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Is it? Can you quote this part from TOS? I went through the TOS and couldn't find it. Maybe I just overlooked it?
I don't have two accounts, but I can't imagine sharing my personal account with, for example, my company account, as they have separate billing.
Can you imagine ordering a service for personal use under the account you manage for your company?
You are fully entitled to discontinue any product line. The yearly agreement does not constitute a lifetime contract.
I don't know what you are focusing on. If it is not convenient for management, I will put all my VPS in one account, which I bought with Push. If it is against the terms of service, will I use the same IP and the same browser to log in? I have always used the same browser to log in without avoiding anything.
I just want a response and to resolve the issue as soon as possible.
I don't know what your focus is. I just want to get a reply as soon as possible, whether it can be restored or not, so that I can save my project immediately.
Sorry, said ToS, meant AUP
Given these are the repercussions for not following AUP..
It's better to ask in advance than to beg for forgiveness afterwords.
But when you have multiple tickets coming from multiple accounts (from AUP)
Essentially DDoS'ing support (multiple tickets+multiple responses before replies - especially on the weekend) does constitute resource abuse.
But @TzRpa8 - not sure what you're looking to ultimately get out of this but again, assume the server you needed is long gone and start making other plans. You already got a response from @crunchbits
In the future, if you need (2) accounts, make sure you ask if they allow having two accounts.
Also, when putting in tickets - don't "update" or do anything to your ticket after you submit it. Wait for a response and then, and only then, respond.
Anytime you "update" your ticket - it puts you to the back of the queue.
Unless you need to specify details for each specific service, just open up one ticket and try and get everything that falls under the umbrella of what you're looking to get accomplished summarized and taken care of in one ticket.
I think everyone involved could have handled things differently but the end result would have been much better had there not been so many moving parts that shouldn't have been moving to begin with.
There’s no such thing as a nobody 💜
I really admire you guys. One ticket for one vps refund. Should I know that I have to wait minutes for another ticket to be issued? Should every consumer know how the ticket system works?
Each ticket corresponds to a different vps
I reiterate that I have checked carefully. It may be a mistake in the ticket system. But this is the fact.
But you can't see the original records after merging
Here's how you could have avoided everything that happened, even using 1 ticket per service.
Ticket #1
I want to cancel my service with the IP address xxx.xxx.xxx.xxx, I have backed up all of my important data and feel free to terminate the service and refund at your earliest convenience.
Ticket #2
I want to cancel my service with the IP address yyy.yyy.yyy.yyy, I have backed up all of my important data and feel free to terminate the service and refund at your earliest convenience.
Ticket #3
I want to cancel my service with the IP address zzz.zzz.zzz.zzz, I have backed up all of my important data and feel free to terminate the service and refund at your earliest convenience.
Then the important part - WAITING!
Given you submitted your tickets after NORMAL business hours in the US (Friday night AFTER 5pm - yes, you should know how that system works) which ran into the weekend - all you would have had to do is wait until this morning (about the time you had made this post on LET) and you'd have woken up to either an account credit and/or refund and the server that was unintentionally terminated wouldn't have ended up terminated (or at least directly related to your actions - I'm not a psychic)
What would you have had to do in order to make that happen? Literally nothing after submitting your tickets except be a patient person. Everything would have been processed without ambiguity and everyone would be as happy as they possibly could be given the situation.
Again, I think both sides could have handled this better but ultimately you were the one who pushed the envelope and it was because of that, things became convoluted and ended up working out poorly for yourself.
I'm extremely sorry this happened to you but it really could have all been avoided with a little patience.
Breaking news: LowEndTalk host bait and switches customers (by the way, this is extra funny cause I remember @crunchbits talking about how the yearly promos were a profitable exception and fit his business model about a year ago).
At this point, the "Top Provider" tag is more of an inclination of who to avoid. This should surprise nobody if you've been paying attention and have half of a brain. Avoid the grifters.
Ahh yes the classic "bait and switch by giving customers who can follow instructions an even better product than what they paid for".
Sign me up for more of crunchbits "bait and switch".
Do you mean making customers jump through hoops because they're trying to disqualify them when they should just honor the offers they've sold and used for promotion (which by the way, was not that long ago).
If they wanted to discount one year, they should have said that then. A whole lot less people would have signed up.
We haven't opened the "bait and switch" ticket as our service has 8 months left.
We'll discuss DIY lineup migration around February, when everything calms down.
This is a mess.
I'm sure not everyone understands how WHMCS works - as a customer, I don't like the way it ticket works at all.
But it would be better for everyone if there was some understanding of this:
multiple replies before customer service responds to a ticket only makes things worse by continually silencing that ticket.
in any case, the way to keep it clear (if these servers are all inside one account) is to use IP addresses to locate the servers, and to make it clear in a ticket which ones are to be refunded and which ones are to be kept. When things get complicated, you need to be careful with your wording and make sure everyone understands what you mean, it's the responsibility of the person who wrote the ticket.
reasonable prodding may be OK, but the best way to do it, is to quote the content of another ticket, not repeat the content, so that no one knows how to put the same thing, sensibly, into the processing queue.
I'm not trying to point fingers or anything, but when you're dealing with WHMCS, this is really common sense that you should know.
hoops = opening a support ticket to get a better deal at the same price...
It must be your fault that providers offer unsustainable deals.
Why there is even discussion here, they are probably having influx tickets and many tickets might require manual actions.
And, they are not running away with your money, they are discontinuing some product and offering refunds. Further, they are not giving deadline, you are free to migrate at your will, they won't just renew on your next due.
Pointless discussion.
But as far as I understand, the email that @crunchbits sent out primarily suggested that customers either cancel or migrate to one of the regular VPSes (which were a lot less attractive). Only if you didn't follow those suggestions and contacted support you were given a much better (ready-made) offer. So the conclusion is to disregard any emails @crunchbits sends out and always bother support instead? I am not sure that's a good message to send...
Their email was worded in a way to filter out the people they don't want to continue using their product.
"we’re happy to offer a recurring discount to transition to one of our upgraded VPS products at the end of your term"
They didn't say what the discount was because they wanted people who read the email to contact them.
I mean you are not wrong, and i have no idea why any of this started from CrunchBit's side, and i also agree that it isnt the best handling of a situation ever.
But as a customer I'm still happy enough with the service I have recieved before the discontinuation and I'm willing to "suffer" the 25 seconds it took me to start a ticket to continue being a customer.
For people that didnt want to continue with them they did offer VERY generous refund policies honestly.
I'm not gonna bash either side here since it seems like miscommunication (maybe bad english? maybe rushed support due to current events?), but man the wacko fuckwit rules regarding support tickets we put up with in this lowend vps environment are amusing. Until you're the one putting in a ticket and getting frustrated.
On more than one occasion I've just gone ahead and cancelled a vps rather than deal with the retarded gymnastics. Oh shit, is that the point? lol!
Edit: And the inevitable "well you're not getting a refund!!" .. bro keep the 4 dollars and buy a coffee.
@TzRpa8
You’re zhangquvr/Mr.R8?
Probably another angry user from China. Entitled, too.
Same, except I chose to receive a refund as account credit.
Just to clarify @crunchbits , does this mean that some customers got to keep their VPSes at the same billing price and interval? Is it too late to switch to that option, after already having gone with a refund (given that I forfeit said refund)?
Yes and yes, although I'm not sure about getting this offer after having received a refund already. I'm assuming you were one of these:
Fair enough. I’ll ticket them and see what happens.
It's definitely worth a try. Good luck!
typical MJJ behavior.
So much for the top provider of LET..
I would like to hear your opinion. The service was mistakenly shut down by the provider and I have been waiting for two days but it has not been restored. I don’t know if it can be restored.
Opening a ticket is accused of abuse
Don't embarrass yourself. You XJJ can't even figure out the basic facts