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HOSTUS is down

Does anyone have contact with Alexander from HOSTUS? Their online support is dead ! My VPS doesn't work for nine hours ! Does anyone else have a problem on Charlotte servers ???

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Comments

  • They're having lots of trouble recently but so far all servers came back online after a couple days. I'd wait until the week starts.

  • Wasn't it sold?

  • GravelyGravely Member

    Alexander has been unresponsive for quite some time now

  • CalinCalin Member, Patron Provider

    I've been waiting 5 months for an ASN, scandalous

  • AdvinAdvin Member, Patron Provider

    @Calin said:
    I've been waiting 5 months for an ASN, scandalous

    Same, I ordered mine in December of 2021

  • zedzed Member

    @HalfEatenPie said:
    Wasn't it sold?

    that would explain a bit.. any confirmation on this?

  • miumiu Member

    Quite i am worried... What is happening with HostUS? Bcs in past i was very satisfied with their services and it was good good provider :-O

  • risharderisharde Patron Provider, Veteran

    I remember back in the days, HostUs was great, to my great surprise HostUS didn't grow to offer more locations and become what I thought would have been one of the top providers by this time

  • @HalfEatenPie said:
    Wasn't it sold?

    If this this true, I'd suggest everyone find alternative servers as a matter of urgency. HostUS used to be great, but that can't be assumed to be true moving forward.

  • DPDP Administrator, The Domain Guy

    @cicocico said: Does anyone else have a problem on Charlotte servers

    I thought they migrated their Charlotte users/services earlier this year since QuickPacket moved to VA?

  • LoganoLogano Member

    I remember the humble beginnings when Alex would reply to tickets at 2AM sipping coffee in his undies (presumably). That was awesome, getting 24 hour support from a one-man business, but hopefully his health isn't the issue here.

    Thanked by 1risharde
  • @DP said: I thought they migrated their Charlotte users/services earlier this year since QuickPacket moved to VA?

    I'm still there, maybe they forgot about me :open_mouth: :smile:

    @Logano said: I remember the humble beginnings when Alex would reply to tickets at 2AM sipping coffee in his undies (presumably). That was awesome, getting 24 hour support from a one-man business, but hopefully his health isn't the issue here.

    I understand that this is a one man show, but 24 hours to be offline is ridiculous !

  • DPDP Administrator, The Domain Guy

    @cicocico said: I'm still there, maybe they forgot about me

    You sure?

    IIRC, your IP will remain the same.

  • Can anyone recommend me a VPS (openvz) in that price range? I don't have a lot of traffic, I have 10 sites from clients !

  • AdvinAdvin Member, Patron Provider
    edited May 2022

    Might not be accurate, probably forgotten to update through configurable options.

  • @Advin said: Might not be accurate, probably forgotten to update through configurable options.

    You're probably right!
    Update: after 20 hours offline, VPS is finally online :neutral:

  • DPDP Administrator, The Domain Guy

    @Advin said:

    Might not be accurate, probably forgotten to update through configurable options.

    Yeah.

    Services in Charlotte were migrated to Dallas, TX.

    You should've received an email regarding this.

  • ManishPantManishPant Member, Host Rep

    @Calin said:
    I've been waiting 5 months for an ASN, scandalous

    HOw much you paid for it ?

  • CalinCalin Member, Patron Provider
  • ManishPantManishPant Member, Host Rep

    @Calin said:
    @ManishPant 50$

    Okay thanks

  • MikeAMikeA Member, Patron Provider

    @dahartigan said:

    @HalfEatenPie said:
    Wasn't it sold?

    If this this true, I'd suggest everyone find alternative servers as a matter of urgency. HostUS used to be great, but that can't be assumed to be true moving forward.

    Not true, I asked them just to clear things up since I thought it might be the case as well.

  • @MikeA said:

    @dahartigan said:

    @HalfEatenPie said:
    Wasn't it sold?

    If this this true, I'd suggest everyone find alternative servers as a matter of urgency. HostUS used to be great, but that can't be assumed to be true moving forward.

    Not true, I asked them just to clear things up since I thought it might be the case as well.

    Thanks for checking and clarifying. It seems I was misinformed.

    Now that I think back, I guess I recalled it was Ramnode that was sold and not HostUs.

    Thanked by 3MikeA can webcraft
  • Back down again, had a VPS unreachable for 20 hours and no response on support cases.

  • When I my vps were down for more than 4 days and no one answered the ticket, I just moved with my backups to another cloud vps provider. HostUS was quite premium 5-6 years ago and now no one gives attention to your tickets or vm in timely manner. 4+ days of downtime is sure no no!

  • @JasonM said:
    HostUS was quite premium 5-6 years ago and now no one gives attention to your tickets or vm in timely manner. 4+ days of downtime is sure no no!

    Look I have only had good experiences with them so far and @AlexanderM has been great to me for years... but I have had 3x outages now in the last few months, usually a network issue rather than the host itself.

    Nothing against them, but I think I need to be moving elsewhere. My issue is additional IP's as most providers in AU hate selling them.

  • Back up after around 24h of downtime. Zero response to support case which I closed once the VPS was responsive.

  • tommyluotommyluo Member
    edited August 2022

    Mime is about 12 hours offline and Leo reply to the ticket saying the physical node issue

  • hostnamastehostnamaste Member, Patron Provider

    @cicocico said:
    Can anyone recommend me a VPS (openvz) in that price range? I don't have a lot of traffic, I have 10 sites from clients !

    We can offer you similar price range server in US, France and Canada location, let us know.

  • @cicocico said:
    Does anyone have contact with Alexander from HOSTUS? Their online support is dead ! My VPS doesn't work for nine hours ! Does anyone else have a problem on Charlotte servers ???

    Same here. Any update? Did you try contact @AlexanderM ?

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