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Comments on Cranemail?
vincentczb
Member
For those who use/bought cranemail, what are your thoughts? Is it recommended? Just see the LTD and wanna buy it.
Comments
9/10.
Their webmail UI IMO feels a bit weird. Maybe because I'm used to modern looking UIs.
But good speed. Good deliverability. Slight pain in the ass to setup DNS(theres like 7-8 different entries you gotta make for your domain's DNS) but once it is setup, it's all good.
There is no guide on how to setup storage but a mix of ChatGPT and their community discord will help you out just fine.
I'm planning to moving next year from fastmail but bought cranemail few days ago to familiarize, this is first time I manage "selfhosted" like email hosting. Too many terms I need to understand. Setup process is fast I think. Email Delivery not so fast. Spam? No data to compare.
Did you buy the EU or US location?
I have been using it for half a year and I am very satisfied. The important thing is that it is a one-time payment and you can sit back and relax afterwards.
MaleCrane
Good, because the catchall works, and also I can reply the catchall email by using the same FROM.
For example I receive all emails into mailbox-user-at-something. Someone send email to myuser-at-something. In em client android, I can reply by using myuser-at-something instead of must using mailbox-user-at-something like in Gmail client did
Some spam message still go through my inbox, though
got a lifetime plan from them in last BF, so far so good.
Hi,
How to setup this catch all features? A step by step would be great, thank you.
Are you behind Spamexperts? Did you 'turn down' the filtering maybe? Spamexperts should show you scoring and worst case you can train things as spam.
But, it should be catching almost everything these days.
Francisco
...
I've found Spamexperts is better than Fastmail's spam filtering - try tweaking the sensitivity of the filters.
Still too busy to tackle the migration yet... I've got a lifetime to get it done.
Migrated 3 weeks ago. Service had 1 minor outtage because of nginx but very good service for that money.
How does it compare with MXRoute, money and performance-wise ?
Bought one for my personal domain.
1) Enabling 2FA on the webmail app (and it generating "app passwords" to use in IMAP clients) doesn't work. The generated passwords aren't accepted by IMAP clients, and their support said:
This was ticket #CRANE-12211.
2) Personally not a fan of the webmail app, but I do appreciate the integration of the Calendar and Contacts (CardDAV/CalDAV) - I might move my iOS contacts over once they get the 2FA thing sorted, and possibly get Roundcube set up somewhere because I really can't tolerate the webmail UI. I don't know what it is exactly but I just don't like using it. Composing an email opens a pop-up window, there's no "Archive" feature (I had to manually create an "Archive" folder and drag the messages I'm done with manually).
For $20 every 3 years with 100GB I can't complain, but I do wish the 2FA thing works. I'm also planning to move my company's email service to it away from Google Suite once the whole 2FA thing gets sorted.
no comment.
just buy.
no complaints at all. happy customer
pro: horse
con: horse
EU
Yap behind spam experts. But I didn't change any filter config, so I don't know if it it is turned down or not.
I expect the default will be enough.
It is ok, currently just about 2 messages a week. Maybe will take a look further if it become more often
I've gone with the 250GB EU Lifetime. Previously I was using two different MXRoute accounts. Nothing really wrong with mxroute tbh.
I much prefer the interface for the webmail. So far I've moved over about 6 domains with a few small accounts on and it's been pretty seemless.
I'm enjoying that I can setup the cname for the domain and then mail.domain.com becomes the webmail. Downside so far for me is that none of the clients work with mail.domain.com. But that might just be because I've been impatient with it.
Spamexperts is working well for me on my primary domain and I'll probably enable it for the wifes various domains.
Thank you for the comment, how is the delivery and receipt rate of emails? Is it stable?
9/10
Happy Customer
$20 for 3y why th not
Pretty good delivery, and fair price. I like it so far.
The only problem I have encountered is that their support team doesn't really know how the system works. I have opened a ticket asking if it's possible to restrict a user from sending as other addresses on the domain, and their reply is "Hi, if he doesn't have the password, he certainly can't send mail as another user". This contradicts with reality. Additionally, someone said they are receiving spam as the spammers bypassed spamexpert MX and sent directly to workspace.org, and the solution that Namecrane has given is setting up filter in SmarterMail on the customer's own. This is definitely the vendor's responsibility to undertake so idk why they are unaware. Lastly, I know many email providers are indifferent towards bringing DNSSEC and DANE to mail server, and I am not saying that it should be a standard, but this line makes me feel sad, when I clicked on "Help! My DNS is broken": "There's a good chance DNSSEC is enabled on your domain. You don't need it. If Facebook.com, Google.com, & Amazon.com don't use it, you don't need to either. " No. I NEED IT. IT'S VITAL. There are many reasons for broken DNS and such negative comment without explaining is irresponsible.
Wait I cannot enabled DNSSEC?
Agree with that. When you don't/can't explain why, I can only guess the reason is "we don't know how it works" or "we don't care". And that's something different.
I'm happy with DNSSEC - yes, it took a bit of understanding and trying out at first - but when you understand how it works it's just another barrier/safety measure.
No, you're welcome to, if you know how to configure it.
A lot of shared hosting users enable DNSSEC in their registry but never copy the keys around, and then their domain breaks for most of the internet. We legit get 4 - 5 tickets a month about that very thing.
That's fair. Things have changed a lot from 6 months ago while we settle into what works and what doesn't. I haven't updated the internal docs for some of the new hires so that's on me.
This one is harder to do. Some users don't want to use Spamexperts and want to come direct. There's no easy switch inside of Smartermail to mark what domains allow direct and which don't.
The only option at the moment would be us automating the block rule we mentioned in ticket. Maybe that's what we do and just add a description of 'dont remove this' :P
Francisco
So far so good from my experience. Setup was ok, delivery speed is acceptable. Still trying to figure out spamexperts. But overall a decent product at a great price.
Let us know if you need any pointers
There's a lot of knobs, but it's pretty awesome.
Francisco