New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
Sorry for the delay guys, Redis is experimental, this is provided by DirectAdmin. I'll check with them what's going on.
Our queue is a bit large right now, we have managed customers with priority support, I'll try to tackle the tickets this weekend.
I was a fan of yours, until my ticket went without a reply for a month+. Even without being a "priority" customer, this is low-key unacceptable.
To your defense, the issue was solved within a few days after opening the ticket, but no reply was provided in the ticket at all with any explanation about what happened.
Please support our ticket, our site can not access in your server in SG sir https://mmomekong.com
PM me your ticket mate please.
Which service from your company is come with priority support?
DA panel for Singapore seems to be down for me, can anyone else confirm? My website is up only unable to browse the panel after login.
Working from my side.
Issue is resolved now.
Sg server seems to have problem time to time. Which server is more stable, will buy that
for production? you better not get the lifetime ones. i assume their his support is better with the regular (monthly payment) services
lifetime plans and general plans both are hosted on same server node.
only difference is during receiving support.
eu and usa seems stable.
I have both regular and LT, in my experience both receive same support priority.
Is this true? @MikePT
Monthly / annually paid plans get priority support. I'll need to implement a proper system ASAP.
Sorry fixed it when it was reported. Had to force a DA update.
Thanks!
i have both but there is no difference in the support. same delay......
Maybe you are already regular customer with lt product so your lifetime inherit regular customer support.
My lifetime support took 4-7 days to answer (exclude day off like sat/sun/mon)
Edit: Duplicate Comment
PM me the ticket, I still need to clear a lot of tickets from migrations, heh. Migrations were tough.
@MikePT
Server: Wat1
Again the softaculous licensing renew problem
"WordPress cannot be installed in the Free version of Softaculous."
@MikePT Jetbackup licenses are also offline...
i have sent the ticket regarding this jetbackup yesterday but no response
and I also had "simple" ticket more than a month , without reply
and there is no priority support based on my statement above ( I am using monthly )
I really hope for users/customers who pay monthly/yearly that they don't have these issues.
Calm down, since day 8 he did not appear on the forum, today he has logged in. Let's hope that the unforeseen events that have kept him busy have been resolved.
We must trust in what he has shown us for so long. @mikept
Yeah I've had a ticket open for 7 days without a response
Not typical for Mike, so perhaps they're under a lot of load right now
Mike, do you offer upgrade from 15£ account to other?
Hmm is this a one man army?