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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More

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Comments

  • qwerttaaqwerttaa Member

    @Mayte said:

    @zhoumeng said:

    @qwerttaa said:

    @VirMach said:

    @qwerttaa said:

    I can't receive the two-step authentication email. Can't log in to my account now. Can anyone tell me what to do????

    Does anyone have the same problem as me?

    How to solve it?

    @VirMach I want my account back, And my vps on it

    Are your account and user emails both the same?

    yes, same one

    I can receive a confirmation email when I turn on 2-Step Verification function

    but I can't receive a 2-Step Verification email the when I sign in, I tried many times and couldn't get the email

    ticket #552008

    here is my email

    wushantao
    -a-t-
    hotmail
    =d=o=t=
    com

    I waited 20 days for the same problem and it still didn't work out.

    When the boss is in a good mood, maybe he will solve it for you.

    emmmm, I hope he is in a good mood every day : )

    Maybe he's just too busy.

    Anyway, I want my account and vps back....

  • skorousskorous Member

    Use one of the backup codes you were given when you enabled 2FA.

    Thanked by 1FrankZ
  • FrankZFrankZ Barred

    @mjj said:

    I hope I got the translation correct.

    Thanked by 4edip skorous Xrmaddness bakageta
  • qwerttaaqwerttaa Member

    @skorous said:
    Use one of the backup codes you were given when you enabled 2FA.

    yep, mail system is down..... need backup code.............but i forgot... :s

    now i can only ask boss for the help

  • cybertechcybertech Member

    @qwerttaa said:

    @skorous said:
    Use one of the backup codes you were given when you enabled 2FA.

    yep, mail system is down..... need backup code.............but i forgot... :s

    now i can only ask boss for the help

    how about dont buy accounts next time

    Thanked by 1tetech
  • tetechtetech Member

    @qwerttaa said:

    @skorous said:
    Use one of the backup codes you were given when you enabled 2FA.

    yep, mail system is down..... need backup code.............but i forgot... :s

    now i can only ask boss for the help

    You used a hotmail address. Hotmail is not down.

  • leendonleendon Member

    This is the longest pre-sale time since I have used the server. It is very bad, and there is no reply or progress of relevance. Unfortunately, as a regular user, this is the first time I encounter it.

  • foitinfoitin Member

    @FrankZ said:

    @mjj said:

    I hope I got the translation correct.

    @passwa said:
    hey boss wake up！！！！！

    man
    It's boss now

    Thanked by 2FrankZ bulbasaur
  • manxsecmanxsec Member

    Today is April Fool's Day, so can my vps be turned on today?

  • qwerttaaqwerttaa Member

    @cybertech said:

    @qwerttaa said:

    @skorous said:
    Use one of the backup codes you were given when you enabled 2FA.

    yep, mail system is down..... need backup code.............but i forgot... :s

    now i can only ask boss for the help

    how about dont buy accounts next time

    This is my own account

    @tetech said:

    @qwerttaa said:

    @skorous said:
    Use one of the backup codes you were given when you enabled 2FA.

    yep, mail system is down..... need backup code.............but i forgot... :s

    now i can only ask boss for the help

    You used a hotmail address. Hotmail is not down.

    I mean virmach's two-step verification email system

  • CalypsoCalypso Member

    @leendon said:
    This is the longest pre-sale time since I have used the server. It is very bad, and there is no reply or progress of relevance. Unfortunately, as a regular user, this is the first time I encounter it.

    "Joined January 23"

    You are certainly a funny guy...

  • Jack21Jack21 Member

    Happy April Fools' Day

  • Paradox0sParadox0s Member

    No updates today.

  • duckeeyuckduckeeyuck Member

    @Paradox0s said: No updates today.

    What if stuff is still on transit?
    Why would you need a daily update?

    "HELLO THIS IS MR VIRMACH LETTING YOU KNOW STUFF IS STILL IN TRANSIT"

    Making your post will not make it faster. If it was up to mr or mrs virmach, everyone would be fixed and back to normal since a long time ago

    You pretty much have two objective options:
    1. wait
    2. ask for refund

    asking for updates atm brings you zero benefit

  • leendonleendon Member

    @Calypso said:

    @leendon said:
    This is the longest pre-sale time since I have used the server. It is very bad, and there is no reply or progress of relevance. Unfortunately, as a regular user, this is the first time I encounter it.

    "Joined January 23"

    You are certainly a funny guy...

    I'm sorry, I participated in this pre-sale event on the 12th of last month. What's the relationship between my participation in the community from January 23rd?

  • o2bito2bit Member

    Three of my VirMach VPS were offline 2 weeks ago, and will it never ever ever going back?
    No inform, no compensation, no one is gonna answer me in tickets.

    Status Online
    Node Name NY10GKVM60

    @VirMach

  • skorousskorous Member

    You like the answers you get here even less.

    Thanked by 1FrankZ
  • reddevilreddevil Member

    When I ordered a vacuum cleaner just after Xmas, the delivery was delayed until March. My 12-month Warranty starts from the day I received it, not from the day I ordered.
    When you pre-order the VPS, Virmach did gives an approximate time but issues have been encountered and obviously delivery will be delayed. I guess the best Virmach can do is to extend the renewal due date since the order was for 12 months and should start from the time you get a stable VPS.

  • cybertechcybertech Member

    @reddevil said:
    When I ordered a vacuum cleaner just after Xmas, the delivery was delayed until March. My 12-month Warranty starts from the day I received it, not from the day I ordered.
    When you pre-order the VPS, Virmach did gives an approximate time but issues have been encountered and obviously delivery will be delayed. I guess the best Virmach can do is to extend the renewal due date since the order was for 12 months and should start from the time you get a stable VPS.

    why are you using vacuum cleaner as example, does it imply they both suck?

    Thanked by 2foitin bark
  • XrmaddnessXrmaddness Member

    @reddevil said:
    When I ordered a vacuum cleaner just after Xmas, the delivery was delayed until March. My 12-month Warranty starts from the day I received it, not from the day I ordered.
    When you pre-order the VPS, Virmach did gives an approximate time but issues have been encountered and obviously delivery will be delayed. I guess the best Virmach can do is to extend the renewal due date since the order was for 12 months and should start from the time you get a stable VPS.

    _

    @VirMach said:
    We'll of course update the due dates until its actually functional

    Thanked by 1FrankZ
  • CalypsoCalypso Member

    @leendon said:

    @Calypso said:

    @leendon said:
    This is the longest pre-sale time since I have used the server. It is very bad, and there is no reply or progress of relevance. Unfortunately, as a regular user, this is the first time I encounter it.

    "Joined January 23"

    You are certainly a funny guy...

    I'm sorry, I participated in this pre-sale event on the 12th of last month. What's the relationship between my participation in the community from January 23rd?

    "This is the longest pre-sale time since I have used the server. " Literally your words here. Since you don't have the server from VirMach provisioned yet, the only other thing I could imagine you're meaning is LET. And since you only have an account for a few months, your statement is not saying anything.

    When I go to a supermarket and state to the company owner "this is the worst experience I've ever had in one of your markets" it makes more of a statement when I'm a loyal customer for 15 years, as when I say it when I've visited the supermarket twice.

    And since there are more examples to be easily found on LET where customers had to wait for a longer period of time it's just you trying to make a bold statement of you while it is not at all.

    To be honest, I'm wondering why I even bother to give you an answer anyway...

  • ogx103201ogx103201 Member

    @Calypso said:

    @leendon said:

    @Calypso said:

    @leendon said:
    This is the longest pre-sale time since I have used the server. It is very bad, and there is no reply or progress of relevance. Unfortunately, as a regular user, this is the first time I encounter it.

    "Joined January 23"

    You are certainly a funny guy...

    I'm sorry, I participated in this pre-sale event on the 12th of last month. What's the relationship between my participation in the community from January 23rd?

    "This is the longest pre-sale time since I have used the server. " Literally your words here. Since you don't have the server from VirMach provisioned yet, the only other thing I could imagine you're meaning is LET. And since you only have an account for a few months, your statement is not saying anything.

    When I go to a supermarket and state to the company owner "this is the worst experience I've ever had in one of your markets" it makes more of a statement when I'm a loyal customer for 15 years, as when I say it when I've visited the supermarket twice.

    And since there are more examples to be easily found on LET where customers had to wait for a longer period of time it's just you trying to make a bold statement of you while it is not at all.

    To be honest, I'm wondering why I even bother to give you an answer anyway...

    cuz you love MJJ secretly.

  • CalypsoCalypso Member

    @ogx103201 said:
    cuz you love MJJ secretly.

    You might be right. Although I don't want to admit it yet because I don't realize it myself. Thanks for reflecting on me B)

    Thanked by 1FrankZ
  • FrankZFrankZ Barred

    Ipv4 peers for VirMach Tokyo seem to be:

    Rank    Description     IPv6    Peer   
1   BroadBand Tower, Inc.     Japan         X   AS9607
2   Hurricane Electric LLC     United States        X   AS6939
3   Softbank BB Corp.    Japan      X   AS17676
4   HGC Global Communications Limited    Hong Kong          AS9304
5   GSL Networks Pty LTD    Australia           AS137409
6   Unitas Global LLC    United States      X   AS1828
7   Sky Digital Co., Ltd.    Taiwan     X   AS134823
8   DMIT Cloud Services    United States        X   AS54574
9   Superloop    Australia      X   AS38195
10 xTom    United States            AS6233

    This is completely unofficial, could be completely wrong, and is just derived from me poking around he.net.

    Thanked by 1VirMach
  • kemagudukemagudu Member

    @manxsec said:
    Today is April Fool's Day, so can my vps be turned on today?

    of course, you fool, as your wish, it will be opened today

  • SonnyCUISonnyCUI Member

    @SonnyCUI said:

    @SonnyCUI said:

    @SonnyCUI said:

    @SonnyCUI said:

    @VirMach said:

    @SonnyCUI said:

    @VirMach said:

    @SonnyCUI said:

    @VirMach said:

    @SonnyCUI said:
    I have Placed the 4 VPS orders, the system automatic split each one to sub account, when I purchase new vps.

    Create support ticket, the support team said they will merge them to my main account, but finial someone refund my 3 VPS without notice me or the agreement they settle.

    And I wait weeks, no one give me any updates. it's really unacceptable.

    @VirMach Ticket #509751

    The ticket you provided, I don't see that one being cancelled/refunded, it's pending.

    Invoice #1399104 - Ryzen Special 384 LA
    Invoice #1400321 - Ryzen Special 2560 JP
    Invoice #1401040 - STORAGE-250G JP

    already been refunded in my sub account, and money had back, when I wait the support team merge VPS. and wait to now.

    Merge ticket is unrelated to that. Check other ticket, if you have other ticket that may be why.

    I only create merge ticket to avoid any mis understanding, I did not create other ones.

    the support team reply me as:

    "Hi, please provide the order or invoice ID for each of these purchases so that we can track the accounts and merge them into your main account.

    Qi G."

    then I provided the all four invoices (16th MAR), the next day all 3 VPS in sub account had been refunded. and no one reply me or update me on ticket. I know it a week ago.

    @VirMach please help on this, thanks a lot.

    I need other ticket IDs you created.

    @VirMach I only created Ticket #509751 for merge my VPS to my main account.

    Now I create #114194 #498498 #940526 asked recreate invoice to process. thanks a lot.

    I saw you route #114194 #498498 to billing department

    940526 have not yet route to billing department, btw when these can be fixed?

    @VirMach thanks agian.

    @VirMach all the ticket not update, could you please help to push, it's really unacceptable, agreed to merge VPS, but refund the paid invoice indeed.

    the tickets need to follow:#114194 #498498 #940526

    @VirMach another two days past, cloud you please help to fix your support team's mistake?

    @VirMach Did you looking at my request as you mentioned yesterday?

  • louiejordanlouiejordan Member

    the boss is missing :'(

  • FrankZFrankZ Barred

    @louiejordan said: the boss is missing working hard. :'(

    Fixed that for you. :wink:

  • karjajkarjaj Member

    Or..? Boss drinking..? ;)

  • cybertechcybertech Member

    make more servers!
    not work orders!

    Thanked by 2FrankZ bark
This discussion has been closed.