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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More

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Comments

  • iPwnJ00iPwnJ00 Member
    edited April 2022

    @tototo said:
    (edit) Note that "ASAP" does not mean "immediately."

    Yeah, fully agree with you.

    Servers are ready and being shipped to Tokyo, currently scheduled for pickup 3/14/2022.

    It's 04/20/2022? That's more than a month.

    Timing: "Available" will usually be instant but it's possible it may have recently sold out. "Provisioning" may be about 1 to 2 days. "Handling/shipped" may be 2 days to 2 weeks, and "Prep" will be 2 to 4 weeks.

    Obviously I didn't expect it to even take 4 weeks, but I guess I am wrong.

  • cybertechcybertech Member
    edited April 2022

    @Mirage said:

    @cybertech said:

    @Mirage said:

    @cybertech said:

    @zhuyijun said:

    @klarns said:
    I'm still in that 3% too.

    most 2560 plan buyers are in that 3%

    already got mine 2560 for about a week plus

    Your situation is not representative of everyone, my 2560 two-year payment was not deployed, and the order was placed on March 12.

    Your situation is not representative of everyone, my 2560 one-year payment was deployed, and the order was placed on March 12.

    These words are not personal or business: we all know your VPS has been deployed and we are happy for you. I just want to state the fact that "none of us can speak for everyone in our situation". I read the detailed rules before I bought and I'm not in a hurry to wait long, but as a customer, I hope you'll be polite and not act like you're not letting anyone talk, after all, it's free speech here, isn't it?

    yes of course its free speech. see the number of comments stating no service, versus my comment that mine is active. are you truly happy for me? which way have i not been polite in my reply?
    wait dont answer that. my reply is not important, what is important is your service is activated soon.

  • VirMachVirMach Member, Patron Provider

    @int65536 said:
    @VirMach
    There are still some network issues in TYOC037, such as sudden high network latency and packet loss.

    I need more details at this point.

  • VirMachVirMach Member, Patron Provider

    @kalipus said:

    @FrankZ said:

    @kalipus said:
    @VirMach still did not get my server, no answer on ticket, no answer here and i will not keep me updated for your overselling and incompetence on ticket management, this smells like scam and should be properly reported to the responding FBI department

    Your joking, right?
    This was a pre-order sale. You got a reduced reoccurring price for buying before the servers were even shipped. You've waited this long, now that the wait time is down to less then a week you want to get the FBI involved? You have been around here quite a while so I am kind of surprised by this comment from you.

    well, too long, waist of time, my fault, not joking, this is no pre sale, this is a ponzi scheme

    I didn't get the memo on the ponzi scheme, I've still been working to get everything resolved.

    Thanked by 4AlwaysSkint zafouhar FrankZ bulbasaur
  • VirMachVirMach Member, Patron Provider

    @3cat said:
    I still want to know when the 2560 I bought on March 12 can be activated
    My Invoice #13974XX is stiil pendin.

    @louiejordan said:
    @VirMach I remember you said that the VPS in Tokyo will be 100% activated on Wed (today), just less than 20 hours left, I hope you will keep your promise. :'(

    @ftsetxgx said:
    Virmach said that it can be activated to 100% on Wednesday. Is there any play?

    New Tokyo servers arrived. One was damaged during shipment but we're still working to get it functional.

    They're still being set up today per original ETA but later in the day due to previously described issue with the damaged server. I'm having them swap out the disks that flew around in the server during shipping.

    Thanked by 3tototo kyaru FrankZ
  • VirMachVirMach Member, Patron Provider

    @Blast said:
    Can my ticket #597533 be processed? It's been a few days and it hasn't moved...

    We've processed something like 700 tickets in the last few days but even more are being created at an unprecedented rate. Last we had 1000 or so tickets, now we have around 1000 still.

    Thanked by 2zafouhar FrankZ
  • VirMachVirMach Member, Patron Provider

    NYC is almost ready, switch being configured, all servers we sent in have been racked. Amsterdam is waiting on the DC, it's been attempted delivery since Saturday. Finally delivered Tuesday. Still no update.

    Thanked by 11tototo Calypso ZA_capetown skorous Xrmaddness AlwaysSkint shadowban tonyairicon mrTom FAT32 FrankZ
  • VirMachVirMach Member, Patron Provider

    @sour_lemon said:

    @VirMach 37 node

    I do see small spikes on our monitoring but nothing like that, this has already been resolved to the best of our ability and showing stable ping globally for the most part.

    Over 24 hour period, I see 3-4 main short spikes and maybe 20~ tiny spikes above the normal level but these are very brief. It should calm down over the next few days.

    Thanked by 1tototo
  • ftsetxgxftsetxgx Member

    @VirMach said:

    @3cat said:
    I still want to know when the 2560 I bought on March 12 can be activated
    My Invoice #13974XX is stiil pendin.

    @louiejordan said:
    @VirMach I remember you said that the VPS in Tokyo will be 100% activated on Wed (today), just less than 20 hours left, I hope you will keep your promise. :'(

    @ftsetxgx said:
    Virmach said that it can be activated to 100% on Wednesday. Is there any play?

    New Tokyo servers arrived. One was damaged during shipment but we're still working to get it functional.

    They're still being set up today per original ETA but later in the day due to previously described issue with the damaged server. I'm having them swap out the disks that flew around in the server during shipping.

    The point is when we can activate it. I can't wait.

    Thanked by 1zhuyijun
  • TimCaroTimCaro Member

    @ftsetxgx said:

    @VirMach said:

    @3cat said:
    I still want to know when the 2560 I bought on March 12 can be activated
    My Invoice #13974XX is stiil pendin.

    @louiejordan said:
    @VirMach I remember you said that the VPS in Tokyo will be 100% activated on Wed (today), just less than 20 hours left, I hope you will keep your promise. :'(

    @ftsetxgx said:
    Virmach said that it can be activated to 100% on Wednesday. Is there any play?

    New Tokyo servers arrived. One was damaged during shipment but we're still working to get it functional.

    They're still being set up today per original ETA but later in the day due to previously described issue with the damaged server. I'm having them swap out the disks that flew around in the server during shipping.

    The point is when we can activate it. I can't wait.

    Well, I hope that when you buy the machine, you can check what terms you have agreed to. :D

  • xiaotomxiaotom Member

    My Invoice #185892 Please help me deal with it, I will start using it when I migrate to San Jose, I don't want to wait any longer

  • yyxxyyxx Member

    Node 38 reinstalled the system and is still offline. Can you solve it？View Ticket #852032

  • AlwaysSkintAlwaysSkint Member
    edited April 2022

    @yyxx said: View Ticket

    ..and another one adds to the pile.

    @VirMach said: Still no update.

    You might like to update the status page date .. (not that MJJs read it!)

    Location Updates
    Last Update: April 13, 2022

    ;)

  • duckeeyuckduckeeyuck Member

    @ftsetxgx said: The point is when we can activate it. I can't wait.

    It's not an option and it's not like you're going to be taken seriously with that answer

  • totototototo Member
    edited April 2022

    @ftsetxgx said:
    The point is when we can activate it. I can't wait.

    I hope this helps you ;)

    I no longer want to wait. Can I cancel for a refund?
    Yes. Just create a ticket with the word “Refund” in the subject and it will be processed ASAP.

  • randomqrandomq Member
    edited April 2022

    I ordered a Japan 2560, not yet deployed, but I don't really care as long as my renewal date is adjusted appropriately... ¯\_(ツ)_/¯

    ETA: but I do wanna be on the better CPU, that's still happening yeah?

  • yanaxiaoyanaxiao Member

    Is there a plan for when the SJCZ007 machine will be repaired? It has been broken for several days.

  • AlwaysSkintAlwaysSkint Member

    @yanaxiao said: Is there a plan..

    No

  • zafouharzafouhar Veteran

    @yanaxiao said:
    Is there a plan for when the SJCZ007 machine will be repaired? It has been broken for several days.

    Did you check your status page for any updates if its a known issue?

    Thanked by 1FrankZ
  • reb0rnreb0rn Member

    virmach is working on two broken nodes on san jose, so we will get update as soon they have solution

    Thanked by 1FrankZ
  • yanaxiaoyanaxiao Member

    @zafouhar said:

    @yanaxiao said:
    Is there a plan for when the SJCZ007 machine will be repaired? It has been broken for several days.

    Did you check your status page for any updates if its a known issue?

    My panel says: Operation Timed Out After 90002 ms, 0 bytes received

  • AlwaysSkintAlwaysSkint Member
    edited April 2022

    @yanaxiao
    From where the grass is greener..

    @VirMach said: Client area backend now timing out when I try to access info for a server, "Operation Timed Out After 90001 Milliseconds With 0 Bytes Received".

    This is the default behavior when a node is down. It's on the list to try to get this to display a better error but it's just how it was coded out (not by us.)

  • TimboJonesTimboJones Member

    @foitin said:

    @TimboJones said:
    Can Virmach hire a damn Chinese speaker in Support to deal with the MJJ's?

    @VirMach said

    we have someone hired currently of Chinese origin

    it’s obvious that he’s not doing a good job.

    "He looked Chinese when we hired him, but he was raised in the US and doesn't speak Mandarin. I guess I should have asked".

    Thanked by 2pdd bulbasaur
  • TimboJonesTimboJones Member

    @vhhjkgl said:

    @TimboJones said:
    Can Virmach hire a damn Chinese speaker in S

    Pay attention to your words！damn

    Does not compute.

  • pddpdd Member

    "He looked Chinese when we hired him, but he was raised in the US and doesn't speak Mandarin. I guess I should have asked".

    haha

  • VirMachVirMach Member, Patron Provider

    @TimboJones said:

    @foitin said:

    @TimboJones said:
    Can Virmach hire a damn Chinese speaker in Support to deal with the MJJ's?

    @VirMach said

    we have someone hired currently of Chinese origin

    it’s obvious that he’s not doing a good job.

    "He looked Chinese when we hired him, but he was raised in the US and doesn't speak Mandarin. I guess I should have asked".

    He definitely understands the language and we didn't hire him because of that, just a coincidence.

    @yanaxiao said:
    Is there a plan for when the SJCZ007 machine will be repaired? It has been broken for several days.

    Tried a few different things that didn't work. It's looking like we'll have to recreate everyone and if they want to request data they'll put in a specific titled ticket. Then we have the server shipped back, harvest the data and put it back on request.

    We're giving everyone a month of free service here since it was unexpected and we didn't have everything prepared to do a better job.

    Thanked by 1xpreboun
  • Nico9999Nico9999 Member

    Is there some problem with the TYOC038 machine? I can't turn on the machine after reinstalling the system. I have issued a ticket to deal with this issue.

  • qwerttaaqwerttaa Member

    @FrankZ said:

    @qwerttaa said: I talked about this a few days ago, and it's true

    And shortly afterward, I also said it had gotten better.

    @FrankZ said:
    To follow up on my previous comments regarding node 39. Average steal has dropped to 13% and packet loss is now 0%. Things are not perfect, but for the last few hours there are no longer any negative real world consequences on the charts below,

    Since then my monitoring does not show packet loss problems or high unexplained inbound traffic to my VPS on Node 39.
    Just saying..

    EDIT:

    Good to see from the chart you added that the inbound traffic to your VPS has stopped as well.

    here we go again

    https://postimg.cc/3y2CqbmD

  • xmd5xmd5 Member

    April 20, after not yet activated

  • zhuyijunzhuyijun Member

    @VirMach when will last 3% Tokyo orders will be activated ？many people are waiting and waiting in the past 40 dyas

This discussion has been closed.