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Hi @Raspi_dude -- Thank You for sharing your feedback, we sincerely appreciate your business
I won $10 from Racknerd and haven't received it yet. I can sell it for $20
Hi @john_sd3 -- This is refreshing to hear, and we greatly appreciate your continued business over the years (time flies)
We’re happy that your experience with us has been overall been satisfactory. As for backups for VPS environments, a good option to consider would be to deploy a secondary VPS in another datacenter location of ours, it works out to be cheaper than most backup services anyway with our VPS specials at https://www.racknerd.com/specials - and backup servers don't need anything too beefy in terms of CPU/RAM. Most of our customers choose to do it this way and deploy multiple VPS's with us throughout different regions, as its cost efficient, and so that they have full control over their environments/backup schedules.
Backups with our shared & reseller hosting services is included for free across the board (including on reseller's subaccounts), and powered by JetBackup V5 + Wasabi Hot Cloud Storage.
Hi @Turbo_Pascal -- To clarify, we do include for FREE, 30 days offsite backups powered by Jetbackup V5 and Wasabi Hot Cloud Storage with our shared/reseller hosting platform. I believe @john_sd3 was referring to unmanaged VPS environments.
More information regarding the backups included with our cPanel shared/reseller hosting services below:
Thank You for your business @blackhiden
Hi @Webrob -- Thank You so much for choosing RackNerd, and for expanding your footprint with us recently. Your recent growth has not gone unnoticed. We look forward to working together for many more years to come
Hi @boot -- FastSpring support can certainly help with this and we are more than happy to join the conversation, if needed. Alternatively, you can try switching your payment method (on the right-hand side of the RackNerd invoice) to "Credit Card" which will then switch processing over to Stripe, instead of FastSpring. Stripe does not assess any VAT or taxes.
As for why, that's a great question. FastSpring is more than just one solution for us when it comes to accepting payments. They accept various payments methods for us, and we also leverage their anti-fraud platform. Additionally, from a business perspective, we have attractive rates with them due to our volume, but at the same time, we also understand they’re not a one fit for all (so we also have other payment gateways available too, such as Stripe and Coinify). Feel free to switch your payment method accordingly within either the ordering page, or within the invoice page itself if already ordered.
Overall and generally speaking, both FastSpring and Stripe are solid payment processors and do a good job with capturing and preventing fraud.
I've already cancelled the order, since I can't pay with Paypal without getting dinged unlawful taxes. I'm not going to waste any more time on this contacting support of some nonsense third party processor you use. Isn't that what Paypal is supposed to be for? Do you actually remit the GST to the Canada Revenue Agency, or just bank it?
Not impressed.
TOP PROVIDER RackNerd!
The added taxes by FastSpring (based on your region) are legally collected and remitted. This is a MoR role. I totally understand the discrepancy you mentioned and personally I had hoped for further investigation and assistance.
On the same token, I also understand the added frustration you experienced, especially when onboarding a new company, and It is your right to, just as you choose, not pursue our services further. If ever we're given the opportunity to earn your business once more just e-mail [email protected], and I'll do everything in my power to make sure your signup and provisioning process is seamless
And perhaps some freebies! Just mention this thread.
Always and forever, love, love, love!
Howdy - just seen this and want to clarify this (as all giveaways have been pitched/honored). For clarification purposes, are you stating that we've yet to honor it or are you simply waiting to claim it and we've reached out already?
I just want to make sure all is well
You accepted, I haven't sent my information yet.
So everything is fine.
I love being a creditor
Had their VPS for a year. I think it was $16/year. Nothing fancy but it served my purpose. The only drawback was 3TB/month of bandwith.
Late to the discussion, but I feel it's valid as Black Friday deals and Rack Nerd go together like Turkey and this Thursday.
I've had a very good experience with their shared hosting plan. Noticed less than 10 instances that a website was down over the past 2 - 3 years, but I didn't say anything to them. (If I had mission-critical sites, then I would put them on AWS).
I did receive an odd "warning" of sorts from them some weeks ago where they told me to delete my NextCloud instance because file storage was against their terms of service for my plan. It wasn't a big deal. I explained to them that I used Softalcious from their cPanel to install NextCloud as I was merely testing it out and had no files on there. And the app had been sitting dormant for over a year. But they were gracious when I told them I needed a week or so to remove it, and they were professional and courteous the entire time.
They respond to tickets quickly.
I am hoping to try out a VPS from them this year for playing around with personal projects I don't want to co-mingle with our AWS.
I am currently running a nonprofit site that uses WordPress with WooCommerce and PMPro plugins so they can sell memberships and books. I decided to use shared hosting to avoid the upkeep of a VPS, which can be quite time consuming. When RackNerd ran a promotion for reseller shared hosting, I decided to give it a try. I have been on the RackNerd reseller shared hosting plan for over a year now.
Unfortunately, I will have to look for another solution or provider due to the shared server using Cloudflare and cPGuard. One or both may be interfering with my PMPro WordPress login, and something is also breaking my LuluDirect/WooCommerce bookstore connection. These issues did not occur when I was using my own VPS.
I had previously tried Cloudflare on my VPS, but it was a hassle to fine-tune, and I ultimately deleted my Cloudflare account. For me, Cloudflare was more trouble than it was worth.
Additionally, RackNerd’s shared server had Captcha enabled, which forced my WordPress users to solve a captcha puzzle just to log out. That was odd, but again the logout was through pmpro overlay which apparently cloudflare is not playing nice with.
Luludirect diagnosed my issue on their end and suggested I ask my hosting provider to disable Cloudflare to see if that would resolve the problem.
I opened a ticket with RackNerd and asked if cPGuard and Cloudflare could be disabled to test whether that would fix my issues. I received a quick response:
*"Disabling cPGuard is not possible per cPanel account, and Cloudflare is out of our control. That domain uses Cloudflare for extra security. You can try to disable the challenge from Cloudflare >> WAF >> Cloudflare Specials.
We have disabled cPGuard Captcha on the FIBER13 server now. Please take a look."*
Unfortunately, that did not resolve my issues, so I will have to move forward with finding another solution.
That said, I have nothing but praise for RackNerd and would wholeheartedly recommend them to anyone without a setup like mine. I may have to return to a VPS setup—sigh. If so, I would most likely use RackNerd for this.
Pros and Cons of My Experience with RackNerd Shared Hosting Over the Past Year:
Pros:
When they experienced trouble with the Miami server, they reached out to me to offer a switch to another server.
I requested Redis and Memcached to be enabled, and it was done within a couple of hours.
The company is extremely responsive to support tickets and sincerely tries to help users with what is in their control.
The pricing is excellent.
Cons:
I receive a lot of downtime emails from the server, though the outages are usually resolved within minutes. The outages I've experienced is the database server being down, cPanel is down, or the whole server is down. It resets fairly quick.
~Joseph
I would not use racknerd for production.
Lesson learnt twice, several VPSes of yearly payment with no refunds plans. Bought several last year. Didn't work out. Tried again with two more VPSes (3vCPUS, 60Gib plan) this year. Lots of down time and many 500+ errors now and then.
Would be workable for a backup machine.
We had a random crash with included a filesystem corruption some time a go, luckly my colleague was able to fix it by dropping on the web console and doing a fsck...
It's fine for secondary or internal infrastructure, but do not use their cheap plans for production grade services.
I got one vps from Racknerd in 2023, and it is up till today with minimal downtime, and the one major downtown in Strasbourg datacenter in 2024 because of fire. They compensated everyone affected with more time. Other than that, there is now issue.
I also got some 2 shared hosting, all in Los angles DC-02 datacenter, it has some noticeable downtimes, not so many, but frustrating. But I think they are gone, I didn't see them recently.
Overall experience is perfect.
Hi @reverendspam -- just seen this, not sure if you’ve already found a resolution since your post was months ago, but figured I’d chime in with a few thoughts just in case.
Since the time you posted this, cpGuard has come a long way with notable improvements, in fact, many are now finding it to be a stronger solution than Imunify360. Quite a few shared hosting providers have already made the switch over. There’s a solid thread by @Webrob worth checking out, that compares the two based on real-world experience: https://lowendtalk.com/discussion/201421/imunify360-vs-cpguard-my-real-life-experience-with-malware-protection
Regarding your situation specifically -- it sounds like there may have been some Cloudflare configuration quirks at play. If you ever consider giving us another shot, testing your setup without Cloudflare (even temporarily) could help rule out any conflicts. We can also disable ModSecurity temporarily on your domain to see. Cloudflare settings are typically managed on the customer’s end, but if needed, I’d be happy to assign one of our sysadmins to work directly with you to fine-tune those settings.
Disabling it just temporarily to see if the issues persist would be a good first step in troubleshooting, and from there, we could explore further optimizations together.
If you ever decide to revisit this setup, feel free to DM me here or shoot me an email at [email protected] and I’ll make sure you’re taken care of.
Hi @dallascao -- Thank You for allowing us the opportunity, and for sharing your experience. I'm sorry to hear that your experience wasn't what it should be, as we're quite known for providing reliable services.
It's important to note that our VPS are by default unmanaged, so when you mention 500 errors, those are typically indicative of issues related to the environment/software stack configuration itself, rather than our infrastructure. Think Apache, Nginx, OpenLitespeed level, etc...
I'd be happy to have a deeper discussion with you, and learn more about the type of environment you're using - what control panel software, what web server software, etc. Also, did logs indicate anything within your software stack? That usually gives us a better idea of what the actual issue might be, and we can potentially point you in the right direction for resolution.
If you're still an active customer and experiencing these symptoms, please reach out to [email protected] and I'll do my best to help troubleshoot or offer guidance where possible. I'll be happy to loop in a sysadmin, to help with troubleshooting (at no charge to you) as well, if needed.
Hi @kurogaki -- appreciate you sharing your experience, and glad your colleague was able to step in and get things back on track within your environment.
A fsck check being needed can be for various reasons, and more often than not it's tied to something within the guest OS itself -- i.e. kernel issues, software bugs, or application behavior. While it’s not something we typically see or get reports about, we’re always open to digging deeper on our end, if there’s any doubt.
If you shoot me an email at [email protected] with your VPS IP address, I’d be happy to look up the specific node your VPS resides on and share with you the Hetrixtools report for it, as well as check if any other customers on that node experienced anything along the same lines (nothing jumps out from recent support activity, but I’m happy to double check). We’re transparent about how our nodes are performing and always happy to compare data/notes.
P.S. We work very hard to make sure that our services are production ready, even at these aggressive price points -- it’s something that many of our customers actively rely on day in and day out. We take pride in delivering reliable infrastructure, and we're always here if anything ever seems off.
Tossing another review in the bucket. I have a couple of VPSs from them.
I run a small minecraft server for family which 3 or less average users, and static "blog" type websites. I have never had any issues with the service and hetrix reports great uptime on them all.
I am also currently working on a small 2d mmo and use it as a host for the server and have not noticed hiccups or issues at all during testing on the vps (if i ever make it to prod dedicated is way to go obviously).
Another VPS also serves as a backup for my minecraft server and gets frequent pushes for syncing data but again havent noticed any interruptions or issues with that server either.
I've contacted them with support tickets always flagged as low priority and responses are always uber fast.
Hi @morgan44 -- really appreciate you taking the time to share your experience, and glad to hear your VPS has been solid!
Regarding the shared hosting side of things, thanks for the feedback there as well. By the way, I wanted to let you know that we’re currently working on revamping our shared and reseller hosting product line with what we’re calling our “next generation platform.” This is a major investment/project that we've been working on the past couple of months, and we're excited to see it come to fruition soon. Same great features (still powered by cPanel/WHM and all our usual bells and whistles), but with completely new underlying infrastructure running on Ryzen 7950X processors, RAID-1 NVMe storage, and CloudLinux OS 9 for even better stability and performance. We’ll be posting a full announcement on our blog soon with all the details, along with some behind-the-scenes photos of the new Ryzen servers we’re building specifically for this
When you factor in everything that’s included -- Ryzen hardware, cPanel/WHM, Softaculous, LiteSpeed, daily JetBackups (stored offsite on Wasabi Hot Cloud Storage), cpGuard, Mail.baby integration, SiteJet Builder, and more, it’s the kind of setup that would easily run you over $400/mo if you tried building it out yourself on a dedicated server, just based on hardware and licensing costs alone. Being able to access that level of infrastructure on a shared or reseller hosting plan, at just a very small fraction of that cost, is very advantageous to our customers. We’re working hard everyday to continue exceeding our customer's expectations, and deliver excellent value.
We sincerely appreciate your continued business and support
BENNNN - it’s been a while! Great to see you back around these threads again, brought back some solid Black Friday/New Year memories hehe
thank you for taking the time to share your positive experience with the community. Sounds like you’ve been putting those VPS’s to good use across the board, Minecraft server, static sites, MMO dev testing, backup syncing. Always love hearing about the variety in use cases.
Also glad to hear HetrixTools is reporting solid uptime and that support’s been fast when needed (even on low priority tickets, we try to stay on top of all of them!)
If you ever need anything, you know where to find me!
Gotcha, OK that makes sense, all good then
By the way, we just expanded to Toronto yesterday! If you haven’t seen it yet, check out our latest thread here: https://lowendtalk.com/discussion/206701/new-location-now-live-toronto-canada
We did a giveaway to celebrate the launch… and who knows, we might just do more
Hi @th0r -- Thank You for your business and for sticking with us over the past year!
If you haven’t already, feel free to share your order number in the thread below and we’ll see about doubling the bandwidth for your service:
https://lowendtalk.com/discussion/206701/new-location-now-live-toronto-canada
The nice part is that bandwidth resets on the 1st of each month, it’s a monthly allotment, not something that’s spread out over the year. Let me know if there's ever anything I can do to help!
Good provider happy with them
One of my vps online without any reboot for 3yrs
Hi @aaxaa -- that’s awesome to hear, 3 years online without a single reboot is solid!
Appreciate you sharing your experience and glad to have you with us. Here’s to many more years of uptime ahead 👊
Used them from mid 2020 to end of 2023. Never had any major issue. Support was very nice. Had FLASH SALE - 5 GB KVM VPS, I regret letting it expire.