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You probably wouldn't encounter this problem if you read their ToS or just Ctrl+Fed for "refund".
Neither is the provider. Please read a thing or two about the technical decentralization of the internet (and no, I'm talking about BGP routing and IP, and I'm not interested to hear your rant about big tech) and that it is simply not possible for providers to somehow automatically evaluate whether a customer would be able to use it, in the same way a car dealership isn't responsible for assessing what kind of terrain the buyer may possibly drive the car in.
It's against the rules to hide an affiliate link in your signature:
(From https://lowendtalk.com/discussion/137719/lowendtalk-community-rules-updated-march-2022/p1 )
(And if Bandwagon Host is so great for China, why did you even bother with OneProvider?)
A provider in China is not in a position to know if they're able to transmit their services to China? Sorry that argument holds no weight. That would defeat the purpose of Chinese hosting no matter what provenance it is HK or mainland.
Oh you so do not know what's been going on here. The Ford Everest Basecamp where they literally marketed it with an image depiction a top load it was not rated to carry:
Ford has now tried bribing their customers with $2,000 payments to accept what they have - but they are entitled to their consumer rights which is a full refund or a remedy (i.e. make it carry what you depicted in the marketing). It's THAT simple. Same thing with "lemon cars" - replacing a part that wears out every 5,000kms or every 10,000kms for free is not a remedy because it doesn't fix the problem it just restores it to when you got it (i.e. a new faulty part). A proper fix would be the problem is solved so that you can expect a normal maintenance schedule.
Consumer rights are not exactly onerous. Literally all they mean is that you provide the goods or service to an acceptable quality in a timely way, and that you provide a remedy in-line with their rights when things go wrong. We've got a world-leading regulator but like I said the rights are not that onerous at all they're just simple basic common-sense. There's no right to change-of-mind refunds or anything like that it just sets the bare minimum responsibility on the vendor to provide the goods/services to an acceptable quality - that's it.
The problem with Valve was they would pre-sell software (games) to clients that they knew in advance were using systems incompatible with the minimum OS specs, and that when launched would often have bugs and when the Aussie customers asked for a remedy they were incorrectly told their consumer rights do not apply because Valve is headquartered overseas. In federal court Valve admitted they did not even seek legal advice before incorrectly advising their Australian customers that their consumer rights did not apply. I cannot imagine why you would tell someone their consumer rights don't apply without even getting legal advice, it was an outrageous abuse of their position of power. They should have just done what any other law-abiding business would do and honour people's consumer rights under the law.
No, then he'll get a hundred more orders and refund requests in 24 hours. You can't run a business on feelings because there are always abusers. You'd get more sympathy if this was thousands of dollars, but $5? you really can't afford playing this game, otherwise you wouldn't be wasting your time here with this.
Now it all makes sense. Blast a provider, use the attention to shill.
And where have Oneprovider advertised that they have good connection to whatever dark corner of the web op is trying to reach?
There is a very big difference between not delivering what you advertise versus not delivering what the customer incorrectly expects.
Valve sold something they knew did not work, and they sold it to be used in Australia.
Oneprovider sells a VPS that for all purposes works just as promised, with absolutely no prior information about the customer, and it is delivered in Hong Kong or whatever the case is.
If you think this is the same thing, think again.