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Thank you Dustinc. Thank you for your DM. I must appreciate the personal touch. This shows your care for every customer. Kudos.
He was so helpful on giving me a DE reseller on the new server along with a 3 months free extension. My SG reseller had a $8 premium which is reduced due to location change. Perfectly honouring the old pricing, number of cpanel accounts etc.
I will be testing it for a few days and update here.
Hi @Intelpentiumm -- Woot woot, glad to hear it, and always happy to help
For anyone curious, our next-gen shared/reseller hosting platform is immediately available for new orders across Los Angeles, France, Germany, and Singapore (though in @Intelpentiumm’s case, Germany ended up offering the best latency to his particular region, so he ended up going with that instead). We always recommend testing latency with our test IPs, as it helps determine which datacenter location best fits your needs. The general rule of thumb is: the lower the latency to you (or to the majority of your audience), the better.
That said, it doesn’t hurt to diversify either (we do have quite a few resellers and clients who deploy across multiple locations with us), allowing them to better target different markets/audiences.
Hope you enjoy the enhanced performance on the new Ryzen + NVMe hardware, looking forward to hearing how it holds up after some use!
wow nice to know about the upgrades to Ryzen and NVMe.
earlier i had to migrate 2 clients from racknerd as had reseller plans were hitting 1CPU limit. These days wordpress sites, even if cached on cloudflare and server-side using a plugin like litespeed or other may hit CPU due the fact of those heavy site builders like Elementor, Astra, usage. I sadly had to migrate those two client to another low end provider having 2 CPU, 2GB RAM plan. i hope some day racknerd will consider something like:
that will really be beneficial. as always rackenerd support rocks and is super quick but if the LVE features are bit boosted it can help cpu-heavy sites too!
@JasonM the legenddd -- good to hear from you
Yep, with how dynamic and feature-rich today’s WordPress setups have become, we completely understood the need for more horsepower, which is one of the reasons why we went all-in on upgrading the core of our platform.
With Ryzen 7950X, Gen4 NVMe, and CloudLinux OS 9 as the new standard, users on the next-gen platform are already noticing things feel smoother and more responsive. Just yesterday, in fact, a client reached out asking to revert their previously upgraded LVE limits -- after moving to the next-gen platform, as they found the default resources more than sufficient and wanted to save on the extras.
For those with heavier workloads, we still offer flexibility to selectively upgrade LVE per cPanel account, but overall, the raw performance boost from the underlying hardware should translate to noticeable gains across day to day usage and responsiveness.
For the most part, I would expect most CloudLinux 7 servers to be fully retired/migrated within the next 3 months or less, and CloudLinux 8 servers to be fully phased out within the next 6 months or so (across all locations). This is a fairly informal update for now, but more detailed information will be shared soon in an official blog post as we continue progressing with the project/rollout. Quite a bit of hardware is currently in transit to various locations, with some batches already being installed and brought online, so things are definitely moving on all fronts right now
P.S. We sincerely appreciate the positive feedback regarding your experience with our support team, that truly means a lot. Nowadays, with many companies cutting back on staffing costs in favor of AI, we’re taking a different route -- expanding our team and continuing to hire, because we believe in keeping that real human touch. Nothing beats being able to reach an actual human employee on the other end of the line, when you open a ticket. Our team is truly passionate about what they do, and we work hard everyday to deliver reliable service and responsive support to our customers. All the points I shared in this interview from two years ago on LowEndBox, still hold true to this day: https://lowendbox.com/blog/interview-with-racknerd-ceo-dustin-cisneros-the-importance-of-human-interaction-in-customer-service/ 💪
They have C class bans on almost every RBL.
Even if you do nothing wrong, you are basically operating in the hood and suffer by association.
Apart from that, the support is quite fast and to the point.
Where this can meet the customers?
Hi @MiMi -- Thank You for your comment, I'm happy to help look into this.
Reviewing your LET profile, I noticed that you had also created another thread on LET not too long ago:
https://lowendtalk.com/discussion/207275/need-a-clean-ipv4-for-personal-usage-not-blocked-by-google-youtube (where you mentioned your use-case was downloading/scraping YouTube/Google via yt-dlp)
As some LET members, like @tototo, pointed out -- Google (which also owns YouTube) is smart enough to detect automated scraping behavior regardless of IP reputation (but I will say, does also have a tendency to blanket captcha datacenter related ASN's/traffic at times). In fact, similar blocking symptoms can occur even on a residential IP, or on your own home internet, purely based on how the traffic behaves. There should really be zero correlation between RBL/email, and your mentioned use-case of YouTube/Google, they operate on two completely different mechanisms.
We do our very best to maintain a clean network, and go far beyond what most providers of similar size typically do, including having a dedicated abuse department staffed by full-time employees (not just automated systems), actual humans/employees who actively review, respond to, and relay abuse complaints. I can go into more detail on that if desired, but to be frank, I don’t think that part is even relevant here -- based on the thread you created and your use-case being centered around downloading/scraping YouTube/Google. When it comes to Google, it’s not a matter of if but when -- especially nowadays with AI in the mix, they’re going to know when the behavior is non-human. There’s only so much you can do to get around it, and even if you manage to, it’s not going to be a long-term solution.
That said, if you'd like to try a different datacenter location of ours, just open a ticket or reach out to me directly, and we’re always happy to accommodate relocation requests. Though with this particular use-case, switching providers or locations may not help much either, as when it comes to Google/YouTube, it’s the behavior that gets flagged more than anything else.
Appreciate the kind words about our support -- we always strive to be responsive and as helpful as possible, doing everything within our control to assist. I’ll be sure to pass your feedback along to the rest of our support team as well. If there’s anything I can help with, just let me know
Hi @ChaoscripT -- I just addressed this above, but to summarize, the earlier comment seems to have stemmed from a Google/YouTube-related issue, not something tied to RBLs or email delivery.
In your case, I believe you’re on our shared/reseller hosting, and when it comes to email, you’re in good hands. Email deliverability is a science (and arguably a full-time job in itself), which is why we leverage Mail.Baby as our outbound relay across all of our shared/reseller hosting environments. This setup helps ensure your emails reach the inbox, and in the extremely rare event any issue comes up, we’re here and ready to assist. We’ve been utilizing Mail.Baby across our shared/reseller hosting platform since early 2021, so coming up on 5 years now. Throughout that time, we've had the pleasure of working with Mike and John over there, and they’ve consistently been very helpful whenever an escalation was necessary. That said, it’s quite rare we’ve ever had to loop them in or contact them for any help, which really goes to show how stable the setup has been
Thanks for reply Dustin.
Hi @ChaoscripT -- You’re very welcome!
Hope you’re enjoying our next-generation shared/reseller hosting platform. We’ve put a lot of effort into making it fast and stable. If you ever need anything or have questions down the road, just let me know, always happy to help
I previously had a VPS with Racknerd, and I must say their service was excellent — truly one of the best in terms of performance and pricing. I recently reached out to them again regarding a new server requirement and had chat with Dustnic . He was incredibly polite, professional, and offered very competitive pricing. Highly recommend them if you're looking for reliable and affordable server solutions.
Hi @SadaoMaou -- Thank You for sharing your experiences with RackNerd, we truly appreciate it!
It was a pleasure chatting with you again
We work hard behind the scenes to deliver performance, reliability, and an overall excellent value, and seeing it recognized like this truly motivates us to keep pushing forward.
If you ever need anything else, just say the word, always happy to assist anytime 👊
This isn't an issue of UTR vs Hetrix. We can confirm every outage we've seen. I appreciate the additional information, though, and I'm looking forward to migrating (hopefully soon!) to this new platform and potentially expanding our reseller presence if performance meets our expectations.
On a personal note, I appreciate your engagement here... good, bad or indifferent, it's good to see owners getting involved in the community and addressing issues the community brings forth. Thanks for being a good guy.
Hi @ItsGermy -- Thanks again for the solid feedback and for the kind words, that doesn’t go unnoticed! I've personally been part of this amazing community for over a decade myself, so I sincerely enjoy being involved and doing what I can to contribute. Always good to have open conversations like this.
If desired, happy to review/compare logs together to get a clearer picture of what you’re seeing -- even if just for visibility’s sake. That said, with the next-gen platform already rolling out in LA (some accounts have already been migrated as of this writing), the remaining previous-gen nodes are on track to be fully retired within the next ~3 months. Might make sense to hold off for now before diving too deep, but totally up to you. This week, 6 more servers are being brought online in LA, with another batch of 6 scheduled for later this month, etc. We’re taking a phased approach of a small handful of servers at a time, so we can dedicate the right attention and resources to each step, with our certified cPanel sysadmins leading the charge. So far it’s been smooth sailing, with most migrations completed without the end-user experiencing any downtime. On a related note, 2 more next-gen servers are also being turned up in Singapore this week (we’re moving as quickly as we can there, factoring in hardware availability as we’re sourcing inventory from a local vendor to avoid having to wait on customs clearance). In short, progress on this next-gen upgrade project is happening across the board at every location, but LA is definitely going to be the one seeing the most significant progress this month, based on inventory.
Still, if it turns out to be something isolated, I’m happy to take a closer look anytime. Whether now or post-migration, we’ll make sure you’re in good hands. Just reach out anytime
OK. I have to clarify this. I'm not doing intensive scraping via yt-dlp.
In fact I've had this system for several years at a different VM in a different provider and was never banned, like at all.
And yes, you do have multiple class C bans on RBLs. This is just fact.
Does google use this information? They'd be idiots if they didn't. The fact is that my IP was "tainted" with google from my very first attempt to use it. Both on the console and browser.
It's one thing to ask for a captcha (they do do this quite often) but with this IP it refuses even that, only accepting an actual login.
I'm sure you can see the diference.
Having said that, the reason why I changed is that the support I was (and am) getting at the other provider was in my opinion really bad and racknerd does seem to have much better support, but in terms of IP reputation not really.
So, like everything in life, it's a trade off.
I have one service with them , never needed to contact them
Been using for 2 years now. No complain
I've been using it for approximately 8 months. Even though it's a $10/year BF vps, had no downtime.
for me, racknerd is almost 99.999% uptime. fast response, fast tickets.
all nice, no worries. just not ipv6 yet in some vps.
but is a great provider.
Great Network uptime.
I have NY but CPU is definitely showing it's age but never see Steal, or much IO Wait.
Intel(R) Xeon(R) CPU E5-2680 v2 @ 2.80GHzDisk speeds aren't bad, average of 240 MB/s.
Would give you a full yabs but that takes about an hr to complete due to the aging CPU's.
If the question is if they are performant then Not really.
Now if the question is if they are reliable my answer is that they definitely are.
You're absolutely right, there's always going to be trade-offs, and in this case, there's only so much we can control on what Google does, and doesn't. Afterall, that's what Google does, you can always expect sudden, and uncontrolled changes. I will say, we've seen more positive ones recently.
In terms of abuse, and listings - in general they can/will happen, and we'll always do our best in handling. If there's an alternative we can offer, we will. So case-by-case, I'm happy to review just send me an e-mail [email protected].
Love this! And on the other side, we'd also like to hear from you too! Glad we get to hear the good news though 👊
Thanks for trusting RackNerd with your business!
Awesome, awesome, awesome! Love this. Glad our team has been treating you right 👊
Let's goooo! Awesome to hear this, just as it should be too! Happy to hear RackNerd has been amazing!
I will say, in the rare events that the opposite happens, we're here ready to help and always transparent with a public status page too.
Thank You for the solid feedback, and support! We sincerely appreciate your business! We understand support is a big thing, so we're always here helping where we can too! A little bit of additional IPv6 in more locations wouldn't hurt, I'm with you on that 👊
That's amazing! Awesome, lovely performance! We appreciate you!
In regards to age, you're right, but that's what this is all about: performance that achieves what you're looking for on hardware that has captured CAPEX thus passing the savings to you! In the event you need more, we have that too! That's the beauty, fully customizable solutions.
Bit late to the thread... But yeah, solid, stable cheap. Not the best but solid and good support.
I've been using their service for about 2 years. They provided satisfying service and support in every aspect, from technical to financial, which I had issues with, at a price that I've not seen yet. Now I want to thank everyone on the RackNerd team. Please keep this level up for us. I'm upset about why you are no longer providing the France location! It is awesome. Please bring it back or at least one EU location. 5 Stars for You.
Just buy VPS, start is ok
Racknerd is for nerds. I’m a nerd.