HostHatch Tickets Communication Process

barbaros · January 2025

Sad part is while he makes an allegation like that, he is not even their customer.

TimboJones · January 2025

@i12h said:

@rcy026 said:

@i12h said:

Post like this are also popularizing relevant knowledge to consumers, aren't they? However, with this experience, I know that I need to hide the provider's name in the future, that would make things much easier for everyone.

The provider provides the product well within specifications

I have explained this. My understanding of HH product specifications is based on the promotional VPSs I have purchased and used on HH before. That's why I keep buying promotional VPSs from HH.

I call shenanigans. You're avoiding the many questions on your actual use case, as any ticket complaining about performance and want a refund would have to demonstrate how their intended use was crippled beyond use, especially compared to this other operational server.

What is your use case where the 4k performance is impeded by 28-40MB/s speeds?

Saragoldfarb · January 2025

Ban the twat

lets-solve-problems

emgh · January 2025

HostHatch should have limited the high performing one to the same level as the lower performing one to close the gap

zed · January 2025

Not a hosthatch customer and I enjoy the occasional dramatics, but this seems like a case of unrealistic expectations?

i12h · January 2025

UPDATE | HostHatch Ticket Reply:

You may want to read that quote in the context of the thread it was made on. Your server was timely delivered, and did not take more than 10 working days.

fluffernutter · January 2025

[@aj_potc said]

In another topic, I recall one LET member mentioned he spends around $5000 per month on HostHatch for production workloads. If I were that customer, I would definitely expect some priority handling, so it's no surprise he's super happy with service.

Hi! Closer to 15k now, HH has been great and I have nothing bad to say about them. Even before becoming a larger customer I always got quick and friendly support on my promo services.

(also I'm a she, girls do exist on this website! although I assume not very many)

i12h · January 2025

Let me say it again:
I accept the opinions and suggestions of everyone above.

I have learned a lot from a thread. As for this specific incident, maybe my requirement for 4K performance of NVMe is unrealistic, but I have explained that I continued to purchase it based on my previous purchases and usage. However, it seems that no one understands this.

Therefore, when encountering such a problem, it is necessary to further quantify the specific impact of 4K performance in actual use, and speak with data, rather than describing it more. Otherwise, the appeal will be quickly flattened and judged.

itachikonoha · January 2025

@Arkas said:

@itachikonoha said: You are forgetting one crucial aspect

No sir. You have. Strike 2.

@Arkas I am a bit confused here. Is it an informal warning? If yes then it'll be helpful if you'll let me know on what ground.

fluffernutter · January 2025

@itachikonoha said:

@Arkas said:

@itachikonoha said: You are forgetting one crucial aspect

No sir. You have. Strike 2.

@Arkas I am a bit confused here. Is it an informal warning? If yes then it'll be helpful if you'll let me know on what ground.

You're super duper annoying and keep breaking rule #1, you're also shit talking some pretty decent providers without ever using theirs services. I don't think you contribute anything of value to the forum and would love to see you banned, at least personally. No idea why Arkas warned you, but probably for roughly the same stuff if I had to guess.

aj_potc · January 2025

@fluffernutter said: (also I'm a she, girls do exist on this website! although I assume not very many)

Sorry about that! I tend to avoid the ungrammatical "they" when writing about a singular person, so I went with "he" by habit. Thanks for the correction! It's good to know there is some diversity on LET.

aj_potc · January 2025

@i12h said:
UPDATE | HostHatch Ticket Reply:

You may want to read that quote in the context of the thread it was made on. Your server was timely delivered, and did not take more than 10 working days.

I don't understand what reply you were waiting for.

Your choices are simple:

Keep the VPS and use it for something less IO sensitive (or just let it expire)
Transfer it to someone else
Pay the small fee of $15 to take your chance with another node

Personally, I would have gone with option 3.

ralf · January 2025

@aj_potc said:

@i12h said:
UPDATE | HostHatch Ticket Reply:

You may want to read that quote in the context of the thread it was made on. Your server was timely delivered, and did not take more than 10 working days.

I don't understand what reply you were waiting for.

Your choices are simple:

Keep the VPS and use it for something less IO sensitive (or just let it expire)

Transfer it to someone else

Pay the small fee of $15 to take your chance with another node

Personally, I would have gone with option 3.

I'd have gone with 4.

Try your application anyway and discover that it works just fine

i12h · January 2025

@aj_potc said:

@i12h said:
UPDATE | HostHatch Ticket Reply:

You may want to read that quote in the context of the thread it was made on. Your server was timely delivered, and did not take more than 10 working days.

I don't understand what reply you were waiting for.

Your choices are simple:

Keep the VPS and use it for something less IO sensitive (or just let it expire)

Transfer it to someone else

Pay the small fee of $15 to take your chance with another node

Personally, I would have gone with option 3.

You don't even understand. Then how can you keep talking to me about choices? Who do you think you are?

i12h · January 2025

@ralf said:

@aj_potc said:

@i12h said:
UPDATE | HostHatch Ticket Reply:

You may want to read that quote in the context of the thread it was made on. Your server was timely delivered, and did not take more than 10 working days.

I don't understand what reply you were waiting for.

Your choices are simple:

Keep the VPS and use it for something less IO sensitive (or just let it expire)

Transfer it to someone else

Pay the small fee of $15 to take your chance with another node

Personally, I would have gone with option 3.

I'd have gone with 4.

Try your application anyway and discover that it works just fine

So you performed with a good feeling about yourself. Can you take a sober look in the mirror?

itachikonoha · January 2025

@i12h said:
You don't even understand. Then how can you keep talking to me about choices? Who do you think you are?

May be it'll be better to start from fresh.... What is your expectations in this case?

Refund doesn't apply here. So service transfer should be the preferable choice. Any obstacle for putting up in service transfer?

i12h · January 2025

@itachikonoha said:

@i12h said:
You don't even understand. Then how can you keep talking to me about choices? Who do you think you are?

What is your expectations in this case?

OMG. And you, I’d like to ask you the same question.
You're not even an HH user, do you really care about me?

itachikonoha · January 2025

@i12h said:

@itachikonoha said:

@i12h said:
You don't even understand. Then how can you keep talking to me about choices? Who do you think you are?

What is your expectations in this case?

OMG. And you, I’d like to ask you the same question.
You're not even an HH user, do you really care about me?

Generally I criticise how HH operates in various subjects but in this case, even I'll say that HH isn't at fault.

You are arguing with the very people who are trying to help. especially @ralf, @aj_potc offered the best solution that are realistically possible. I am little bit surprised that you are ignoring those.

That's why ask, What's your expectations so that people can offer the best course of action here. Arguing with those very people won't solve anything.

rcy026 · January 2025

@i12h said:

@aj_potc said:

@i12h said:
UPDATE | HostHatch Ticket Reply:

You may want to read that quote in the context of the thread it was made on. Your server was timely delivered, and did not take more than 10 working days.

I don't understand what reply you were waiting for.

Your choices are simple:

Keep the VPS and use it for something less IO sensitive (or just let it expire)

Transfer it to someone else

Pay the small fee of $15 to take your chance with another node

Personally, I would have gone with option 3.

You don't even understand. Then how can you keep talking to me about choices? Who do you think you are?

Then please explain what it is that we don't understand, I'm sure there are many of us who really would like to know.

Lets look at the facts.

The performance and specifications are well within limits of what you should expect from a vps.
You run some kind of application or whatever that you say does not work within these specifications.

As I see it, the possible options are:

You transfer the vps to someone else and run your application elsewhere.
You use it as it is.
You pay the $15 and hope that moving to another node will solve your imaginary problem.

Options that are not possible:

Refund. The product you bought clearly stated "no refunds".
Magic. Continue to complain will most likely not change anything.

You seem like an intelligent man and you have provided all the information without bias, but I kind of struggle to understand what you are expecting to gain from this? Clearly your expectations were way to high and nobody has really done anything wrong here, so what are you trying to accomplish?
A lot of people have tried to assist you by suggesting that your application or whatever it is might not be correctly optimized and have even offered to help, but you seem to refuse to even consider this.
What is it that you want?

dev_vps · January 2025

@ralf said:

Try your application anyway and discover that it works just fine

@ralf
I have been playing with MySQL database engine and memory optimization is the biggest boost. Using swap space by OS will significantly deteriorate the performance.

Here is a good reference article on Optimizing MySQL for Memory Usage

https://reintech.io/blog/optimizing-mysql-memory-usage

SET GLOBAL key_buffer_size = '256M';
SET GLOBAL query_cache_size = '128M';
SET GLOBAL innodb_buffer_pool_size = '1G';
SET GLOBAL max_connections = 100;

I am running comparison tests for MySQL and SQL Server Express -- both are free database servers even for commercial applications

i12h · January 2025

@rcy026 said:

@i12h said:

@aj_potc said:

@i12h said:
UPDATE | HostHatch Ticket Reply:

You may want to read that quote in the context of the thread it was made on. Your server was timely delivered, and did not take more than 10 working days.

I don't understand what reply you were waiting for.

Your choices are simple:

Keep the VPS and use it for something less IO sensitive (or just let it expire)

Transfer it to someone else

Pay the small fee of $15 to take your chance with another node

Personally, I would have gone with option 3.

You don't even understand. Then how can you keep talking to me about choices? Who do you think you are?

You seem like an intelligent man...
What is it that you want?

Hi, I'm not an intelligent man. Honestly, I am also unable to provide a simple answer to tell you my purpose, I can only say that it's okay to express yourself on LET forum and I don't need to think carefully to announce my opinions and feelings.

What I am able to quantify, I'm able to express it in my previous posts, I can no longer explain more about it myself, I can only use a meme picture to quit gracefully.

rcy026 · January 2025

@i12h said:

Hi, I'm not an intelligent man.

I do not know you but I will have to disagree. Judging just by the way you are typing and expressing yourself I would say you are more intelligent than a majority of users on this forum.

Honestly, I am also unable to provide a simple answer to tell you my purpose, I can only say that it's okay to express yourself on LET forum and I don't need to think carefully to announce my opinions and feelings.

I of course agree that anyone is free to express their opinions and feelings on LET as well as anywhere else. I do however suggest that you at least put some thought into your statements before expressing them. "Think before you type" is always a good thing.

i12h · January 2025

@rcy026 said:

@i12h said:

Hi, I'm not an intelligent man.

I do not know you but I will have to disagree. Judging just by the way you are typing and expressing yourself I would say you are more intelligent than a majority of users on this forum.

Honestly, I am also unable to provide a simple answer to tell you my purpose, I can only say that it's okay to express yourself on LET forum and I don't need to think carefully to announce my opinions and feelings.

I of course agree that anyone is free to express their opinions and feelings on LET as well as anywhere else. I do however suggest that you at least put some thought into your statements before expressing them. "Think before you type" is always a good thing.

From the provider's point of view, it may be helpless to emphasize the disclaimer in order to control the cost.

However, this kind of control itself is a more costly approach. And this kind of control will also cause some past users to inadvertently enter the restricted area of this control. That's all I want to express in this thread.

I want to say that this is often the beginning of a vicious circle. And all HH users will be affected more or less at some point in the future. This is the so-called symbiosis. I can't point out the specific logical chain and derivation, it's just a feeling. So this is another of my foolish posts where ideology comes first.

rcy026 · January 2025

@i12h said:

I want to say that this is often the beginning of a vicious circle. And all HH users will be affected more or less at some point in the future.

Actually, no. I am a HH user, I am not affected by this.
I pay HostHatch money and they deliver a product. If I don't like the product I don't buy it. If I do not pay, HostHatch will not deliver. No side expects more or less. That's how most business relations work.

This is the so-called symbiosis. I can't point out the specific logical chain and derivation, it's just a feeling. So this is another of my foolish posts where ideology comes first.

That would be a parasitic symbiosis where only one party gains something. HostHatch will never gain anything by having to deliver more than they promised, they would instead lose money on every new customer. You would gain by it since you would get more than what you pay for. Businesses can only exist when a symbiosis is mutualistic, which means both parties gain something.
If you think businesses will adhere to your ideology and give you special treatment because of it, you will be disappointed. Ideology does not pay bills.

So to summarize: HostHatch has delivered exactly what they should but you think they should do more because of your feelings.

aj_potc · January 2025

@i12h said:

You don't even understand. Then how can you keep talking to me about choices? Who do you think you are?

I do understand your options. The only thing I don't understand is why you're asking for ones that don't exist.

When you wrote in the other topic that the VPS performance didn't fit your requirements, I didn't second guess you. I assumed you knew exactly what you wanted, accepted that the current VPS doesn't work for you, and gave you my recommendations: using dedicated resources for your application, or trying your luck moving to another HostHatch node.

Others have dug deeper into the issue and tried to help with tips on optimizing your database configuration, which is very generous.

And all HH users will be affected more or less at some point in the future.

Not necessarily. You might just be on a busy node or one that is configured differently. HostHatch undoubtedly has a lot of VPS nodes.

i12h · January 2025

@rcy026 said:
So to summarize: HostHatch has delivered exactly what they should but you think they should do more because of your feelings.

I don't expect them to do more, I just record what I can do myself.
My own feelings are not irrational either, they come from my previous experience of use, that's why I keep buying.

Only now do I realize that my previous purchase experience cannot be used as a basis. In fact, every purchase is like opening a blind box, and once the box is opened, there is no refund. How is this situation anything but me getting the short end of the stick?

However, I also understand what you're saying.

i12h · January 2025

@aj_potc said:

@i12h said:

You don't even understand. Then how can you keep talking to me about choices? Who do you think you are?

I do understand your options. The only thing I don't understand is why you're asking for ones that don't exist.

Perhaps you are all rational experts when purchasing VPS, with reasonable expectations, reasonable gains, and reasonable emotions.

And the friend who claimed to be a lady in the speech, you are also a rational goddess. I am only worthy of carrying shoes for you, Your Majesty.

dev_vps · January 2025

The VPS , even from same provider and same location, will have varied performance due to host node and what neighbors are doing.

As long as vps performance > baseline expected performance , we can’t ask for more.

I have a storage vps and its performance is much better than expected levels, if I order another storage vps … can I reasonably expect performance to be similar to the earlier one? The answer is no.

Every VPS performance should be compared only with baseline expected performance levels. Since there is a baseline expected performance, it can not be termed as blind box,

ps - I ordered a dedicated server with 1 TB HDD, but was provisioned with 1 TB SSD. So extra performance can work in our favor, but can not be taken as expected level.

fluffernutter · January 2025

[@i12h said]

And the friend who claimed to be a lady in the speech, you are also a rational goddess. I am only worthy of carrying shoes for you, Your Majesty.

love u too ❤️

asthen · January 2025

wait @hosthatch , see if he is in the mood today, and doing charity.

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