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"Any Refund is at MassiveGRID's discretion and can be only offered in the form of Service credit for a future billing cycle"
Order number: 6166118305
Please extend the service to 4th year
Invoice #1968661
Please extend the service to 4th year
and lock prices.
Order Number: 4408743526
Please extend my vps for 4th year and price locking.
Thanks.
@MassiveGRID
My order #: 6969689727
Please extend to 4 years and lock price.
Thanks for offer!
Anybody else having problems with Frankfurt this evening?
These offers are still active?
Certainly! 1 extra year has been applied to your VPS and the price has been locked for any future upgrades.
There was an incident 2 days ago at one of our Frankfurt clusters resulting in downtime. The issue has been fixed and that cluster is stable till then.
These clusters are hosted in Equinix datacenters in Frankfurt with dual power circuits.
This is about disputed fees and not about our 15-day money back guarantee: https://massivegrid.com/terms-of-service/
What kind of issue? Do you have a ticket id?
Yes!
@Slava certainly! The VPS has been extended for the 4th year and the price has been locked for any future upgrades!
Extended and locked!
For EU customers we're obliged to collect VAT (around 20% depends on the country of the customer). If you have a business VAT ID, we don't need to collect VAT.
Of course! 4th year added and the price locked for future upgrades!
The price has been locked for any future upgrades!
Appears to be a DHCP issue. I'll try applying the IP address details manually and if that doesn't work I'll come back with a ticket id.
Didn't work. Ticket 892489
@MassiveGRID
wrote more then 10 days ago and still no bonus year for vps. Why?
https://lowendtalk.com/discussion/comment/4067199#Comment_4067199
Order Number: 8850731781
Please extend and lock.
Thanks!
1Y Price: $117.36 = $9.78/month!!! ORDER NY / Trimestral order please//
Clear. Thank you for the explanation. (Indeed I submitted my VAT ID).
BTW. Can I also have the 4th year extension and price lock? Order is 6576318013.
(Under billing it still mentions next due date in 2027 instead of 2028)
Just following up again as it's likely my previous post was missed, thanks!
We process the requests sequentially, we're a bit behind, please allow us for a couple of days, max.
Please note that everyone will get their bonus if they've ordered.
You're very welcome @cy01squeak. 4th year bonus has been added and the price has been locked.
Certainly! Done and done for both!
4th year bonus and price lock for life!
Order Number: 3371223443
Price locking would be great
My Franfurt VPS went down this evening again for 4 hours and counting. It was down on Friday, but was restored afterwards.
Ticket #206226