Celebrating 14 years in business - NVMe & Storage deals inside

jsg

@hosthatch said:

@jsg said: Besides: why do you > offer tickets in your panel if you want customers to email you?

I am going to assume that either this issue is completely made up

Bravo, that's a professional attitude /sarcasm

or you have no interest in getting it resolved.

Wrong: I'm not interested any longer in you resolving it after your despicable attitude (see above). So I "resolve" it myself by not using your products for anything even halfway important anymore and never again buying from you. Kindly note that I don't ask for a pro-rata refund (as a troll and/or liar might do) but rather take the loss and simply turn away.

Either way, I wish you all the best. When you are ready, please drop us an email and we will look into it.

Thanks, I'm glad to have quite a few servers from decent providers who do care about any problems. As for "drop an email": won't happen, I prefer providers with a properly working panel.

@codelock said:
I wonder why is spoiling an offer thread is allowed like this without proof

FYI: actually I went into this thread to congratulate and with a very friendly attitude. My "complaint" was just a side note. Unfortunately hosthatch pleased to turn it into what it became by simply blocking and denying. A simple "oopsie, will have a look into our Norway panel" aka provider showing a constructive attitude would have done the job.

ymnet9

sir,the ping and mtr is error. http://lg.chi.hosthatch.com/

PineappleM

@jsg said:

@barbaros said:

@jsg said:

@hosthatch said:

@jsg said: And no, I did not try to email them. Why should I? After all there's a panel that seems to offer "open ticket".

As mentioned earlier, we do not restrict anyone from opening a ticket. I am sorry that you ran into this issue, but this is the first I am hearing about it, and no other customer has ever complained about this.

So, now that you heard about it, when will the problem be solved?

It would take much less effort to write an email.

Thanks, I much prefer using the panel.

To avoid misinterpretations: this is not about bashing @hosthatch, my "happy birthday" was sincere and I like(d) my HH servers (as long as I had some support).

Maybe you can do screen record and reproduce the issue and share the link with @hosthatch to show the issue you are encountering?

Nope, sadly can't do. For one because I'm clueless with graphics, screen video recording, and the likes. Secondly because on a (static, non video) screenshot one wouldn't see the problem, because, as I laid out, opening and filling in the ticket form/page works just normally. The problem is that once I click on "submit" it seems to do some work on the server - but then returns to a completely different page and when I look at my tickets manually (as opposed to, as usual, ending up on a "your ticket #xyz has been received. click here ..." page) I only see a single one from early on but not the new one; it's as if it didn't exist.

I just opened a ticket asking about the SSD boot drive to test their ticketing system (I don’t actually need them to reply to the ticket). It worked fine for me, got a confirmation email and all. I used FireFox with only adnauseum and DuckDuckGo privacy extension on a Windows 10 VM.

wadhah

@jsg when your internet stops working, do you refuse to call your ISP on the phone and you just keep refreshing their support website that isnt working because your internet is off?

JohnFilch123

@wadhah said:
@jsg when your internet stops working, do you refuse to call your ISP on the phone and you just keep refreshing their support website that isnt working because your internet is off?

How do you know I am doing this on the regular basis?

PineappleM

@Smigit said:
Current ones main difference is I have monthly billing, which Id like to keep, but that does come out to $150yr so not like I’m paying less either.

Technically you are paying less because monthly transactions cost more in payment processing fees. Moreover, with annual billing, they get all your money upfront that they can use to pay down interest-accruing debt, etc. It’s also likely why they only offer annual for these promo pricing.

JabJab

@hosthatch said: We will be offering a flash sale on Sunday, 13th April on 17:00 CEST. It will include some smaller servers (NVMe and Storage) in certain locations.

Astro

I know no one cares but @jsg has gone from someone sensible to an annoying fart for me.

beanman109

any FLASHING soon

cybertech

you snooze you lose

admax

@beanman109 said:
any FLASHING soon

GG FLASHING

jsg

@PineappleM said:

@jsg said:

@barbaros said:

@jsg said:

@hosthatch said:

@jsg said: And no, I did not try to email them. Why should I? After all there's a panel that seems to offer "open ticket".

As mentioned earlier, we do not restrict anyone from opening a ticket. I am sorry that you ran into this issue, but this is the first I am hearing about it, and no other customer has ever complained about this.

So, now that you heard about it, when will the problem be solved?

It would take much less effort to write an email.

Thanks, I much prefer using the panel.

To avoid misinterpretations: this is not about bashing @hosthatch, my "happy birthday" was sincere and I like(d) my HH servers (as long as I had some support).

Maybe you can do screen record and reproduce the issue and share the link with @hosthatch to show the issue you are encountering?

Nope, sadly can't do. For one because I'm clueless with graphics, screen video recording, and the likes. Secondly because on a (static, non video) screenshot one wouldn't see the problem, because, as I laid out, opening and filling in the ticket form/page works just normally. The problem is that once I click on "submit" it seems to do some work on the server - but then returns to a completely different page and when I look at my tickets manually (as opposed to, as usual, ending up on a "your ticket #xyz has been received. click here ..." page) I only see a single one from early on but not the new one; it's as if it didn't exist.

I just opened a ticket asking about the SSD boot drive to test their ticketing system (I don’t actually need them to reply to the ticket). It worked fine for me, got a confirmation email and all. I used FireFox with only adnauseum and DuckDuckGo privacy extension on a Windows 10 VM.

So? I never said that their ticketing system doesn't work at all/everywhere. I only talked about one specific location.

@wadhah said:
@jsg when your internet stops working, do you refuse to call your ISP on the phone and you just keep refreshing their support website that isnt working because your internet is off?

Improper comparison.

@Astro said:
I know no one cares but @jsg has gone from someone sensible to an annoying fart for me.

As you seem to not have noticed it: the topic is not this or that person. And even much less how you feel about this or that person.

barbaros

@jsg said:

@PineappleM said:

@jsg said:

@barbaros said:

@jsg said:

@hosthatch said:

@jsg said: And no, I did not try to email them. Why should I? After all there's a panel that seems to offer "open ticket".

As mentioned earlier, we do not restrict anyone from opening a ticket. I am sorry that you ran into this issue, but this is the first I am hearing about it, and no other customer has ever complained about this.

So, now that you heard about it, when will the problem be solved?

It would take much less effort to write an email.

Thanks, I much prefer using the panel.

To avoid misinterpretations: this is not about bashing @hosthatch, my "happy birthday" was sincere and I like(d) my HH servers (as long as I had some support).

Maybe you can do screen record and reproduce the issue and share the link with @hosthatch to show the issue you are encountering?

Nope, sadly can't do. For one because I'm clueless with graphics, screen video recording, and the likes. Secondly because on a (static, non video) screenshot one wouldn't see the problem, because, as I laid out, opening and filling in the ticket form/page works just normally. The problem is that once I click on "submit" it seems to do some work on the server - but then returns to a completely different page and when I look at my tickets manually (as opposed to, as usual, ending up on a "your ticket #xyz has been received. click here ..." page) I only see a single one from early on but not the new one; it's as if it didn't exist.

I just opened a ticket asking about the SSD boot drive to test their ticketing system (I don’t actually need them to reply to the ticket). It worked fine for me, got a confirmation email and all. I used FireFox with only adnauseum and DuckDuckGo privacy extension on a Windows 10 VM.

So? I never said that their ticketing system doesn't work at all/everywhere. I only talked about one specific location.

You said they are blocking customers creating ticket that are on discounted plans.

jsg

@barbaros said:

@jsg said:

@PineappleM said:

@jsg said:

@barbaros said:

@jsg said:

@hosthatch said:

@jsg said: And no, I did not try to email them. Why should I? After all there's a panel that seems to offer "open ticket".

As mentioned earlier, we do not restrict anyone from opening a ticket. I am sorry that you ran into this issue, but this is the first I am hearing about it, and no other customer has ever complained about this.

So, now that you heard about it, when will the problem be solved?

It would take much less effort to write an email.

Thanks, I much prefer using the panel.

To avoid misinterpretations: this is not about bashing @hosthatch, my "happy birthday" was sincere and I like(d) my HH servers (as long as I had some support).

Maybe you can do screen record and reproduce the issue and share the link with @hosthatch to show the issue you are encountering?

Nope, sadly can't do. For one because I'm clueless with graphics, screen video recording, and the likes. Secondly because on a (static, non video) screenshot one wouldn't see the problem, because, as I laid out, opening and filling in the ticket form/page works just normally. The problem is that once I click on "submit" it seems to do some work on the server - but then returns to a completely different page and when I look at my tickets manually (as opposed to, as usual, ending up on a "your ticket #xyz has been received. click here ..." page) I only see a single one from early on but not the new one; it's as if it didn't exist.

I just opened a ticket asking about the SSD boot drive to test their ticketing system (I don’t actually need them to reply to the ticket). It worked fine for me, got a confirmation email and all. I used FireFox with only adnauseum and DuckDuckGo privacy extension on a Windows 10 VM.

So? I never said that their ticketing system doesn't work at all/everywhere. I only talked about one specific location.

You said they are blocking customers creating ticket that are on discounted plans.

BS! I talked about what I experienced in one specific location wrt to a VPS that happens to be discounted.

wadhah

@jsg said: Improper comparison.

Blembim

@beanman109 said:
any FLASHING soon

Need some deal to flash my day

Svalbard

Weekend = Trading？

Svalbard

I haven't purchased any servers in a long time and I need someone who can orchestrate a $7 deal, I miss you @beanman109

barbaros

@Blembim said:

@beanman109 said:
any FLASHING soon

Need some deal to flash my day

Find local FUMOs flashing in your area

Blembim

@barbaros said:

@Blembim said:

@beanman109 said:
any FLASHING soon

Need some deal to flash my day

Find local FUMOs flashing in your area

Its songkran, no fumo yet still flashing asf in my area tonight

bdl

@barbaros said:

@Blembim said:

@beanman109 said:
any FLASHING soon

Need some deal to flash my day

Find local FUMOs flashing in your area

Find local LETers F5'ing in your area

cybertech

MOARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

FAT32

@hosthatch please give me oneeeeeeee reason to use your service

barbaros

@FAT32 said:
@hosthatch please give me oneeeeeeee reason to use your service

You won't have to create ticket with them because you know no one will ever answer it. Time saved.

the_doctor

The 5 Stages of Waiting for a HostHatch Flash Sale

You know the drill. You've been refreshing their website every 30 minutes for days. Your calendar has more HostHatch sale reminders than actual appointments. Welcome to the peculiar purgatory of waiting for a HostHatch flash sale.

Stage 1: Denial

"I don't need another VPS. My current setup is perfectly adequate," you lie to yourself as you create a dedicated browser profile just for HostHatch notifications.

Stage 2: Obsession

"Just checking the time in Sweden" becomes your new catchphrase as you calculate time zone differences to predict when the sale might drop. Your family is concerned about the spreadsheet titled "HOSTHATCH FLASH SALE HISTORICAL TIMING ANALYSIS v4.3".

Stage 3: Preparation

Your PayPal is locked and loaded. Credit card details memorised. You've practised your checkout flow with a stopwatch. Your speed tests would impress Olympic sprinters. Meanwhile, your colleagues wonder why you keep muttering "$29 KVM 4GB special" during meetings.

Stage 4: The Wait

Your finger hovers over F5. You've joined three Discord servers, two Telegram groups, and signed up for SMS alerts. Sleep is for the weak. Food is optional. There is only the wait.

Stage 5: Aftermath

Either:
A- Euphoria - You've secured your bargain VPS and now must justify why you needed another server to your increasingly suspicious partner.
B- Devastation - They sold out in 3 minutes and you were in the loo. Time to enter Stage 1 again and wait for the next one.

Remember, the best things in life are free, but the second best things are HostHatch VPS servers during a flash sale. May the refresh odds be ever in your favour.

beanman109

@FAT32 said:
@hosthatch please give me oneeeeeeee reason to use your service

Sgrocks

@jsg said:

@PineappleM said:

@jsg said:

@barbaros said:

@jsg said:

@hosthatch said:

@jsg said: And no, I did not try to email them. Why should I? After all there's a panel that seems to offer "open ticket".

As mentioned earlier, we do not restrict anyone from opening a ticket. I am sorry that you ran into this issue, but this is the first I am hearing about it, and no other customer has ever complained about this.

So, now that you heard about it, when will the problem be solved?

It would take much less effort to write an email.

Thanks, I much prefer using the panel.

To avoid misinterpretations: this is not about bashing @hosthatch, my "happy birthday" was sincere and I like(d) my HH servers (as long as I had some support).

Maybe you can do screen record and reproduce the issue and share the link with @hosthatch to show the issue you are encountering?

Nope, sadly can't do. For one because I'm clueless with graphics, screen video recording, and the likes. Secondly because on a (static, non video) screenshot one wouldn't see the problem, because, as I laid out, opening and filling in the ticket form/page works just normally. The problem is that once I click on "submit" it seems to do some work on the server - but then returns to a completely different page and when I look at my tickets manually (as opposed to, as usual, ending up on a "your ticket #xyz has been received. click here ..." page) I only see a single one from early on but not the new one; it's as if it didn't exist.

I just opened a ticket asking about the SSD boot drive to test their ticketing system (I don’t actually need them to reply to the ticket). It worked fine for me, got a confirmation email and all. I used FireFox with only adnauseum and DuckDuckGo privacy extension on a Windows 10 VM.

So? I never said that their ticketing system doesn't work at all/everywhere. I only talked about one specific location.

@wadhah said:
@jsg when your internet stops working, do you refuse to call your ISP on the phone and you just keep refreshing their support website that isnt working because your internet is off?

Improper comparison.

@Astro said:
I know no one cares but @jsg has gone from someone sensible to an annoying fart for me.

As you seem to not have noticed it: the topic is not this or that person. And even much less how you feel about this or that person.

no one gives a damn fck

DoitAgain

waiting for flash sale.....

hosthatch

@jsg said: I prefer providers with a properly working panel

@jsg said: A simple "oopsie, will have a look into our Norway panel"

There is no Norway panel. We only have one panel for all of our locations, and it is working fine. I don't know what you want me to look into, since the problem you have described is not reproducible.

the_doctor

@hosthatch said:

@jsg said: I prefer providers with a properly working panel

@jsg said: A simple "oopsie, will have a look into our Norway panel"

There is no Norway panel. We only have one panel for all of our locations, and it is working fine. I don't know what you want me to look into, since the problem you have described is not reproducible.

I was going to tell him the same thing, but there's no point in feeding trolls.