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Celebrating 14 years in business - NVMe & Storage deals inside

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Comments

  • hosthatchhosthatch Patron Provider, Top Host, Veteran

    @cainyxues said:

    @hosthatch any promo on small 1-2TB HDD VPS in APAC triennial deals?

    We're full on storage in APAC, but I will see if I can do something for the flash deals. Will be small and limited though.

    @Lu5ck said:
    3 years APAC is really tempting, especially it is primarily GSL but singapore looking glass shown 230ms to OVH France on IPv4, well, actually all OVH in Europe. It appear to be routing on via Epsilon through NA.

    It also 25ms higher to AWS North America on IPv4, specifically Ashburn. Also seem to be routing on Epsilon.

    Any chance @hosthatch change the route to GSL?

    I believe GSL was having issues in Singapore, which is why we rerouted some traffic. It will go back to GSL eventually.

    Thanked by 4satorik cainyxues zGato borkedascii
  • SirFoxySirFoxy Member

    Congratulations @hosthatch — y’all run a great operation and I’m glad to see your success. Truly the best example of a grassroots LET host.

    Thanked by 7Smigit darkimmortal the_doctor costcotravel Ouji PineappleM hosthatch
  • SmigitSmigit Member

    @jsg said:

    @darkimmortal said:

    @jsg said:
    Happy birthday, @hosthatch and may the coming decade also be successful for you!

    I'm a but unhappy with you, mainly for the following reasons:
    The bang per buck ratio still is good but less attractive than your earlier promos. That's particularly visible with the storage VPS which costs more than double of what I've got from @host_c (promo).

    You've got better than $0.82/TB/mo? (10T x2 bonus triennial package) I've only ever seen that beaten (sustainably) by 1fichier, and obviously a HH storage VPS is worth the small premium over a dodgy file host

    It's a nice upgrade for me from my previous $1.23/TB/mo with Hosthatch, which I haven't seen them beat in years. Hoping it's not a pricing error!

    If I'm not gravely mistaken the cheapest @hosthatch storage VPS is $115 per year and offers 5TB storage - just like my @host_c storage VPS for IIRC $ (or €?) 45 per year.

    @itachikonoha said:

    @darkimmortal said

    @jsg said:
    Happy birthday, @hosthatch and may the coming decade also be successful for you!

    I'm a but unhappy with you, mainly for the following reasons:
    The bang per buck ratio still is good but less attractive than your earlier promos. That's particularly visible with the storage VPS which costs more than double of what I've got from @host_c (promo).

    You've got better than $0.82/TB/mo? (10T x2 bonus triennial package) I've only ever seen that beaten (sustainably) by 1fichier, and obviously a HH storage VPS is worth the small premium over a dodgy file host

    It's a nice upgrade for me from my previous $1.23/TB/mo with Hosthatch, which I haven't seen them beat in years. Hoping it's not a pricing error!

    Many people have $45/year for 5 tb package from host c.

    It is 0.75/month/tb. Most have 17tb/month BW IIRC.

    And all these for just 1 year commitment.

    So possibility is there.

    Plus decent support ...

    @Smigit said:

    @jsg said:
    More importantly though I had to learn the hard way how "support" truly looks with your promo VPS. ….I could not create a ticket at all! I could click "open ticket" and fill in everything normally but when I clicked "submit" ... it simply vanished, it was not sent at all

    having an issue with the ticketing form sounds like it has absolutely nothing to do with their reduced response times for promo plans. It’s not like they would actively prevent people on promo plans submitting a ticket. I have many a time. It’s a notice that once the ticket is raised, responses may be lower priority.

    That you had an issue raising a ticket is unfortunate, but it’s not because of the promo plan response times.

    Did you try the support email addresses on their site?

    Your opinion. Maybe correct, maybe not, but that doesn't change what I factually experienced. And yes, it does look like the panel simply is "cut off" from support. The only halfway "positive" explanation I can imagine is that it's an unintentional error.

    And no, I did not try to email them. Why should I? After all there's a panel that seems to offer "open ticket".

    You shouldn’t have to email them typically, for sure. But you had an ongoing issue and it appeared that the ticket system wasn’t raising tickets for whatever reason and this wasn’t expected behaviour. At that point I think trying a second contact method would be a good idea where both the original issue and the ticketing problem could be raised. It’d probably be the quickest way to get back up and running. Falling back to emails not ideal, but it may have been a better outcome.

    Thanked by 2jsg hosthatch
  • eguoeguo Member

    @hosthatch said: **Free upgrade on two year payments with 8 GB RAM, 100GB NVMe and 25TB bandwidth for EU/US locations only

    Is it the bandwidth that is EU/US only or all upgrades?

  • beanman109beanman109 Member, Host Rep, Megathread Squad

    @hosthatch said: but I will see if I can do something for the flash deals

    F-f-flash deals?

    Thanked by 2Blembim zGato
  • SgrocksSgrocks Member

    @beanman109 said:

    @hosthatch said: but I will see if I can do something for the flash deals

    F-f-flash deals?

    check main thread last line

    Thanked by 1beanman109
  • beanman109beanman109 Member, Host Rep, Megathread Squad
    edited April 2025

    @Sgrocks said:

    @beanman109 said:

    @hosthatch said: but I will see if I can do something for the flash deals

    F-f-flash deals?

    check main thread last line

    1AM Sunday Monday AEST

    Thanked by 5admax Blembim borkedascii ariq01 zGato
  • admaxadmax Member, Megathread Squad

    @beanman109 said:

    @Sgrocks said:

    @beanman109 said:

    @hosthatch said: but I will see if I can do something for the flash deals

    F-f-flash deals?

    check main thread last line

    1AM Sunday AEST

    Thanked by 6Blembim beanman109 Smigit ariq01 satorik ksk
  • SmigitSmigit Member

    @beanman109 said:

    @Sgrocks said:

    @beanman109 said:

    @hosthatch said: but I will see if I can do something for the flash deals

    F-f-flash deals?

    check main thread last line

    1AM Sunday Monday AEST

    Thanks, saves me working it out

    Could be worse, I’ll be up for the F1 anyway

    Thanked by 2beanman109 wadhah
  • bdlbdl Member
    edited April 2025

    @beanman109 said:

    @Sgrocks said:

    @beanman109 said:

    @hosthatch said: but I will see if I can do something for the flash deals

    F-f-flash deals?

    check main thread last line

    1AM Sunday Monday AEST

    Fly to Perth for a night

    Thanked by 5Blembim admax beanman109 Smigit borkedascii
  • hkbbdxhkbbdx Member

    Invoice #496691 Payment has been made, please open Thank you very much

  • JohnFilch123JohnFilch123 Member

    @hkbbdx said:
    Invoice #496691 Payment has been made, please open Thank you very much

    Your waiting time has been doubled. Thanks.

    Thanked by 3jnd wadhah Tarball
  • sanvitsanvit Member

    What CPU will be used for the 24GB plan on LA?

  • webcraftwebcraft Member

    @sanvit said:
    What CPU will be used for the 24GB plan on LA?

    AMD Epyc, no specific model is guaranteed though.

  • jsgjsg Member, Resident Benchmarker

    @hosthatch said:

    @jsg said: And no, I did not try to email them. Why should I? After all there's a panel that seems to offer "open ticket".

    As mentioned earlier, we do not restrict anyone from opening a ticket. I am sorry that you ran into this issue, but this is the first I am hearing about it, and no other customer has ever complained about this.

    So, now that you heard about it, when will the problem be solved?

    It would take much less effort to write an email.

    Thanks, I much prefer using the panel.

    To avoid misinterpretations: this is not about bashing @hosthatch, my "happy birthday" was sincere and I like(d) my HH servers (as long as I had some support).

  • hosthatchhosthatch Patron Provider, Top Host, Veteran

    @jsg said: So, now that you heard about it, when will the problem be solved?

    As soon as it exists. So far I have no idea who you are in our system, and have no way to identify your account. Can't really solve an issue that that does not exist.

    @jsg said: Thanks, I much prefer using the panel.

    Great, probably would be a good idea to send us an email to let us know about the issue you are seeing, so we can look into it. Then you will be able to use your preferred method of contact in the panel, going forward.

    @jsg said: (as long as I had some support).

    I know it feels like you do not now, but you really do.

    Truly not sure why this is so complicated. :)

    Thanked by 5macou jnd borkedascii Tarball the_doctor
  • barbarosbarbaros Member

    @jsg said:

    @hosthatch said:

    @jsg said: And no, I did not try to email them. Why should I? After all there's a panel that seems to offer "open ticket".

    As mentioned earlier, we do not restrict anyone from opening a ticket. I am sorry that you ran into this issue, but this is the first I am hearing about it, and no other customer has ever complained about this.

    So, now that you heard about it, when will the problem be solved?

    It would take much less effort to write an email.

    Thanks, I much prefer using the panel.

    To avoid misinterpretations: this is not about bashing @hosthatch, my "happy birthday" was sincere and I like(d) my HH servers (as long as I had some support).

    Maybe you can do screen record and reproduce the issue and share the link with @hosthatch to show the issue you are encountering?

    Thanked by 5Smigit borkedascii hosthatch PineappleM the_doctor
  • ethanblake87ethanblake87 Member

    Happy birthday!!

  • mjjmjjmjjmjjmjjmjj Member

    Happy birthday!
    I've been using HostHatch's VPS for the past four years, and the machine's stability and network connectivity have always left me very satisfied.

  • senossenos Member

    Happy birthday!!

  • jsgjsg Member, Resident Benchmarker
    edited April 2025

    @barbaros said:

    @jsg said:

    @hosthatch said:

    @jsg said: And no, I did not try to email them. Why should I? After all there's a panel that seems to offer "open ticket".

    As mentioned earlier, we do not restrict anyone from opening a ticket. I am sorry that you ran into this issue, but this is the first I am hearing about it, and no other customer has ever complained about this.

    So, now that you heard about it, when will the problem be solved?

    It would take much less effort to write an email.

    Thanks, I much prefer using the panel.

    To avoid misinterpretations: this is not about bashing @hosthatch, my "happy birthday" was sincere and I like(d) my HH servers (as long as I had some support).

    Maybe you can do screen record and reproduce the issue and share the link with @hosthatch to show the issue you are encountering?

    Nope, sadly can't do. For one because I'm clueless with graphics, screen video recording, and the likes. Secondly because on a (static, non video) screenshot one wouldn't see the problem, because, as I laid out, opening and filling in the ticket form/page works just normally. The problem is that once I click on "submit" it seems to do some work on the server - but then returns to a completely different page and when I look at my tickets manually (as opposed to, as usual, ending up on a "your ticket #xyz has been received. click here ..." page) I only see a single one from early on but not the new one; it's as if it didn't exist.

  • songtianlunsongtianlun Member

    Happy birthday!!

  • barankabaranka Member

    @hosthatch

    is it possible to stack 2 storage VM's ?

  • JasonMJasonM Member

    happy birthday

  • raviravi Member

    @jsg said:
    Nope, sadly can't do. For one because I'm clueless with graphics, screen video recording, and the likes.

    You can use https://zight.com/ to record and share screen recording.

    Thanked by 1the_doctor
  • rcy026rcy026 Member

    @hosthatch said:

    @jsg said: (as long as I had some support).

    I know it feels like you do not now, but you really do.

    Truly not sure why this is so complicated. :)

    Haha, don't you know @jsg at all?
    I love the guy but complicated is what he does, it's kind of his thing. :lol:

    Thanked by 1the_doctor
  • AstroAstro Member
    edited April 2025

    @jsg said: So, now that you heard about it, when will the problem be solved?

    With statements like those, it doesn't even feel like you want it to be solved. Just want to nag for no reason. Sure it should work a certain way - just email or coordinate with the provider here to get it fixed.

    Annoying to say the least.

    @hosthatch said: As soon as it exists. So far I have no idea who you are in our system, and have no way to identify your account. Can't really solve an issue that that does not exist.

    No idea what he wants to achieve.

    Thanked by 1the_doctor
  • barbarosbarbaros Member

    @Astro said:

    @jsg said: So, now that you heard about it, when will the problem be solved?

    With statements like those, it doesn't even feel like you want it to be solved. Just want to nag for no reason. Sure it should work a certain way - just email or coordinate with the provider here to get it fixed.

    Annoying to say the least.

    @hosthatch said: As soon as it exists. So far I have no idea who you are in our system, and have no way to identify your account. Can't really solve an issue that that does not exist.

    No idea what he wants to achieve.

    Yeah he is not looking for a solution, just complaining.

  • itachikonohaitachikonoha Member
    edited April 2025

    @Astro said:

    @jsg said: So, now that you heard about it, when will the problem be solved?

    With statements like those, it doesn't even feel like you want it to be solved. Just want to nag for no reason. Sure it should work a certain way - just email or coordinate with the provider here to get it fixed.

    Annoying to say the least.

    @hosthatch said: As soon as it exists. So far I have no idea who you are in our system, and have no way to identify your account. Can't really solve an issue that that does not exist.

    No idea what he wants to achieve.

    You can't expect customers to know about technicality always. It's upon the programmer/host to minimise the area or guide him/her.

    It's a client side error so knowing about his customer id will resolve nothing. One should just ask to hit f12 in chrome and copy whatever comes in the console for debugging purpose when submitting the form.

    This is how the issue should have had been addressed if resolving was aim.

  • jsgjsg Member, Resident Benchmarker

    @Astro said:

    @jsg said: So, now that you heard about it, when will the problem be solved?

    With statements like those, it doesn't even feel like you want it to be solved. Just want to nag for no reason. Sure it should work a certain way - just email or coordinate with the provider here to get it fixed.

    (emphasis mine)

    So, what you feel is more important than what I actually and in reality experienced?

    Annoying to say the least.

    @hosthatch said: As soon as it exists. So far I have no idea who you are in our system, and have no way to identify your account. Can't really solve an issue that that does not exist.

    No idea what he wants to achieve.

    A working panel that allows me to submit a ticket.

    You, of course, are free to bow down to whatever a provider demands (e.g. "just use email") - and I'm free not to but to insist that a bog standard feature works properly. It btw. did during at least the first weeks (and possibly longer).

    And kindly refrain from telling me about your feelings. I don't care what you feel, I care about facts and reality. A strange old-school concept, I know ...

This discussion has been closed.