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Oneprovider is the worst hosting provider I've ever encountered.
I recharge $5 to my account and place an order for a host in Hong Kong, China.
No direct route to Chinese mainland was found in the boot test. The packet loss rate is more than 28%, and the Ping test is more than 500ms. To the extent that it cannot be used.
My work order requires a refund, but the staff will not handle it. Want me to pay for a product that doesn't work.
Today is world consumer day. I need to expose this company. Everyone should not buy it. It's an evil company.
Comments
Sorry to hear about your experience.
But congratulations on your first post!
Just sharing this which came in the mail 4 minutes before you created this thread
The fact that the service does not work for you does not mean that it does not work for others.
Have you read through the terms and conditions beforehand and contacted OneProvider regarding the connection to China (which is often a problem)?
The so-called TOS cannot override the consumer protection law.
I will not pay for products that cannot be used. This is not a simple product that is not easy to use. It is completely unusable.
Sure
There are many provider providing China specific optimized connection to China (GIA/CN2), OneProvider just isn't one of them, do some research before you make your purchase decision.
and for those who don't know yet, work order means ticket.
Oneprovider is good for me though. using a dedi since last few weeks after my services terminated by PM. so far so good
So the products provided can't meet my requirements. Is it wrong for me to ask for a refund within 24 hours?
Do they display TOS in an inconspicuous place on the website, which means they can trample on the rights and interests of consumers? I want to see what everyone thinks.
No. It's displayed in a relatively large font at the footer - just as every decent provider does.
Having had a look at the ToS, it's all in plain language & not needlessly complicated.
My question is very simple. Can its terms of service go beyond the rights and interests conferred on consumers by law? Please answer.
I don't know about your laws, but when you purchased from them, you agreed to their terms of service. Normally when you make an agreement, whatever you agreed upon is usually what matters in most places around the world.
Here we go again.
Yes, they can afford you additional rights above the legislated minimum.
Your answer will make the world laugh.> @Aidan said:
Your answer will make the world laugh.
Collect money from customers and don't offer qualified products.
This is not his authority under the law. This has crossed the bottom line of the law, it is money grabbing, it is evil, it is illegal. do you understand?
I could have told you, that its the cheapest HK yes but also Latency to China and Europe is dogshit.
Also, they did not advertise any direct routes or transit anywhere, your money gone it will be.
Lesson you have learned.
OK done
You don't know the law. What are you replying to? I don't like you.
It seems that you don't understand. Now let me tell you that this is the universal value of the world, which even primary school students understand: after people pay, they should obtain qualified products or services that can be used, and obtain the after-sales service of the seller.
Did the provider mention anywhere that a CN optimized route would be provided? (In other words, blame Xi Jinping for the GFW and not the provider.)
Yes, as you said.
So I won't pay for this product.
What the heck is boot test and world consumer day? Is this a legit review discussion?
Why did you assume there's direct route to China. Did they guarantee you? Of course not.
As for the so called connectivity issue according to MJJs, it's always your oligopoly local ISP and government to blame. The rest of the world don't have the issue.
I think he did mean "booter".
No. Your shitpost, totally unrelated to "review" made the world laugh.
Get lost. Nobody gives a crap about your connectivity issue and OneProvider did nothing wrong according to their policy.
Since when were Chinese allowed to discuss universal value?
You have your Shi(t) jinping socialist value.
It's ridiculous that someone took out the terms written by a small private company as the highest instruction.
When there is a problem with the transaction, the local law should be the rule, not the terms of a company. They have no right to do so.
The law is supreme. If all companies face their consumers and use their terms as rules, the world will be chaotic.
This is key. If the packet loss is at the data center, refund makes sense. If it's at the user's ISP, refund makes zero sense unless they want to do it as a courtesy (which by no means is required).
If you have applicable law on your side, you clearly need to call the police. I bet you don't.
What law exactly do you have in your jurisdiction which extends to and applies to the owners of oneprovider? You sound like a lawyer so I assume you can elaborate.
More likely typical American behavior, world police who think their laws apply to everyone everywhere. (This will add to the humor of the responses, I promise)
I recommend to go to 🚓🏢🚓
Posting the results of a consultation with the police as a review result may be more useful than the current review.
Turn himself in and confess to his attempt to rent a server from anti Chinese imperialist provider and to bypass the great firewall?
Be my (his?) guest.
Before signing the contract, all offline salespeople must explain the characteristics of the products or services they sell, not hide anything, just for users to quickly pay the money. Or ask users to do research.
Similarly, before placing an order for an online product, I should pop up the notes and ask me to read them, and then check them to indicate that I agree. Just like many apps need to agree to terms when registering.If your terms indicate that there is no refund for recharging the account. So before I pay, you have to show it and let me know. Because this is not the usual practice of commercial companies.
When I place an order, I don't see this process. If I see it, I won't agree. If I know that after I place an order, if the product can't be used or refunded, I will interrupt the order and I won't pay a penny to their website. Obviously, they also understand this, so they removed the process of the buyer agreeing to TOS. Just to quickly lock in your money.
As you may know, in shopping malls, hotels, airports, apple and Microsoft, almost all commercial companies allow refunds. If the products they deliver are unusable or unqualified, they will refund them.
HINT: Next time do not pay if there is no "offline salespeople explaining you characteristics of the products or services" and no "pop up the notes and ask me to read them". Just don't buy services like that, they are clearly inferior and wrong. Be smart!
Drunk much?