensate you.

    Virmach still exists? Well, that's a bet I would have lost. They must target the most patient, chillest customers in the world.

  • ChocowebChocoweb Member

    This time my HK Compute is completely down.
    No more chance to manually start.
    I hope they can reply my ticket within 30 days.

  • vastness4594vastness4594 Member

    @Chocoweb said: This time my HK Compute is completely down.

    Yep mine also has also gone down for more than 35 minutes. Let's see how long until it comes back up again...

  • vastness4594vastness4594 Member

    And it's up again. Downtime 44 minutes.
    Seriously though, out of all these 6 servers I have with HostHatch, the one that keeps going down is the Hong Kong one. I think the infra there is just somehow worse than the rest.

    Thanked by 1Chocoweb
  • openidopenid Member

    sounds bad

  • jndjnd Member

    I also had 46 minute downtime and before that 26 minutes on July 30th. I don't remember any long term issues.

    Thanked by 1Chocoweb
  • networknetwork Member

    Is the problem only in their Hong Kong located servers? I bought a 3 year deal from them in NYC and so far it's running well but not sure if I will regret it later.

    Thanked by 1Chocoweb
  • ChocowebChocoweb Member 
    Hi there,


Your server was part of a scheduled maintenance on the host node, which involved your VM being safely shut down and powered back on after completion of the maintenance. This maintenance window was to address issues on the host node, which should now be permanently resolved.


An email was sent to you in advance regarding this scheduled maintenance with all the relevant details.


Should you have any other concerns or queries, please let us know.


Best Regards,
Ivan T
HostHatch Support

    Anyone received that email in advance?

    I am unable to confirm that though.

    So now they say that the issue is permanently resolved. :)

  • CybrCybr Member

    My HostHatch servers in Hong Kong have had very little downtime over the past 5 and a half years (same goes for their other locations).

    Slow support has always been expected with their promotional offers, margins are slim so you're not paying for support.

    Thanked by 1Chocoweb
  • jameszhaojameszhao Member

    It has been 18 days since the VPS went down on the 25th of last month, and it still hasn't been restored. I really can't understand why the service is like this. Even if it's a promotional product, they should still fix the problem.

  • FubukiboxFubukibox Member

    At this point i would suggest getting a different vps from a different vps provider then still relying on the same vps server that is down. who knows if that vps server is going to be "online" in the future.

  • LexLex Member
    edited August 2025

    @bobert said: And I never bought promotional packages from them, everything was full price. So the excuse that "you bought a deal so you get no support" is invalid.

    Yep, very similar experience here, I had both premium and lowend products, both received the same (not great, not terrible) support.

  • MaxTakebaMaxTakeba Member

    So um...

    2406:ef80:4::/48 is not visible to anyone so anyone with IPv6 configured in Tokyo no longer has working IPv6 in and out.

    This is not a great month for them.
    Have raised a ticket to inform them(but they likely already knew).

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