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24h limited NVMe & Storage deals in EU, APAC and US
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I'm probably not veteran by any means, but I have 5 Hosthatch servers going back a few years now.
In all that time, I have had 4 tickets. 1 was for a network issue due to a failed router that they fixed in a few hours. 1 was for a (marked low-priority) bug report in their control panel, which they acknowledged. 1 was opened by them when they wanted to move people to a newer host with better RAID-10, and you were given a new machine concurrent with the old for 14 days while you transferred your data.
And the 4th ticket was form 3 weeks ago, still hasn't been replied to, even though the issue sorted itself out after about 10 days. I just noticed that it's been silently closed, still without reply, which is a bit crap, but I'm not unduly bothered unless the issue reoccurs.
So, definitely not exceptions being made for existing users.
I think maybe, the class of people you class as veterans are simply less work for them. They buy a service at much lower prices than anywhere else, read the notice about slow provisioning and support, but don't really mind when it's provisioned because they have other servers anyway, when it is provisioned it typically just works with zero issues, they don't need support, and they're happy.
There is another class of people, who I'll just label "enthusiastic". They're eager to get going with their new server. Every other day, they're thinking "where is it? where is it?" They maybe start opening tickets, despite knowing that it slows the provider down and knowing that support for these LET deals is done on a "when there's really nothing else for the support staff to do" basis, but then get upset when they don't get an immediate reply. And then maybe complain about the slow speeds on storage servers, when really what can you expect on a machine full of spinning 7200 rpm drives that's just been provisioned and being hammered for yabs by every man and his dog.
I can't remember if Hosthatch have been quite this fussy about it, but certainly other providers have done similar. But they did state, two business weeks, the offer was in the middle of a long holiday, and also state that support is extremely limited. Even if they don't put you to the back of their queue for wasting support time, every ticket they have to reply to slows down delivery of all remaining VPS for everyone else. Just wait. You'll get it eventually. Even worse case and it gets lost in the system (I think I've heard of that once in several years), the guy who runs it is a good guy - he'll still make sure you get your machine. But just wait until the message that everything should have been delivered, before you start hassling him.
Also, read other posts on the forum. The owner has had some medical work done in the last month, and he was very hands-on before, so that will inevitably have impacted on support times if he's actually taking some well needed rest. He does have several people helping out, but still it's something to bear in mind while you're waiting.
I guess the TLDR is "just be patient". Hassling them won't make it any faster, if anything it'll slow things down for everyone.
These packages are heavily discounted and HostHatch make it very clear what the delivery time will be. The rule to not open tickets during the provisioning window is because support time is expensive and they've already set expectations on how long it will take to provision. As can be seen in this thread people still open tickets and ask where their server is despite it being so clear in the OP.
They also make it very clear that these deals are not for production use and the level and speed of support provided will differ from what you'd get if you bought a standard, non-discounted, service from them.
I think it's more than fair, I am paying a lot less for the services in this thread than their standard services. Expecting the same level of support and response times is unreasonable. If I need that I'll go buy one of the services available for full price.
very well said.
I had only one ticket (in last two+ years) related to interruption of service and it was answered in hours and taken care of.
Things are sailing (pun intended) smoothly with HostHatch VPS.
which part from the offer post was not clear for you
Premium
I tested 4K reading and writing in several periods over 2 days, and they were basically at the same level. In fact, according to my experience using HH's VPS, 4K read and write speeds are usually relatively stable, that is, the speed is what it was when I first bought it, and the speed will not decrease or increase exponentially during daily use.
I'm not minimizing the issue you raised, but keep in mind that your new VPS might have been created on one with many new users and has a high IO load for this reason.
Is the performance of your workload greatly affected by the storage performance? Or are you just surprised at the difference you see?
Absolutely. Any benchmarks posted here are just a snapshot of performance within a narrow time period. You would need a collection of them over a longer period in order to come to any general conclusions about server performance.
For guaranteed performance, a dedicated server is the way to go.
Of course there is an impact. I tried to reinstall the system through the control panel, and the reinstallation time was the longest HH has ever experienced. I value 4K read and write because I want to run MySQL with applications. I tested the performance of MySQL, and the test result is also several times lower than that of the same region.
but here it says something different.
You are delaying delivery by resetting the timer just because someone raised a ticket regarding it.
That's totally a BS practice in my opinion. You can silently close it, choose not to address it .... which would have been valid in these circumstances. But resetting the delivery time? That fussyness doesn't seem professional in my eyes.
You guys 4K reading: 124 MB/s ⬆️
Mine: 41 MB/s ⬇️ (2 days different time slot testing did not exceed this speed)
A 3x difference. I've been using HH for years. I didn't buy it to run scores, and I didn't expect a VPS to be anything like a dedicated server.
why are you opening ticket when delivery time expectations were set at the time of order?
Opening a ticket for non-issue is not prudent and shows your impatience.
This is utter non-sense.
I am not a hosthatch customer. I left that ship (stopped from buying) during the last time debacle when another customer raised the issue of support which was neither mentioned during their advertise here in LET nor in the products page. Only since then, I am seeing the issue of support (lack of) in the products page and in the ad.
The support clause says that promotional packages won't receive the preferential support. But it doesn't say that your wait time will be reset if you raise a ticket.
According to their own t&c in the ad and products page, not getting a reply in ticket is valid but delaying the server for raising ticket is out of their contract.
Being impatient is not void of the contract. neither T&C allows it as punishment against those customers
I wouldn't call it heavily discounted. For storage servers, better options are out there.
Discounted yes.
But my main objection was resetting the timer for raising a ticket. That's an intended punishment so as to avoid raising of ticket. If a person raises multiple, I can understand that. But for 1?
This is a storage vps — heavily discounted
Check my post above.
There are very few providers whose storage vps is powerful enough to run windows server.
The current offer I saw was (BF and the deal before that) $115 for 5 TB for a year.
I wouldn't call it heavily discounted because hostc and hostbrr also around the same price (even <100$) with not that much straightjacketed support (at least not resetting the timer only because someone raised a ticket.)
You can only compare to HostHatch prices when saying how discounted it is. The 5TB plan was $115/yr, full price for that on their site is $20/mo so $240/yr. That is a heavy discount.
Would you say a $60k car being sold for $30k wasn't heavily discounted just becaues you can buy other cars for $30k?
If you don't like the rule about the timer reset then don't buy, or buy and don't open a ticket. There is no need to open a ticket during the provisioning time given so it's a complete non-issue.
To be honest @dev_vps I do not have the same appeal level for windows server for one reason. Horses for courses.
These people are not buying these servers because these are powerful (.... yet unreliable according to hosthatch's own admission IIRC). If it is storage server, their main requirement is storage. If it doesn't run windows server, most wouldn't complain because that's not something they expect in the first place.
But they expect at least a minimal level of support.
This storage server has 4x vCore and 4 GB memory plus 10 gig data port and private networking with another compute vps
hostc and hostbrr both are premium A+++
And hostc is 10 out 10 for me.
I will start a new seasonal host.
Original price. $1m/ gb
Discounted 99.9999%.
Heavily discounted, yes technically the truth.
Reality, probably not.
I think you need to re-read the condition about the timer reset. It's only if you open a ticket enquiring about the delivery time of the server. If you have a genuine reason to open a ticket (I can't see what that would be before the server is provisioned myself) then the timer isn't reset.
Or $190 for 7TB for 2 years. That beats pretty much everyone except:
I disqualified them from my selection because their companies are too new for me to feel safe with them. Also, I'm wary of any company that's ignores DMCA complaints.
@ralf said:
You disqualify hostbrr and hostc?
HostHatch's full price services are not unreasonable at all and they provide a quality service. Your example really doesn't hold up.
When we say discount, we compare products across different providers. NOT in the same provider for a reason.
I understood that part. My question in the previous post was, Is this "punishment" for raising multiple tickets or even just 1 ticket can reset it?
You're comparing different provider's offerings, not their discounts. That is absolutely not how a discount works.
As I mentioned before, I have raised only one ticket in last two+ years with HH and it was resolved in hours on same day.
It's all subjective at the end for pricing. What you are seeing is the updated pricing. Earlier it was much inflated.
Yes. They definitely provide quality service.
But @hosthatch has admitted they need to up the notch on support and they have shown significant improvements.
It's not the best support yet I think they are on thr pathway to get there.
Sometimes, even with full priced packages sometimes things can be missed / delayed.
Most of the times, support has been responsive in less than a few hours. But there are other situations where tickets auto close/ there is radio silence.