All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Sharing my refund experience In Crunchbits
I have 3 vps and I applied for refund two.（Because they unilaterally discontinued the PROMO Yearly product.）
I opened the ticket and refunded the money separately（One refund VPS corresponds to one ticket.）, but the merged the tickets,and mistakenly shut down the vps I was using. Which I ran the project and was ready to use the expired product.
I reiterate that I did not abuse, I haven't violated the TOS.
I have opened tickets to remind them for two days, asking them to restore it, but they keep accusing me of spamming and making me wait. It's the same in their Discord group—they pretend not to see anything. I trusted Crunchbits a lot, which is why I paid a premium to buy multiple servers through friends. I was only planning to host some small websites.
Comments
Maybe @crunchbits can confirm but my assumption is that they have a lot of tickets right now relating to the same topic. I’m sure it’s not a case of being intentionally difficult, but please try not to intentionally make things more difficult for them as well by continually opening multiple tickets about the same issue. That is spamming their ticket system and it doesn’t decrease the time it takes them to get through the tickets, rather it maliciously inflates the time.
As the provider's technical reasons affected the service, I need to get a reply and solution as soon as possible. There was no reply for two days. Do you think this is acceptable?
Or they could admit their mistake and tell me that the service is not restored. I don't have to wait any longer. I will take other remedies.
Since they stopped renewing their offers for a specific lineup I won't give them any money soon, no matter if your accusations are correct or not
From top to flop provider.
I cancel 2 producs i open 2 tickets
So the product can be referenced in the ticket
So this shouldnt happen, but it still does
Yikes
For me, they terminated the service then realized "transaction is too old to be refunded automatically".
seems their ship is going down.
Any way you could post screenshots of the tickets/discord chats?
>
One ticket could reference only one product. Although you say a lot, do you have common sense?
When you still want to keep one of them and use it until it expires, instead of refunding all of them, it happens.
I can say, without a doubt based on my understanding of the original message, my experience managing support tickets, and the content of your reply, that I have a greater understanding of this situation than you do. Thank you for asking, asshole.
What is or isn’t acceptable isn’t what I intended to comment on. I identify better with the provider than the customer and offered a bit of insight into how things may look from the other side. Empathy can be helpful from more than just one perspective.
1st screenshot - might want to edit out your IP address!!!
I could certainly see how there might have been a miscommunication.
He gave 2 options, refund to paypal or account credit.
Refund to paypal was only available for (1) server
Refund to account credit was available for the other (2) servers
You didn't specify which - just a refund - so I'm kinda confused myself.
Is there any more correspondence? Seems like there may be a message or two missing.
WTF are even those screenshots.
Post everything or nothing. Not 3 messages out of context.
The vps that was terminated was the one I did not apply for a refund for. I paid with PayPal instead of Push.
>
Well, I haven't used this feature yet. Crunchbits' temporary solution has resulted in so many tickets, the amount of work they deserve. A lot of users have to re-select a new vps and migrate their data. Together, these users do a lot more work than crunchbits. You're welcome, asshole Ⅱ.
belongs to a host so i dont think it matters too much
Let's wait for crunchy daddy. Most of the time abusers get self-victimized and try to get revenge.
There is no one-to-one correspondence because of the merged tickets.
Okay? Thanks so much for making sure I received the notification for your blog post that has no relation to anything I’m saying.
@Dasabo would have handled this much better.
I would definitely work under the assumption that the terminated VPS is gone.
100%
Alright, if there's a fair way to give away the remaining two VPS, please let me know. This would better prove that I am, as you claim, self-victimized.
>
It does not matter.
我不懂英语也没那么尴尬。 我就要进入英语社区，但是你想让我说中文我也可以说。
OK, thank you. I don't know how the ticket system works, I may have treated it as a conversation, but since the situation is urgent, no one has responded. But I also opened a technical ticket to resolve this issue.
As a consumer, I want to solve the problem faster. Maybe when registering an account, the provider should remind you of the precautions for using the ticket.
I'm sure they'll fix it in time, but probably their insane amount of tickets everyone is overworked right now. Understandable (due to the circumstances) human error
I meant that too, I just liked version 2 better. I figured it was too many words for you. You being the person who popped up to insult me because you couldn't read one sentence ("I have opened tickets to remind them for two days").