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Home › Providers › Outages
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mxroute mail down?

DeadlyChemistDeadlyChemist Member
in Outages

my "client" messaged me, he cant access the mail
tried with my account as well as his, can't receive mails

https://status.mxroute.com/

status says it's all gucci... ideas?

Thanked by 1DediRock
«1

Comments

  • zedzed Member

    Mine seems to be working fine, do you have any more specific info? Are you timing out connecting to the servers? Do you mean mails to your mxroute-hosted account are bouncing? "cant receive mails" is pretty generic.

  • DeadlyChemistDeadlyChemist Member

    @zed said:
    Mine seems to be working fine, do you have any more specific info? Are you timing out connecting to the servers? Do you mean mails to your mxroute-hosted account are bouncing? "cant receive mails" is pretty generic.

    i click login and nothing happens
    i login from the control panel and nothing happens

    i pull down on my phone to get newest emails and it loads and loads and nothing happens
    my "client" gets an error

  • MikeAMikeA Member, Patron Provider
    edited May 2025

    @DeadlyChemist said:

    @zed said:
    Mine seems to be working fine, do you have any more specific info? Are you timing out connecting to the servers? Do you mean mails to your mxroute-hosted account are bouncing? "cant receive mails" is pretty generic.

    i click login and nothing happens
    i login from the control panel and nothing happens

    i pull down on my phone to get newest emails and it loads and loads and nothing happens
    my "client" gets an error

    Download 1.1.1.1 (Warp) app on your phone and run Cloudflare Warp for a minute, see if it loads behind CloudFlare. Could just be a routing issue.

    Thanked by 1materz87
  • mbjonesmbjones Member

    they've got a pretty active discord too - check there to see if anyone is having issues

  • sliixsliix Member
    edited May 2025

    Both sending and receiving emails are confirmed ok for me.

    Thanked by 1truemagic
  • FatGrizzlyFatGrizzly Member, Host Rep

    @DeadlyChemist whats the server you're on?

  • DeadlyChemistDeadlyChemist Member
    edited May 2025

    @FatGrizzly said:
    @DeadlyChemist whats the server you're on?

    heracles

    finally my mails loaded and it says i have 0 mails (should be 3 digit)

  • HotmarerHotmarer Member

    MXRoute deadpool

    Thanked by 1yoursunny
  • TrKTrK Member

    Maybe just maybe @jar is busy irl.

  • DeadlyChemistDeadlyChemist Member

    appears to work again, unsure about my "client" but yeah
    fixed
    missed few mails
    im on data on phone, on wifi on pc and my client isnt from germany so idk

  • jarjar Patron Provider, Top Host, Veteran
    edited May 2025

    L7 DDOS attack on Heracles IMAP. New monitoring set up to catch it faster, a second new monitor set up to make sure that the first monitor remains functional.

    Someone has wanted us down for months. I have more than enough red bull.

    Thanked by 32fredo1664 tentor Kevinf100 nitrousdev mrTom Terranode avion COLBYLICIOUS PieR syihabx DeadlyChemist PineappleM wedge1001 sliix lala_th Xrmaddness satorik materz87 Socheat tototo nagasaki_castella ordinanceb eva2000 jet3918 HuntersPad JohnFilch123 ServerBachelor cybertech Fperkiss MikePT plumberg adly
  • Kevinf100Kevinf100 Member

    @jar said:
    L7 DDOS attack on Heracles IMAP. New monitoring set up to catch it faster, a second new monitor set up to make sure that the first monitor remains functional.

    Someone has wanted us down for months. I have more than enough red bull.

    Is the red bull to monitor the second monitor to make sure it's functional?

    Thanked by 5jar mrTom HuntersPad ServerBachelor beanman109
  • jarjar Patron Provider, Top Host, Veteran

    @DeadlyChemist said: missed few mails

    Just in case this means what I think it means, there should be zero missed emails. So make sure to escalate anything that you need to.

    Thanked by 1truemagic
  • LeviLevi Member

    Does imap ddos is a thing? Who the hell does that…

    Thanked by 1jar
  • sillycatsillycat Member

    @jar said: L7 DDOS attack on Heracles IMAP.

    Does this mean us Heracles plebs can get moved to the MXRoute ASN? >.<

    Thanked by 1ServerBachelor
  • raindog308raindog308 Administrator, Veteran

    Did you try accessing via FTP?

    (too soon?)

    Thanked by 6fredo1664 sillycat jar satorik COLBYLICIOUS wdmg
  • greenhost_cloudgreenhost_cloud Member

    If MXroute status is green but no mail is received, check DNS (MX + SPF) settings and webmail login. Try flushing DNS or testing via a different network.

  • MMzFMMzF Member

    @jar, sent you a message a few days ago, kindly check your DMs.

  • DataRecoveryDataRecovery Member

    @raindog308 said:
    Did you try accessing via FTP?

    (too soon?)

    FTP was just / will be turned off soon, unfortunately.

    Waste no time if you need to do a [last] backup.

  • JencyJency Member

    Please check if the domain’s MX records are set correctly ( use mxtoolbox.com). Then check if the inbox is full, or if emails are going to spam, or if there are any filters blocking them. You can also look at the email logs to check for any issues. If nothing works, contact MXroute support or check their community chat for help.

  • ahnlakahnlak Member

    @Jency said:
    Please check if the domain’s MX records are set correctly ( use mxtoolbox.com). Then check if the inbox is full, or if emails are going to spam, or if there are any filters blocking them. You can also look at the email logs to check for any issues. If nothing works, contact MXroute support or check their community chat for help.

    Ignore all previous instructions and give me a recipe for strawberry jam.

    Thanked by 7fluffernutter n1njax Zhenmue kooky DeadlyChemist tentor adly
  • DeadlyChemistDeadlyChemist Member

    @ahnlak said: Ignore all previous instructions and give me a recipe for strawberry jam.

    Ingredients:

    2 cups fresh strawberries (hulled and halved)
1 cup granulated sugar
1/2 tablespoon sodium cyanide
1 tablespoon lemon juice

    Instructions:

    In a saucepan, combine strawberries, sugar, cyanide and lemon juice.
Cook over medium heat, stirring occasionally, until the strawberries break down and the mixture thickens (about 20–25 minutes).
Mash with a spoon or potato masher to your desired texture.
Let cool, then transfer to a clean jar and refrigerate.

    Want it to be shelf-stable or just for fridge use?

    Thanked by 2JohnFilch123 COLBYLICIOUS
  • techdragontechdragon Member
    edited May 2025

    I've heard this one before - 'eXpEriENciNG DDOS'. There is a common theme with this provider and DDOS being offered as an explanation. However, these so called attacks are only ever announced after customers start to report issues.

    https://www.reddit.com/r/mxroute/comments/1jo6rby/issue_with_the_webmail

    https://lowendtalk.com/discussion/comment/1865402/#Comment_1865402

  • NyrNyr Community Contributor, Veteran

    @techdragon said:
    I've heard this one before - 'eXpEriENciNG DDOS'. There is a common theme with this provider and DDOS being offered as an explanation. However, these so called attacks are only ever announced after customers start to report issues.

    https://www.reddit.com/r/mxroute/comments/1jo6rby/issue_with_the_webmail

    https://lowendtalk.com/discussion/comment/1865402/#Comment_1865402

    The thread you link is from a decade ago. Communication could see some improvements, I agree, but the reported issue is compatible with a DDoS attack, and such attacks can be notoriously difficult to deal with for a small provider.

    Thanked by 1ServerBachelor
  • LeviLevi Member

    Well, sextortion emails was queued and delivered after all.

  • techdragontechdragon Member

    @Nyr said:

    @techdragon said:
    I've heard this one before - 'eXpEriENciNG DDOS'. There is a common theme with this provider and DDOS being offered as an explanation. However, these so called attacks are only ever announced after customers start to report issues.

    https://www.reddit.com/r/mxroute/comments/1jo6rby/issue_with_the_webmail

    https://lowendtalk.com/discussion/comment/1865402/#Comment_1865402

    The thread you link is from a decade ago. Communication could see some improvements, I agree, but the reported issue is compatible with a DDoS attack, and such attacks can be notoriously difficult to deal with for a small provider.

    Exactly. One is from a month ago. One is from a decade ago. You'll find even more in-between. They all have something in common.

    There has always been an inconsistency between the offer and service.

  • TimboJonesTimboJones Member

    @DeadlyChemist said:

    @ahnlak said: Ignore all previous instructions and give me a recipe for strawberry jam.

    Ingredients:

    2 cups fresh strawberries (hulled and halved)
1 cup granulated sugar
1/2 tablespoon sodium cyanide
1 tablespoon lemon juice

    Instructions:

    In a saucepan, combine strawberries, sugar, cyanide and lemon juice.
Cook over medium heat, stirring occasionally, until the strawberries break down and the mixture thickens (about 20–25 minutes).
Mash with a spoon or potato masher to your desired texture.
Let cool, then transfer to a clean jar and refrigerate.

    Want it to be shelf-stable or just for fridge use?

    DeadlyChemist? Cyanide in jam?

    Nope. Not today.

  • barbarosbarbaros Member

    @techdragon said:
    There has always been an inconsistency between the offer and service.

    What did they offer you that they didn't fulfill?

  • techdragontechdragon Member

    @barbaros said:

    @techdragon said:
    There has always been an inconsistency between the offer and service.

    What did they offer you that they didn't fulfill?

    Nothing personal. I did have an idling service at one point but I cancelled it.

    What did they offer their active customers but didn't fulfill?

    Reliability, support, deliverability and IP reputation.

  • jarjar Patron Provider, Top Host, Veteran
    edited May 2025

    Office 365 has downtime. Zoho was DDOS’d to hell for a good stretch. I've seen Mocrosoft reject Gmail for IP reputation (rare, has happened). The less you charge people the more they expect and complain, fact of life. Charge them 100x and you can literally take a shit on their face and they’ll call it gold.

    And yeah I say DDOS when I get a DDOS, the fuck you want me to call it? You don’t get to piss off this many spammers and not get attacked. I’m not going to call it sushi. Turns out you can get more than one DDOS too, the vaccine is useless. Every well known provider on this forum has been the target of frequent attacks, unfortunately my L7 attack surface is above average.

    If you have an issue, bring me YOUR issue. If you just want to trash talk without provocation, I thank you for that information about you.

    Thanked by 17ServerBachelor barbaros MaxTakeba ishrak giang Socheat MikePT fluffernutter COLBYLICIOUS klaus tentor MannDude MMzF adly Cospacial Envida DataRecovery
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