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Comments

  • FreekFreek Member
    edited December 2024

    @GUZELSHOP said:
    Yeah, also waiting.

    Good to know I'm not the only one left xD

    @tonyapac said:
    waiting....

    Congratulations, your wait time has been reset!

    @hosthatch said:
    What is the setup time?

    The setup time is 10 working days (2 weeks). Most will get delivered much earlier. Some >may get slightly delayed. Please order one of the packages from hosthatch.com directly if >immediate provisioning is needed. We cannot offer faster provisioning on special plans.
    Opening tickets to inquire about the delivery timing will reset the two week timer. Support >time is extremely expensive, please use it with care.

  • @Freek said:
    Congratulations, your wait time has been reset!

    @hosthatch said:
    Opening tickets to inquire about the delivery timing will reset the two week timer.

    Opening tickets resets the timer, yes. Commenting in this thread doesn't open a ticket?

    Thanked by 1Unixfy
  • @ldaws said:

    @Freek said:
    Congratulations, your wait time has been reset!

    @hosthatch said:
    Opening tickets to inquire about the delivery timing will reset the two week timer.

    Opening tickets resets the timer, yes. Commenting in this thread doesn't open a ticket?

    One way to find out!

  • kyakykyaky Member
    edited December 2024

    nvm all good

  • not waiting

  • @hosthatch

    the 6 CPU cores (2 dedicated, 4 fair-shared cores) ROME/MILAN
    when it will be delivered ?

  • @samzam said:
    @hosthatch

    the 6 CPU cores (2 dedicated, 4 fair-shared cores) ROME/MILAN
    when it will be delivered ?

    It's right there in the main post

    @hosthatch said: What is the setup time?

    The setup time is 10 working days (2 weeks). Most will get delivered much earlier. Some may get slightly delayed. Please order one of the packages from hosthatch.com directly if immediate provisioning is needed. We cannot offer faster provisioning on special plans.
    Opening tickets to inquire about the delivery timing will reset the two week timer. Support time is extremely expensive, please use it with care.

  • @bassetts said:

    @samzam said:
    @hosthatch

    the 6 CPU cores (2 dedicated, 4 fair-shared cores) ROME/MILAN
    when it will be delivered ?

    It's right there in the main post

    i know but i am asking when ?

  • @samzam said:

    @bassetts said:

    @samzam said:
    @hosthatch

    the 6 CPU cores (2 dedicated, 4 fair-shared cores) ROME/MILAN
    when it will be delivered ?

    It's right there in the main post

    i know but i am asking when ?

    How the fuck would hosthatch know as you didn't even specify location not even talking about your username/invoice - are you 1st in queue or 187578157878157th?

  • @JabJab said: How the fuck would hosthatch know as you didn't even specify location not even talking about your username/invoice - are you 1st in queue or 187578157878157th?

    who are you anyway ?

  • @samzam said:

    i know but i am asking when ?

    In a week.

    Thanked by 1samzam
  • @samzam said:

    @bassetts said:

    @samzam said:
    @hosthatch

    the 6 CPU cores (2 dedicated, 4 fair-shared cores) ROME/MILAN
    when it will be delivered ?

    It's right there in the main post

    i know but i am asking when ?

    Your two week timer has been reset

  • London Storage

    Wed Dec 11 18:42:39 UTC 2024
    
    Basic System Information:
    ---------------------------------
    Uptime     : 0 days, 5 hours, 35 minutes
    Processor  : Intel(R) Xeon(R) Gold 6140 CPU @ 2.30GHz
    CPU cores  : 4 @ 2299.998 MHz
    AES-NI     : ✔ Enabled
    VM-x/AMD-V : ✔ Enabled
    RAM        : 7.8 GiB
    Swap       : 0.0 KiB
    Disk       : 59.0 GiB
    Distro     : Debian GNU/Linux 12 (bookworm)
    Kernel     : 6.1.0-21-amd64
    VM Type    : KVM
    IPv4/IPv6  : ✔ Online / ❌ Offline
    
    IPv4 Network Information:
    ---------------------------------
    ISP        : HostHatch
    ASN        : AS63473 HostHatch, LLC
    Host       : HostHatch LLC
    Location   : London, England (ENG)
    Country    : United Kingdom
    
    fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
    ---------------------------------
    Block Size | 4k            (IOPS) | 64k           (IOPS)
      ------   | ---            ----  | ----           ----
    Read       | 257.29 MB/s  (64.3k) | 2.09 GB/s    (32.6k)
    Write      | 257.97 MB/s  (64.4k) | 2.10 GB/s    (32.8k)
    Total      | 515.26 MB/s (128.8k) | 4.19 GB/s    (65.5k)
               |                      |
    Block Size | 512k          (IOPS) | 1m            (IOPS)
      ------   | ---            ----  | ----           ----
    Read       | 2.03 GB/s     (3.9k) | 2.02 GB/s     (1.9k)
    Write      | 2.13 GB/s     (4.1k) | 2.16 GB/s     (2.1k)
    Total      | 4.16 GB/s     (8.1k) | 4.19 GB/s     (4.0k)
    
    iperf3 Network Speed Tests (IPv4):
    ---------------------------------
    Provider        | Location (Link)           | Send Speed      | Recv Speed      | Ping
    -----           | -----                     | ----            | ----            | ----
    Clouvider       | London, UK (10G)          | 8.83 Gbits/sec  | 8.06 Gbits/sec  | 2.08 ms
    Eranium         | Amsterdam, NL (100G)      | 8.70 Gbits/sec  | 8.54 Gbits/sec  | 7.38 ms
    Uztelecom       | Tashkent, UZ (10G)        | 1.42 Gbits/sec  | 1.66 Gbits/sec  | 115 ms
    Leaseweb        | Singapore, SG (10G)       | 562 Mbits/sec   | 697 Mbits/sec   | 238 ms
    Clouvider       | Los Angeles, CA, US (10G) | 1.16 Gbits/sec  | busy            | 133 ms
    Leaseweb        | NYC, NY, US (10G)         | 2.36 Gbits/sec  | 2.70 Gbits/sec  | 70.8 ms
    Edgoo           | Sao Paulo, BR (1G)        | 739 Mbits/sec   | 906 Mbits/sec   | 193 ms
    
    Geekbench 6 Benchmark Test:
    ---------------------------------
    Test            | Value
                    |
    Single Core     | 1163
    Multi Core      | 3672
    Full Test       | https://browser.geekbench.com/v6/cpu/9368165
    
    YABS completed in 11 min 48 sec
    

    RAID-10 HDD

    fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vdb1):
    ---------------------------------
    Block Size | 4k            (IOPS) | 64k           (IOPS)
      ------   | ---            ----  | ----           ----
    Read       | 5.12 MB/s     (1.2k) | 56.41 MB/s     (881)
    Write      | 5.14 MB/s     (1.2k) | 56.98 MB/s     (890)
    Total      | 10.27 MB/s    (2.5k) | 113.40 MB/s   (1.7k)
               |                      |
    Block Size | 512k          (IOPS) | 1m            (IOPS)
      ------   | ---            ----  | ----           ----
    Read       | 202.00 MB/s    (394) | 245.47 MB/s    (239)
    Write      | 212.73 MB/s    (415) | 261.82 MB/s    (255)
    Total      | 414.74 MB/s    (809) | 507.29 MB/s    (494)
    
    Thanked by 1tumble
  • A few of my servers were delivered - still waiting on the rest, but looks like delivery has started.

  • mine got provisioned and due date is not adjusted, is that normal.

    its not big deal... only 7days but just want to find out.

  • @seenu said:
    mine got provisioned and due date is not adjusted, is that normal.

    its not big deal... only 7days but just want to find out.

    Personally I'd wait until after the 10 working days (after not on the 10th) and if it still hasn't reset I'd open a ticket then. Never ordered from HH before this sale but just seems reasonable to wait until then in my opinion.

    Thanked by 1seenu
  • Since December 2nd, 11 days or 9 working days have passed; There are still 3 days left, including one working day

  • My NYC Storage server has been delivered (yesterday, Thursday).

  • FreekFreek Member
    edited December 2024

    @ralf said:
    Yeah, I did click order on it because I wanted more than the 5TB and was sure it'd change on the next screen. But now I have an invoice that I kind of hope won't be honoured because I don't want to rip them off, but also now I'm wary about getting another for the 5+2 deal instead in case I end up with 2 servers!

    The pricing for this offer was wrong twice; first it was set too low (which I realized after placing my order) and later it was adjusted too high. As I was unsure of how to proceed, I politely opened a ticket to request clarification. I refrained from bumping the ticket during the two weeks it was open, knowing that HH really discourages doing so.

    After two weeks of silence, I finally received a reply today asking if I had paid the invoice. No, I hadn’t, as I was unsure what to do, hence the ticket in the first place. Now I’ve been told the offer is no longer valid.

    I’m left wondering what would have happened if I had paid the invoice, as HH wasn’t very forthcoming about it. With the ticket now closed, I can’t even respond to seek further clarification.

    Thanked by 1tumble
  • @Bani991 said:
    Since December 2nd, 11 days or 9 working days have passed; There are still 3 days left, including one working day

    Not like you're keeping track, or anything. :)

    Thanked by 1costcotravel
  • hosthatchhosthatch Patron Provider, Top Host, Veteran

    @Freek said:

    @ralf said:
    Yeah, I did click order on it because I wanted more than the 5TB and was sure it'd change on the next screen. But now I have an invoice that I kind of hope won't be honoured because I don't want to rip them off, but also now I'm wary about getting another for the 5+2 deal instead in case I end up with 2 servers!

    The pricing for this offer was wrong twice; first it was set too low (which I realized after placing my order) and later it was adjusted too high. As I was unsure of how to proceed, I politely opened a ticket to request clarification. I refrained from bumping the ticket during the two weeks it was open, knowing that HH really discourages doing so.

    After two weeks of silence, I finally received a reply today asking if I had paid the invoice. No, I hadn’t, as I was unsure what to do, hence the ticket in the first place. Now I’ve been told the offer is no longer valid.

    I’m left wondering what would have happened if I had paid the invoice, as HH wasn’t very forthcoming about it. With the ticket now closed, I can’t even respond to seek further clarification.

    I understand your frustration. There was a short period of time where the pricing was half the advertised price here, but this was corrected shortly after. As a token of our appreciation for your patience, I'd be happy to offer the advertised price on this thread for you - even though the promotion is already over.

    You can reply to closed tickets, that is not a problem. We are just not going to offer half the price for a plan that is already very highly discounted. This is what you asked for in the ticket, and were politely refused for.

  • still wait... 12 days already...

  • @dzungbb said:
    still wait... 12 days already...

    I assume they mean 'working days,' not just 'days,' so they probably don’t include Saturday and Sunday.

  • @jacktray931 said:

    @dzungbb said:
    still wait... 12 days already...

    I assume they mean 'working days,' not just 'days,' so they probably don’t include Saturday and Sunday.

    I know, I know... everybody knows...

  • junbachjunbach Member
    edited December 2024

    I purchased a 2-year subscription for a storage plan in HKG, and another existing NVMe VPS I had previously ordered in the same region. While setting up private networking between the two instances, I encountered some issues.

    I submitted a support ticket and provided all the necessary configuration details, which were confirmed to be correct by the support team. However, they requested access to the VM for further troubleshooting. I granted access as requested, but it’s been nearly a week since their last response (December 11th), and I’ve received no updates since. (ticket id: 709404)

    Thanked by 1tumble
  • still waiting...

  • looking forward...

  • @junbach said:
    but it’s been nearly a week since their last response (December 11th), and I’ve received no updates since.

    Did you read the part in the offer description about slow support on the discounted packages?

  • My order is delivered, thanks !

    Thanked by 1febryanvaldo
This discussion has been closed.