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HostHatch suspended server and ignores ticket

1235714

Comments

  • asthenasthen Member
    edited September 2024

    @emgh said:

    @asthen said:

    @lirrr said:

    @asthen said:

    @lirrr said:

    @asthen said:

    @zipit said:
    if you want quality pay more to another provider. you get what you pay for, Hosthatch is a very very budget provider with low prices, judging by watching hosthatch responses on many other threads, they also seem a bit grumpy most of the time. So recommend go to someone that will treat you better this might mean you pay more but worth it IMO. or go with RackNerd lol @dustinc

    joke, I have seen a lot of provider here offer better than hosthatch, @labze and @ProHosting24 @SolidSeoVPS are example, hosthatch just seems oversold like racknerd these days.

    oversold? you got receipt?
    or receipt when hosthatch does not do shit when report about cpu steal?

    oversold not just about cpu steal, but vps availability, no vps, what your cpu can steal kiddo.

    all talk but no evidence
    if you paid and they do not deliver within the timeframe then I believe you
    but I still see no one complain about that
    so what are you talking about?

    https://lowendtalk.com/discussion/187612/vps-ran-outta-juice-nerfed-after-a-month-hosthatch-16gb
    just use search function, you can't use search kiddo ?

    Ayo chill out I’m stronk solder and I’m here to keep order

    we are chill, but this kiddo suddenly talking about cpu steal, in his mind oversold is cpu steal, kid mind. And now he want to argue asking for proof, meanwhile he can't even open google and see the search button in the top right corner, god gives eyes and hands with brain for a purpose.

  • emghemgh Member, Megathread Squad

    @asthen said:

    @emgh said:

    @asthen said:

    @lirrr said:

    @asthen said:

    @lirrr said:

    @asthen said:

    @zipit said:
    if you want quality pay more to another provider. you get what you pay for, Hosthatch is a very very budget provider with low prices, judging by watching hosthatch responses on many other threads, they also seem a bit grumpy most of the time. So recommend go to someone that will treat you better this might mean you pay more but worth it IMO. or go with RackNerd lol @dustinc

    joke, I have seen a lot of provider here offer better than hosthatch, @labze and @ProHosting24 @SolidSeoVPS are example, hosthatch just seems oversold like racknerd these days.

    oversold? you got receipt?
    or receipt when hosthatch does not do shit when report about cpu steal?

    oversold not just about cpu steal, but vps availability, no vps, what your cpu can steal kiddo.

    all talk but no evidence
    if you paid and they do not deliver within the timeframe then I believe you
    but I still see no one complain about that
    so what are you talking about?

    https://lowendtalk.com/discussion/187612/vps-ran-outta-juice-nerfed-after-a-month-hosthatch-16gb
    just use search function, you can't use search kiddo ?

    Ayo chill out I’m stronk solder and I’m here to keep order

    we are chill, but this kiddo suddenly talking about cpu steal, in his mind oversold is cpu steal, kid mind.

    What do you have against kids?

    Thanked by 1techdragon
  • lirrrlirrr Member
    edited September 2024

    lmao attack me instead of fact
    I never attack you at all what are you with kids? are you dr.disrespect or something?
    im out i dont want to talk with dr.disrespect personality

  • emghemgh Member, Megathread Squad

    @lirrr said: im out i dont want to talk with dr.disrespect personality

    my i m dr never offend

    Thanked by 2lirrr techdragon
  • itachikonohaitachikonoha Member
    edited September 2024

    @hosthatch said:
    I am sad that some people, even now, continue to choose to misrepresent facts, that have already been established long ago (someone commented whether an actual email notification was sent, or the customer totally admitted their mistake and HostHatch is actil evil here....alright). But this is a public forum, and anyone is welcome to share their opinion, but I do make an effort to go through the noise and read the more balanced opinions, so we can make the service better for everyone in the future. :)

    You were going well in the first part.... but then, you dropped the bomb again. I am noticing this again and again about the malicious subtle misrepresentation that you put here and there.

    LET.png

    Are you trying to say the customer was not apologetic above?

    he even acknowledged his mistake but you again came with subtle agenda above.

    You have a very malicious way how you handle things. The chronology of OP and your posts reflecting it again and again.

    Thanked by 1sasslik
  • emghemgh Member, Megathread Squad

    @itachikonoha said: You have a very malicious way how you handle things. The chronology of OP and your posts reflecting it again and again.

    Hence why he brought up my half-joking thread about cores vs. vCores. It's the second time he does it when it's extremely not relevant, even after saying mods should have closed the thread he wants to continuously bring it up.

    I honestly think he deep down likes a little bit of conflict.

    Thanked by 1sasslik
  • hosthatchhosthatch Patron Provider, Top Host, Veteran
    edited September 2024

    @emgh said:

    @itachikonoha said: You have a very malicious way how you handle things. The chronology of OP and your posts reflecting it again and again.

    Hence why he brought up my half-joking thread about cores vs. vCores. It's the second time he does it when it's extremely not relevant, even after saying mods should have closed the thread he wants to continuously bring it up.

    I honestly think he deep down likes a little bit of conflict.

    Sorry to bring this up again, but about the being malicious part: I must again add that you asked us for a job, did not get it, and that might taint every opinion you have about us, whether positive or negative. Not trying to be an asshole, but again just stating facts. I don't think you are the expert on "maliciousness". It's no wonder to me that you are entertaining the "hosthatch is overselling because they are out of stock" and the "hosthatch is the most malicious person I have seen on LET this year" crowd at this point.

    Anyway I think my last response was pretty clear, the trolls will continue trolling and I cannot respond to all of them. Wish you all the best in continuing this crusade.

  • emghemgh Member, Megathread Squad

    @hosthatch said:

    @emgh said:

    @itachikonoha said: You have a very malicious way how you handle things. The chronology of OP and your posts reflecting it again and again.

    Hence why he brought up my half-joking thread about cores vs. vCores. It's the second time he does it when it's extremely not relevant, even after saying mods should have closed the thread he wants to continuously bring it up.

    I honestly think he deep down likes a little bit of conflict.

    Sorry to bring this up again, but about the being malicious part: I must again add that you asked us for a job, did not get it, and that might taint every opinion you have about us, whether positive or negative. Not trying to be an asshole, but again just stating facts. I don't think you are the expert on "maliciousness". It's no wonder to me that you are entertaining the "hosthatch is overselling because they are out of stock" and the "hosthatch is the most malicious person I have seen on LET this year" crowd at this point.

    Anyway I think my last response was pretty clear, the trolls will continue trolling and I cannot respond to all of them. Wish you all the best in continuing this crusade.

    Why would I be mad about that? I'm really not. I've told you this previously, but you seem to want to continue.

    Notice how you've now tried to get me going with two new things, while I haven't thrown anything back.

    You like conflict, and that's fine. It's pretty funny how you call this my crusade though after the above, but then again, so long as it feels good, just continue. I'm fairly thick skinned.

  • emghemgh Member, Megathread Squad

    @hosthatch by the way, always wondered, the angry man behind your company account here on LET, is it Able or Emil?

    Thanked by 1techdragon
  • hosthatchhosthatch Patron Provider, Top Host, Veteran

    @emgh said:

    Why would I be mad about that? I'm really not.

    I welcome you to read about how bias works. You would be disqualified if this was an actual study. A long time ago.

    @emgh said:
    @hosthatch by the way, always wondered, the angry man behind your company account here on LET, is it Able or Emil?

    Its Able. Emil no longer visits LET since quite a while ago, since it gives him too much stress to see all the trolling that goes on here, which is completely understandable. I'd rather have him focus on better things, and the eventual plan is to replace myself with someone who handles better PR, because it gets to me a bit too much sometimes too, especially when children with too much time sometimes have the same amount of voice as actual adults on public forums :)

  • emghemgh Member, Megathread Squad

    @hosthatch said: I welcome you to read about how bias works. You would be disqualified if this was an actual study. A long time ago.

    Wait, since I don't have any HostHatch servers anymore, dosen't that make you disqualified as well?

    Yeah, you're disqualified. Please bring in someone else that can continue to argue with me.

    @hosthatch said: the eventual plan is to replace myself

    Probably a good idea in general.

    @hosthatch said: children with too much time sometimes have the same amount of voice as actual adults on public forums

    Ah, the old "too much time" argument. You must have forgotten that you're here arguing. Unless this only takes time out of me but not out of you? I'm not sure that's how time works.

    Thanked by 1techdragon
  • yoursunnyyoursunny Member, IPv6 Advocate

    @cybertech said:
    wouldn't it save quite a fair bit of effort to allow customers to either:

    • migrate by themselves
    • start afresh with no data migrated

    It's totally fine.
    Many providers did so, and many more will do.

    1. Inform customers that their servers will be deleted in 48 hours and they must download all the data now.
    2. The servers are taken offline and rebuilt into new configuration.
    3. It's announced that the rebuilding would take one week, but it's closer to three weeks now.
    4. Every customer gets one month extra service time.
    Thanked by 1sasslik
  • @itachikonoha said:

    @hosthatch said:
    I am sad that some people, even now, continue to choose to misrepresent facts, that have already been established long ago (someone commented whether an actual email notification was sent, or the customer totally admitted their mistake and HostHatch is actil evil here....alright). But this is a public forum, and anyone is welcome to share their opinion, but I do make an effort to go through the noise and read the more balanced opinions, so we can make the service better for everyone in the future. :)

    You were going well in the first part.... but then, you dropped the bomb again. I am noticing this again and again about the malicious subtle misrepresentation that you put here and there.

    LET.png

    Are you trying to say the customer was not apologetic above?

    he even acknowledged his mistake but you again came with subtle agenda above.

    You have a very malicious way how you handle things. The chronology of OP and your posts reflecting it again and again.

    @hosthatch if you call this as trolling.... then I actually have no words to say.

    This deflection towards straight questions shows how the policies behind the stage are made which does seem ugly.

    I don't think it will be too far when we'll see a drama involving @hosthatch

    Thanked by 2emgh techdragon
  • emghemgh Member, Megathread Squad

    @itachikonoha said: if you call this as trolling

    Since I'm getting accused of it, might as well start:

  • @emgh said:

    @itachikonoha said: if you call this as trolling

    Since I'm getting accused of it, might as well start:

    Lol. It actually might be true.

    Thanked by 1emgh
  • sh97sh97 Member, Host Rep

    @emgh said:

    @itachikonoha said: if you call this as trolling

    Since I'm getting accused of it, might as well start:

    m y i m love lmao

    Thanked by 1emgh
  • @lirrr you want proof? here is it https://lowendtalk.com/discussion/187216/looking-for-a-dedicated-vds-vps-in-singapore-location#latest

    read my comments there. They called it dedicated CPU with 50% stealing

  • @emgh said:

    That is what I mentioned earlier. They have enough time to respond here, but not enough time for their clients, who are the source of their income :p

  • @jobayer said:
    @lirrr you want proof? here is it https://lowendtalk.com/discussion/187216/looking-for-a-dedicated-vds-vps-in-singapore-location#latest

    read my comments there. They called it dedicated CPU with 50% stealing

    If that is still happening then it is a shame on @hosthatch with “you should never see CPU steal on a HostHatch VM”

    For me, I never encounter cpu steal on my Hosthatch servers even my applications use a lot of cpu.

    Thanked by 2maverick hosthatch
  • @lirrr said:
    For me, I never encounter cpu steal on my Hosthatch servers even my applications use a lot of cpu.

    My VPS went down for 7-8 hours around two months after this happened. So I've moved to OVH. So far, I'm really pleased with OVH's service. Although the panel has some flaws, the server and uptime are excellent. But I'm still unhappy with hosthatch because I opened a ticket that day has received no response as of today. I took their service because someone said they were production-ready. I will not accept it, even if it is free, if I know these things gonna happen. Before then, I had been using their service for a year (it was idle VPS rarely i used it for personal tunneling/vpn), and I had not encountered or observed any problems. When I first started using it on a very busy site, I ran into several issues. first month 50% steal, second month 1 hour downtime (no notification), 4th month (8 hour downtime no notification no ticket response). That day when my server become down I was so worried that each and every moment I was thinking and praying. I was so worried I could not think anything but only about them. when they're going to reply. Are they available? Are they working? Are they on vacation? What if they found it after two-three days? When will my busy site become online again? You know what? If they just say, Hey, we are working on it; that would be enough for me, because at least I know they have acknowledged my server is down and working on it. At least they got my down message. When your busy site is down and you have no idea when your provider will response, that is more dangerous than anything else. That day I learned a lesson, and from that day on I take backups of my database once every minute (only incremental). So that if anything goes wrong i can migrate anytime. Right now whenever i see their name i become angry remembering that day and my situation. They are not production ready, i dont know about other location. But for Singapore they are the worst provider.

  • hosthatchhosthatch Patron Provider, Top Host, Veteran

    @lirrr said:

    @jobayer said:
    @lirrr you want proof? here is it https://lowendtalk.com/discussion/187216/looking-for-a-dedicated-vds-vps-in-singapore-location#latest

    read my comments there. They called it dedicated CPU with 50% stealing

    If that is still happening then it is a shame on @hosthatch with “you should never see CPU steal on a HostHatch VM”

    Indeed, shame on us if its true. Or shame on the few loud trolls here who have consistently gone off subject, and have continued spreading very clear lies and misrepresentation of facts. In fact, (yes, fact, not my personal opinion), one of the guys who have made most of the negative comments on this thread, is someone who applied for a job and got refused, and has made several negative comments in the past on other threads, and have opened a whole troll thread in the past. To his credit, he has also made some positive comments to come off as neutral. Interestingly enough, most of the negative comments from him have come after that certain event.

    I'd recommend reading through the noise, and actually questioning someone if they are claiming something, and then making a more informed decision, based on facts, and not opinions of people who might not like the tone of how I speak (I agree, its not polite, but personal feelings shouldn't change actual facts).

    For me, I never encounter cpu steal on my Hosthatch servers even my applications use a lot of cpu.

    Glad to see, and we plan to keep it that way. In case that changes, you should contact us and we will fix it.

  • tentortentor Member, Host Rep

    @jobayer said: That day I learned a lesson, and from that day on I take backups of my database once every minute (only incremental).

    IMHO It is incredibly bad idea. At this frequency you should implement replication for a hot copy of your data somewhere else.

    Thanked by 3emgh jobayer Ouji
  • @tentor said:
    IMHO It is incredibly bad idea. At this frequency you should implement replication for a hot copy of your data somewhere else.

    Thanks for your valuable suggestion.

    I take the backup and upload it to Google Drive via API; I don't keep it locally. I performed two automated weekly backups (full database) and one incremental per minute (just the most recent rows from two tables) and after two or three month i take a full backup (using rsync to different VPS). DB replication will increase CPU load because simultaneous writing and reading may slow down real-time queries, potentially increasing database response time. I prioritize fast database response, even 1 ms increase in latency matter. Furthermore, I read on StackOverflow that MariaDB replication causes data corruption or create problems in long run. Thus, I have decided to avoid it. I'm running an API, and latency is a significant factor. Taking the backup per minute put very low pressure on my system, As Im using google drive speed is very fast and incremental backup takes around 1-3 cpu seconds to complete thus give very low pressure on the server.
    DB Questions (AVG):
    ø per hour: 1630800
    ø per minute: 27180
    ø per second: 553

    I have planned for creating multi regional db clustering system. Soon i will implement it. if you have any suggestion please let me know :)

    Thanked by 1maverick
  • tentortentor Member, Host Rep

    @jobayer said: DB replication will increase CPU load because simultaneous writing and reading may slow down real-time queries, potentially increasing database response time. I prioritize fast database response, even 1 ms increase in latency matter. Furthermore, I read on StackOverflow that MariaDB replication causes data corruption or create problems in long run. Thus, I have decided to avoid it.

    I haven't worked with high load databases, and I don't know how MariaDB behaves in such cases, but AFAIK making a consistent backup is way more heavy operation then replication. For a consistent backup you would need table locks, which negatively impacts throughput for write transactions.

    As for replication I would like to highlight that I mean not master-master scenario but a master-slave one, where the second one is basically hot and almost everytime up-to-date copy of your database. Moreover, you can have frequent incremental backups of it each minute without causing additional load to your main database server that actually handles mix of read and write operations.

    Thanked by 1quicksilver03
  • emghemgh Member, Megathread Squad

    @tentor said:

    @jobayer said: DB replication will increase CPU load because simultaneous writing and reading may slow down real-time queries, potentially increasing database response time. I prioritize fast database response, even 1 ms increase in latency matter. Furthermore, I read on StackOverflow that MariaDB replication causes data corruption or create problems in long run. Thus, I have decided to avoid it.

    I haven't worked with high load databases, and I don't know how MariaDB behaves in such cases, but AFAIK making a consistent backup is way more heavy operation then replication. For a consistent backup you would need table locks, which negatively impacts throughput for write transactions.

    As for replication I would like to highlight that I mean not master-master scenario but a master-slave one, where the second one is basically hot and almost everytime up-to-date copy of your database. Moreover, you can have frequent incremental backups of it each minute without causing additional load to your main database server that actually handles mix of read and write operations.

    Backing up the binlog between db backups could be a middleground, I think?

  • tentortentor Member, Host Rep

    @emgh said:

    @tentor said:

    @jobayer said: DB replication will increase CPU load because simultaneous writing and reading may slow down real-time queries, potentially increasing database response time. I prioritize fast database response, even 1 ms increase in latency matter. Furthermore, I read on StackOverflow that MariaDB replication causes data corruption or create problems in long run. Thus, I have decided to avoid it.

    I haven't worked with high load databases, and I don't know how MariaDB behaves in such cases, but AFAIK making a consistent backup is way more heavy operation then replication. For a consistent backup you would need table locks, which negatively impacts throughput for write transactions.

    As for replication I would like to highlight that I mean not master-master scenario but a master-slave one, where the second one is basically hot and almost everytime up-to-date copy of your database. Moreover, you can have frequent incremental backups of it each minute without causing additional load to your main database server that actually handles mix of read and write operations.

    Backing up the binlog between db backups could be a middleground, I think?

    Sorry, I am not that good in DBA nor know if it is actually a good idea for MariaDB given variety of possible database engines underneath (InnoDB and MyISAM differ a lot).

  • @hosthatch said:

    @emgh said:

    @itachikonoha said: You have a very malicious way how you handle things. The chronology of OP and your posts reflecting it again and again.

    Hence why he brought up my half-joking thread about cores vs. vCores. It's the second time he does it when it's extremely not relevant, even after saying mods should have closed the thread he wants to continuously bring it up.

    I honestly think he deep down likes a little bit of conflict.

    Sorry to bring this up again, but about the being malicious part: I must again add that you asked us for a job, did not get it, and that might taint every opinion you have about us, whether positive or negative. Not trying to be an asshole, but again just stating facts. I don't think you are the expert on "maliciousness". It's no wonder to me that you are entertaining the "hosthatch is overselling because they are out of stock" and the "hosthatch is the most malicious person I have seen on LET this year" crowd at this point.

    Anyway I think my last response was pretty clear, the trolls will continue trolling and I cannot respond to all of them. Wish you all the best in continuing this crusade.

    Pathetic response and attempt at argumentum ad hominem. This whole thread is a really good eye opener for who's behind your 'company'.

    Thanked by 2emgh turbozen
  • emghemgh Member, Megathread Squad
    edited September 2024

    @tentor said:

    @emgh said:

    @tentor said:

    @jobayer said: DB replication will increase CPU load because simultaneous writing and reading may slow down real-time queries, potentially increasing database response time. I prioritize fast database response, even 1 ms increase in latency matter. Furthermore, I read on StackOverflow that MariaDB replication causes data corruption or create problems in long run. Thus, I have decided to avoid it.

    I haven't worked with high load databases, and I don't know how MariaDB behaves in such cases, but AFAIK making a consistent backup is way more heavy operation then replication. For a consistent backup you would need table locks, which negatively impacts throughput for write transactions.

    As for replication I would like to highlight that I mean not master-master scenario but a master-slave one, where the second one is basically hot and almost everytime up-to-date copy of your database. Moreover, you can have frequent incremental backups of it each minute without causing additional load to your main database server that actually handles mix of read and write operations.

    Backing up the binlog between db backups could be a middleground, I think?

    Sorry, I am not that good in DBA nor know if it is actually a good idea for MariaDB given variety of possible database engines underneath (InnoDB and MyISAM differ a lot).

    Yes, my suggestion was for InnoDB. I only use it. No experience. With MyISAM.

  • emghemgh Member, Megathread Squad
    edited September 2024

    @techdragon said:

    @hosthatch said:

    @emgh said:

    @itachikonoha said: You have a very malicious way how you handle things. The chronology of OP and your posts reflecting it again and again.

    Hence why he brought up my half-joking thread about cores vs. vCores. It's the second time he does it when it's extremely not relevant, even after saying mods should have closed the thread he wants to continuously bring it up.

    I honestly think he deep down likes a little bit of conflict.

    Sorry to bring this up again, but about the being malicious part: I must again add that you asked us for a job, did not get it, and that might taint every opinion you have about us, whether positive or negative. Not trying to be an asshole, but again just stating facts. I don't think you are the expert on "maliciousness". It's no wonder to me that you are entertaining the "hosthatch is overselling because they are out of stock" and the "hosthatch is the most malicious person I have seen on LET this year" crowd at this point.

    Anyway I think my last response was pretty clear, the trolls will continue trolling and I cannot respond to all of them. Wish you all the best in continuing this crusade.

    Pathetic response and attempt at argumentum ad hominem. This whole thread is a really good eye opener for who's behind your 'company'.

    He’s definitely just trying to start an argument, he knows full well that I DM’d them a long time ago, and that I since (after the DM) have been a happy client and ordered new servers. It’s very obvious that I’m not mad about anything related to that, why would I buy more servers afterwards? Again, he knows this. I’m just not pointing it out because he’ll just throw something else in my face to see if that sticks. It’s the common HostHatch response, and he’ll probably do it again even in this thread.

    I also posted a good review of them quite recently here on LET, LONG after they didn’t respond to my DM asking if there were any openings. He knows this as well.

    Often, he calms down and crafts a few good responses in-between, but is always back to his old ways very quickly.

    It honestly sucks because their services aren’t bad at all.

    Thanked by 1techdragon
  • jobayerjobayer Member
    edited September 2024

    @tentor said:
    For a consistent backup you would need table locks, which negatively impacts throughput for write transactions.

    As I'm using INNODB there is no issue of table locking. InnoDB use row locking system thus it creates no pressure at all. MyISAM use table locking which is very bad. In fact nobody can use it in a busy DB. Innodb only lock the rows which is currently updating, since my db only backup the rows which is already updated there is even no row locking issue B)

    The process of mariadb replication is not that much reliable or good if I'm not wrong. first it will create a binlog in local system then forward it to the slave/whatever. which is similar to writing a text file with all the queries then send it to remote server and eventually execute it in remote server.
    https://hevodata.com/learn/mariadb-replication-easy-steps/#:~:text=Replication in MariaDB uses a,it to the binary log.

    • Replication in MariaDB uses a master-slave configuration and enables the binlog on the master server, where all data updations are done.
    • The master server uses a global transaction-id (GTID) for every transaction and writes it to the binary log.

    so it's doing the same thing which i'm doing. only difference is its doing real time and i'm doing it after a certain period to reduce the real time load and i'm not executing it to remote server which not only save my money but also headache to manage another server. My process is very simple i'm dumping some rows which updated within last minutes and sending them to google drive via API.

    Regarding the load its highly optimized as you can see even after so many queries and millions of requests it's cpu usage is impressive

    This server process around 50M request per month. Its a Intel(R) Xeon(R) E-2236 CPU @ 3.40GHz server with 64 GB Ram and NVME disk (raid 1). Thanks to cloudflare :D B)

    Thanked by 3tentor emgh maverick
This discussion has been closed.