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I'm on 5950x node in DE and can say that nested virt works like a charm.
Looks like I'm one of the few lucky ones with service down for over a month and ticket ignored for 3+ weeks
@layer7
Yes
This is really bizzare provider. Have had an issue where I was not able to reboot my VPS and it was not accepting any connection. Opened a ticket, after a few hours got a long read response, which stated something like everything is working fine. After a few messages back and forth, I was told that this is unmanaged VPS and I need to find somebody who knows more about servers
Enjoyable experience. Otherwise, it is cheap...working ok but getting hiccups like this one from time to time.
I'm happy so far, there were some problems, but it's a) a small provider b) usually solved pretty fast and c) very cheap and IMO absolutely worth it. Both of my VPS are up for over 2 weeks.
Hi,
without a reference who you are, i can not identify you and have a look at it.
In any case, if you have issues, you should follow up in the ticketsystem, and not tolerate that your server is down for weeks?!?
Also here, i dont know what customer/case you refer to but generally speaking:
There are always customers who have limited knowledge of serveradministration and blame the provider for what ever not working.
We offer through the clientarea all tools an admin will ever need to debug and fix any kind of issue. If there is a problem, the serveradmin has to check whats wrong and if he/she thinks its a problem with our infrastructure, we will be happy and thankful for a hint, supported by technical information.
Unfortunately >95% of all support tickets are like " does not work, please fix " without any information. That does definitely not enable us to give any advice to the customer. When we check things, we see that the server is up just like the clientarea.
So those >95% are issues based on missing knowledge / laziness of people at the very end.
If we see that someone at least tries to find the issue, we will give a helping hand and give advices what to check. That does not mean that we will debug it for the customer.
I am sorry, but i expect from a customer who rent server infrastructure to be able to manage it. If not, no problem, then take the chance and learn it. If you dont want to learn it or you are too lazy or what ever, also no problem, then simply dont rent infrastructure.
Rent a managed server / service where other people manage your server.
That's so true
Couldn't agree more with it
@layer7 What's the cpu inside "Cloud Server - High CPU 4Cores-16GB-120GB PAR1, €7.48" ?
How to apply for VAT reduction? I entered my VAT number and country at checkout and price remains the same.
Hi,
thats actually written on the website...
=> https://layer7.net/cloud-server
Are you talking about an EU VAT ID?
normally that should work.
Please just order and dont pay. Then please open a ticket and point me on the issue.
Even without the sale Layer7 prices look very reasonable. Can't imagine how lucky people were during black friday
I rather avoid
as I experienced 6 days no responses from Oliver. The last question was there is Monthly Quota that sometimes we might passed it when we are on heavy updates or whatever it cause it. What happen when we passed it ?
And .. yes NO Response for 7days and more
YABS Speedcheck, I guess on the limited traffic should pass more than 1Gbps across Europe.
Low Price ? what could you expect?
CPU Steal ?
That is what I had with Layer7
This is just the beginning, not even customer yet.
But welcoming customer this way, I believed is blocking customers from joining
Sometimes I send him a pm and he replies within a few hours. I never created a ticket. Maybe the mail didn't reach him? Maybe LET users are annoying him.
What a bunch of a$$h0l3 , I posted this and not long after that, He replied me with this
#
Oliver Dzombic
AttachmentsMon, Sep 2, 12:51 AM (2 days ago)
to me
Hi Rio,
sorry for the delay.
We have currently no time for individual stuff like this.
If the yabs is not existing, we would have to create it, as strange and
funny this might sound -> no time for that.
]
]#############
If you don't have time for customers,
then WHY ? WHY ? You open a service that providing customers ?
Silly statement from another Dickhead
I am CLEAR and this GUY should be avoided
What a bunch of crap service , worst ..
And what he replied was not the question I asked,
what happen after we pass the limit of Monthly VPS Transfer Quotas
You sound like a nightmare customer.
He sound like a customer which protect his rights. Life's not a bed of roses.
Unfortunately, companies now compare themselves to OVH or Hetzner.
"We sell cheap. Don't expect support. Don't ask questions. We will answer when we feel like it or not"
OVH can do this, but it's funny when many companies try to do it.
What I said doesn't apply to layer7. I got answers from them in a short time.
I don't know why they treat you like this.
It definitely isn't but looking through @riomartin 's (in case it wasn't clear, I was not reffering to OP) comment history, it is littered with complaints about other hosts and their "slow" "stupid" service too. If you need YABS, just ask on the forum, and if the host politely tells you they don't have time to fetch you one, don't come on here insulting them.
One thing that Oliver made a huge mistake
By not replying my question: what happen after the VPS is reached the Monthly Quota
And then reply : I Dont Have Time after I posted this thread
that would be after a week without respond
It was so lucky you still have time to live in this earth Oliver
)
Your name = Layer 7
Your other competitor= Layer.AE
Check my account there
Its Cheaper than you ?
Cheap = Bad Support ???
@tjn should check this VPS
Just compare the technical guy name Rashed
Experience yourself how cheap service doesn't mean equal to Cheap and Low Support
And for Oliver , happy finding a rich and stupid Customer that might looking for $100 or $1000 VPS Service
maybe Asian people like me never suited your self
But at least I had subscribed for 1 VPS in Amercan costs $20 a month
Netcup from 1 going to 3 spread in AMS NUE VIE $50
Layer AE for SINGAPORE $5
Now you calculate yourself
I am serious for Business
and I am also serious to AVOID Dirt Guys providing VPS like you
Thanks for your email;
I'd say (based on your comment history) that IMHO Layer7 can be lucky to not have you as a customer...
I've got 2 VPS with them and am thinking of getting a third, I can completely recommend them, all my tickets/questions were handled professionally, friendly and rather quickly.
^^
This
Me too. I’m using high vps (epyc) and Sentry can run smoothly. I just use it for development purpose because I dont expect high uptime & low cpu steal for the cheap price but I never get any downtime for months. Also avg cpu steal is below 0.01%.
I'm very satisfied with Oliver. Server runs smooth and replies in a few hours.
@riomartin - it's all well and good, you're allowed your opinion, all I'm saying is there's no need to insult a provider, just because they didn't handle a ticket the way you wanted them to.
I am a @layer7 customer, my VPS has been running really smoothly with them for months now at a great price. Funnily enough I've got a bit of an issue with my VPS today (won't boot), opened a ticket and I get the feeling it will be well handled shortly.
http://i.imgur.com/eXa1zRL.png
Funnily enough I've got a bit of an issue with my VPS today (won't boot), opened a ticket and I get the feeling it will be well handled shortly.
It took 2 hours and 9 minutes, for a full resolution.
Thanks @layer7 Oliver!
Hi @all,
mymymy, i didnt know that there are news here about me / us
If noone tags me, i have no idea whats going on here. So thank you very much @tjn to do it.
@riomartin
i think we have here a general missunderstanding. For some reason you took it personally that i didnt had time to fulfill your wish to create this yabs for you!
But what i do not really understand is, why you complain about the missing answer for the quota question. Luckily i remember this communication and luckily you mentioned the 2nd september so i could find my answer mail to you. Since you pasted here already parts of it, i assume that i have the permission from you to paste it too ( this time the complete thing ):
( ok some footer of the usual address bla bla i didnt paste here )...
But this is the full, original, mail.
For me,
was answering your quota reach question.
If this was not the case, you could have followed up and just ask. I am only human, it might simply happen to forget / slip through in my mind.
For me its a bit strange that your original request mail was:
While you asked for "monthly quotas"....
And now here in the forum its suddenly "Transfer" Quotas you complain about not have been answered. And i fully agree with you. My answer was definitely not good to answer questions about the Transfer quotas ( i assume you mean traffic ).
But... you simply didnt ask for those.
So why you enrage now like this, i do not really understand. As it seems you really took it personally, that you think i dont want you as a customer or disrespect you or ignore you or what ever you.
This is just not the case. I even wrote it in my email. I am just really heavy overloaded and told you that the request with the yabs i will not do now.
As it seemed this somehow provoked you to paste here just parts of our conversation and to complain about things that were not answered, while they were actually not even asked. With on top random statements about other providers and their offer while i am searching for rich people paying up to 1k USD while our cheapest starts currently at 3,28 EUR/month...
I dont know what triggered you that much to throw all that words on me, but i hope, if you take a cool moment to look back on the situation, maybe its just a big mistake.
At least i have no problem with you, nor asian ( my wife is filipina by the way... ), nor who and what ever.
But for the next time, before you explode like this: Just ask the people if you think that something went wrong / forgotten....
After long reply
I am still not getting an answer from you about what I am asking "Monthly Quotas"
Yes, off course. Monthly Transfer / Traffic Quotas after the amount of Data Transfer reached.
That is the most important from all,
Does the VPS goes dark / shutdown immediately?
Does the server unable to reach by network?
Does the server continue to run, and the network is fine running with slower speed?
Does the Customers need to pay amount of money to continue the VPS running?
And I think I am clear enough to ask about it
since it would be crucial for new customers to know all those things,
rather than suddenly raise a ticket, yelling what happen to my vps without knowing those parameters first before subscribed to VPS Service.
And I think, those are all questions from mine.
Don't worry about the VPS
After you are not replying
I am sticked to another provider that really gives me good support.
Your EUR 3.28 compared to US$1.8 that I had subscribed for years?
All I could say, every time I raised a ticket. I wait no longer than an hour to get reply and help. Depends on the issues I raised. Within 6 hours completed, issues fixed.
And I have subscribed for more than 3 years I guess.
So yeah, for me good support is the best
I really can't accept the way "I have no time" maybe misunderstood Yes
So sorry for that too.
Every time new VPS built for me,
I always do YABS for my own.
Cause I never 100% trust to what VPS Provider released too.
Many of provider give YABS Results when the host running with Zero Load / No Customers.
After Customers joining in, CPU Steal started to play, performance dropped
Internet Speed getting slower, TCP Session QOS started to play, 1 single download only able to get 10% of total capacity ... etc etc ... so many dramas
I guest that will be all from me,
All I need is certainty, all the right parameters before deciding which VPS should I choose.
Thank You
Hi,
ok so to clarify that at this point with the quotas when it comes to traffic:
IF the customer consumed all the included traffic then the portspeed will be reduced ( currently to 10 Mbit/s or a bit higher i think, not less ). This reduction can be removed by purchasing additional traffic. Then its all back to normal.
OR
IF the customer bursted through the traffic peak limits ( for most vps products we have limits of how much portspeed in average per week can be utilized ), we will reduce the portspeed to enforce what ever is set to be this maximum average usage of the port.
As soon as the vps gets below this threshold ( checked every few minuets ) the system will remove the port speed cap. As soon as its again on it, it will be reapplied.
This behavior could only be changed by making an individual contract where the customer will basically buy dedicated port speed on the uplink. Usually thats not neccessary since all normal usagecasese will never run into this limitation issue. Its actually just there to help to fight abusive usage.
I hope all your questions are answered now. If not, please let me know.
Everything is fine at the beginning, but after a few days the performance drops a lot
@layer7
Ryzen Dedicated Cloud Server 2Core-8GB-240GB PAR1
GB6 was: 2500/5000
and now 1000/1000
https://browser.geekbench.com/v6/cpu/7738749