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Proof?
My Mid CPU VPS (Frankfurt) has average 0.5% steal, my AMD Ryzen (Paris) VPS average 0.00256% steal.
1. I had 7 tickets at Layer7, all were answered fast (also on the weekend/public holiday), mostly around 2 hours or less, was always answered on the same day.
2. Why did you close it?
My VPS with 1 TB HDD and 8 GB RAM (4.17€/month incl. VAT, now more expensive) is working perfectly (99.6% availability according to HetrixTools).
+1
Pretty happy with my servers and Layer7 support.
this comment seems malicious and unfounded
I got a vps in PAR1 , MID CPU and i ordered just for test and the CPU its always on steal mode , Windows Server on it its worse cant even open chrome or should wait like 1 min , then switched to linux , its better but again CPU goes high for no reason.
What performance did you expect with a 11 year old CPU?
Well it was 100% better before 10 years when i used these servers
Well, you have to account for microcode/kernel patches because of speculative execution vulns or similar which are often severely impacting the performance.
And would it maybe be possible to do a YABS or measure the steal to objectively judge the "horrible CPUs"?
Can you share YABS please ?
@adilolv
Hi,
sorry, i was not aware that this thread is ongoing. Currently there is just far too much ongoing.
So:
A)
as to the reported downtime on 13th monday:
Storage issue at FRA1 location in the morning CET, things were slow, issue was solved around 11:30 AM CET
In between also a total absence of storage for some minuets, thats why you might have seen a short downtime of login.layer7.net ( or our website )
Obviously thats harming all products that are connected with network storage ( Mid and High CPU ). Some filesystems go into RO mode, so some customers had to reboot their servers.
Products like Ryzen which are local storage had of course no issues, same with anything else.
@Ght
i am not able to connect you here with a customer. So i can not tell what you might have experienced or not. But i think we had no customer reporting high CPU usage / steal time / what ever you describe here in the tickets.
Did you open a ticket? If yes, can you please tell me the ticket number or anything else so i have a chance to identify you.
If you did not open a ticket: Well you should, if things are not ok. We are no mass hoster. We care for customers and i personally dont like to take money for something that does not work the way it should.
And in general: Even this forum is not a support channel, you are free to send me messages here in case you feel something goes wrong with your ticket.
layer7 is friendly, good support,
I order a VPS from layer7.net was really slow, couldn't login via SSH , cancel it right away. they have not give me a refund., I ask for refund via support ticket.,
waiting!
Which package did you order?
2 days with layer7 to hosting > @Tony40 said:
try to enable ssh password login from customer panel
Cloud Sever Mid CPU 4 Cores
RAM 24 GB
180 GB NVMe disk Space
Extra , 2nd Disk 1 TB
8,48 EUR /M
I did, is was very slow, I give up and cancel it., even their control panel page was slow as F*%$#! bad experience for me!
Maybe the service is good from EU countries, not from US., I used Contabo, VPS Data Center in Germany. never had any problem.
I'm from Indonesia, connection and speed are very good, using the Ryzen Cloud Server package RAM 4 GB NVME 120 GB 4.64 EUR
I’m from Indonesia. I use it for sentry APM instance which consume much cpu & ram but its stable.
FRA1 or PAR1?
@layer7 yabs please for those 2 packages.
are there any general terms and conditions @layer7? i can't find anything on your website. what are your rules regarding refunds?
That's correct, buyers beware, there are no rules or mention about refund. I ask for one they just said no.
I am surprised that there are no general terms and conditions (agb in germany).
However, so far I can't report anything bad about @layer7, but rather something positive.
@Tony40 you seem to still have the vps, can you please tell me in which datacenter it is located and please provide some yabs?
Hi,
good that @hyperblast pointed me on this issue, thank you for that!
I just replied back on your refund request.
I wrote that we do not refund just like this, as we dont offer test accounts.
Refunds will be done if things do not work the way they should.
For what ever reason you did not open a support ticket so things could be handled in a normal way. I also dont understand why you waste your time and getting angry with slow / non working / what ever. Simply contact the provider, describe your problem and either it can be clarified / if needed fixed then good or you know its a shitty provider and you can cancel there and ask for a refund.
Now we can not judge what was the problem ( or if there was a problem at all ).
Depending on what you did, maybe you tried things while the freshly installed server was updating the OS which is default. Maybe what ever. Impossible to judge now.
You can now:
ask us to generate the server again ( even you cancelled it, you have basically paid for it, so of course you can use it )
you can ask try to enforce a refund. In this case we would proof that you got accessdata of a working server. Usually this ends up in loosing the case for the customer ( in case of paypal )
And then you go back to 1.
accept this as loss and complain about it everywhere that we are a bad provider not giving freebee's. ( most stupid thing to do in this case in my humble opinion ).
And to make it clear why i am doing things like this:
Refunds produce massive manual workload. Its simply not automated, especially the organisatoric part like book keeping for the lovely german finance department.
I am simply not motivated enough to work for free or pay other to do this work. Especially because in basically 100% of all cases the problem, what ever it might be, was located on the customer side ( usually simply missing technical knowledge ).
Either a customer need and want a server, then he order it and pay it and then have all right to complain about everything that is not working and the provider must make sure its working the way its supposed to.
Or, the customer wants to play around. Then, please get and ask for a test account. Its simply not causing this heavy manual workload.
I prefer having here a bad comment about us being bad and unfair not to give refunds just like that, because (all?!) other (on this planet) do it. Compared to have tons of "customer" just ordering for fun and causing manual workload.
Maybe others do refunds. Maybe this others simply compensate this by having higher prices, so its like a refund-insurance that every customer pays that some people can order for fun. Maybe what ever.
We are simply not doing this. Either you want it, or not. You want to test? -> Talk to us, we will advice you and make suggestions based on your needs -- for free! ( try that with contabo or other mass hosters... ).
So i hope that answers the refund - policy - question :-)
@Tony40
You are (still) welcome as a customer, and i am happy that this could be made a topic here in public for everyone. I hope we can give it a 2nd try and if you face any issues, please contact us. We usually answer fast. You could even contact us in telegram, address in the signature.
Hi,
yes thats correct.
AGB the german general terms are usually there with providers. We do not use them.
Simply because this AGB are there to limit the power of the customers that was granted to them by the german law.
In all that years i had no motivation to limit the power and rights of the customers. It was simply not necessary in my opinion. We are an open, fair and usually reliable provider.
If something goes wrong, we will compensate it anyway. Thats common sense of good business practice and a question of good manners not to take money for something that does not work the way it should.
Sadly thats not too much common in business. So AGB / TOS are common.
But its also sad fact, and thats what i am currently learning here, some customers nowadays like to abuse offers. Using shared hosting offers as dedicated hosting offers.
People who order services, use them for 100% nonstop and once a resource ( traffic ) is depleted, they will cancel and order a new service. And this with multiple servers at once.
This kind of abusive behavior we are also encountering currently and maybe thats why we will be forced to introduce TOS in the future to handle this specific topic. Hopefully not. Lets see.
"You want to test? -> Talk to us, we will advice you and make suggestions based on your needs -- for free! ( try that with contabo or other mass hosters... )." - i can confirm this. i also had a vps on a trial basis. i asked in a friendly manner and everything went smoothly. after the trial, i then ordered (even with annual payment in advance).
"if you face any issues, please contact us. We usually answer fast." - this is also true! quick and sometimes detailed answers (if necessary).
i was just surprised that i didn't find anything about it. but for now it doesn't bother me at all, because so far (and this is no secret) i am very satisfied with what you provide me with and i am also very happy that i have a regional provider on my doorstep, so to speak
i didn't realize that you can run a business in germany without terms and conditions.
I am from Peru, South America and I have a custom plan 2 months ago (paid annually) for a WordPress website (virtual classroom) in production.
I submitted a ticket the first day (after reinstalling the OS, my IP wasn't working), and Oliver fixed it in 17 minutes.
Everything is fine here, the VPS is an AMD Ryzen 9 5950X at 3.39 GHz in Frankfurt.
Nice performant and competitive servers from @layer7. Very good and prompt support also.
Can vouch for that too.
I had no issues with Layer7 either. Friendly and quick support. Some people just like to complain if they can't get what they want.