New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
HostHatch Tickets Communication Process
My intention for posting this thread is to simply document the issue I had purchasing a HostHatch promo and the actual communication process involved - no further commentary from me, just to provide LET forum members a reference point as to what issues you might encounter should you purchase a promo. HostHatch has yet to respond in any final capacity, any updates I will include here.
Comments
Pinging @dev_vps for YABS and bold texts and @itachikonoha to get this party started.
Oh, God, please no, not a party.
Reason I will never offer vps hosting: those customers. Provider have completely good communication and iops is of normal nvme level
Paid for VPS price, expecting Dedi spec and performance
You should have asked for refund for the delivery issue not the performance. Eventually you got the vm and are not satisfied with disk i/o which kind of seems normal to me.
Even if you think the spec posted are the spec of the Dedi, what choice do I have at the moment? Can I only change my own understanding, that is, buy lessons with money? Or do I at least have the right to apply for a refund? Especially when I first got this VPS not long ago.
My 2nd image is of the ticket I submitted requesting a refund.
HostHatch denied my refund request.
if you wanted some specific IO speed, why did you go for some ultra discount VPS from an already cheap provider? this is an extremely ridiculous thing to whinge about in public.
the ill-informedness and silliness of posters on this forum are absolutely world class.
I saw that. Your request reason is the perfomance not the delivery issue. You should have asked for refund for the delivery issue. There are many support agents who might not know what comments written here.
I am sorry but I don't think you saw the screenshot of my last ticket where I was asking for a refund.
I am not here to complain, I am here to show that even when I wanted a refund, I was denied. Isn't that a catch-22 for anyone buying a product on sale?
Why did you even expect promotional server from 2 year ago have same perfomance as current deal? xDDDD
You mean from this post: https://lowendtalk.com/discussion/200349/24h-limited-nvme-storage-deals-in-eu-apac-and-us/p1 ?
which says this:
All I can refer to, that is, the reason to support my continued purchase, is my previous communication and usage experience with HH, right?
Yes, the literal meaning of this instruction, I believe many people will feel that they understand it, including myself.
And when they really encounter problems, they will find out what they are facing. This is also my original intention for posting.
If the provides promotional products of different quality from the previous ones, problems will arise, and it is a dead end for both parties.
Please don't say that.
In fact, you can't be sure that what happened to me today must not happen to you in the future. One day when you encounter it yourself, someone else will say so.
We don't know each other, and I don't expect to get your approval.
Just ignore me or walk away. Thanks.
I interpreted
As meaning that from 10 days after the original due date of the VPS, you can ask for a refund up to the point of delivery. The BF servers were expected around mid December (2 weeks from BF) I believe, so from just before Xmas up to delivery the refund window was in effect. I don’t believe the refund applies once you’ve taken delivery.
I think that’s the grounds your refund was rejected. Now it’s delivered the “no refunds” statement in the original deal is holding. That of course means one can’t benchmark and cancel for free, but that condition was outlined in the original sale and is the risk with a ‘no refunds’ sale.
Damn, you really are a valued customar ... Now you learned that 99% of LET hosts are just toys, you shouldn't haven expected much to begin with.
Thanks. I understand the key point in your interpretation.
No matter what the reason is for HH to refuse a refund, I hope that both provides and consumers can clearly understand the perspective and dimensions of such matters and see how to deal with them in a situation that is acceptable to both parties. , to avoid both parties entering a dead end in communication.
LOL. just LOL. this is asking refund for something entirely not provider fault.
but that being said if you feel HH is unreasonable do consider chargeback
Hello, My 2nd attachment is the screenshot of my ticket requesting a refund, which HH rejected.
Put it on service transfer
10K read + 10K write IOPS 4K is not a non performing VM.
HH does not need to refund you.
See, you previously said if I think HH is unreasonable, I can consider chargeback. Now you are shifting the goalpost again because you think it is reasonable.
Another critical sentence is: You believe now HH does not need to refund.
So what's changed in the process? Because you think it is reasonable, right?
Then we are in an infinite loop again.
The only guy in the loop is here you - cybertech never said to refund, just told you IF YOU think you should, just do it. He just wants to get you banned from HH :-D
Thank you for pointing that out, realistically
Post a full yabs please, I may full refund you and transfer your VPS to me
LE: I saw it now ... Its a 4gb ram, so I'm out sorry.
I don't see the issue here either. Providers will have different servers with different disk speeds, empty nodes will perform different than full node, that's also to be expected. And you got quick reply to tickets. Unless you run high intensity database server how exactly does it affect your use case? Or is this only measurebaiting with no real use?
If tickets like these keep HH busy then I see why provisioning of my server takes so long.
Nevermind, thanks anyway
F.Y.I