24h limited NVMe & Storage deals in EU, APAC and US

itachikonoha · December 2024

@dev_vps said:

@itachikonoha said:

So good job fellow forum member.

My apologies if you feel that way

But look at yourself, how you have been arguing about a non issue in an offer thread, and that too when you are not even a customer.

Just because and let me quote you

because of my principle

Not a single person agreed with your reasoning. Still, you have the right to express your opinion.

Should I express my opinion only when someone agrees with me?

Do you seek validation from others each time you express for approval?

Does any rule say that one can not criticise the provider and how it deals in offer thread?

You couldn't even answer to my one simple question regarding cheque clearance and you resorted to immature posting. Others are atleast putting their own argument and I do respect those regardless I agree or not.

itachikonoha · December 2024

@TimboJones said:

@itachikonoha said:

@dev_vps said:

@itachikonoha said:

@dev_vps said:

@itachikonoha said:

@i12h said:

Opening tickets to inquire about the delivery timing will reset the two week timer. Support time is extremely expensive, please use it with care.

If this is true and not sarcasm, I've no words.

which part from the offer post was not clear for you

The setup time is 10 working days (2 weeks). Most will get delivered much earlier.
Some may get slightly delayed.

but here it says something different.

Opening tickets to inquire about the delivery timing will reset the two week timer. Support time is extremely expensive, please use it with care.

You are delaying delivery by resetting the timer just because someone raised a ticket regarding it.

That's totally a BS practice in my opinion. You can silently close it, choose not to address it .... which would have been valid in these circumstances. But resetting the delivery time? That fussyness doesn't seem professional in my eyes.

why are you opening ticket when delivery time expectations were set at the time of order?

Opening a ticket for non-issue is not prudent and shows your impatience.

You can silently close it, choose not to address it

This is utter non-sense.

I am not a hosthatch customer. I left that ship (stopped from buying) during the last time debacle when another customer raised the issue of support which was neither mentioned during their advertise here in LET nor in the products page. Only since then, I am seeing the issue of support (lack of) in the products page and in the ad.

The support clause says that promotional packages won't receive the preferential support. But it doesn't say that your wait time will be reset if you raise a ticket.

According to their own t&c in the ad and products page, not getting a reply in ticket is valid but delaying the server for raising ticket is out of their contract.

Being impatient is not void of the contract. neither T&C allows it as punishment against those customers

My thinking:

A list is made in order of orders placed. X amount of orders expected to be processed a day. If someone opens a ticket, that list either needs to stop and deal with ticket, causing delay for everyone remaining on the list, or proceed anyway and then the next day the ticket conflicts with the actions from previous day, causing wasted time and resources. Having a "might require changes" moved to the back of the line is more efficient.

I was at the airport the other day and lineup was wrapped around the desk and our plane wouldn't take off in time unless we got prioritized. We got moved to a priority line with two agents. But the first two fuckers ate up 15 minutes each instead of ~2 minutes each, so average processing time was 7.5 minutes instead of 1 minute. We ended up having to cut in front of the line for like 5 more agents. We still took off late. Fuck that airline and their disorganization.

I already raised that exact question.

Do only multiple tickets reset the timer or just even 1 does it too?

TimboJones · December 2024

@itachikonoha said:
@TimboJones said:
@itachikonoha said:
@bassetts said:
@itachikonoha said:
@bassetts said:
@itachikonoha said:
@bassetts said:
@itachikonoha said:
@bassetts said:
@itachikonoha said:
@i12h said:
F.Y.I

4k read/write of CM 2024 - AMD Compute 4 GB - T2 - Tokyo:
fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
---------------------------------
Block Size | 4k            (IOPS) | 64k           (IOPS)
  ------   | ---            ----  | ----           ---- 
Read       | 40.36 MB/s   (10.0k) | 603.65 MB/s   (9.4k)
Write      | 40.43 MB/s   (10.1k) | 606.82 MB/s   (9.4k)
Total      | 80.79 MB/s   (20.1k) | 1.21 GB/s    (18.9k)
VPS as a reference - Black Friday 2023 - AMD Compute 4 GB - T2 - Tokyo
fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
---------------------------------
Block Size | 4k            (IOPS) | 64k           (IOPS)
  ------   | ---            ----  | ----           ---- 
Read       | 209.35 MB/s  (52.3k) | 1.94 GB/s    (30.3k)
Write      | 209.90 MB/s  (52.4k) | 1.95 GB/s    (30.4k)
Total      | 419.26 MB/s (104.8k) | 3.89 GB/s    (60.7k)
HostHatch Ticket Reply:

We use different NVMes in different servers, all of them are enterprise grade NVMes and we do not make guarantees of any specific performance.
I'll never understand why hosthatch is preferred by many veteran users even after these kind of issues where their reply are like this (not even escalating the issue).

To me, it seems like for old users, hosthatch makes exceptions due to long standing relationship but new users often get the short end of the stick.

Two different extremes seems to be existing at the same time.

Opening tickets to inquire about the delivery timing will reset the two week timer. Support time is extremely expensive, please use it with care.

If this is true and not sarcasm, I've no words.
These packages are heavily discounted and HostHatch make it very clear what the delivery time will be. The rule to not open tickets during the provisioning window is because support time is expensive and they've already set expectations on how long it will take to provision. As can be seen in this thread people still open tickets and ask where their server is despite it being so clear in the OP.

They also make it very clear that these deals are not for production use and the level and speed of support provided will differ from what you'd get if you bought a standard, non-discounted, service from them.

I think it's more than fair, I am paying a lot less for the services in this thread than their standard services. Expecting the same level of support and response times is unreasonable. If I need that I'll go buy one of the services available for full price.
I wouldn't call it heavily discounted. For storage servers, better options are out there.

Discounted yes.

But my main objection was resetting the timer for raising a ticket. That's an intended punishment so as to avoid raising of ticket. If a person raises multiple, I can understand that. But for 1?
You can only compare to HostHatch prices when saying how discounted it is. The 5TB plan was $115/yr, full price for that on their site is $20/mo so $240/yr. That is a heavy discount.

Would you say a $60k car being sold for $30k wasn't heavily discounted just becaues you can buy other cars for $30k?

If you don't like the rule about the timer reset then don't buy, or buy and don't open a ticket. There is no need to open a ticket during the provisioning time given so it's a complete non-issue.
When we say discount, we compare products across different providers. NOT in the same provider for a reason.
You're comparing different provider's offerings, not their discounts. That is absolutely not how a discount works.
@plumberg already showed the logical failure of how discount works in your case.
I disagree, their example really doesn't hold up. First of all I can only speak for my own country but there are rules around artificially inflating prices to make discounts look bigger. Second their summer host has no reputation and experience, why whould I buy from them when I can buy from a provider who has been around for a while with good standing in the community?
You are failing to grasp the point.

The point is, at the end of the day, it is all subjective (discount that is). You can price at higher only to reduce it and call it as discount. This is capitalism and unless you are in a communist or socialist country, it would be same across different countries.
You don't know which companies own hardware and which lease.
As a customer/end user, that's not a concern for me as long as the provider meets the requirement.

You were just comparing prices without regard of long term pricing. Have you heard of Virmach?

TimboJones · December 2024

@itachikonoha said:

@TimboJones said:

@itachikonoha said:

@dev_vps said:

@itachikonoha said:

@dev_vps said:

@itachikonoha said:

@i12h said:

Opening tickets to inquire about the delivery timing will reset the two week timer. Support time is extremely expensive, please use it with care.

If this is true and not sarcasm, I've no words.

which part from the offer post was not clear for you

The setup time is 10 working days (2 weeks). Most will get delivered much earlier.
Some may get slightly delayed.

but here it says something different.

Opening tickets to inquire about the delivery timing will reset the two week timer. Support time is extremely expensive, please use it with care.

You are delaying delivery by resetting the timer just because someone raised a ticket regarding it.

That's totally a BS practice in my opinion. You can silently close it, choose not to address it .... which would have been valid in these circumstances. But resetting the delivery time? That fussyness doesn't seem professional in my eyes.

why are you opening ticket when delivery time expectations were set at the time of order?

Opening a ticket for non-issue is not prudent and shows your impatience.

You can silently close it, choose not to address it

This is utter non-sense.

I am not a hosthatch customer. I left that ship (stopped from buying) during the last time debacle when another customer raised the issue of support which was neither mentioned during their advertise here in LET nor in the products page. Only since then, I am seeing the issue of support (lack of) in the products page and in the ad.

The support clause says that promotional packages won't receive the preferential support. But it doesn't say that your wait time will be reset if you raise a ticket.

According to their own t&c in the ad and products page, not getting a reply in ticket is valid but delaying the server for raising ticket is out of their contract.

Being impatient is not void of the contract. neither T&C allows it as punishment against those customers

My thinking:

A list is made in order of orders placed. X amount of orders expected to be processed a day. If someone opens a ticket, that list either needs to stop and deal with ticket, causing delay for everyone remaining on the list, or proceed anyway and then the next day the ticket conflicts with the actions from previous day, causing wasted time and resources. Having a "might require changes" moved to the back of the line is more efficient.

I was at the airport the other day and lineup was wrapped around the desk and our plane wouldn't take off in time unless we got prioritized. We got moved to a priority line with two agents. But the first two fuckers ate up 15 minutes each instead of ~2 minutes each, so average processing time was 7.5 minutes instead of 1 minute. We ended up having to cut in front of the line for like 5 more agents. We still took off late. Fuck that airline and their disorganization.

I already raised that exact question.

Do only multiple tickets reset the timer or just even 1 does it too?

1, if you read and understood what I said. Don't be obtuse.

aj_potc · December 2024

@itachikonoha said:

There's already a reply from me regarding your question.

No, I'm not playing 20 questions. You made the claim that better options than HostHatch exist in the storage VPS market. That's not my experience, so I'd love to hear about these superior providers that offer better value.

If you refuse to back up your claim, then it's worthless. So, are you just mudslinging, or do you have better alternatives?

itachikonoha · December 2024

@aj_potc said:

@itachikonoha said:

There's already a reply from me regarding your question.

No, I'm not playing 20 questions. You made the claim that better options than HostHatch exist in the storage VPS market. That's not my experience, so I'd love to hear about these superior providers that offer better value.

If you refuse to back up your claim, then it's worthless. So, are you just mudslinging, or do you have better alternatives?

There was only 1 question. And I asked that only because I wanted to check whether I'll be a hobbyist or real client in terms of your parameters.

If you can't even answer that while gloating about having 100 TB storage, then good for you.

itachikonoha · December 2024

@TimboJones said:

@itachikonoha said:

@TimboJones said:

@itachikonoha said:

@dev_vps said:

@itachikonoha said:

@dev_vps said:

@itachikonoha said:

@i12h said:

Opening tickets to inquire about the delivery timing will reset the two week timer. Support time is extremely expensive, please use it with care.

If this is true and not sarcasm, I've no words.

which part from the offer post was not clear for you

The setup time is 10 working days (2 weeks). Most will get delivered much earlier.
Some may get slightly delayed.

but here it says something different.

Opening tickets to inquire about the delivery timing will reset the two week timer. Support time is extremely expensive, please use it with care.

You are delaying delivery by resetting the timer just because someone raised a ticket regarding it.

That's totally a BS practice in my opinion. You can silently close it, choose not to address it .... which would have been valid in these circumstances. But resetting the delivery time? That fussyness doesn't seem professional in my eyes.

why are you opening ticket when delivery time expectations were set at the time of order?

Opening a ticket for non-issue is not prudent and shows your impatience.

You can silently close it, choose not to address it

This is utter non-sense.

I am not a hosthatch customer. I left that ship (stopped from buying) during the last time debacle when another customer raised the issue of support which was neither mentioned during their advertise here in LET nor in the products page. Only since then, I am seeing the issue of support (lack of) in the products page and in the ad.

The support clause says that promotional packages won't receive the preferential support. But it doesn't say that your wait time will be reset if you raise a ticket.

According to their own t&c in the ad and products page, not getting a reply in ticket is valid but delaying the server for raising ticket is out of their contract.

Being impatient is not void of the contract. neither T&C allows it as punishment against those customers

My thinking:

A list is made in order of orders placed. X amount of orders expected to be processed a day. If someone opens a ticket, that list either needs to stop and deal with ticket, causing delay for everyone remaining on the list, or proceed anyway and then the next day the ticket conflicts with the actions from previous day, causing wasted time and resources. Having a "might require changes" moved to the back of the line is more efficient.

I was at the airport the other day and lineup was wrapped around the desk and our plane wouldn't take off in time unless we got prioritized. We got moved to a priority line with two agents. But the first two fuckers ate up 15 minutes each instead of ~2 minutes each, so average processing time was 7.5 minutes instead of 1 minute. We ended up having to cut in front of the line for like 5 more agents. We still took off late. Fuck that airline and their disorganization.

I already raised that exact question.

Do only multiple tickets reset the timer or just even 1 does it too?

1, if you read and understood what I said. Don't be obtuse.

I didn't understand. Is it it 1 ticket or multiple tickets?

Why everyone seems to be avoiding this simple question.

itachikonoha · December 2024

@TimboJones said:
@itachikonoha said:
@TimboJones said:
@itachikonoha said:
@bassetts said:
@itachikonoha said:
@bassetts said:
@itachikonoha said:
@bassetts said:
@itachikonoha said:
@bassetts said:
@itachikonoha said:
@i12h said:
F.Y.I

4k read/write of CM 2024 - AMD Compute 4 GB - T2 - Tokyo:
fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
---------------------------------
Block Size | 4k            (IOPS) | 64k           (IOPS)
  ------   | ---            ----  | ----           ---- 
Read       | 40.36 MB/s   (10.0k) | 603.65 MB/s   (9.4k)
Write      | 40.43 MB/s   (10.1k) | 606.82 MB/s   (9.4k)
Total      | 80.79 MB/s   (20.1k) | 1.21 GB/s    (18.9k)
VPS as a reference - Black Friday 2023 - AMD Compute 4 GB - T2 - Tokyo
fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
---------------------------------
Block Size | 4k            (IOPS) | 64k           (IOPS)
  ------   | ---            ----  | ----           ---- 
Read       | 209.35 MB/s  (52.3k) | 1.94 GB/s    (30.3k)
Write      | 209.90 MB/s  (52.4k) | 1.95 GB/s    (30.4k)
Total      | 419.26 MB/s (104.8k) | 3.89 GB/s    (60.7k)
HostHatch Ticket Reply:

We use different NVMes in different servers, all of them are enterprise grade NVMes and we do not make guarantees of any specific performance.
I'll never understand why hosthatch is preferred by many veteran users even after these kind of issues where their reply are like this (not even escalating the issue).

To me, it seems like for old users, hosthatch makes exceptions due to long standing relationship but new users often get the short end of the stick.

Two different extremes seems to be existing at the same time.

Opening tickets to inquire about the delivery timing will reset the two week timer. Support time is extremely expensive, please use it with care.

If this is true and not sarcasm, I've no words.
These packages are heavily discounted and HostHatch make it very clear what the delivery time will be. The rule to not open tickets during the provisioning window is because support time is expensive and they've already set expectations on how long it will take to provision. As can be seen in this thread people still open tickets and ask where their server is despite it being so clear in the OP.

They also make it very clear that these deals are not for production use and the level and speed of support provided will differ from what you'd get if you bought a standard, non-discounted, service from them.

I think it's more than fair, I am paying a lot less for the services in this thread than their standard services. Expecting the same level of support and response times is unreasonable. If I need that I'll go buy one of the services available for full price.
I wouldn't call it heavily discounted. For storage servers, better options are out there.

Discounted yes.

But my main objection was resetting the timer for raising a ticket. That's an intended punishment so as to avoid raising of ticket. If a person raises multiple, I can understand that. But for 1?
You can only compare to HostHatch prices when saying how discounted it is. The 5TB plan was $115/yr, full price for that on their site is $20/mo so $240/yr. That is a heavy discount.

Would you say a $60k car being sold for $30k wasn't heavily discounted just becaues you can buy other cars for $30k?

If you don't like the rule about the timer reset then don't buy, or buy and don't open a ticket. There is no need to open a ticket during the provisioning time given so it's a complete non-issue.
When we say discount, we compare products across different providers. NOT in the same provider for a reason.
You're comparing different provider's offerings, not their discounts. That is absolutely not how a discount works.
@plumberg already showed the logical failure of how discount works in your case.
I disagree, their example really doesn't hold up. First of all I can only speak for my own country but there are rules around artificially inflating prices to make discounts look bigger. Second their summer host has no reputation and experience, why whould I buy from them when I can buy from a provider who has been around for a while with good standing in the community?
You are failing to grasp the point.

The point is, at the end of the day, it is all subjective (discount that is). You can price at higher only to reduce it and call it as discount. This is capitalism and unless you are in a communist or socialist country, it would be same across different countries.
You don't know which companies own hardware and which lease.
As a customer/end user, that's not a concern for me as long as the provider meets the requirement.
You were just comparing prices without regard of long term pricing. Have you heard of Virmach?

Yes, I've heard.

But this is lowendtalk. It's not as if someone will store petabytes of storage for an enterprise and ask for a tender here.

dev_vps · December 2024

I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

itachikonoha · December 2024

@dev_vps said:
I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

This is the same trend I've seen previously also on your case. I've realised that you incite and trigger people (there are plenty in this thread itself) and if they retaliate, you report them in order to get banned. That's a very dishonest attempt to feed one's validation in my opinion.

By choice, you've made many snide remarks through out this thread and when you are asked a genuine question, you leave the field.

That's not a constructive argument. You should learn from rest of the people who are opposing my views yet without being disrespectful and putting forward their point elegantly. Those are constructive argument and I see many fallacy on many points of my argument among those posts.

Yours are on the other hand nothing but incite and report.

tonyapac · December 2024

@dev_vps said:
I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

Is users' time valuable?

dev_vps · December 2024

@tonyapac said:

@dev_vps said:
I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

Is users' time valuable?

of course, everyone’s time is valuable.

If the offer states the waiting time of two weeks, and someone is not comfortable waiting for two weeks or wants to open ticket without waiting for two weeks time, it is waste of provider’s time, in my opinion.

My point was, if one is not ok with waiting for two weeks, then they should not place the order.

dev_vps · December 2024

@dev_vps said:
I will open a ticket if i was charged twice, for example, while waiting for the order delivery.

Because that is a good enough reason for support ticket.

Unable to wait for two weeks because i see few folks getting orders delivered … is not a valid reason for support ticket and rightly so.

Unable to wait and urgency to open a ticket — key points

Here is that post highlighting my point

Bani991 · December 2024

My heart is waiting, alway waiting . My heart is waiting, is (ya) is waiting .

tonyapac · December 2024

@dev_vps said:

@tonyapac said:

@dev_vps said:
I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

Is users' time valuable?

of course, everyone’s time is valuable.

If the offer states the waiting time of two weeks, and someone is not comfortable waiting for two weeks or wants to open ticket without waiting for two weeks time, it is waste of provider’s time, in my opinion.

My point was, if one is not ok with waiting for two weeks, then they should not place the order.

How about opening a ticket after 2 weeks? My understanding is that customers should wait for 14 days and do not open tickets. Now the delivery is obviously delayed, why customers can't know the status?

KylinT · December 2024

@dev_vps said:

@tonyapac said:

@dev_vps said:
I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

Is users' time valuable?

of course, everyone’s time is valuable.

If the offer states the waiting time of two weeks, and someone is not comfortable waiting for two weeks or wants to open ticket without waiting for two weeks time, it is waste of provider’s time, in my opinion.

My point was, if one is not ok with waiting for two weeks, then they should not place the order.

The problem is that it's now been over two weeks and my server still hasn't been delivered.

I know that the HostHatch mentioned that there might be a slight delay, but I placed my order on December 2, and as of today it's December 18, which is over 14 days. I don't know the exact time about "a slight delay", and I also don't know when my server will be delivered.

Of course I don't see the point in posting a ticket now, because what's meant to be will always be, and if the time hasn't come then it's a waste of time to ask.

So I am still waiting anxiously and have not sent any tickets to inquire about this, and just hope it will come soon...

dev_vps · December 2024

@tonyapac said:

@dev_vps said:

@tonyapac said:

@dev_vps said:
I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

Is users' time valuable?

of course, everyone’s time is valuable.

If the offer states the waiting time of two weeks, and someone is not comfortable waiting for two weeks or wants to open ticket without waiting for two weeks time, it is waste of provider’s time, in my opinion.

My point was, if one is not ok with waiting for two weeks, then they should not place the order.

How about opening a ticket after 2 weeks? My understanding is that customers should wait for 14 days and do not open tickets. Now the delivery is obviously delayed, why customers can't know the status?

If you refer to the offer post, it clearly states few orders may be slightly delayed beyond two weeks.

Personally, I will wait for three weeks before opening a support ticket.

From the offer post

The setup time is 10 working days (2 weeks). Most will get delivered much earlier. Some may get slightly delayed.
Please order one of the packages from hosthatch.com directly if immediate provisioning is needed. We cannot offer faster provisioning on special plans.

KylinT · December 2024

@tonyapac said:

@dev_vps said:

@tonyapac said:

@dev_vps said:
I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

Is users' time valuable?

of course, everyone’s time is valuable.

If the offer states the waiting time of two weeks, and someone is not comfortable waiting for two weeks or wants to open ticket without waiting for two weeks time, it is waste of provider’s time, in my opinion.

My point was, if one is not ok with waiting for two weeks, then they should not place the order.

How about opening a ticket after 2 weeks? My understanding is that customers should wait for 14 days and do not open tickets. Now the delivery is obviously delayed, why customers can't know the status?

Exactly, I agree with you.

plumberg · December 2024

Everyone. If the time has passed. Open a ticket.

No harm in that.

Yes if you do not get immediate replies don't create more tickets. Wait.

adef_1 · December 2024

Actually, according to the seller's rules, even if two weeks have already passed, opening a ticket to inquire about the delivery status will still result in a date penalty.
In other words, buyers are not allowed to inquire about the delivery status at any time.

dev_vps · December 2024

@KylinT said:

The problem is that it's now been over two weeks and my server still hasn't been delivered.

I know that the HostHatch mentioned that there might be a slight delay, but I placed my order on December 2, and as of today it's December 18, which is over 14 days. I don't know the exact time about "a slight delay", and I also don't know when my server will be delivered.

if I were in this situation, as mentioned before, I will wait for three weeks before opening a support ticket for order status update.

I have been HH customer for two+ years and in my experience, HH is a premium provider

tonyapac · December 2024

@dev_vps said:

@tonyapac said:

@dev_vps said:

@tonyapac said:

@dev_vps said:
I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

Is users' time valuable?

of course, everyone’s time is valuable.

If the offer states the waiting time of two weeks, and someone is not comfortable waiting for two weeks or wants to open ticket without waiting for two weeks time, it is waste of provider’s time, in my opinion.

My point was, if one is not ok with waiting for two weeks, then they should not place the order.

How about opening a ticket after 2 weeks? My understanding is that customers should wait for 14 days and do not open tickets. Now the delivery is obviously delayed, why customers can't know the status?

If you refer to the offer post, it clearly states few orders may be slightly delayed beyond two weeks.

Personally, I will wait for three weeks before opening a support ticket.

From the offer post

The setup time is 10 working days (2 weeks). Most will get delivered much earlier. Some may get slightly delayed.
Please order one of the packages from hosthatch.com directly if immediate provisioning is needed. We cannot offer faster provisioning on special plans.

What is the definition of slightly delayed?
1 day, 2 days, 1 week , 2 weeks....?

dev_vps · December 2024

@tonyapac said:

@dev_vps said:

@tonyapac said:

@dev_vps said:

@tonyapac said:

@dev_vps said:
I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

Is users' time valuable?

of course, everyone’s time is valuable.

If the offer states the waiting time of two weeks, and someone is not comfortable waiting for two weeks or wants to open ticket without waiting for two weeks time, it is waste of provider’s time, in my opinion.

My point was, if one is not ok with waiting for two weeks, then they should not place the order.

How about opening a ticket after 2 weeks? My understanding is that customers should wait for 14 days and do not open tickets. Now the delivery is obviously delayed, why customers can't know the status?

If you refer to the offer post, it clearly states few orders may be slightly delayed beyond two weeks.

Personally, I will wait for three weeks before opening a support ticket.

From the offer post

The setup time is 10 working days (2 weeks). Most will get delivered much earlier. Some may get slightly delayed.
Please order one of the packages from hosthatch.com directly if immediate provisioning is needed. We cannot offer faster provisioning on special plans.

What is the definition of slightly delayed?
1 day, 2 days, 1 week , 2 weeks....?

if standard waiting time is two weeks, then in my opinion, slightly delayed should not exceed one week.

plumberg · December 2024

@adef_1 said:
Actually, according to the seller's rules, even if two weeks have already passed, opening a ticket to inquire about the delivery status will still result in a date penalty.
In other words, buyers are not allowed to inquire about the delivery status at any time.

White is this listed?

plumberg · December 2024

If I was not receiving the services after the x days, I would put in a ticket enquiring what's up (politely) and not with a threat of chargeback or anything.

The providers clause is simply to deter folks from putting ticket within the deployment time frame.

If you need an answer ask. Don't post here. Most of you are adults and there is no need to seek validation from the internet.

tonyapac · December 2024

@dev_vps said:

@tonyapac said:

@dev_vps said:

@tonyapac said:

@dev_vps said:

@tonyapac said:

@dev_vps said:
I don’t care what you think. I am not going to respond you anymore.

That is my choice.

As a customer of HH, I don’t want anyone to waste provider’s valuable time on useless ticket or tickets.

Is users' time valuable?

of course, everyone’s time is valuable.

If the offer states the waiting time of two weeks, and someone is not comfortable waiting for two weeks or wants to open ticket without waiting for two weeks time, it is waste of provider’s time, in my opinion.

My point was, if one is not ok with waiting for two weeks, then they should not place the order.

How about opening a ticket after 2 weeks? My understanding is that customers should wait for 14 days and do not open tickets. Now the delivery is obviously delayed, why customers can't know the status?

If you refer to the offer post, it clearly states few orders may be slightly delayed beyond two weeks.

Personally, I will wait for three weeks before opening a support ticket.

From the offer post

The setup time is 10 working days (2 weeks). Most will get delivered much earlier. Some may get slightly delayed.
Please order one of the packages from hosthatch.com directly if immediate provisioning is needed. We cannot offer faster provisioning on special plans.

What is the definition of slightly delayed?
1 day, 2 days, 1 week , 2 weeks....?

if standard waiting time is two weeks, then in my opinion, slightly delayed should not exceed one week.

Obviously everyone has different understandings on this. HH should clarify.

KylinT · December 2024

@dev_vps said:

@KylinT said:

The problem is that it's now been over two weeks and my server still hasn't been delivered.

I know that the HostHatch mentioned that there might be a slight delay, but I placed my order on December 2, and as of today it's December 18, which is over 14 days. I don't know the exact time about "a slight delay", and I also don't know when my server will be delivered.

if I were in this situation, as mentioned before, I will wait for three weeks before opening a support ticket for order status update.

I have been HH customer for two+ years and in my experience, HH is a premium provider

Ok. I will take your advice and wait until 3 weeks pass and if the server is still not delivered, I will open a ticket to inquery.

BUT, as others saying, "In other words, buyers are not allowed to inquire about the delivery status at any time." I don't want to take the risk to ask. If my delivering time is reset then it will be my big loss.

Maybe I should leave the worry to the 3-week time point. AHH

plumberg · December 2024

The fear mongering is just too high.

Omg, what has happened 😳?

dev_vps · December 2024

@KylinT said:

BUT, as others saying, "In other words, buyers are not allowed to inquire about the delivery status at any time."

I don’t agree with at any time part, just within deployment wait time of two weeks.

I don't want to take the risk to ask. If my delivering time is reset then it will be my big loss.

As it has been already 2 weeks +, it is unlikely that it will reset delivery time, in my opinion.

tonyapac · December 2024

@plumberg said:
The fear mongering is just too high.

Omg, what has happened 😳?

bloody cold

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