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HostUS - are they having serious problems? Should I be worried?
We've been with HostUS for several years now and their service has been nothing but top notch... until recently. I got an email a while back that some of our services with HostUS were going to be temporarily affected by a mandated transfer from NC to TX, as they had apparently lost their NC data center provider and would need to cut over to the new datacenter.
Tuesday morning our NC VPS had been restarted and was fine but email services associated with our web hosting service which runs on a server out of NC are down and I can't get into CPanel. I open a ticket, my access to CPanel is fixed, but all of our messages are gone and we still can't send or receive email. Subsequent tickets attempting to get the email issue resolved have gone completely unanswered and we're still without email 48 hours later.
This is completely out of character for them. Now I'm starting to wonder if the loss of the datacenter was just the tip of the iceberg. I would hate to lose them as a provider but I can't wait any longer. Has anyone on here heard anything about what might be happening with them?
Many thanks for any info that anyone can provide.
- Phil
Comments
˙ɥƃᴉu sᴉ puǝ ǝɥ┴
Good thing i saw this post on my mobile, better turning mobile upside down and not my monitor.
deadpool soon?
Maybe @AlexanderM can shed some light on this.
I hope, everything is fine with them, because I really like their services. Usually reliable, and strong. I have two 'small' and old VM from them, in Charlotte location, and I not remember when was any problem with them in the past. I also worry a little, because I got this notification from in December 6:
It's Xmas gift.
For some, pain is a gift.
i'M lOsInG MilLiOnS
They are just changing datacenters, I don't see why exactly you should be alarmed. It sucks for you cause you'll have 30min of downtime, but I bet they gave you a decent heads-up so you can plan ahead of time how you want to deal with them.
Is your email not on the same cPanel server? cPanel fully installs a mail server, why do you have a separate one? Is it your own VPS or did you purchase some kind of secondary standalone email service from them?
The reason I ask is this could be as simple as you fixing a DNS record in cPanel.
Not sure... it's at the same IP adress, or it's supposed to be. According to their notice which titus posted above (thank you titus!) all IP addresses are supposed to stay the same.
The affected service is not on one of our/their VPSes, this is their "premium" web hosting service, which of course includes cPanel and email.
I run several Linux servers but I don't know much about cPanel from an administrative standpoint, only from a user's point of view. In my uninformed opinion it looks like cPanel could internally be pointing to the wrong place, at least in part. Here's why I think this:
My IMAP client cannot connect to email with my credentials, even if I temporarily accept the wrong certificate, however I can log into webmail through cPanel but none of my email is there... only a few bounce messages from years ago.
I administer two filtering MTAs (ASSP/postfix) in front of our email that our MX records point to, then email is relayed to the hosting account. SMTP traffic relayed to their server is still being accepted IF it contains one of my valid email addresses so that's working as expected, but again, the mail is not showing up in the inbox that I can get to through cPanel.
Our VoIP server sends fax and voicemail emails out to us as well as to our customers through the hosting account... those emails are not being sent out since the cut-over.
I think I need to completely host our own mail on our filtering MTAs and stop relying on the hosting email...
Oh wait a second... looks like they're fixing it now. My email has reappeared in cPanel webmail! WooHoo! I still can't get in via my IMAP client though.
Hopefully more good news to come soon...
- Phil
I thought hostus colo'd with quickpacket in charlotte?
They seem to leave the building as well:
@brueggus
Thanks!
Interesting. I not got this notification (email). Maybe my two small VM has been migrated to their Texas location, because there was a short outage in December. But I not got any other (new) notification or "update" since my latest post in this thread. My VM's working fine, and looks like 'stable' like previously.
@qps where are you'll moving to?
As Quickpacket already send notice that, their will be migrating all servers in Charlotte, NC to a new data center facility in Ashburn, VA during the month of January. I think Quickpacket will no longer offering NC location
@PieHasBeenEaten @temasektech I don't think @qps is moving from NC, that's their main location. Most likely the confusion comes from the wording HostUS used in their notice.
Nevermind found the notification.
It been over 30+ hours that HostUS Dallas cPanel servers is down, have submitted tickets and no answers from them, anyone have similar issue as well, it went down around 12 March 2022
yup, its down... I didnt realize it was 30 hours.. this is not good. I sent in a trouble ticket.
Last month, when this happened, I noticed, the static HTML sites were loading fine, but anything with MySQL (Wordpress / Forum) were out, now nothing is loading..
I dont know when my last backup on one of the servers is.. it should auto backup, but its not a daily thing.. its low priority sites but still it gets traffic - this is so not usual for HostUS
I have submitted a ticket over 24 hours ago and I didn't get a reply yet... not look professional
Which server are you using? I'm on server159 and open my terminal and ping, still not up yet... its bad!!
No announcement saw someone comment on HostUS FB over that issue as well
I ordered an ASN in December from HostUS and I still have not gotten it. I get invoice overdue complaints from them.
Weird.
Please no no, do not involucrated @HostUS, we love you...
I guess i should start looking out for replacement ip subnets if something bad happens.
@AlexanderM Hope the host can clarify.
@AlexanderM @HostUS Please answer us ASAP and have submitted 3 tickets and no answer for more than 24+ hours!!
One ticket would have been enough probably.
It's the 2nd or 3rd time HostUS is having major problems within the last year. This one here surprises me again because they used to be very stable for over five years before.
Seems Alexander fired all staff
It will be nice to send announcements via Twitter / FB so we know they are in progress
Have checked a few IPs that I had in the past with servers movements and now most of them getting timed out.... getting worried now!
Good news, all are back online... thank god!!
Have 2 VPS's with them - downtime, no status updates, ignore tickets.
Stay far away. Hard to imagine there is any longevity with this provider. It feels like it ends badly for the users.
Did you get any ticket answer from them at all?
Waiting since march 14 for a ROA Entry, still no response whatsoever.