HostHatch Tickets Communication Process

aj_potc

@i12h said: As I'd mentioned before: a refund was never my intention.

If you didn't want a refund, then what request of yours did HostHatch refuse? You quoted HostHatch referring to the LET thread where they promised refunds for late deliveries.

i12h

@rcy026 said:
HostHatch dictated the rules and you approved them!

Alas, I have to repeat it again: HH did not stipulate or quantify the IO performance in the rules, so I used the same model and the same area product that I have used in HH in the past as a reference for purchase. I did not expect that the performance difference would be 3 -4 times that much before I said I felt emotions.

Whatever, ok ok I admire you, I love you.

itachikonoha

OP is complaining yet not being able to tell what he is complaining about.

Disk performance is low. So what should done by HH in this case?

You talked about refund then wrote

As I'd mentioned before: a refund was never my intention.

It's on 6 pages but I've yet to decipher what exactly OP wants.

i12h

@itachikonoha said:
OP is complaining yet not being able to tell what he is complaining about.

Disk performance is low. So what should done by HH in this case?

You talked about refund then wrote

As I'd mentioned before: a refund was never my intention.

It's on 6 pages but I've yet to decipher what exactly OP wants.

What else can I do in this situation? Do we live in the same world? Why do you always do things in such a binary manner, and do you really deal with other people in such black-and-white ways in your life?

I have a jury sitting behind me and all I said was that I am not making a claim, so I expected them to smile at one another and throw me out of court. At least then I could leave with some dignity.

i12h

May I remind you that you guys are creating an echo chamber? Most consumers of VPS are half-baked mortals who contribute most of the profit to the providers. Elites and experts have their own high-availability solutions, are smart enough to dodge, and can do so at any time. Who do you all think will suffer in the end?

dev_vps

Disk performance is not low. As many posters pointed out there is no issue with VPS performance.

Even from ticket history

Customer Wrote:
Sorry, I'm not trying to hit a specific standard, I know VPS hardware varies. What I want to say is about the "normal range" of NVMes reading and writing.
As an old user of HostHatch, I think I know whether a certain test result falls within the "normal range", so please help check this issue.

And HH replied straight to the point

Yes, they do fall under normal values.

Also, since VPS was delivered within 2 weeks ETA, it is not eligible for refund (only applies when VPS is not delivered in two weeks ETA)

And someone mentioned as well

The keyword here is reasonable expectations. Customer expectations were never reasonable.

Lastly, for optimal MySQL performance, it is recommended to use zero swap space

i12h

You all might as well just brand me a heretic and close my thread. I promise to never say another word in here again. I was born stupid.

cybertech

ok

itachikonoha

@i12h said:

@itachikonoha said:
OP is complaining yet not being able to tell what he is complaining about.

Disk performance is low. So what should done by HH in this case?

You talked about refund then wrote

As I'd mentioned before: a refund was never my intention.

It's on 6 pages but I've yet to decipher what exactly OP wants.

What else can I do in this situation? Do we live in the same world? Why do you always do things in such a binary manner, and do you really deal with other people in such black-and-white ways in your life?

I have a jury sitting behind me and all I said was that I am not making a claim, so I expected them to smile at one another and throw me out of court. At least then I could leave with some dignity.

I have not forwarded a binary question.

What I asked was, what you want since disk performance, even if not up your expectation, but it doesn't break any terms and conditions.

You can either keep using it or transfer it to someone else. This particular statement is binary because the whole aspect is binary (Either you keep it or you don't keep it).

Choosing a grey area solves nothing. You can complain upto unlimited pages here yet situation will still remain same.

i12h

@itachikonoha said:

@i12h said:

@itachikonoha said:
OP is complaining yet not being able to tell what he is complaining about.

Disk performance is low. So what should done by HH in this case?

You talked about refund then wrote

As I'd mentioned before: a refund was never my intention.

It's on 6 pages but I've yet to decipher what exactly OP wants.

What else can I do in this situation? Do we live in the same world? Why do you always do things in such a binary manner, and do you really deal with other people in such black-and-white ways in your life?

I have a jury sitting behind me and all I said was that I am not making a claim, so I expected them to smile at one another and throw me out of court. At least then I could leave with some dignity.

I have not forwarded a binary question.

What I asked was, what you want since disk performance, even if not up your expectation, but it doesn't break any terms and conditions.

You can either keep using it or transfer it to someone else. This particular statement is binary because the whole aspect is binary (Either you keep it or you don't keep it).

Choosing a grey area solves nothing. You can complain upto unlimited pages here yet situation will still remain same.

OMG, You and who are just like two sides of a coin.

BYE BYE, GUYS!

ravi

@i12h said:
You all might as well just brand me a heretic and close my thread. I promise to never say another word in here again. I was born stupid.

I feel sorry for you. You were just trying to put your experience with a provider.

cybertech

lets all feel sorry for @i12h

ralf

@i12h said:

@ralf said:

@i12h said:

@ralf said:
@i12h - I'd be very interested to know the results of any profiling you've done of your actual application on this VPS vs the other one, instead of a synthetic benchmark.

For instance, start 10, 100 and 1000 consecutive requests for a typical operation - what's the average response time for a typical page on both VPSs under each scenario? i.e. what's the actual real-world difference between these two machines?

The part you are curious about is an area where experts delve into. With my current ability, I am not able to explain this through actual data, but maybe I will do this work one day in the future.

In the screenshot #1, I think I have been more cautious in the wording of the title of my first ticket. I just said that the "disk I/O does not look like NVMe". If I show you the current benchmark alone, will you think it looks more like SSD's benchmark?

fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
---------------------------------
Block Size | 4k            (IOPS) | 64k           (IOPS)
  ------   | ---            ----  | ----           ---- 
Read       | 28.48 MB/s    (7.1k) | 419.42 MB/s   (6.5k)
Write      | 28.48 MB/s    (7.1k) | 413.82 MB/s   (6.4k)
Total      | 56.96 MB/s   (14.2k) | 825.48 MB/s  (12.8k)
           |                      |                     
Block Size | 512k          (IOPS) | 1m            (IOPS)
  ------   | ---            ----  | ----           ---- 
Read       | 1.38 GB/s     (2.6k) | 1.50 GB/s     (1.4k)
Write      | 1.45 GB/s     (2.8k) | 1.60 GB/s     (1.5k)
Total      | 2.83 GB/s     (5.5k) | 3.11 GB/s     (3.0k)

Again. Synthetic benchmarks matter very little in the read world.

In the 1MB tests, you are getting 3.11GB/s. Quoted drive speeds from manufacturers are always contiguous large transfers. Over 3000MB/s is definitely in the range of NVMe drives, even on a dedi. You are using a VPS, this is great performance.

Even if you workload is entirely 4KB blocks, in actual practice you will get much faster access - writes will be cached in RAM until it writes to disk, and reads of frequent data will also come out of the cache in RAM. Of course, if your application explicitly waits for an fsync then things may slow down, but applications designed around performance try to avoid fsync as much as possible - for instance, read how WAL in sqlite3 can be configured to avoid fysnc.

Mostly likely you're not going to actually be hitting the disk as much as you think, unless you're doing massive searches across poorly indexed databases. If you're doing that, there are plenty of things you can do to improve performance.

But, as everybody has been saying - the performance figures you've got are very good for a VPS. When you bought the server, there weren't any promises about performance, yet you've got a great perfoming VPS. It doesn't really matter if you already have a better one, this one is great and will perform well.

The part you are curious about is an area where experts delve into. With my current ability, I am not able to explain this through actual data, but maybe I will do this work one day in the future.

No, this is a basic part of deciding what your needs are. If you don't know how much resources your application requires, worrying about whether some other machine is faster in theory than this one is the least of your worries.

I very much doubt you're doing anything that requires this much disk throughput anyway because you're going to be CPU bound if you're doing any significant processing on it, and network bound if you're not.

If you don't know how to measure these metrics, run your application and see how it performs in normal use. If it's too slow, then next time you buy a VPS, make "faster disk" a key metric you're looking out for. But realistically, few providers are going to guarantee anything faster unless you go for a dedi, and certainly not at the price point your paying.

Again, test with your application and decide if it's sufficient for your needs. Otherwise you're just bitching about a hypothetical.

OMG, that's why I said you guys are the Greek Gods.

Right, I'm out. You can lead a horse to water, but you can't make it drink.

dev_vps

itachikonoha

@i12h said:

@itachikonoha said:

@i12h said:

@itachikonoha said:
OP is complaining yet not being able to tell what he is complaining about.

Disk performance is low. So what should done by HH in this case?

You talked about refund then wrote

As I'd mentioned before: a refund was never my intention.

It's on 6 pages but I've yet to decipher what exactly OP wants.

What else can I do in this situation? Do we live in the same world? Why do you always do things in such a binary manner, and do you really deal with other people in such black-and-white ways in your life?

I have a jury sitting behind me and all I said was that I am not making a claim, so I expected them to smile at one another and throw me out of court. At least then I could leave with some dignity.

I have not forwarded a binary question.

What I asked was, what you want since disk performance, even if not up your expectation, but it doesn't break any terms and conditions.

You can either keep using it or transfer it to someone else. This particular statement is binary because the whole aspect is binary (Either you keep it or you don't keep it).

Choosing a grey area solves nothing. You can complain upto unlimited pages here yet situation will still remain same.

OMG, You and who are just like two sides of a coin.

BYE BYE, GUYS!

Look dude, in this forum, people know me as someone who complaints about HH. So in order to raise grievance against HH, I'll more often support you if I feel it is somewhat fault of HH.

But in this case, I see no wrong doing for HH and I'll be among the first to say that, HH has nothing to do in your case.

You bought a vps but it doesn't meet your expectations. Just take it as a loss and move on.

gks

@i12h your arguments are good, right or wrong does not matter. Be around here.

dev_vps

@Freek said:

Pinging @dev_vps for YABS and bold texts and ******* to get this party started.

Hopefully you enjoyed the party

zed

@i12h said: no further commentary from me

my sides

Freek

@dev_vps said:

@Freek said:

Pinging @dev_vps for YABS and bold texts and ******* to get this party started.

Hopefully you enjoyed the party

Yes, this post was comedy gold: https://lowendtalk.com/discussion/comment/4260165/#Comment_4260165

dev_vps

@Freek said:

@dev_vps said:

@Freek said:

Pinging @dev_vps for YABS and bold texts and ******* to get this party started.

Hopefully you enjoyed the party

Yes, this post was comedy gold: https://lowendtalk.com/discussion/comment/4260165/#Comment_4260165

indeed.

and this quote

every purchase is like opening a blind box

greenhost_cloud

@barbaros said:

@greenhost_cloud said:
I have nothing to do with the technical performance of the server. But the way the provider responds to the ticket is really unacceptable. You can't get the user's attention with a half-line response.

Which part is unacceptable?

There is a lack of sufficient attention to the user's problem, as well as inadequate time spent investigating it. Also, there is insufficient focus on user satisfaction.

When a provider offers a service, it is essential to engage in appropriate and meaningful interaction with the user regarding the service being provided.

Arkas

@itachikonoha said: Look dude, in this forum, people know me as someone who complaints

Do we? I mean, you complain non stop. But do we? And yes, although I don't have to, the last post you replied to was violating the rules of 'being a dick' and receiving non stop flags from members. Yes, consider it an official and binding warning to violating LET rules.

itachikonoha

@Arkas

Have you actually read the whole post?

Look dude, in this forum, people know me as someone who complaints about HH. So in order to raise grievance against HH, I'll more often support you if I feel it is somewhat fault of HH.

But in this case, I see no wrong doing for HH and I'll be among the first to say that, HH has nothing to do in your case.

You bought a vps but it doesn't meet your expectations. Just take it as a loss and move on.

It is unfortunate that I am being warned for this post yet abusive messages are not being addressed even after being flagged. One can see many abusers such as below will probably flag my posts due to some personal vendetta.

Quote from one veteran user which got unaddressed even after flagging

yeah she/he's just a snowflake. fans flames on HH issues but anyone who disagrees = serious allegation = cult = toxic culture = needs mod to look into this.
since this is a public forum as he claims then he should be able to accept criticism against his/him/her. this boy/girl is more toxic than any alleged toxic culture and should grow a pair.

And as per your own post,

As I'm not in a mood to pass severe warnings to multiple members at once, who should know better, I will close this madness. I remember who you each are, there will be no next chance.

Many members had posted much severe than what I have ever posted in the forum, yet it wasn't addressed and chapter was closed. That thread did also include user who multiple times tried to trigger a reaction from me calling me a liar multiple times yet I avoided replying.

On the basis of this, I feel this warning is unfair in my case and I'll request review of the above from any other admin/moderator. I would have hoped to make this in private but since, warning was publicly made, thus I am also unwillingly had to address in public domain.

If found guilty of breaching of any rule by any other moderator, I'll accept that decision.

Arkas

@itachikonoha said: If found guilty of breaching of any rule by any other moderator, I'll accept that decision.

Thank you. I have made this decision multilaterally as I do not wish for you to get a ban. Warning issued. Ban imminent?

TimboJones

@itachikonoha said:
@Arkas

Have you actually read the whole post?

Look dude, in this forum, people know me as someone who complaints about HH. So in order to raise grievance against HH, I'll more often support you if I feel it is somewhat fault of HH.

But in this case, I see no wrong doing for HH and I'll be among the first to say that, HH has nothing to do in your case.

You bought a vps but it doesn't meet your expectations. Just take it as a loss and move on.

It is unfortunate that I am being warned for this post yet abusive messages are not being addressed even after being flagged. One can see many abusers such as below will probably flag my posts due to some personal vendetta.

Quote from one veteran user which got unaddressed even after flagging

yeah she/he's just a snowflake. fans flames on HH issues but anyone who disagrees = serious allegation = cult = toxic culture = needs mod to look into this.
since this is a public forum as he claims then he should be able to accept criticism against his/him/her. this boy/girl is more toxic than any alleged toxic culture and should grow a pair.

And as per your own post,

As I'm not in a mood to pass severe warnings to multiple members at once, who should know better, I will close this madness. I remember who you each are, there will be no next chance.

Many members had posted much severe than what I have ever posted in the forum, yet it wasn't addressed and chapter was closed. That thread did also include user who multiple times tried to trigger a reaction from me calling me a liar multiple times yet I avoided replying.

On the basis of this, I feel this warning is unfair in my case and I'll request review of the above from any other admin/moderator. I would have hoped to make this in private but since, warning was publicly made, thus I am also unwillingly had to address in public domain.

If found guilty of breaching of any rule by any other moderator, I'll accept that decision.

A warning has no real effect other than to give you a heads up you're heading towards a ban. It sounds like you're ignoring the warning and going full annoying and getting banned.

Do you have any siblings? If so, ever get in a squabble and your mom yells at you to stop it, and you're like, "don't yell at me, s/he started it!". To your mom, she doesn't give a shit, just wants you both to STFU and stop annoying her.

Arkas

@TimboJones said: A warning has no real effect other than to give you a heads up you're heading towards a ban

Hey ma, that Canadian weirdo is at it again! Come on Mah, he's not from a real country!