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Comments on Cranemail?

13

Comments

  • taizitaizi Member

    @Francisco said:

    @taizi said:
    spamexpert still has some issue,i need to login the console to make sure mail are delivered,or I have to check mail in spamexpert console.

    If it quarantines an email you should get scout reports 3 times a day with removal links.

    Francisco

    no quarantines,I already whitelised sender domain,but sometimes it still delayed(3-5mins,and happened a few times in a month,but no delay in June so far)

  • Motion3549Motion3549 Member

    @nameserver said:
    Everything worked great, quality with good support.

    But now I am having some serious issue going on (I have a ticket in process trying to solve this but worth mentioning this issue)

    Problem is almost every single email is getting rejected, even emails from NameCrane. Haven't touched any of the settings. Hope support will help out soon.

    New domain?

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @taizi said:

    @Francisco said:

    @taizi said:
    spamexpert still has some issue,i need to login the console to make sure mail are delivered,or I have to check mail in spamexpert console.

    If it quarantines an email you should get scout reports 3 times a day with removal links.

    Francisco

    no quarantines,I already whitelised sender domain,but sometimes it still delayed(3-5mins,and happened a few times in a month,but no delay in June so far)

    Ok.

    Thats something I have a potential fix for I just haven’t applied it to all domains :) I’ll see if I can kick it off this weekend.

    Francisco

    Thanked by 1taizi
  • vincentczbvincentczb Member

    @vitobotta said:
    To be honest I switched back to self hosted Mailcow just because I didn't like much the SmarterMail software, or whatever it's called. Also I didn't like the formats when you export contacts and calendars. It's weird. But besides this I like the service more than MXroute personally.

    I guess I won't use their software, but using the imap mail service instead, I have another mail software to use, so just wondering how it is for email delivery.

  • nameservernameserver Member
    edited June 2025

    @Francisco said:

    @nameserver said:
    Everything worked great, quality with good support.

    But now I am having some serious issue going on (I have a ticket in process trying to solve this but worth mentioning this issue)

    Problem is almost every single email is getting rejected, even emails from NameCrane. Haven't touched any of the settings. Hope support will help out soon.

    What’s the ticket id?

    Did you have the domain in shared and then moved it to cranemail? Or maybe you moved from us to eu?

    Francisco

    I did move from us to eu.

    Ticket CRANE-12414, support told me the solution is to whitelist all email sender address and I replied this is not possible as I can’t possibly add every address I’ve ever received or will receive to my whitelist, as the system is rejecting a lot of new senders.

    Then my ticket got closed.

  • edipedip Member

    I've been using CraneMail for 3-4 months now. Nothing to complain about email, everything just works.
    I bought the service for webdisk though, rclone was eeh for a few months but @Francisco and cats worked their asses off (while I was being Karen about it, sorry) and made it top notch. Rclone still have its issues but ftps is working rock solid.

  • nameservernameserver Member
    edited June 2025

    @Francisco said:

    @nameserver said:
    Everything worked great, quality with good support.

    But now I am having some serious issue going on (I have a ticket in process trying to solve this but worth mentioning this issue)

    Problem is almost every single email is getting rejected, even emails from NameCrane. Haven't touched any of the settings. Hope support will help out soon.

    What’s the ticket id?

    Did you have the domain in shared and then moved it to cranemail? Or maybe you moved from us to eu?

    Francisco

    Update: problem solved, caused by a destination server apparently been set wrong.

    Support is good but can be improved, with the fact that they closed the ticket without responding.

    I think when getting support the respond should to be formal, for example this is some of the response in ticket

    Nevertheless, again if u have spamexperts enabled then u shud NOT....
    ...that alone shud fix most of ur issues.
    Always a pleasure. I wud really appreciate if u cud...
    Yes u r right...

    Maybe so it's more professional and it's kind of hard to read when people don't have English as their first language...

    Overall GREAT support, identified and fixed my problem fast.

    CraneMail for me now is working well and without any delay, and price wise this is totally worth it. <3 <3 <3
    I am considering of moving all my web hosting and mail hosting to namecrane in the future.

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @edip said:
    I've been using CraneMail for 3-4 months now. Nothing to complain about email, everything just works.
    I bought the service for webdisk though, rclone was eeh for a few months but @Francisco and cats worked their asses off (while I was being Karen about it, sorry) and made it top notch. Rclone still have its issues but ftps is working rock solid.

    To quote your signature:

    Sometimes it is all uphill!

    Francisco

    Thanked by 3COLBYLICIOUS edip ethanblake87
  • job0121job0121 Member

    @Francisco
    Nice web interface for email. However, the mail folder sharing feature does not seem to get properly implemented under IMAP.

    I did try to share a mail folder to a user. The user could see the shared folder via web interface but not via IMAP client. Seems like the IMAP server does not have 'ACL' working. I hope I am wrong here. Please advice on how to view shared mail folder via IMAP:

    * OK IMAP4rev1 SmarterMail
A1 login ....@.... pass...
A1 OK [CAPABILITY IMAP4rev1 AUTH=CRAM-MD5 AUTH=NTLM AUTH=PLAIN SASL-IR UTF8=ACCEPT UIDPLUS QUOTA MOVE XLIST CHILDREN ENABLE CONDSTORE X-SM-TAGS IDLE] LOGIN completed
A2 CAPABILITY
* CAPABILITY IMAP4rev1 AUTH=CRAM-MD5 AUTH=NTLM AUTH=PLAIN SASL-IR UTF8=ACCEPT UIDPLUS QUOTA MOVE XLIST CHILDREN ENABLE CONDSTORE X-SM-TAGS IDLE
A2 OK CAPABILITY completed
A3 LIST "" "*"
* LIST (\Marked \HasNoChildren \INBOX) "/" "INBOX"
* LIST (\Marked \HasNoChildren \Trash) "/" "Deleted Items"
* LIST (\Marked \HasNoChildren \Sent) "/" "Sent Items"
* LIST (\Marked \HasNoChildren \Junk) "/" "Junk E-Mail"
* LIST (\Marked \HasNoChildren \Drafts) "/" "Drafts"
A3 OK LIST completed
A4 GETACL INBOX
A4 BAD Command does not exist or is not implemented
  • FranciscoFrancisco Top Host, Host Rep, Veteran
    edited June 2025

    @job0121 said:
    @Francisco
    Nice web interface for email. However, the mail folder sharing feature does not seem to get properly implemented under IMAP.

    I did try to share a mail folder to a user. The user could see the shared folder via web interface but not via IMAP client. Seems like the IMAP server does not have 'ACL' working. I hope I am wrong here. Please advice on how to view shared mail folder via IMAP:

    * OK IMAP4rev1 SmarterMail
A1 login ....@.... pass...
A1 OK [CAPABILITY IMAP4rev1 AUTH=CRAM-MD5 AUTH=NTLM AUTH=PLAIN SASL-IR UTF8=ACCEPT UIDPLUS QUOTA MOVE XLIST CHILDREN ENABLE CONDSTORE X-SM-TAGS IDLE] LOGIN completed
A2 CAPABILITY
* CAPABILITY IMAP4rev1 AUTH=CRAM-MD5 AUTH=NTLM AUTH=PLAIN SASL-IR UTF8=ACCEPT UIDPLUS QUOTA MOVE XLIST CHILDREN ENABLE CONDSTORE X-SM-TAGS IDLE
A2 OK CAPABILITY completed
A3 LIST "" "*"
* LIST (\Marked \HasNoChildren \INBOX) "/" "INBOX"
* LIST (\Marked \HasNoChildren \Trash) "/" "Deleted Items"
* LIST (\Marked \HasNoChildren \Sent) "/" "Sent Items"
* LIST (\Marked \HasNoChildren \Junk) "/" "Junk E-Mail"
* LIST (\Marked \HasNoChildren \Drafts) "/" "Drafts"
A3 OK LIST completed
A4 GETACL INBOX
A4 BAD Command does not exist or is not implemented

    Why dont you use exchange mode…? Why suffer with imap?

    Francisco

  • job0121job0121 Member

    @Francisco good question! Please suggest a few email clients which supports folder sharing feature which runs on Android and/or Apple iPhones. Thank you in advance. (I have tried a few which supports EWS but could not get them to show shared folders.

  • IntelpentiummIntelpentiumm Member

    @job0121 said:
    @Francisco good question! Please suggest a few email clients which supports folder sharing feature which runs on Android and/or Apple iPhones. Thank you in advance. (I have tried a few which supports EWS but could not get them to show shared folders.

    The default Gmail app in my Android phone supports it. Just enter username and password and go! No need to configure incoming, outgoing etc. Only thing to note is the number of days to sync. If no mails in recent times, it will be blank. To show older mails, you have to set the period of sync accordingly.

  • arifurarifur Member

    I use both MxRoute and Namecrane for email. I also transferred one of my client to Namecrane DA hosting. So far I had no major issues. The only issue I had with namecrane was, paying using paypal which had different email than my Namecrane account email. Btw I have different emails for paypal,hosting, business and personal. Twice I made payment and Namecrane support changed my account email to paypal email, both time. I contacted support but they did not want change it back. I contacted Francisco, later it was resolved. Just minor inconveniences which is no big deal. I never had this issue with any other provider so far. I know this is for fraud protection, but maybe having a whitelist is a good idea.

    Thanked by 2COLBYLICIOUS vincentczb
  • job0121job0121 Member

    I have just tried Gmail app on my phone and yes, it seems to support EWS. However, I cannot see any remote shared folders. If you can see the remote shared folder in Gmail app do let me know instructions on how to subscribe to remote shared folder which has been shared by another user via the cranemail webmail interface.

    To clarify the requirement, I am looking for a mobile phone app which can access shared email via cranemail server. Thank you in advance.

    @Intelpentiumm said:

    @job0121 said:
    @Francisco good question! Please suggest a few email clients which supports folder sharing feature which runs on Android and/or Apple iPhones. Thank you in advance. (I have tried a few which supports EWS but could not get them to show shared folders.

    The default Gmail app in my Android phone supports it. Just enter username and password and go! No need to configure incoming, outgoing etc. Only thing to note is the number of days to sync. If no mails in recent times, it will be blank. To show older mails, you have to set the period of sync accordingly.

  • RoboduckRoboduck Member
    edited June 2025

    is cranemail compliant to eu data laws (on the eu servers ofc)?
    do they have a lifetime plan with unlimited domains?
    iirc mxroute has this feature with unlimited domains

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @Roboduck said:
    is cranemail compliant to eu data laws (on the eu servers ofc)?
    do they have a lifetime plan with unlimited domains?
    iirc mxroute has this feature with unlimited domains

    We don’t do unlimited domains at this time.

    As for EU, what would you like to know?

    Francisco

  • MannDudeMannDude Patron Provider, Veteran

    @Francisco said:
    Would people like to have a roundcube interface for webmail only then? I could likely spin up https://rc.workspace.org and it'll just talk IMAP to the SM. It won't have calendars and contacts (maybe i could?) but would that solve some annoyance?

    Jesus, yes. Please.

    SmarterMail or whatever is pretty but RoundCube is easy and familiar.

  • the_doctorthe_doctor Member
    edited June 2025

    @MannDude said:

    @Francisco said:
    Would people like to have a roundcube interface for webmail only then? I could likely spin up https://rc.workspace.org and it'll just talk IMAP to the SM. It won't have calendars and contacts (maybe i could?) but would that solve some annoyance?

    Jesus, yes. Please.

    SmarterMail or whatever is pretty but RoundCube is easy and familiar.

    Don't know how I missed this one! Yes, RoundCube please!!

    And please enable enigma plugin! Just be careful with permissions on key stores.

    Thanked by 1MannDude
  • MannDudeMannDude Patron Provider, Veteran

    @the_doctor said:

    @MannDude said:

    @Francisco said:
    Would people like to have a roundcube interface for webmail only then? I could likely spin up https://rc.workspace.org and it'll just talk IMAP to the SM. It won't have calendars and contacts (maybe i could?) but would that solve some annoyance?

    Jesus, yes. Please.

    SmarterMail or whatever is pretty but RoundCube is easy and familiar.

    Don't know how I missed this one! Yes, RoundCube please!!

    And please enable enigma plugin! Just be careful with permissions on key stores.

    Yes, enigma.

    When I was still working on MyPrivateInbox, I was experimenting with some different keystore setups.

    Thanked by 1the_doctor
  • the_doctorthe_doctor Member

    @MannDude said:
    When I was still working on MyPrivateInbox, I was experimenting with some different keystore setups.

    If you have any best practises would be cool to hear/read. :)

  • FranciscoFrancisco Top Host, Host Rep, Veteran
    edited June 2025

    @the_doctor said:
    If you have any best practises would be cool to hear/read.

    Don't allow unprotected keys for one :) That's the enigma default, so you'd have to intentionally allow unencrypted keys.

    Past that, make sure the keys aren't web readable (or store them in SQL I guess).

    I'm actively talking to the guys at the moment. The thought right now would be that workspace.org would get roundcube in the drop down, and it'd point to roundcube-.workspace.org, with a roundcube instance running in each cranemail POP.

    I'm not sure if we should allow direct access to https://roundcube-[region].workspace.org. If I only allow workspace.org, then it'd mean the 2FA set inside of Smartermail would be honored. If I allow direct access, then someone would have to use their IMAP APP password.

    Having an install per region should also calm some of the EU concerns.

    Actually, I think that answers it. I think disabling direct login is best. It means people won't be able to brand the roundcube URL, but, it'd be whitelabeled at least.

    Francisco

    Thanked by 2eb1995 the_doctor
  • FranciscoFrancisco Top Host, Host Rep, Veteran

    For those playing from home:

    https://roundcube-us.workspace.org/

    Very 'beta' still. It only points to us1, but you can login, read your emails, setup PGP if that's your thing (please do and let me know!). You would use your IMAP password for now if you're using 2FA.

    I'll likely order the roundcube plus addons like multibox, skins, and calendar.

    I have most of the SSO plugin done. Once I roll it out you can login to https://workspace.org, pick roundcube from the dropdown, and go. This means it'll work with Smartermail's 2FA, meaning we don't need to enable the 2FA plugin in RC+.

    I'm still deciding if I want to leave the Login page visible or force a redirect to workspace.org. I kinda like the idea of not allowing direct logins, but I know someones going to complain that they want to put their own whitelabel domain over top.

    Francisco

    Thanked by 6ipguru nghialele suut surihost the_doctor dev077
  • Motion3549Motion3549 Member

    I welcome any improvements with full documentation from day one.

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @Motion3549 said: I welcome any improvements with full documentation from day one.

    Fair :) Mike's been working on some of that and we'll work to add more.

    I've made Roundcube available on the workspace.org page for the US servers for now. I'll clone the install in the morning over to the EU.

    I'll get some RC+ (multibox) and some others going too.

    Francisco

    Thanked by 4nationalizer Motion3549 MannDude satorik
  • MannDudeMannDude Patron Provider, Veteran

    @the_doctor said:

    @MannDude said:
    When I was still working on MyPrivateInbox, I was experimenting with some different keystore setups.

    If you have any best practises would be cool to hear/read. :)

    Will document it when we launch. Just put things on pause for a bit, but won't hijack this thread for that. :)

    Thanked by 1the_doctor
  • the_doctorthe_doctor Member

    @Francisco said:
    For those playing from home:

    https://roundcube-us.workspace.org/

    Very 'beta' still. It only points to us1, but you can login, read your emails, setup PGP if that's your thing (please do and let me know!). You would use your IMAP password for now if you're using 2FA.

    I'll likely order the roundcube plus addons like multibox, skins, and calendar.

    I have most of the SSO plugin done. Once I roll it out you can login to https://workspace.org, pick roundcube from the dropdown, and go. This means it'll work with Smartermail's 2FA, meaning we don't need to enable the 2FA plugin in RC+.

    I'm still deciding if I want to leave the Login page visible or force a redirect to workspace.org. I kinda like the idea of not allowing direct logins, but I know someones going to complain that they want to put their own whitelabel domain over top.

    Francisco

    I guess this is only for the US instances? Tried to login my EU account and it just says the site doesn't exist.

  • nationalizernationalizer Member

    US only today, EU will have it by tomorrow along with some extra features maybe.

    Thanked by 1the_doctor
  • suutsuut Member

    @Francisco said:
    For those playing from home:

    https://roundcube-us.workspace.org/

    Very 'beta' still. It only points to us1, but you can login, read your emails, setup PGP if that's your thing (please do and let me know!). You would use your IMAP password for now if you're using 2FA.

    I'll likely order the roundcube plus addons like multibox, skins, and calendar.

    I have most of the SSO plugin done. Once I roll it out you can login to https://workspace.org, pick roundcube from the dropdown, and go. This means it'll work with Smartermail's 2FA, meaning we don't need to enable the 2FA plugin in RC+.

    I'm still deciding if I want to leave the Login page visible or force a redirect to workspace.org. I kinda like the idea of not allowing direct logins, but I know someones going to complain that they want to put their own whitelabel domain over top.

    Francisco

    Unable to delete email.

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @suut said: Unable to delete email.

    Nice catch! Fixed.

    Francisco

    Thanked by 1suut
  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @nationalizer said: US only today, EU will have it by tomorrow along with some extra features maybe.

    Will work on EU once we iron the last few things :)

    an opensource multibox has been installed, give it a try :)

    Francisco

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