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Please quote or screen shot me when i exactly said or clearly claimed that i am sure that his ANNOUNCEMENT is truth or must be truth, thank you
Who are you referencing with "they" - MaxKVM or HV?
Max KVM in first line (maybe was more easy in this shit situation for him play dead bug and disappear forever - like cocio did), and second line that HV reconnected them (if/this also can be only temporary state and just for reason of allow MaxKVM users get data back - also i do not know)
I don't think myself, or most people here think of MaxKVMs as fraudsters. Or at least I don't think so. I don't think this issue is due to "Freedom of Speech" as MaxKVM stated. The lack of communication and information is what's concerning, as most providers during similar-related instances usually remain even a little active to provide updates or maintain communication with their clients.
We don't know what the root of the problem is. From the information presented though (unknown how reliable it is), we can assume it was a business issue and not a physical/technological issue. From there, one can speculate that their business relationship is what soured and caused this downtime issue (again, usually in these instances most data centers will give advanced notice to shutdown/closure to help transition the customer out or, without a prior agreement, most of the "lowend" hosting terms of service contracts allow for immediate termination... get stability into contract boys).
From the lack of communication from MaxKVM, my opinion is that MaxKVM got the notices, but did not communicate to their clients or failed to act within the given time. With the continued lack of communication from MaxKVM, my thought falls a bit further to this scenario.
Come on @miu, you and I've been around here long enough that this is more common than not. If I'm wrong then I'm happy to admit I'm wrong, but historic trends of non-tech related downtimes on this forum (especially when the datacenter itself is doing fine), usually means their business relationships soured and they asked them to leave and none of it was communicated to their clients, which basically has something like this happen (where the customers feel like they got blindsided).
We don't have the full picture. But I'm highly skeptical it's really about "freedom of speech" and more just MaxKVM and Hivelocity were not a good fit and MaxKVM probably failed to communicate to their clients (or transition services over within the given time).
While I understand where you're coming from. I don't think that's a good idea or honestly even worth it to a smaller forum/community like this.
I agree with this sentiment the most. This would help clear everything up completely. Unfortunately, ehhh.... We probably won't get anything unless @MaxKVM shares the logs.
That's the thing. This is basically a nuke button. It's not about trying to stay there long-term. It's basically taking a shit on your provider's floor before you leave while giving them the middle finger. Long-term working relations/expectations has already soured. If @Jar cancelled my MXRoute service after giving me a week or two to move (and I wasn't able to do it successfully and wasn't able to bargain for more time), and I told people to email @Jar and tell him "Go fuck yourself, I hate your service but also please give me my service back" is probably not a smart move on my part.
This response isn't a good business response, but rather a response out of anger and emotion. Unless I'm misinterpreting it, I don't see this as actually helping the situation.
or let them operate till necessary time while they (MaxKVM) will find new upstream/collocation (if they decided run next and simultaneously change provider)
Regarding this "free speech" thing, it's far more likely that one of MaxKVM's customers was repeatedly sending lots of spam mail, many DMCA violations, something illegal, or whatever, and that was causing problems for HV. I'd put my money on DMCA, but maybe if HV's entire AS was ending up on spam blacklists, maybe that too.
I'd imagine they've repeatedly passed on the reports to MaxKVM who've taken little action or too slowly, and they've finally hit the point where they've said if they don't sort it out pronto, they'll loose their entire peering agreement.
Of course, whatever it is, MaxKVM can just say "it's free speech, our customer told us so", but at the end of the day, if it is something serious and they do nothing, HV will be liable for MaxKVM's inactions, so it'd make sense that service termination is the inevitable outcome.
With this i 110% total agree. Very worse, harming and useless stupid fail for both - provider and its user is when he does not update its user and let them without info what happening so long time as he did, this is big fail, and provider must communicate, explain and update worried users in such scenarios just (if he wants keep their trust, hope and faith into him)
To give MaxKVM the benefit of the doubt, if he was self hosting web and email on the same network and he lost all access to it, it might not have been very easy to get that information out to his customers... He might not even be able to point his DNS somewhere else without access to his email for 2FA, although that wouldn't explain why he gave no status updates here when he's clearly active here.
This would also be a lesson on why you shouldn't be reliant on just one provider.
That's true. However, that's assuming it's a tech problem (network issue). This has shown that it's not a technical issue, but rather an issue with the business itself.
Also then wouldn't that incentivize you to then post on forums where you've sourced your customers from (like LET)?
Just my own thoughts and opinion.
IMO Very strong lesson for this possible problem!! (why is no good be depending on only 1 provider)
Sorry, I edited my post while you were replying to it (which is why it will look like you selectively quoted). I think we agree!
Oh no worries and not a problem! Cheers.
Imo this is his big fail that no did this, obviously he could and should have done it that way
his losses and negative impact on whole business i think would be littler (less lost customers)
Necessary communication with customers is extremely important and key (especially in times of outages and problems)
Agreed.
For those who are on his infrastructure. Sorry you had to deal with it. But I'd highly recommend (as with anytime anyone runs a server), take off-site/provider-neutral backups.
All MaxKVM servers are back up for me. Frankly, the way MaxKVM handled this comes to a surprise. I've always had great & professional interactions with them (28 over the last two years), so this definitely comes as a surprise. The "stupid" ticket with Alex Lee was also extremely surprising. Out of all my tickets two have been taken by someone other than him. I imagine he was just having a bad day.
As of 12:46 MST, no response from MaxKVM support for over 24 hours or announcements on their page. I don't understand how they can think it makes any sense to not communicate to their customers at the very least. The amount of issues they could've mitigated by just giving the slightest heads up would've quelled a ton of the concern.
Glad I got my data, I hope I can stick around with MaxKVM.
There is actually a new announcement, the hope is already dead:
https://lowendtalk.com/discussion/178818/for-immediate-release-move-your-data-from-maxkvm/p1
Congrats on your first post
Guys, the other thread is much better, it has biscuits.
16k views
Lol. I saw this earlier. They do absolutely nothing to clear anything up and instead further risk our data. That's my MaxKVM!
Edit: They haven't posted shit on their client announcement page since 2020, so I don't expect anything.
Thank you.
My LA VPS is back.
I am not sure if it is temporary.
At this time, the safest assumption is that it is temporary
It is probably temporary. I'd highly recommend you transfer your data off of those servers ASAP.
What a feckin shit show
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I'm 95% sure whichever country you're from doesn't allow free speech.
Your service is not needed. All locations are up and running! Instead we can all order one more vps from MaxKVM in a different location where we safely can store our backups!
Do anyone know who the guy behind this shit show is? Does he have more deadpools in the backpack?
Unfortunately brutal truth