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I'm not sure what you're talking about? We're open on the weekends and that includes chat, if it's outside our hours we respond via email the next shift. It's not a literal 24 hours, that's a worst case figure.
@eddie_at_porkbun - sending just one notification is not right. Please add multiple email message notifications, and a notification in your client area.
Just like how you send multiple emails with regards to domain expiry (to get money from renewals), you can also send multiple email messages with regards to suspension. Make it a priority for customers too, not just for payments.
I’m talking about an answer taking 24 hours not being a chat.
You can call it a chat, you can style it like a chat, but in reality, it’s just emailing.
A chat is where both parties reply fast enough for there to be an active conversation, i.e. for both parties to be actively chatting.
Staring at a screen for 24 hours, 12 hours, or even 6 hours, that’s not chatting.
I hope I explained the concept of chatting more clearly.
Please feel free to get back to me with further questions or concerns.
You're correct, it's not chatting when you send us a message outside of office hours. Never do we say we offer chat outside of office hours.
Yep, I have this flagged for our dev team and we're reviewing what we can do with regards to these edge cases where there are additional registry requirements or verifications.
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Yes, we offer and are actively responding to chats during our weekend office hours of Sat - Sun, 9 am to 5 pm PT just like our weekday office hours. I hope that clears things up for you.
It actually does, thank you.
I have an issue with .uk domain as well. I registered it under Regery, I think that they are the reseller of OpenProvider (checked on Nominet lookup). That time I was going to transfer my domain to Porkbun, the transfer procedure quite unusual for .uk domain, yet it's free.
It took a long time until I contacted Nominet directly to solve the issue, they said it's on the registrar that prohibit domain transfer, they helped contacting the registrar. Then Regery silently suspended my domain .uk due to Nominet couldn't verify my documents and they asked my documents to verify, at the other end Nominet told me that the registrar is turned domain prohibited transfer on, I have to ask the registrar to turn it off they said even they tried to help contacting the registrar.
I sent them my ID card as well as any invoice that showed my address, unfortunately for me the issue is still there. It's been 5 months with no solution. I contacted Regery but no response after sending the documents. The issue hasn't solved for me. And the Regery website is down at the moment. Wish them all the best as they're Ukraine based provider.
I believe in your situation is on your domain .uk under Nominet, instead of the registrar
That's all sounds weird.
I have a domain under the '.co.uk' extension since 2008. In 2020 transfered it to a different registrar. Since this time the domain status is "data unvalidated from 3rd party source". Never received any validation request from my registrar or Nominet directly. Maybe I'm lucky, or don't know. But after the Christmas Holiday probably I will try to find out how does it work, to avoid any similar problems.
@iono
Try to contact with the Registrar directly (OpenProvider?) instead of the reseller(Regery?) - if they not co-operate with You.
Yes, I think they don't even know that I'm registered it with Regery, based on the Nominet lookup it shows the Registrar (OpenProvider), not one Regery even mentioned.
After reading this thread, tried to contacted Regery, their site was up, my domain now working as expected with no suspension. Decided not to transfer to another registrar at the moment in time, they seem ok. I'm not UK citizen, yet Nominet allow .uk domain for non-UK citizen, however my address always fails to be valid, I'm not sure what database they are using, you don't verify address outside UK using UK address database, do you?
You actually can directly change registrar your any .uk domain under Nominet website. I haven't tried it myself, but I think it will most likely to succeed. Of course the best approach is using your registrar method, putting tag and all that stuff depending on your registrar. Just in case you have dispute with your registrar, you can:
Go to https://secure.nominet.org.uk/auth/access-your-account.html. submit your email registered to your Nominet domain for the first time login
Select "Registrar Change Request", there are 2 options based on your registrar you registered currently, whether it's automatic or manual. For registrar with automatic approval, Nominet charge you free, while for Registrar for manual approval they charge you £10.00 plus VAT per transaction.
Automatic or manual moves?
If you're moving a domain name to a new registrar, some registrars need to manually approve the move. This can take up to five days. There's a box on this page that tells you whether your registrar accepts moves manually or automatically.
Based on their site after you succesfully login (https://registrants.nominet.org.uk/app/#/change-registrar)
a. Let your new registrar know you're moving your domain to them (they can tell you if you need to do anything with your email accounts or website).
b. Check the domain name you want to move.
c.Search for your new registrar in the box at the bottom of the page.
d. Click 'PROCEED TO INVOICE DETAILS'.
Porkbun is the registrar that after registering a domain, and doing NOTHING with it - just letting it sit, Consistently after a week or less (with no DNS records etc) I would be spammed at my contact email "protected" by their Privacy service (not forwarded, but direct to unique email created for porkbun use only). The Spam messages would mention the specific domain registered. (NO MTA Forwarding in email headers) The Same has happened to friends. Either Porkbun was breached at that point in time, or some other "funny business" was going on.
Not saying this is necessarily the case at this point in time. Just my past experience.
Never again.
roo-d!
this happened to me, they suspended my domain without any notification
today they suspended my 3 domains, 2 were also not live and third one only have wp installed
No idea when this was, but I've been with porkbun for around 3 years now, and have distinct addresses on file with them that are only used for them - one for my personal domains and one for my company's domains. I just checked and every e-mail sent to either address has been from porkbun directly, or in one case, the UK registrar warning me because I'd let a domain lapse (intentionally as it happened).
Did you reach out to them seeking clarification?
Dis your account have just 3 domains ans all suspended ?
Weird stories to read , as I have been with PB for years and never had a problem. Tried multiple other domain registrars and the experience are not good, mainly due to slow propagation of DNS/nameserver and there is one time my account was suspended by cosmotown without any reason until an appeal filed in. So all in all, PorkBun is always my goto registrar whenever I'm buying new domains!
I am using porkbun more than 4 years, not had single instance they had issue suspending a domain. can the one whose domain suspended, can you state the tld like .ie or .us etc, in case if any country wide policies that block you?
Those who didn't have problems - was not hacked, does not host ultra shady stuff or just being lucky. Multiple stories confirm - PB system is flawed and they are not really willing to fix it. Empty words, nothing more. Best of luck for their clients.
Anyone have suggestion for domain reseller platform alternatives to resellerclub