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Hi @arifur — Appreciate you sharing that, and hope all’s been well on your end!
If you’re ever looking to get back in, we’ve still got some solid values up right now on our specials landing page: https://racknerd.com/specials (worth a look!)
We’ve expanded quite a bit since 2023 too - just launched our new Toronto location yesterday, in fact!
I have been a customer since August 2021. While I never setup any monitoring for uptime, I never once received a complaint. I currently have 2 reseller accounts, and 5 vps’s with RackNerd. I can say no real hiccups that was noted, and I am hosting on a cPanel server a restaurant with access from 9-9 for their online orders with no reported outages. So for me the shared servers work just fine. For a vps no problems here with the panel and reinstall requests, down time, or other problems that were not my fault. My vps use ranges from shared web servers, legal torrent servers, and one dns server.
I honestly feel that RackNerd is a solid provider, with many options for locations and their prices start at what $11/year for a vps? If you looking for a solid provider, I can recommend RackNerd of that spot.
Anthony
I have two reseller accounts (5 years with them) ✔️
They've already been using the VPS for 5 years. I also have a VPS (I use Moodle in production) in Atlanta with 4 vCPUs, 3 GB RAM, 55 GB SSD, and 15 TB data transfer. The VPS has excellent uptime in Atlanta 👍
They use SolusVM
Support is fast on reseller hosting and even on unmanaged VPS. Good job RackNerd 🏆
Review? I can say it was most trusted webhosting provider & VPS Provider, it never had
any dramas.
thank you for this news. your continues advanced working and improvements are already seen to me.
About what you said about the new revamping, will it be available to old orders, or people should have to get something new to have these new stuff. I hope you note that in your announcement.
I love Racknerd deals. The end.
How do you know this isn’t a paid ad? This comment has an unpaid invoice by Racknerd.
P.S. @dustinc in all his awesomeness, I will happily take a 6 month extension to my VPS as compensation.
It's reliable, but the renewals are kinda annoying - they increase the prices Y-o-Y so don't expect to pay the same amount on your renewal of the original offer.
Hi @LymbicSistem -- happy to hear that our services have been reliable for you!
Just to clarify, we’ve never increased pricing on renewals. That’s always been our stance, and one of the reasons why so many stick with us for years.
If you saw something different on your end, or want me to just take a look at your account to make sure, then feel free to DM me on here or email [email protected] with your account info -- I’ll gladly review it and help clear up any confusion.
Thank You so much for choosing RackNerd as your provider.
Hi @Just295 -- Thank You so much for sharing this. Hearing feedback like this from long-time customers means a lot. From shared hosting, to reseller hosting, to VPS -- sounds like you’ve put us to the test across multiple fronts, and we’re glad to have consistently delivered.
Thank You for the trust and continued support over the years 🚀
Hi @edrebe -- 5 years strong, love to see that! 💪
Sounds like you’ve really put both the reseller hosting and VPS to good use, and hearing that your services are holding up great with Moodle in production, is even better! Fast support and stable uptime is exactly what we aim for.
P.S. Thanks for sharing those screenshots too, always cool to see that type of transparency within the community
Hi @morgan44 -- great question! The goal is to eventually migrate existing shared and reseller hosting accounts over to the new platform, with time. So as long as you’re not in a particular rush, there’s no need to place a new order to get on the new stack, we’ll get to everyone in time. The current plan is to first prioritize migrations for shared hosting servers still running on CloudLinux 7, ahead of TuxCare's End-of-Support date (Jan 1, 2026), and then we’ll go from there. Once we get more momentum rolling with this project, the pace may pick up -- and at that point, migrating the shared hosting servers running on CloudLinux 8 could follow. We’ll see how things shape up as we progress further with this, in the coming weeks/months.
We’ll be sharing more specific details in the official blog post announcement once the time comes -- the info above is an early look based on our internal planning and discussions so far.
Thank You again for your continued business over the years and for sharing your experience with the community!
Hi @hezekiahshare -- Good stuff, really appreciate the positive feedback
We’ve been putting in the work year after year to deliver a reliable and trustworthy service - and it’s great to hear that’s reflected in your experience. Being recognized on the Inc. 5000 list both nationally and regionally has been a proud milestone for us as well, and we’re not slowing down anytime soon. Thanks for being along for the ride!
@DrNutella -- can’t lie, that’s one of the more creative extension/compensation requests I’ve seen lately 😂 You might just be onto something!
In all seriousness, glad to hear you’ve been enjoying our deals. By the way, did you catch our latest expansion to Toronto? Pretty sweet write-up by @raindog308 on LowEndBox today: https://lowendbox.com/blog/racknerd-expands-to-toronto-canada-kvm-vps-in-toronto-more-locations-from-10-96-year/ (and yep, packed with dealzzzz!)
That CN Tower's Edge Walk terrifies me.
Hahaha, right? I’ll stick to deploying servers at the edge… not walking on it 😂
thank you for this info.
Last thing I want to add, you need to invents more in the eu datacenters. I mean for vps, since the live one are already out of stuck. Consider finding more datacenters to corporate with in different locations. This will make is easy for old customers to have different options for their eu and mena customers, and also for new customer to see you with better options.
and congrats for the new location in Toronto
We've not had any issues with any of our VPSs. The uptime is phenomenal, and their support has been great.
Their cPanel reseller stuff has been unreliable, so I've resorted to only hosting non-important stuff there. We had service in Miami (which we had to cancel), and we only have a reseller account left in LAX. We get notices from UTR about site's not being available and when we check, the server is almost at a runaway level of high load. I'm hoping one day they get that under control.
https://imgur.com/a/zEWrQI4
Hi @ItsGermy -- Thank You for chiming in and sharing your thoughts! Happy to hear that your VPS has been working well and that you've had a great experience with our support team
On the shared hosting front, I actually touched on this in more detail in another comment on the last page within the thread, here's a direct link to that post: https://lowendtalk.com/discussion/comment/4449996/#Comment_4449996 -- in summary, we're in the process of rolling out what we’re calling our “next generation platform” for our shared/reseller hosting product line. Still the same great features (cPanel/WHM, JetBackup, LiteSpeed, SiteJet, cpGuard, etc.), but with completely new, more powerful infrastructure based on Ryzen 7950X processors, CloudLinux OS 9, and NVMe storage. Basically the type of setup that would cost $400+ a month if you tried replicating it yourself on a dedicated server (due to hardware/software licensing/etc), but delivered on a shared/reseller hosting plan for a small fraction of the cost. Existing customers will benefit from this upgrade in time as well, at no additional cost.
In the meantime, just a heads up, by default, our shared hosting servers only have HetrixTools IPs whitelisted within CSF. From the screenshot you provided, it looks like you're using a different third party uptime monitoring service. If you’d like, just to eliminate the chance of these being false positives (i.e. their monitoring IPs/probes being blocked by CSF due to excessive connection attempts), feel free to open a ticket with the IPs you'd like whitelisted, or shoot me a quick email directly at [email protected] and I’ll be happy to take care of that for you. Generally, uptime monitoring services publish a list in their knowledgebase or similar, of the monitoring probe IPs that they use, so that they can be whitelisted in server firewalls like CSF, to ensure no false positives. I can also help cross-reference your monitoring results with what HetrixTools is reporting, and dig in further into your specific case if you'd like, just to see if there’s an actual issue at play.
We’re actively working behind the scenes on our next generation platform project, and Los Angeles is one of the next locations in line for the upgrade. I’d expect all LA-based shared hosting servers -- including those for existing customers, to be upgraded to Ryzen/NVMe within the next 3 months or sooner, all at no extra cost to our customers. We’ll be sending out official announcements and emails as these plans materialize. Lots of exciting stuff ahead 👊
Hi @morgan44 -- Greatly appreciate the follow-up and suggestion
You're absolutely right — the demand for EU locations have been strong, and we’ve definitely taken note. Inventory in these regions tends to go quickly, but now that we’ve expanded to Toronto (and with our team actively working on the large shared/reseller hosting next-gen platform project I mentioned earlier), we’ll soon have the additional manpower to be able to focus on further expansion.
We’re hoping to prioritize turning up more infrastructure in Strasbourg and Dublin -- in fact, we already have more servers scheduled to go live in Dublin soon. Always moving forward 👊
That’s awesome. Now about that invoice… (Joking)
Good service support, rarely experience downtime, but unfortunately there is no VPS service for Singapore. sorry for my bad english.
Hi @kesurupan -- your English is perfectly fine! I do agree, Singapore would be a great addition to RackNerd's VPS line
Thank You for being a loyal customer of ours, and for trusting us with your business.
Your happiness with our service means everything 👊
Racknerd is legit. Used them for years no issues
Hi @scsiwuzzy56 -- really appreciate the vouch, and it’s awesome to hear you’ve been with us for years without issues
Posts like this don’t go unnoticed, we work very hard behind the scenes to keep things running smooth. If you ever need anything, always happy to help.
stable and high-quality service
Hi @tansel -- solid and steady, that’s the goal! Thanks for giving us your stamp of approval, always cool to hear when the service holds up exactly as intended
We work hard every single day to maintain a reliable service that our customers can count on, with true 24x7 human support, and it's an honor to have that recognized. RackNerd’s been featured on the Inc. 5000 by Inc Magazine nationally and regionally multiple years in a row, and voted a top provider here on LET year after year.
I always say this and I’ll say it again -- RackNerd is a success story written together with you, the community! Thank you, thank you 🙏
Instead of Racknerd shared, I will tell about reseller.
US reseller - Ok
SG reseller - avoid
I saw a comment from Dustinc that they are going to move shared and reseller accounts to better boxes in the coming months. If so, SG will become better.
Hi @Intelpentiumm -- great eye, and appreciate you bringing it up.
Just to clarify, our shared and reseller hosting operate on the same underlying platform (reseller just comes with WHM and the ability to create/manage sub-accounts), so any upgrades we're rolling out will benefit both, across all locations. Right now, this entire product line is in the process of being refreshed under what we’ve internally dubbed our “next generation platform” -- based on Ryzen 7950X processors, NVMe storage, CloudLinux OS 9, and of course, the full premium stack: LiteSpeed Enterprise, JetBackup, cpGuard, SiteJet, Softaculous, cPanel/WHM, etc.
To give a bit of background on how this project came to fruition, it initially began with us planning migrations off our shared/reseller hosting servers still running on CloudLinux 7, since support by cPanel/TuxCare officially ends for CL7 at the beginning of next year. And while the ELevate tool was introduced to do in-place OS upgrades, it still leaves too much room for potential bugs or issues (not to mention, the amount of downtime during the ELevate process is significantly more than a migration). From our perspective, even though it requires more investment/resources from our end, full system migrations remain the most proven and reliable approach, it’s the way this industry has handled OS transitions for decades, and for good reason.
But as we kicked that off, we made a bigger decision, rather than just upgrading the servers that had to be migrated, we decided to go all-in on the investment, and refresh every shared/reseller server across the board. Including CloudLinux 8 ones that aren’t EOL yet. The goal/final picture when all is said and done is to fully standardize the entire platform/product line globally with high-end Ryzen hardware, NVMe storage, CloudLinux OS 9, etc. No matter what location you deploy in, the performance and reliability will be consistently solid.
This is a major investment we’re making -- not just in hardware, but also in time and manpower. Some of our top cPanel certified experts are spearheading this project. We’ve always believed in overdelivering, taking care of our customers, and continuously improving. These upgrades are being rolled out with no changes to existing service's pricing, therefore current customers will benefit as we move through with this project.
P.S. As of a few days ago, all new shared/reseller hosting orders are already being deployed on the new platform. We haven’t made any formal announcements just yet -- so you’re hearing it here first
If anyone reading is looking to jump in, our discounted pricing is still live for a little while longer, now backed by brand new hardware
https://www.racknerd.com/BlackFriday/ (just toggle “Shared Hosting" or "Reseller Hosting" at the top)
More details, along with some behind-the-scenes photos will be shared soon in an upcoming blog post as we continue pushing forward with this project. Plenty of exciting developments on the horizon -- the future’s looking bright for both RackNerd and our valued customers 🚀
Finally!
Great to hear.
I always check with your sales which platform you use for the Reseller hosting, it's the same E5 (I think) which quite old and I pass it.
In which locations your upgrade the platform?
What about LVE Limits?
In the black friday you wrote here, any chance to get more cPanel accounts if needed (some upgrade)?
Regards.
Hi @ChaoscripT -- great questions, happy to help address them! As for where we’re coming from: our previous generation shared/reseller servers were deployed on a mix of Intel Xeon E3’s, E-2146G’s, E-2288G’s, or similar. New orders are no longer being deployed on the previous-gen platform -- those servers have been locked from any new provisioning going forward. For this product line, we've always been focused on maximizing single-threaded performance, knowing that php workloads (common with shared hosting environments) really benefit from that. Now, we’re taking that same principle and turning up the dial -- Ryzen brings it to another level, which can boost up to an insane 5.70 GHz per core
To address your questions:
The LVE limits remain the same, but even so, the performance you’ll get is a clear step up. That’s thanks to the next-gen platform now running on Ryzen 7950X CPUs (up to 5x faster than the previous gen when comparing CPU benchmarks), Gen4 NVMe storage, along with general CloudLinux OS 9 enhancements. So while the resource limits haven’t changed on paper, everything on the new platform is designed to feel faster, and just snappier overall.
Here’s a refresher on our CloudLinux LVE settings (per cPanel account):
CPU - 100%
I/O Limit - 80 MB/s
IOPS Limit - 15,000
Physical Memory Limit - 1GB
EPROC (Entry Processes) Limit - 200
NPROC Limit - 220
INODE Limit - No limit
(note: these limits are per cPanel account -- so if you're on a reseller hosting plan, each account you create gets its own isolated set of resources. This is one reason why some of our customers, even if they don’t consider themselves a reseller per say, still opt for a reseller account. It allows them to split their websites (i.e. heavier resource sites) across multiple cPanel accounts and get the full benefit of separate LVE allocations).
As for locations, our goal is to see this project fully rolled out across every one of them. Given the large footprint of our shared/reseller hosting infrastructure, this is a gradual rollout and we are first prioritizing CloudLinux 7 servers (ahead of its end of support date on Jan 1, 2026). Migrations are happening weekly, with advance email notices sent to clients as their specific servers come up in the queue. Our certified cPanel sysadmins are spearheading this effort with meticulous detail and care, and in most cases, it's being done without any downtime. This is definitely one of the larger infrastructure projects we’ve taken on, and it's part of our continued desire of reinvesting into the business and overdelivering for our valued customers
I can confirm that all new shared/reseller hosting orders from this point forward are already being provisioned on the next-gen platform, in every location. As of right now, available locations for new orders are Los Angeles, Germany, France, and Singapore, all of which are on the next-gen hardware.
To answer your last question, the number of cPanel accounts can always be upgraded, just open a ticket to our sales department whenever you need more and we’ll be happy to help. This does not need to be something that you need to decide right away, you can always upgrade down the road. Additionally, to help save on cPanel account/licensing costs, we always recommend taking advantage of addon domains whenever possible. With a reseller hosting account, there’s technically no cap on how many addon domains a single cPanel account can have (just keep in mind each cPanel account's resource allocation and LVE), so it’s all about balancing, based on your usage needs. For example, sometimes it makes sense to put 10 low-traffic websites on a single cPanel account while putting a higher traffic one on its own, etc.
If you have any further questions, or if you’re looking to explore a custom plan tailored specifically to your needs, feel free to email me directly at [email protected], happy to work something out or point you in the right direction based on your goals 👊