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Comments
Christmas is coming!
Count me in,and please expedite Ticket #3601, it's been another couple of days since I got a response
Ticket#3605 has been ignored for a week.(My server is down for about 2 weeks.)
Ticket#3301 presented IPv6 address is wrong.(Cannot ping6 google.com)
One of server[DN-196]'s IPv4 addresses is not useable.(x.x.x.135)
Please reply my comment.
Count me in for the giveaway!
In for the Giveaway !
include me to the GA!
Count me in
good luck with the sales.
Nice dedi spec.
woooohooo! Thanks!
Haven't heard back in 5 days either.
I pinged the person that runs our main account
in the meantime I’ll send you the instructions
Thank you for the giveaway!!!
so how long does the ticket take to process, I don't want to wait a month
We’re caught up on tickets unless it is related to the iso upload bug
giveaway please
Ticket #3601, submitted two weeks ago, haha, now stuck waiting again
Have been waiting for two weeks. Ticket #3539
Ticket #3601
If you guys aren't going to deal with it, please shut him down sooner so I can take the next step.
Instead of making me go to work every morning with anticipation and then disappointment. This is a really bad way to waste my time
chargeback yesterday
Thank you for the ga.
I want to win! 😅
Thanks for the giveaway
I reached out to Adam since that ticket is assigned to him
We’re happy to provide a refund, please make sure to reach out before filing a chargeback. We always try to work with customers having issues. > @i4P1 said:
I just took a look and will take care of this today
@keoir If you could provision the server that I paid for, it would be great. Details in the inbox
Honestly thinking about that too.. Been waiting over a week for a simple response to a ticket and its been radio silence. At least like a common courtesy update would be nice.
I am all for quick response.
But I feel we are asking way too much.
It's festive time
People are overwhelmed and overworked.
Plus when deals were released they had some performance issues.
Sure a courtesy update would have been ideal but I think for the price point I think I can wait a bit longer.
Maybe it's just me.
I guess my issue is I paid for some service upgrades they said they would do ASAP that are preventing me from using my servers. I'm not asking them to do it today, I just want to know they are still alive and its not forgotten really.
Tbh. I got ,quick‘ responses to my tickets so far. Sure, provisioning my CUSTOM order took a while, but I think ~2 weeks is absolutely fair and nothing to complain about.
Considering the amount of sales during BF, CM and the festive season - factor, I’m certain they are still working hard to catch up and got in way more orders than expected. Pretty much what @plumberg said.
Isn’t @cybertech just trolling? Aside from that, just ask for a refund before attempting a chargeback.
Yeah. That's a tough spot to be in with radio silence.
Do you mins sharing what upgrades you requested?