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Home › Providers › Outages
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kts24.com Network outage

ask_seek_knockask_seek_knock Member
edited August 2023 in Outages

Is it just me or for everyone?
I have a NAT VPS offered by budgetvm.host (haendler.it), but the network (80.78.132.239) is unreachable down, both IPv4 and IPv6, while the vps is OK from VNC in the control panel.

Also I got a 500 error when opening a ticket at https://panel.haendler.it/ticket/create

Whas's going on? @HaendlerIT

Comments

  • DPDP Administrator, The Domain Guy

    https://status.haendler.it/

    Thanked by 2ask_seek_knock admax
  • RapToNRapToN Member, Host Rep

    Unfortunately, it looks like one of our IP ranges is no longer accessible. The data centre has already been informed and is working on a solution.

    @ask_seek_knock said:
    Also I got a 500 error when opening a ticket at https://panel.haendler.it/ticket/create

    Possible that there is currently some internal connection down also. A better way to reach us is E-Mail: [email protected]

  • Carlin0Carlin0 Member
    edited August 2023

    I only have problems with IPV6

    ping6 -c 3 google.com
PING google.com(fra16s56-in-x0e.1e100.net (2a00:1450:4001:82f::200e)) 56 data bytes

 --- google.com ping statistics ---
 3 packets transmitted, 0 received, 100% packet loss, time 2030ms
  • RapToNRapToN Member, Host Rep

    It is known that there is currently still a problem with the IPv6 connection and this will be rectified after the IPv4 problems.

    All IPv4 addresses from the range 80.78.132.0/24 are currently also still down. However, this is being dealt with as a top priority.

    Thanked by 1Carlin0
  • ask_seek_knockask_seek_knock Member

    I'd appreciate it if you would tell customers the cause of this outage and future prevention, like giant tech companies did when the network is recovered.

    Yet I won't complain if you do not.

  • RapToNRapToN Member, Host Rep

    I think big companies tend to be less open about problems than I am.

    This is mainly a failure of our communication. We were told yesterday by the data centre that there will be a network outage due to the replacement of the core routers.
    Unfortunately, this was not communicated to our customers and was not even communicated to me by our technicians.

    The fact that the IP network 80.78.132.0/24 was obviously not taken over correctly during this changeover is of course very inconvenient, but since such a changeover should not happen again so soon, I don't want to complain about it.

    IPv6 should also be fully functional again by now.

    Thanked by 2ask_seek_knock ehab
  • ask_seek_knockask_seek_knock Member
    edited August 2023

    @RapToN said: IPv6 should also be fully functional again by now.

    Thanks for explaining, but the IPv6 gateway ( 2a0d:2146:2404::1 ) is still unreachable as of now, so is my IPv6.

    Is it just me or ? And what's your working IPv6 address? Is it in the same subnet with mine?
    Or you can provide a status page like DP did, so that I know you're telling truth.

    @HaendlerIT
    So @RapToN should be lying now, correct me if I'm wrong and I'll apologise.

    Thanked by 1brueggus
  • Carlin0Carlin0 Member

    @RapToN said:
    IPv6 should also be fully functional again by now.

    I would say no...

    ping6 -c 3 cloudflare.com
PING cloudflare.com(2606:4700::6810:84e5 (2606:4700::6810:84e5)) 56 data bytes

--- cloudflare.com ping statistics ---
3 packets transmitted, 0 received, 100% packet loss, time 2029ms
    Thanked by 1ask_seek_knock
  • RapToNRapToN Member, Host Rep

    Thank you for the info through our ticketsystem. We will add IPv6 to our external monitoring today.

    IPv6 should now also finally work again from all IP ranges.

    Thanked by 2yoursunny Carlin0
  • Carlin0Carlin0 Member

    Everything works for me now 👍

    Thanked by 1ask_seek_knock
  • Carlin0Carlin0 Member

    Down again...

  • RapToNRapToN Member, Host Rep

    Unfortunately, one of our /24 IPv4 networks is currently not accessible.

    As the website of our provider is also unavailable, this is not a failure of our own infrastructure, which is why we are waiting for a response from our data centre.

    Thanked by 1Carlin0
  • Carlin0Carlin0 Member

    It's back...

  • ask_seek_knockask_seek_knock Member
    edited September 2023

    The network has been flickering for several hours, not sure which customers will be punished / banned when recovery.

    Status page is here.

  • Carlin0Carlin0 Member

    From 45 minutes it's all down

  • RapToNRapToN Member, Host Rep

    @Carlin0 said:
    From 45 minutes it's all down

    True :(
    I don't have any direct information from the data center, but since everything is down, I haven't bothered.

    Based on @heartbeat_IT's statement, the power is probably down:

    @heartbeat_IT said:
    Our Data Center in the Netherlands has a power outage. We will provide updates asap.

    Thanked by 1Carlin0
  • heartbeat_ITheartbeat_IT Member, Patron Provider

    https://www.enexis.nl/storingen-en-onderhoud/eygelshoven/16058025

  • Carlin0Carlin0 Member
    edited November 2024

    I assume there is no power generator for emergencies

    EDIT : seems to be back 👍

    Downtime: 1 hr 59 min
    Noticed at: 2024-11-19 15:01:35 (UTC+01:00)

  • cmeerwcmeerw Member

    Seems to be back up now (since about 15 minutes ago)

  • Carlin0Carlin0 Member

    Down from 30 minutes

  • angstromangstrom Moderator

    @Carlin0 said:
    Down from 30 minutes

    Seems to be up/reachable again after around 40 minutes

  • RapToNRapToN Member, Host Rep
    edited February 2025

    My monitoring tells me we are back online.
    Unfortunately, I do not yet know the cause of the downtime.

  • Carlin0Carlin0 Member

    IPV6 has been dancing all day

  • Carlin0Carlin0 Member

    IPV6 has been going down frequently for the past 2 days

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