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I love to spend half of day seeking my funds are finding who is responsible for its disappearing on the wire. It's just a part of customer experience everyone loves.
We are trying to find the best option for our clients. We are trying to find out lowest commissions, fast confirmations and everything. But sometimes happens situations like that one, as you can see - there were written about 15 mins.
As I said, if I knew about "15 minutes" rule I would never try to order and pay, as I know that in last days BTC network is extremely overloaded and fees right now are close to one year VPS cost.
That is absolutely insane. Coinbase Commerce has a 1-hour timeout for sending payments; I don't think they have one for confirming payments.
Coinbase Commerce charges a 1% transaction fee, which, in my opinion, is quite low. Additionally, it's very simple to integrate via its API.
But coinbase is not working with all countries. Our idea is to make service for everyone.
Ah, this thread might be interesting to you then:
https://lowendtalk.com/discussion/188875/cryptocurrency-payment-gateways
Thank you, but be sure we have tried hundreds of cryptoprocessors and know pros and cons all of them.
Little inside: tomorrow we will turn another crypto provider (maybe)
@pqhosting but surely you can still get the money out of the wallet that your customer paid it to. If your system just trashes the private wallet key after 15 minutes, even if a customer has actually transferred money into it, that is your problem as a retailer for coming up with such a stupid system.
It's fine to maybe only hold the server for 15 minutes and sell it to someone else in the meantime, but if a payment has been made to your wallet, you should refund it if you're no longer able to provision the machine, simple as.
I don't think the host has access to the crypto wallet, it's owned by the payment provider.
Is it the responsibility of the host to make sure the customer pays the payment provider correctly and on time?
That could work if system fails for every client. But who is responsible for making payments in crypto? Hosting provider has to take responsibility for client's fee?
That fact remains that he transferred bitcoin to a wallet you provided, and he did so in good faith that you'd honour the deal.
Honestly, it really doesn't matter how long it took - you gave him a valid wallet address, maybe you don't own the wallet, but YOUR payment provider does. They have the bitcoin. There is no way the customer can get his money back unless the owner of the wallet chooses to refund him. That's YOUR payment provider.
If you're going to create this problem, you should also create a solution. If we believe what the customer said, he paid within a minute and the blockchain process took longer than 15 minutes. What more do you think the customer could have done?
But even if you think 15 minutes, rar, rar, rar, YOUR provider still has the customer's money.
Why 15 minutes anyway, if you know that bitcoin transactions can often take almost that long? Why not 30 minutes, 60 minutes, a day? Advertise 15 minutes if you want, but don't chuck away the wallet after 15 minutes, because otherwise you will cause problems like this.
Also, bitcoin transactions times are essentially random, which is why the difficulty keeps rebalancing to keep it approximately 10 minutes on average. Even if the customer pays in 1 second, with your current system, they could end up losing money if the difficulty is such that that block takes 20 minutes or even more to compute, because of a decision YOU made.
YOUR problem.
Generally so. Because it is important for you to get a customer and help him. If you do not need a client, do not engage in such activities.
Honestly pq hosting should've just provided the service and moved on... Not clients problem that the host chose to accept crypto, not their problem that the wallet can expire before transaction can take place.
As a hypothetical consider following scenario, you send a debt collector to a person's house. They pay the money in full, but the debt collectors shift ends before they deposit the money in the bank so they go home. Should the debtors be responsible for interest and late fees due to the collectors shift change? What if the debt collector keeps the money? Does the buisness get to send more debt collectors to collect and say well tobad, sue our former employee?
Reason why I've spent all the day here is to keep client oriented support.
Client oriented shill.
15 mins payment for crypto is serious bullshit and this payment gateway should not be used. Can confirm that have made payments using crypto and payment confirming after hours are acknowledged on other gateways. Here nobody is talking that fee decides how much time it will take to complete.
And for p.q hosting, stay away from them if you don't want to loose money, time and peace.
PQ.Hosting > Your funds have been credited, in the future, make sure that the transaction has time to pass in 15 minutes. Since it took a lot of time and problems, but it was possible to make the payment.
ME> Thanks, you can be absolutely confident that I will never bother you again with any payment.
ME> But where is the VPS I paid for?
Meanwhile VPS I ordered disappeared from the panel. I can see that I have credited money but no VPS I paid with discount code. It's impossible to order again as discount code does not work.
why the need to use payment provider? generating own wallet address and use that to accept payments is not that hard
To clarify, it happened to me similar but paying in another hosting, and although it passes the 15 minutes of exchange of third parties where you pay, always but always arrives the money to the addressee.
I spent the time and the payment was displayed between 2 hours. just copy the URL where you paid or capture.
Those who received the money, also have to wait approximately 30 to 1 hour.
PQ.Hosting> Since the issue of accrual of funds took so much time, the services that you want to pay with these funds were deleted automatically, now you need to order and pay for them with the funds that you have on your balance.
ME> It's impossible to order again as the discount code I used previously does not work now.
PQ.Hosting> What promo code have you used before ?
ME> I used an Iceland opening promo 36ICELAND to purchase Aluminium with IPv6. I paid for one year upfront.
PQ.Hosting> Promo code 36ICELAND is no longer available.
I can offer you the promo code: XXX
ME> Sorry but that XXX code is not sufficient to get service I bought.
PQ.Hosting> Unfortunately we don't have any other promo codes
ME> I don't need any promo code, I just want the VPS I purchased.
You would probably think I make it up, right? No, it's really happening.
PQ.SCAM> You do not have enough funds to register your service for a year.
ME> I do not understand, how is it possible?
I paid for the service and you canceled it before contacting your payment provider and now you claim I do not have enough funds?
I would rather expect you add several months extra to ordered service for all the inconvenience I live through with this order.
Your claim is totally unacceptable, please provide the service I bought as soon as possible.
lmao, at this point pqhosting is just shooting itself into head with a shotgun.
They took all this effort to finally solve the issue and make the customer happy again, but next they fuck it all up for few dollars, and extend their own suffering with the same issue.
At some point, it becomes cheaper to just fucking solve it directly than spend workhours and reputation just to keep few dollars worth deadlock ongoing.
What's the point of solving this much if you don't go all the way? The result is same as not doing anything then. The customer still does not have anything solved, no VPS, no refund, just useless credit in some system.
At most you exchanged one problem to another. Customer wants to buy apples, customer paid for apples, cashier tried to pocket the money, you solve the issue, give the customer voucher, and send him back to store floor, but during this time the prices for apples changed, so you offer him pears now?
Even if they did not bother to respond at all, this thread would've been locked due to customer not showing actual proof, but the provider went and confirmed it all, yet left it unresolved.
Partially a scam.
I had to add money, because I could not pay the small amount.
Was a promo server.
Obviously @pqhosting does not say its only for the first month
You have to go around and found out
So I did, some money still remains in the wallet of @pqhosting
I already had to write it off.
Wow. Just... wow. What an awful support. And they do have servers in Portugal...
I'll never buy a server from PQ Hosting with this kind of support. It's customer support, not customer suffering.
better chargeback yesterday!
Looks like that 15min time out keeps biting!
Anyways sorry on your loss. Imma stay away this provider, clearly its all excuses and only caring about taking your money. Cant imagine the VPS will be any better than this experience anyways.
Dear PQ team: It's your chosen payment gateway, and you have to deal with it and solve it yourself. Customer duty is to pay, and he did it properly and timely. It is not the customer's fault if it takes a year for the payment to be reflected in your account due to payment system complexity. Your gateway mentioned paying within 15 minutes, and he paid after a few minutes. That's all. If it takes more time to process, why is your gateway showing only 15 minutes? Why not a few hours? Did you ask them what happened there? What took so long? Whether they received any money or not If yes, when? You have to apologize and provide him the service. Due to your bad payment gateway, he has to suffer. If you used a good gateway, everything went smoothly.
I'm a provider too (not hosting; others are e-commerce businesses). My payment gateway sometimes causes problems; in that case, I took screenshots of the payment from the customer (if any) and contacted the gateway provider directly. And my gateway provider added that to my account. Simple.
From the above thread and comments, I can say pqhost is not a scammer; they are very irresponsible, and they have a horrible support team. I will not purchase anything from them, even if they give it to me freely.
If someone is a scammer here, that is Switchere. They hold the balance, neither releasing it to the merchant nor refunding it to the customer.
So the pq host got nothing, the customer got nothing, but Switchere got the juice.
Chargeback crypto? Lol crazy person... Better call the crypto police!
Clown provider with a clown crypto payment gateway